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Embassy Suites Hotel Los Angeles International Airport South

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1440 East Imperial Avenue, El Segundo, CA 90245
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Embassy Suites Hotel Los Angeles International Airport South
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Embassy Suites Hotel Los Angeles International Airport South
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883 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Embassy Suites Hotel Los Angeles International Airport South
See the most recent reviews
Arlington, Texas
Top Contributor
147 reviews 147 reviews
53 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed April 7, 2013

I have stayed at this location twice in the past 6 weeks. I frequently travel to the Antelope Valley area for business and I have found it very helpful to spend the last night near LAX and fly home early the next morning - arriving at the hotel early evening and departing early morning. This is a very attractive hotel... More 

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GuestServicesLAXES, Guest Relations Manager at Embassy Suites Hotel Los Angeles International Airport South, responded to this review

You are correct that our hotel is a great location for the short stay over before catching a flight in the morning. The complimentary shuttle service to and from LAX is a great bonus as you can return your rental car the night before your flight. I hope you will take advantage of our nightly manager’s reception on your next... More 

Marina del Rey, California
Top Contributor
95 reviews 95 reviews
45 hotel reviews
130 helpful votes 130 helpful votes
2 of 5 stars Reviewed April 6, 2013

The facts: 1. I'm a diamond member 2. I stay almost every night each week at Hilton hotels for business 3. The following are critical for me: a) Internet - at least 1.5 mbps D and 0.8 U b) Desk - decent size with comfortable chiar c) Quiet - self-explanatory d) Bed - comfortable with quality linens This property missed... More 

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GuestServicesLAXES, Guest Relations Manager at Embassy Suites Hotel Los Angeles International Airport South, responded to this review

To see that a guest of ours, especially a Diamond Hhonors guest, checked out after only a few hours and was not asked by the front desk or the manager as to why is concerning. We missed a great opportunity to turn a bad experience around and for this I sincerely apologize. Our internet service is managed by AT&T and... More 

Pittsburgh, United States
1 review
1 of 5 stars Reviewed April 5, 2013

The worst hotel!!!!Dirty unkept rooms, smells, ignorant staff and very noisy! Pets allowed so dogs urinating outfront!!!The most uncomfortable stay....got a parking ticket outsde on street as staff assured me it was ok to park there.Consider another place to stay...

Review collected in partnership with Embassy Suites Hotels

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1 review
4 of 5 stars Reviewed April 3, 2013

My family and I frequent this hotel on an annual basis for our annual Spring Break Treat Day. I was extremely unhappy with the service at the manager's reception as well as the stuffiness of the room. Hopefully they work on this before next year.

Review collected in partnership with Embassy Suites Hotels

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GuestServicesLAXES, Guest Relations Manager at Embassy Suites Hotel Los Angeles International Airport South, responded to this review

I am terribly sorry for the service at the Manager’s Reception. I appreciate you letting us know of the issue via your SALT response and I appreciate the chance to correct and train our team. I assure you the next visit will be a much better experience and look forward to seeing you again and your family again next year.... More 

Top Contributor
142 reviews 142 reviews
84 hotel reviews
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed April 2, 2013 via mobile

Other than the room being smelly of smoke, everything else was great. Good, timely pick up and drop off from the airport, friendly front desk, reasonable breakfast, nice rooms and cozy feel to the hotel. Oh and the free beers in the evening do help too! Ill be back!

Was this review helpful? Yes 1
GuestServicesLAXES, Guest Relations Manager at Embassy Suites Hotel Los Angeles International Airport South, responded to this review

I understand the disappointment when walking into a non-smoking hotel room to find it smells of smoke. No matter how great the rest of the hotel is, that bad impression stays with you. With the new updated suites we hope to keep the suites smelling fresh and clean for our guests and for a long time. Please do not hesitate... More 

Chelan, Washington, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 23, 2013

We flew into LAX late evening. Their shuttle only runs when called, so we called and waited and waited and waited. Called several times during our waits. "On its way". We asked if they would reimburse for a cab ' "can't do that." After nearly an hour, they called us and said their shuttle was too full with other pickups... More 

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GuestServicesLAXES, Guest Relations Manager at Embassy Suites Hotel Los Angeles International Airport South, responded to this review

I am terribly sorry for the delays at LAX as well as at the front desk. With the increased construction and lane closures at LAX over the last few weeks we have made changes to ensure we have multiple drivers and multiple agents at our desk until midnight to ensure no other guests go through the same issues that you... More 

New Hampshire
Top Contributor
111 reviews 111 reviews
40 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 23, 2013 via mobile

Stayed here with family for 2 nights. Had to catch early flights home. This is an older embassy suites, but well kept and comfortable. Parking is 25 / night. WIFI is 10 / day. Very close to airport. Took a while for shuttle vans to pick up-- that is probably my only negative. Good value.

Was this review helpful? Yes
GuestServicesLAXES, Guest Relations Manager at Embassy Suites Hotel Los Angeles International Airport South, responded to this review

It is great to see you and your family enjoyed your visit with us. The Embassy brand is great for families as having the complimentary cooked to order breakfast takes a great deal of stress out of the trip. There are many options and keeps all members of the family happy. Thank you for the review and we hope to... More 

McKinney, Texas, United States
Top Contributor
142 reviews 142 reviews
45 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed March 23, 2013

Pleasures: 1. Pleasantly surprised with updated decor in my room. After seeing the website, I was expecting what other reviewers commented on; dated decor and that "old" feeling. Not what I got, as the room was comfortable and clean. 2. Value was good 3. Location great 4. Self contained with most of what you would need at an airport hotel... More 

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GuestServicesLAXES, Guest Relations Manager at Embassy Suites Hotel Los Angeles International Airport South, responded to this review

Thank you for taking the time to share your comments about your stay. We love seeing the great comments about the renovated suites and are glad you enjoyed the new look. I hope your presentation went well and we hope to see you again soon so we can improve in the other areas. Jim Ohl Guest Services Manager Embassy Suites... More 

Sacramento
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 22, 2013

Having stayed at many fine Embassy Suites, LAX south was strangely different. During managers reception bar staff asks for and swipes your room key at every order, even for my 9 an 10 year olds lemonade! I asked the manager if we were being charged, and Holly said, "No, we get roving gangs of people coming through the lobby trying... More 

Was this review helpful? Yes 1
GuestServicesLAXES, Guest Relations Manager at Embassy Suites Hotel Los Angeles International Airport South, responded to this review

I am terribly sorry to read about your experiences at our hotel. The safety of our guests is top priority at not only our hotel but at all Hilton branded hotels. Due to your concerns we will have our lobby attendant walking our pool areas and working with our security personnel to ensure the patio and pool area is as... More 

Asheville, North Carolina
Top Contributor
63 reviews 63 reviews
8 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed March 22, 2013

The positive comments made by others are all true, and there is no need to repeat them. It's a charming old hotel which has been renovated and very nice. The only "down-side" is that the shuttle service from baggage claim to the hotel is a little confusing. We came in on a United domestic flight -- Terminal 7. The hotel... More 

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