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All 10 El Segundo hotels

DoubleTree by Hilton Hotel LAX - El Segundo

3.5 of 5 Hotel   |   1985 East Grand Avenue, El Segundo, CA 90245-5015
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Ranked #7 of 10 Hotels in El Segundo
A recent review
3 of 5 stars reviewed 3 days ago
48Buddy San Diego, CA
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728 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Diego, CA
Top Contributor
54 reviews 54 reviews
30 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel is a great option for business travel / airport access because it is so easy to get in and out of. It is on a much smaller scale than the giant airport properties on Century Blvd. The staff are exceptionally friendly and helpful. The rooms are clean, but the one I had smelled old, compounded by layers of... More

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El Segundo, Ca, United States
1 review
2 of 5 stars Reviewed 5 days ago NEW

My room smelled like cigar smoke and mildew. The furniture was worn and had holes in the cushions. The mattress on the bed had large stains and no mattress cover. The tile in the bathroom shower was not clean. I did request a room change and was accommodated. The second room was not much better. Very disappointed.

Review collected in partnership with DoubleTree by Hilton

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LA, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

The room was clean, and the staff was friendly. I was happy with the onsite workout room. They gave me a cookie on check in, which was delicious and welcome. Price seemed fair. The food in the hotel store was slightly expensive. Only gripe was that the front desk could not make change for me to use the onsite laundry... More

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1 review
3 of 5 stars Reviewed 1 week ago NEW

Just your average hotel. Nothing special and no shuttle to the beach. The pictures on the web make it look so much nicer than it really is. I would stay in a cheaper hotel and get breakfast than come to this Hotel. It was convenient to the airport. Just average.

Review collected in partnership with DoubleTree by Hilton

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Tiffany_Andrade, Director of Front Office at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

Thank you for sharing your recent experience on TripAdvisor. We're sorry that your experience did not exceed your expectations. We're glad that you enjoyed the convenience of our proximity to LAX airport. We hope you'll give us another opportunity, possibly after our renovation to impress you. Until then, best wishes and thank you for staying with us! More

Herndon, Virginia
Contributor
14 reviews 14 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Let me start off by stating what's good...The staff at the Doubletree by Hilton LAX is really friendly and helpful. My room was clean and the bed was comfortable. The breakfast offered was good. Now I will state what wasn't good. The table in the room masquerading as a desk was not large enough to hold a laptop and a... More

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Tiffany_Andrade, Director of Front Office at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

Dear Gwendolyn R., Thank you for taking the time to write the details of your experience on TripAdvisor. We greatly appreciate your honest feedback as it is the best way to improve and provide a better service atmosphere for our guests. We apologize if our condition ruined the perception of our hotel. We are aware of areas that need updating... More

Paso Robles, United States
1 review
4 of 5 stars Reviewed 1 week ago

The hotel was very clean and quiet. I booked a suite so that we would have extra room for an additional guest before a flight the following day> My only complaint is that the door leading to the living room was very hard to move or close. overall the hotel delivered what was expected for the price.

Review collected in partnership with DoubleTree by Hilton

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Tiffany_Andrade, Director of Front Office at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

Dear David F., We're glad that you had a good experience at our clean and quiet hotel. We do our absolute best to make our hotel a home away from home. Thank you for letting us know about the door leading to the living room. We will investigate and mitigate immediately. Thank you for sharing your experience and we hope... More

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The staff at this location is great! The problem with this hotel is the furniture is filthy! The chairs in the rooms are dirty and worn. I have had to have the chairs replaced because the vertical adjustments don't work. I was in the restaurant and the carpet is so soiled that it almost black.

Was this review helpful? Yes 1
Tiffany_Andrade, Director of Front Office at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

Dear Steven T., Thank you for taking the time to write a review about your recent stay at our hotel. We apologize for not providing you an experience that was beyond your expectations. We’re working with our maintenance and housekeeping team to ensure that we service the areas that need attention immediately. Part of the condition issues will also be... More

Santa Maria, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Two stars out of five. The reservation clerk was correct in stating that I would be charged for an extra day for parking. The front desk clerk was incorrect in her attempt to charge me for two extra days of parking. For this stay, I have stayed in other better hotels that cost less as far as the cost of... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Tiffany_Andrade, Director of Front Office at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

Greetings, Thank you for sharing your recent experience on TripAdvisor. We're so sorry for the confusion with our parking fees and will be sure to address it with our front desk again, to ensure that we provide accurate information. As for our rates, we keep our rates competitive and relatively well-balanced considering our proximity to the airport and our great... More

Sydney, Australia
1 review
4 of 5 stars Reviewed 2 weeks ago

We spent four nights at the hotel and we really enjoyed our stay. The hotel was clean and quite tidy and the beds were very comfortable. We found parking to be plentiful and were very happy to find that it was free!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Tiffany_Andrade, Director of Front Office at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

Dear Rodrick L., Thank you so much for sharing your great experience on TripAdvisor! We're so happy that you had a pleasant stay! We will be sure to share your great experience with the rest of the team to celebrate the success of providing great services. We appreciate your loyalty to our brand and look forward to your next stay.... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This stay was horrible! I will not recommend this hotel to any one. We had so many different problem through out our 3 day stay!. 1st was the front desk people were extremely rude.. i booked through their reservations line they told me i was getting 2 queen beds when i got there i had two smaller beds. the lady... More

Was this review helpful? Yes 1
Tiffany_Andrade, Director of Front Office at DoubleTree by Hilton Hotel LAX - El Segundo, responded to this review

We are sorry that you had a disappointing experience during your stay with us. At DoubleTree by Hilton, we always aim to ensure every guest feels cared for, valued and respected. Your feedback will help us deliver this brand promise. Guest satisfaction is very important to us and we try hard to make sure all of our guests have a... More

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Additional Information about DoubleTree by Hilton Hotel LAX - El Segundo

Address: 1985 East Grand Avenue, El Segundo, CA 90245-5015
Phone Number:
Location: United States > California > El Segundo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel LAX - El Segundo 3.5*
Number of rooms: 215
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Also Known As:
Doubletree Hotel El Segundo
Doubletree El Segundo
El Segundo Doubletree

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