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Extended Stay America - Los Angeles - LAX Airport - El Segundo

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1910 E Mariposa Ave., El Segundo, CA 90245
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Extended Stay America - Los Angeles - LAX Airport - El Segundo
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58 Reviews from our TripAdvisor Community

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Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Extended stay is five minute drive to LAX. Tidy little rooms with full fridge, kitchenette , microwave and kitchen utensils on request. It is beside Ralph's supermarket and has bank Starbucks and may eateries within 5 minute walk excellent location.

Helpful?
Thank jmack50
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that you had a wonderful experience at our hotel! I truly appreciate your kind comments regarding our fully equipped kitchens and convenient location. Once more, thank you for posting your review. We look forward to having you visit with us again in the... More 

Saint George, South Carolina
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The hotel has no outstanding qualities. Cleaning Service is weekly for extended stays. Cheap for the area. The best thing is that it's within walking distance of grocery and restaurants. It's located in a very safe location. Parking is adequate. Rooms are clean. I would stay again if only for the rates.

Helpful?
Thank S_Hazeltine
Phoenix, Arizona
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room was not very clean... There were noticeable cobwebs in the bathroom, streaming from the light to the walls... The floors were dirty, I was stepping on things that should have been vacuumed... They got our room incorrect... we booked a non-smoking suite for five people and got a smoking suite because that is what they had in their... More 

Helpful?
Thank Candice C
Victor Harbor, Australia
1 review
1 of 5 stars Reviewed October 24, 2015

Toilet was blocked and overflowed, no other room was given to us and no refund given. We continued to ask for our refund when we arrived home and they said we did not stay in that room number which had the bocked toilet.

Helpful?
Thank ken s
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay... More 

Perth, Australia
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed October 20, 2015

Two couples booked here for an overnight prior to flying home to Australia and used a consolidator site. Beds were like bricks, continental breakfast is a joke, our hairdryer did not work and our friends' toilet overflowed. Cleaners told them the plumbing had been a problem for weeks. Told us to go to the other site if we wanted any... More 

Helpful?
Thank kobecat1
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company's high standards, I will retrain our staff to ensure that all of our rooms are cleaned thoroughly and that everything is functioning properly. We continually work to... More 

Seattle, Washington
Level Contributor
56 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed September 9, 2015

First off the location of the hotel is great. There is plenty of parking and it is close to grocery stores, etc. The front desk staff was friendly and polite. It looks like they have some a few updates. New paint, new flooring. which is where the good stops. There was a very en-grained smell of old cigarette smoke. It... More 

Helpful?
Thank BaronMIke
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review

Thank you so much for posting a review of our hotel. We appreciate you letting us know about the condition of the mattress and peeling bathtubs. We are in the process of replacing new mattresses and resurfacing the bathtubs. We are sorry for this issue, but are happy to read that we provided you with good customer service. Once more,... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 24, 2015 via mobile

Nice and clean . Service is excellent and Starbucks , Ralphs & the Train Station very close to walk by . If you need ectra item you just call and go to the Front Desk to pick up . No too far from LAX Airport .

Helpful?
1 Thank Joseph C
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review

Thank you so much for posting a review of our hotel. I'm so pleased to hear that you enjoyed your stay with us. I will be sure to share your review with our staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Orange County, CA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed July 2, 2015

I was forced to search for a hotel to sleep in near the airport because my airline overbooked my flight and they asked me to book my own room so that they could reimburse me. Basically, I booked this hotel because they were the only ones that answered the phone and had availability. I requested a non-smoking room, but I... More 

Helpful?
Thank margot1978
Manager_11525, Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review

Thank you so much for posting a review of our property. We are sorry for this issue with the odor of smoke in your room , but are happy to read that we provided you with great customer service. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our... More 

Chicago, Illinois
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 23, 2015 via mobile

Hotel room smelled funny and worse part internet which I paid extra for bandwidth has been down all evening! I've called 2x and second time I've been on hold for over 30 minutes. Also room has a kitchenette however there's no dishes or Silverware so not sure point of having it. No ice machine either.

Helpful?
Thank Beth0223_72
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review

I appreciate you bringing your experience to our attention. The Internet issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be working to make sure our Internet services are functioning properly. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk... More 

1 review
2 of 5 stars Reviewed June 23, 2015 via mobile

The room had a smell to it and the room was NOT UP TO PAR. it was still dirty, the stove and the. Refrigerator were NOT clean. So NOOOOOOOOOOOOOO I WILL NOT RETURN TO THIS PLACE AGAIN, THANK YOU have a nice day

Helpful?
Thank Kalistud23
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review

I appreciate you bringing your experience to our attention. Please accept our apologies for the cleanliness issues you experienced. To ensure that a situation like yours doesn't happen again, I am coaching our staff to make sure we are cleaning and inspecting rooms to our company’s high standards before guest arrivals. I really appreciate you bringing this to our attention.... More 

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