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Extended Stay America - Los Angeles - LAX Airport - El Segundo

2.5 of 5
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1910 E Mariposa Ave., El Segundo, CA 90245
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Extended Stay America - Los Angeles - LAX Airport - El Segundo
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1 room 1 guest
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Ranked #8 of 11 Hotels in El Segundo
A recent review
5 of 5 stars reviewed 1 week ago
Joseph C
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51 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 1 week ago

Nice and clean . Service is excellent and Starbucks , Ralphs & the Train Station very close to walk by . If you need ectra item you just call and go to the Front Desk to pick up . No too far from LAX Airport .

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Orange County, CA
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 2, 2015

I was forced to search for a hotel to sleep in near the airport because my airline overbooked my flight and they asked me to book my own room so that they could reimburse me. Basically, I booked this hotel because they were the only ones that answered the phone and had availability. I requested a non-smoking room, but I... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review

Thank you so much for posting a review of our property. We are sorry for this issue with the odor of smoke in your room , but are happy to read that we provided you with great customer service. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our... More 

Chicago, Illinois
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 23, 2015

Hotel room smelled funny and worse part internet which I paid extra for bandwidth has been down all evening! I've called 2x and second time I've been on hold for over 30 minutes. Also room has a kitchenette however there's no dishes or Silverware so not sure point of having it. No ice machine either.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review

I appreciate you bringing your experience to our attention. The Internet issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be working to make sure our Internet services are functioning properly. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk... More 

1 review
2 of 5 stars Reviewed June 23, 2015 via mobile

The room had a smell to it and the room was NOT UP TO PAR. it was still dirty, the stove and the. Refrigerator were NOT clean. So NOOOOOOOOOOOOOO I WILL NOT RETURN TO THIS PLACE AGAIN, THANK YOU have a nice day

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Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review

I appreciate you bringing your experience to our attention. Please accept our apologies for the cleanliness issues you experienced. To ensure that a situation like yours doesn't happen again, I am coaching our staff to make sure we are cleaning and inspecting rooms to our company’s high standards before guest arrivals. I really appreciate you bringing this to our attention.... More 

Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 27, 2015

We stayed here while working at the refinery. Overall the stay was okay. You have to make an appointment to have your room cleaned if you work nights. You have to ask for towels and anything else you need. They have a nice laundry facility. Grocery store next door provides convenience. Beware if you check out before your extended stay... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that you had a pleasant stay with us and enjoyed all the amenities our hotel has to offer. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Providence, Rhode Island
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 5, 2015

The room was clean and looked fairly updated. Nothing super fancy, but the bed and furniture was comfortable enough. I did not have a problem with noise. The mini-kitchen and refrigerator were especially useful features given that the hotel is next door to a grocery store. This place is great for the cost-conscious traveler who wants a decent, no-frills hotel... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you had a pleasant stay and enjoyed our fully equipped kitchens. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Danbury, Connecticut
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed March 16, 2015 via mobile

Sink clogged. Lightbulb burned out. Not so much as a paper cup or shampoo. Soap was thick as a dollar. Towels akin to tree bark. Nice lady at the check-in desk, though. And 24 hour grocery store right there.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the cleanliness issues you experienced. I also apologize that our amenities available at the front desk, such as toiletries and kitchen equipment, were not explained to you upon check-in. We are sorry for these issues, but are... More 

Saint Louis, Missouri
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed March 15, 2015

The people who work behind the desk are as dumb and thoughtless as prison guards. The bed was as if you were sleeping on concrete. There is a kitchen but none of the utensils match and nothing appears to have been cleaned. No stoppage for the tub. And the fact that the room was booked for two days and a... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Los Angeles - LAX Airport - El Segundo, responded to this review

I want to thank you for taking the time to post a review of your stay. I sincerely apologize that you had an uncomfortable stay with us. The service issues you mentioned are truly regrettable and I apologize for your experience. Upon check-In you should have been notified about the amenities available at the front desk, such as kitchen equipment... More 

Tucson, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 11, 2015

Not a bad place to stay if you want to be near the airport. We recently had to catch an early morning flight to Hawaii and this was quite convenient and clean. After taking a free shuttle, we hopped on a bus for $1.75 which took us right to this hotel. There is even a super market you can walk... More 

Was this review helpful? Yes 1
Thunder Bay, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed February 22, 2015

We booked our stay in Los Angeles in this hotel. We got a good deal so we decided to stay in it. The room was clean but smelled bad. The microwave was dirty and smelled really really bad!! Towels were obviously very old and not clean enough. I think they told their staff not to smile or to greet any... More 

Was this review helpful? Yes 4
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