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DoubleTree by Hilton Hotel LAX - El Segundo

3.5 of 5 1985 East Grand Avenue, El Segundo, CA 90245-5015
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DoubleTree by Hilton Hotel LAX - El Segundo
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DoubleTree by Hilton Hotel LAX - El Segundo
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747 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San diego, United States
1 review
1 of 5 stars Reviewed yesterday NEW

This place needs a new make over, the carpets are worn and smelly, the furniture is worn out (badly!!!), the staff are not coordinated. Somebody opened my room because they thought the room was empty (should update the list more often) In all, not worth paying the 150 rate when this hotel has even a poorer quality than the travelodge... More

Review collected in partnership with DoubleTree by Hilton

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St. Augustine, United States
1 review
3 of 5 stars Reviewed 1 week ago

The service in the hotel was less than desirable. Room service couldn't get an order right, housekeeping ignored a request for extra pillows, which took 4 calls to the front desk to finally get taken care of and the food was marginal, at best, despite very high prices.

Review collected in partnership with DoubleTree by Hilton

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Tiffany_Andrade, Director of Frnt Office at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

Dear Phillip O., Thank you for your honest feedback regardling our recent experience. We apologize for the service issues you've encountered. I have taken the liberty to share your feedback with our team to encourage a positive change for our ever-improving hotel. We truly hope to have a second chance to change your impression. Best wishes, Tiffany Andrade More

Portland, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff was extremely helpful to us with our 5 check-on bags, personal items, and a baby! We lacked nothing except an elevator in the parking garage. ;) I would definitely stay at this hotel again. It was very close to the airport and we received help loading and unloading all of our luggage. I surprised that even the LAX... More

Review collected in partnership with DoubleTree by Hilton

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Tiffany_Andrade, Director of Front Office at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

Dear William Y., Thank you so much for your feedback. We apologize for some of the maintenance issues you encountered and have made a tremendous effort to correct our deficiencies. We appreciate your patience while we gear up for our upcoming renovation which will be sure to create an even more rewarding environment. We truly hope to turn your experience... More

1 review
3 of 5 stars Reviewed 2 weeks ago

The room was quiet and the bed was very comfortable. The bathroom was large and there were enough towels for the two of us. the amenities were nice. At check in, we were not told that the breakfast was not included, nor were we told what time it was served. When we asked, the front desk agent answered our questions... More

Review collected in partnership with DoubleTree by Hilton

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Tiffany_Andrade, Director of Front Office at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

Dear josephd547, Thank you for taking the time to write a review about your recent experience. We apologize for the service issue you encountered with our front desk. It was quite surprising to read about our encounter and I will be sure to personally address the matter with our team members. We will be sure to communicate more effectively. Nevertheless,... More

Toronto, Canada
1 review
3 of 5 stars Reviewed 2 weeks ago

Problems contacting hotel for shuttle pickup at LAX - call well before you arrive at the shuttle pickup area. A/C was very poor. The thru wall unit never got the room temperature below 74 degrees AT BEST even though a service man came to "fix". No towels left after first cleaning - had to call. However; the staff is VERY... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Tiffany_Andrade, Director of Front Office at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

Dear William Y., Thank you for taking the time to write about your recent stay. We appreciate your feedback and will do everything that we can to correct any service issues you have noted. We apologize and want to make it right. Please let us know when you will be in the area again in the near future so that... More

los angles, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

my stay was excellent from check in- to deptature. The lady at the counter was excellent and efficient when I checked in. The barteneder for happy hour was excellent as well as the man for breakfast on sunday. The staff cleaned the room everyday and always left it clean and with enough wash clothes and towels. The Dbl Tree robe... More

Review collected in partnership with DoubleTree by Hilton

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Tiffany_Andrade, Director of Front Office at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

Greetings Rashonda B! We are so excited that you chose us as your home away from home, to celebrate a special milestone! We're glad that you experienced our warm, friendly and genuine service at the front desk, as well as in our restaurant. We appreciate knowing where we excel and will be sure to share your great experience with our... More

El Segundo, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The check in process went very smoothly. The accommodations were clean and quiet. The beds were comfortable and I had a two good night’s sleep. There was no noise from the hallway or room next door. Internet connections were good with fast service.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Tiffany_Andrade, Director of Front Office at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

Dear Jane G., We are so happy that you chose us and had a great experience at our hotel! We appreciate knowing how great we're doing. We try our very best to provide the special comforts that make our travelers feel at home. We greatly hope to see you again soon! All the best, Tiffany Andrade More

Aurora, Colorado
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Very nice five day stay for us. Free parking, decent rate, close to the airport, and located in a nice quiet area. We had a few issues with the hotel: 86 degree room (A/C was broke), bathroom door kept getting jammed, safe didn't work, but management fixed all the issues within minutes. Overall, a decent stay and we would do... More

Was this review helpful? Yes 1
Riverside, California
1 review
3 of 5 stars Reviewed 2 weeks ago

Good price near LAX. Used stay and park. Easy to get to airport, but took a long to be picked up. Beds comfortable but small. Room smelled like smoke. Not sure if someone smoked inside or if old smoking room.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Tiffany_Andrade, Director of Front Office at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

Dear dmod2b, Thank you for your review. We apologize for your experience with the smell of smoke in our hotel. We will be sure to monitor that more closely and mitigate the issue more promptly. We're glad that you took advantage of our Park & Fly package; our shuttle pick-up times vary on the traffic located at LAX, which can... More

Houston, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

It needs a lot of renovation. The area where it is located is pretty convenient if you're looking to stay around the beach. Staff needs some re-training on customer service. Overall experience is good for Family and Business travelers. NOTE: Parking is horrible. I had to wake up at 8am to move my car because it was going to be... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Tiffany_Andrade, Director of Front Office at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

Dear Jesus C., Thank you for your honest feedback. All comments are noted and used toward our continous improvement efforts to create a better experience. We appreciate your insight and will address your comments at our next staff meeting. We apologize if we have dismayed you and would love the opportunity to make it right! Thanks again, Tiffany Andrade More

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Additional Information about DoubleTree by Hilton Hotel LAX - El Segundo

Address: 1985 East Grand Avenue, El Segundo, CA 90245-5015
Phone Number:
Location: United States > California > El Segundo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel LAX - El Segundo 3.5*
Number of rooms: 215
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Also Known As:
Doubletree Hotel El Segundo
Doubletree El Segundo
El Segundo Doubletree

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