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All 10 El Segundo hotels

DoubleTree by Hilton Hotel LAX - El Segundo

3.5 of 5 Hotel   |   1985 East Grand Avenue, El Segundo, CA 90245-5015
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73%
Ranked #7 of 10 hotels in El Segundo
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 6 days ago
qrandee HESPERIA
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614 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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HESPERIA
Contributor
19 reviews 19 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very clean nice looking rooms. Large lobby seating area for guests. Pool area was very welcoming, gated to protect your privacy from drive by traffic. Just a very nice hotel near LAX, until you have a special need, then they shine. The manager personally resolved my problem, an issue that wasnt a typical hotel issue. Great leadership.

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John W, General Manager at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

GH, thank you for your kind words concerning your most recent visit to our hotel. As the new General Manager I am very appreciative of your comments and time to infom me of your experience so I can better the hotel for our guest. I am so glad to hear you love the hotel location and really appreciate the Manager... More

Somerset NJ
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel frequently for business and the beds at this hotel are the most comfortable in the world. The location is convenient for the airport and beach. The breakfast wait staff is terrific, friendly and efficient.

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John W, General Manager at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

BB, Thanks for sharing your kind words concerning your most recent visit to our hotel. I am so glad to hear you found the beds comfortable and the location so convenient. Nice to hear you found the breakfast staff terrific as well. I as the GM really appreciate your's and all guest feedback helpful for me to make improvements to... More

El Segundo, United States
1 review
3 of 5 stars Reviewed 1 week ago

The hotel is GREAT, Customer service is EXCELLENT and in a WONDERFUL location; however, it is falling apart. The rooms smell "Old" and "Sour" as if the carpet is "Mildew" and the smell is even STRONGER when the air condition/heater is on. I changed rooms 3 times on the 5th floor and the smell was in EVERY room. New carpet... More

Review collected in partnership with DoubleTree by Hilton

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John W, General Manager at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

SP, glad to hear you think the hotel is great and Customer Service Excellant but that the rooms smell funny especislly when Air Conditioning unit is running. Sorry to hear you had to move 3 times to find a room to occupy, as the new General Manager and New Owners we are very interested in what our guest think so... More

Oceanside, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

While the hotel is everything you would expect from a quality chain like the Doubletree, what sets this hotel apart from others are its people. Gigi at the front desk and Darlynn, room supervisor are great. However, Monalizza is by far one of the most engaging employees I've come across. She is professional, efficent and a perfect ambassador for the... More

Was this review helpful? Yes 1
John W, General Manager at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

RW, thank you for your kind words concerning your most recent visit to our hotel and the Doubletree Brand. As the new General Manager I am very appreciative of your comments and time to infom me of your experience so I can better the hotel for our guest. I am so glad to hear you love this hotel and really... More

Carlsbad, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I love this hotel. The staff there is always formal and respectful. Especially MonaLisa she has the best customer service and great attitude. She treats guest like kings and queens. I am always on business travel and have the oppurtunity to choose any hotel i wish and DoubleTree El Segundo will always be my #1 pick.....

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
John W, General Manager at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

DM,thank you for your kind words concerning your most recent visit to our hotel. As the new General Manager I am very appreciative of your comments and time to infom me of your experience so I can better the hotel for our guest. I am so glad to hear you love this hotel and really appreciate Monalizza's attitude and service... More

Mornington, Victoria, Australia
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for the third time after arriving from Australia. Location is still good and the service was fine. I asked and received an early check in as soon as a room was available. The beds are comfortable, however the rooms are starting to feel a little tired and in need of a refresh. Nothing too bad, just that the... More

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John W, General Manager at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

D864, Thank you so much for letting me know about your most recent visit to our hotel, I am very interested and appreciative to all guest comments as I and the new Owner will do everthing in our power to make things better for our guest. We have a very agressive renovation plan for this hotel which will address your... More

miami, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I need a place to stay before flight from LA, and these double tree was a perfect solution , regarding price and quality . it's a new facility with great rooms and a great service . They have a shuttle to the airport that takes 10 minutes from Hotel to airport.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
John W, General Manager at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

PC, Thanks for your kind words concerning your most recent visit to our hotel. I am so glad you found us close to LAX and liked our shuttle service. As the new General Manager I very much appreciate and welcome all guest comments so we can make improvements to our facility. Thanks again, John Wagner General Manager More

Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

This hotel is reasonably close to LAX (10min drive on the hotel shuttle). The rooms are very comfortable and the service is excellent. The restaurant food is ok. There's a few shops near by but a car is probably required to get to most shops. The only gripe I have is that the hotel shuttle takes about 25 min to... More

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John W, General Manager at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

LT73, Thank you for your comments from your most recent visit to our hotel.Glad you found the room comfortable and service excellant. Sorry to hear the Food was just Ok and that you had to wait for the shuttle. As the new GM I am most interested and apprecistaive of all guest comments so I can make the hotel better... More

Seattle, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I truly enjoyed our stay at the El Segundo DoubleTree! Every aspect of service was above normal and we didn't want to leave when it was time to go. The only thing I missed was having a microwave in our room (needed one for my special diet). There was only one in the entire place and I... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
John W, General Manager at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

RLN, thanks for your nice comments about our hotel from your most recent visit. As the newGM I am most interested and appreciative of any guest comment so I can make the guest experience better than before. So glad to here Front Desk was most helpful and you only needed a microwave in your room to make it perfect. Very... More

El Segundo, California
1 review
5 of 5 stars Reviewed 3 weeks ago

My Grandson and I stayed overnight. We were on one of the Hilton Honors floors. The service was good, the room was fine, and the cookies, as always, hit the spot. A special thanks to Kim Adams at the Doubletree who came out to say hello to us.

Was this review helpful? Yes
John W, General Manager at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

N&I, thanks for your nice comments about our hotel from your most recent visit. As the new GM I am most interested and appreciative of any guest comment so I can make the guest experience better than before. So glad to hear your Grandson and you had a good visit on our HHonors floor and that service was good, Kim... More

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Additional Information about DoubleTree by Hilton Hotel LAX - El Segundo

Also Known As:
Doubletree Hotel El Segundo
Doubletree El Segundo
El Segundo Doubletree
Address: 1985 East Grand Avenue, El Segundo, CA 90245-5015
Phone Number:
Location: United States > California > El Segundo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in El Segundo
#7 Business Hotel in El Segundo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel LAX - El Segundo 3.5*
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