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Courtyard Los Angeles LAX/El Segundo

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2000 East Mariposa Avenue, El Segundo, CA 90245
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Courtyard Los Angeles LAX/El Segundo
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Courtyard Los Angeles LAX/El Segundo
Courtyard Los Angeles LAX/El Segundo
Courtyard Los Angeles LAX/El Segundo
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436 reviews from our community

Traveler rating
    148
    206
    60
    17
    5
See reviews for
122
123
44
95
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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CA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 1 week ago

I booked this hotel for some friends traveling from out of the country. I paid for the stay at time of making the reservation. However, when my friends got home, they noticed they were charged for $20 extra from the hotel. Wanting to find out why, they called the hotel. Since they did not speak perfect English and the male... More 

Was this review helpful? Yes 1
LAXCA, General Manager at Courtyard Los Angeles LAX/El Segundo, responded to this review

Dear xpp888, Thank you for your feedback. I sincerely apologize for the experience you had while contacting our hotel. I have shared this with my team and I am working with them to ensure that we exceed our Courtyard Service Standards. Additionally, I apologize for our manager not being able to respond as she was out for the entire week.... More 

Columbia, Missouri
Top Contributor
50 reviews 50 reviews
12 hotel reviews
157 helpful votes 157 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a very nice one night stay at this hotel when we flew in the night before a cruise. The free hotel transportation was quick to pick us up and the van driver was very friendly and informative. We got to the hotel late in the evening and the front desk manager was extremely friendly and helpful. Our room... More 

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Wester
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for 2 nights after a long flight from Australia. It was great that we phoned the hotel and they came and picked us up straight away. The staff were very friendly and helpful. The location was great for us but only if you want to stay close to the airport. We did go to Santa Monica one... More 

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Ft. Lauderdale
Top Contributor
61 reviews 61 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had an overnight stay at this hotel and did not stay for a long time as our late arrival flight was over 2 hrs delayed. This hotel is not far from the airport but I did not hear any planes while we were there. This hotel has very strict security at night time, you cannot enter without a room... More 

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Vancouver Island, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

We got in late with 4 kids under 7…3am! The hotel was perfect. We had a one bedroom suite which had plenty or room. The restaurant had a kids menu and really good food. Super friendly staff in the restaurant and the hotel. The pool was super clean and really nice. What blew me away was when we were about... More 

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Saukville, Wisconsin, United States
Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here (two adults, two children) the night before a very early flight. Check in was easy (we called ahead and the room was ready early - nice surprise after the 2 hour drive from San Diego.) The front desk helped my husband with a special request from the coffee bar area, which was closed at the time -... More 

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Omaha
Top Contributor
67 reviews 67 reviews
27 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for just one night to catch an early morning flight the next day. We called for the free shuttle, and they told us it would be 1/2 hour, which seemed a little excessive when the hotel wasn't very far away. Thankfully, they said we could take a cab and they would reimburse us. The front desk staff... More 

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Washington DC, District of Columbia
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I don't think I have ever given such a low rating before, and I usually try to get problems sorted out with management before I leave the hotel. However, there was no manager at the hotel either the night before I stayed or the following morning. My husband and I had a feeling things were off as soon as we... More 

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LAXCA, General Manager at Courtyard Los Angeles LAX/El Segundo, responded to this review

Dear OffCourseTravels, Thank you for the feedback you provided. I sincerely apologize for the unpleasant experience you had while staying with us. I am very disappointed that we did not deliver the services that are at the core of what we do. I have personally spoken with my Front Desk and Housekeeping Teams to address these issues. Cleanliness is the... More 

Loma Linda, California
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 13, 2015

I normally stay at a Courtyard located north of the airport. They had no rooms available this particular evening so I looked for Marriott options. This facility is located less than a mile south of LAX. The rate is competitive and they do not charge for parking. Check-in was easy. The room was clean and a decent size, with two... More 

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Shell Beach. CA
Contributor
18 reviews 18 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed March 10, 2015

My flight out of LAX was cancelled and I was directed to this hotel due to convenience to the airport. Check in and check out were handled quickly and pleasantly. Room was spacious, modern, and immaculate. Bed was extremely comfortable and room was well equipped for the business traveller. Excellent lighting. Water pressure on shower was great. I had a... More 

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