Pros - very convenient to LAX; parking is great; rooms are big; facilities are not bad.
Cons - the room i stayed had this weird smell; elevator and bathroom definitely needs to be upgraded; it's in the middle of nowhere; semi-friendly staff.
Airport hotels are meant to be for sleeping only, not to hangout all day long. Even though i...
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Dear Mykell,
Thank you for your recent stay. I am happy to hear that the location and hotel amenities were to your liking. I understand the freshness of the room was of concern during your stay and guest satisfaction is my highest priority, so I have brought your comments to our housekeeping team to resolve. Thank you for bringing this...
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Rooms are nice, food is great. The staff are very professional.
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Dear Hernandezmm,
Thank you for the kind review. We hope to see you return again soon.
Sincerely,
Kerri Franklin
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Although this hotel is located in a very safe suburb south of LAX, I didn't like the feel of the parking garage. The hotel lobby has the front desk to the left and the sitting area to the right, which leaves people standing exactly in the traffic flow area while they chat, making it difficult to know where the line...
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Dear SeaJenniTravel,
Thank you for taking the time to write a review about your recent stay at our hotel. Your satisfaction is very important to us and we appreciate your feedback about the lobby’s traffic flow. We will take your comments into consideration, as we continually work to improve our guest experience. While we do charge an additional fee for...
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The location is perfect if you need access to LAX. The hotel provides a free shuttle which is really nice. There are also some excellent restaurants nearby. The place looks brand new, and the rooms are big and clean.
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Dear tmoney1982,
Thank you for your recent stay and the kind review. I am glad you were able to use our free airport shuttle and that the guest rooms and hotel amenities were to your liking. We hope to see you return again soon.
Sincerely,
Kerri Franklin
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1- Not friendly staff
2- Not welcoming
3- A/C is only 40 years old
4- Bath room is old and the sliding door is old and rusted
5- Elevators are very old
I would definitely not consider this hotel again.
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Dear MezMez,
Thank you for sharing your experience with us. I am sorry we were not able to provide you with the quality of service you deserve. This is not typical of our hotel or staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to...
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We stayed in this hotel on the night before an early flight out of the country. We opted for the park and stay option which was a really affordable way to park our car and make sure that we limited unforeseen issues on a 2 hour drive from San Diego. To stay and park for 13 days ended up being...
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Dear khlaw04,
Thank you for the gracious comments about your recent stay with us. I am glad you found the hotel staff to be so friendly and will share your kind comments with our night manager and maintenance team. We look forward to welcoming you back again soon!
Sincerely,
Kerri Franklin
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We stayed here when we stopped over at LAX. Reasonably priced with large rooms the biggest negative is its location. Its not located close to any major stores. There is a mall 1mile away at Manhattan beach and there are fast food restaurants like I Hop and Mexican fast food places but thats about it . You can catch a...
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Dear KiwiR0b,
Thank you for choosing to stay with us on your recent trip to the area. I am pleased to hear you enjoyed our large guestrooms during your stay. We hope to see you return again soon.
Sincerely,
Kerri Franklin
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Very clean, not very new but well kept inside and out. Up to 21 days of parking. Shuttle is good.
Comfortable bed and linens, great customer service. Parking structure is across the drive but very close. Attentive to our needs and seem happy to help and staff was very kind. Must go about 5 blocks to find other food. Did...
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Dear terrynkathy,
Thank you for your review and recent stay. I am pleased to hear the staff took such good care of you and that you found the guestrooms to be comfortable. We hope you’ll take advantage of our great Stay & Fly packages again on your next trip out of LAX. As usual, if there is anything we can...
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They say that they have 24 hour complimentary transfer from the airport to the hotel. What they don't tell you is that you have to call the hotel to get it. After one and a half hours wait and three calls, the transport finally turned up. No apology whatsoever.
After travelling half the way around the world, all I needed...
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Dear TheRigrat,
Thank you for taking the time to review. I sincerely apologize for the undesirable level of customer service you received during your stay, this is not typical of our hotel or staff, and I’m sorry you had to experience it after such a long trip.
I have addressed your comments with our front desk team and shuttle driver...
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This Doubletree is our favorite get away in El Segundo. It's close to LAX but not so close that you hear the planes or really feel the traffic. They have a nice hot tub and small restaurant and the staff is always helpful and kind.
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Dear suel13,
Thank you for your kind review. I am pleased to hear that we are your favorite hotel in the area and that you have been able to experience our warm DoubleTree hospitality. We hope to welcome you back again soon.
Sincerely,
Kerri Franklin
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352 Reviews
142 Reviews
