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Extended Stay America - Los Angeles - LAX Airport - El Segundo

2.5 of 5
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1910 E Mariposa Ave., El Segundo, CA 90245
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Extended Stay America - Los Angeles - LAX Airport - El Segundo
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Ranked #8 of 11 Hotels in El Segundo
A recent review
3 of 5 stars reviewed 2 days ago
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46 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
19 reviews 19 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here while working at the refinery. Overall the stay was okay. You have to make an appointment to have your room cleaned if you work nights. You have to ask for towels and anything else you need. They have a nice laundry facility. Grocery store next door provides convenience. Beware if you check out before your extended stay... More 

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Providence, Rhode Island
1 review
4 of 5 stars Reviewed 3 weeks ago

The room was clean and looked fairly updated. Nothing super fancy, but the bed and furniture was comfortable enough. I did not have a problem with noise. The mini-kitchen and refrigerator were especially useful features given that the hotel is next door to a grocery store. This place is great for the cost-conscious traveler who wants a decent, no-frills hotel... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you had a pleasant stay and enjoyed our fully equipped kitchens. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Danbury, Connecticut
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 16, 2015 via mobile

Sink clogged. Lightbulb burned out. Not so much as a paper cup or shampoo. Soap was thick as a dollar. Towels akin to tree bark. Nice lady at the check-in desk, though. And 24 hour grocery store right there.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the cleanliness issues you experienced. I also apologize that our amenities available at the front desk, such as toiletries and kitchen equipment, were not explained to you upon check-in. We are sorry for these issues, but are... More 

Saint Louis, Missouri
1 review
1 of 5 stars Reviewed March 15, 2015

The people who work behind the desk are as dumb and thoughtless as prison guards. The bed was as if you were sleeping on concrete. There is a kitchen but none of the utensils match and nothing appears to have been cleaned. No stoppage for the tub. And the fact that the room was booked for two days and a... More 

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Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review

I want to thank you for taking the time to post a review of your stay. I sincerely apologize that you had an uncomfortable stay with us. The service issues you mentioned are truly regrettable and I apologize for your experience. Upon check-In you should have been notified about the amenities available at the front desk, such as kitchen equipment... More 

Tucson, Arizona
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed March 11, 2015

Not a bad place to stay if you want to be near the airport. We recently had to catch an early morning flight to Hawaii and this was quite convenient and clean. After taking a free shuttle, we hopped on a bus for $1.75 which took us right to this hotel. There is even a super market you can walk... More 

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Thunder Bay, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 22, 2015

We booked our stay in Los Angeles in this hotel. We got a good deal so we decided to stay in it. The room was clean but smelled bad. The microwave was dirty and smelled really really bad!! Towels were obviously very old and not clean enough. I think they told their staff not to smile or to greet any... More 

Was this review helpful? Yes 2
Orange County, California
Contributor
19 reviews 19 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 16, 2014

I have stayed at this hotel while traveling numerous times over the years. It has been recently remodeled and the rooms are clean and comfortable. Close to Los Angeles International airport, many restaurants close by and a super market right next door. Desk staff very helpful and courteous.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our newly renovated hotel. It's great to hear that you were pleased with your clean, comfortable room, our convenient location and our great staff. I will be sure to share your kind remarks with our team. Thank you for choosing Extended... More 

Seattle, Washington
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 25, 2014

Two nights at this location. Do they mop the floors? They were dirty. Mold in the shower. We stayed at the EXS in Stevenson's Ranch, CA, same thing, dirty floors. Also, could smell stale smoke in the room in El Segunda. The staff, in both locations, are very pleasant and helpful. Excellent restaurants within walking distance and a grocery store.... More 

Was this review helpful? Yes 4
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 30, 2014

Non smoking room smelled like smoke. Room had durty linen. Changed rooms this one had a different but unpleasant oder. Had a Nat in the refrigerator. Changed hotels asap. Would never stay here. Would not recommend it.

Was this review helpful? Yes 5
Wellington
Top Contributor
106 reviews 106 reviews
34 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed September 26, 2014

We had two nights here as elsewhere in L.A overpriced. With a hire car, it was easy access to the airport and beaches and malls. Rooms are small but modern and clean. Supermarket next door open 24hrs and plenty of eateries nearby. Guest laundry on site, free parking, internet free and good connection. Staff helpful except we had noisy neighbours... More 

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