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Hilton Garden Inn LAX/El Segundo

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2100 East Mariposa Avenue, El Segundo, CA 90245
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Hilton Garden Inn LAX/El Segundo
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Hilton Garden Inn LAX/El Segundo
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1,006 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sioux Falls, South Dakota
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Nice HGI - really. It is. Newish, nice rooms; not huge but the cozier kind that are maybe 2' shorter than the retrofits. The bar was entertaining too - engaging staff that made sitting at the counter and talking with guests seem like Cheers. But...we were told that the hotel van could take us to a restaurant and pick us... More 

Was this review helpful? Yes 1
Chambon-sur-Voueize, France
Level Contributor
50 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Very average hotel. Not worth the price. Hilton has a tendency to disguise dull buildings into expensive hotels. Hilton in the U.S. does not have the quality to be found overseas. There are better hotel chains.

Was this review helpful? Yes
Jason N, Manager at Hilton Garden Inn LAX/El Segundo, responded to this review

Dear 16frogprince, Thank you for your honest and informative review of our property here at the Hilton Garden Inn LAX/El Segundo. I did notice that it seems you may have had a less than satisfactory experience at our property. Please feel free to reach out to me regarding this as I would definitely like to hear about any issues you... More 

Lakewood, United States
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is my home away from home, and also the place I book my family and visitors to Southern California. I can rely on the comfort, safety and professionalism of staff. It is conveniently located.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jason N, Manager at Hilton Garden Inn LAX/El Segundo, responded to this review

Dear Rolanda R, I am truly glad to hear that you enjoyed your stay and plan on choosing our property again in the future! We realize that there are many options when booking a stay in the area and I am very pleased that we made such a positive impression and will be welcoming you back again! Our staff members... More 

timaru
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived early and managed to get a room. Thank you to the lovely gentlemen at check in. We were given one of the handicapped rooms and it was huge !! Lovely and clean. The housekeepers made our stay enjoyable. Always said hello and so friendly. Ate in the hotels restaurant and it was amazing !! The meals were huge and... More 

Was this review helpful? Yes
Jason N, Manager at Hilton Garden Inn LAX/El Segundo, responded to this review

Hey piperTimaru, So glad to hear from you and I'm ecstatic that you wrote such a nice review of your stay at our hotel. Thank you for mentioning some of our amenities that I see you enjoyed. I will pass your praises along to our restaurant staff as I know they will be delighted to hear them. They work very... More 

Asheville, North Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at the Hilton Garden Inn in El Segundo, CA and consider it home-away-from home when travelling to Los Angeles either for business or pleasure. It is located south of LAX and they have a courtesy shuttle that will pick-you up at baggage claim (advance reservations suggested). A bright and airy lobby which contains a respectable restaurant, especially... More 

Was this review helpful? Yes
Jason N, Manager at Hilton Garden Inn LAX/El Segundo, responded to this review

Hello 600Swifts, Thanks so much for taking the time to review our property! I am very pleased to hear that you enjoyed your stay with us here at the Hilton Garden Inn LAX/El Segundo and that you found our rooms your liking. We realize that sometimes travel plans require you to have transportation at very early/late hours of the day... More 

San Diego, California
3 of 5 stars Reviewed 1 week ago

Average at best. Very few amenities in room compared to other similar chains. Pool was large but often low on towels. Breakfast had excellent service staff one day, but the other two days seemed short staffed and items weren't replenished. Heavy room doors slam easily which doesn't make for a quiet sleeping experience. Parking is free but spaces aren't easy... More 

Was this review helpful? Yes
Jason N, Manager at Hilton Garden Inn LAX/El Segundo, responded to this review

Annie B, I would like to thank you for your recent review of our property here in El Segundo. Honest reviews and comments like yours can better inform potential guests and bring items to the attention of the hotel staff that can be improved upon. The concerns you have listed are being addressed by hotel management and I trust that... More 

Redlands, California
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

First and certainly not my last stay here. Quiet, clean and very well appointed. Warm, professional staff. A must for an overnight at LAX. You won't be disappointed. Special kudos to Roxanne in the restaurant.

Was this review helpful? Yes
Jason N, Manager at Hilton Garden Inn LAX/El Segundo, responded to this review

Dear RanchoMG, I want to sincerely thank you for taking the time to share your experience at our property. Reviews are an absolutely invaluable tool for us here at the Hilton Garden Inn LAX/El Segundo as they let us know how we are performing. I am ecstatic to hear that you enjoyed your stay so much! I am sincerely hoping... More 

New Zealand
Level Contributor
58 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Staff were without exception courteous and helpful. The room was a comfortable size, with a large flat-screen tv, mini fridge, microwave, Keurig coffee maker, iron & ironing board. Free wifi. No in-room safe. The room was clean and comfortable. Breakfast is available, as are lunch and dinner in the lobby cafe but there is a charge. Breakfast includes omelet made... More 

Was this review helpful? Yes 2
Jason N, Manager at Hilton Garden Inn LAX/El Segundo, responded to this review

Hello sequoia-design, Thank you so much for the very high praise! As a seasoned traveler, and a frequenter of Hilton Garden Inns, your comments mean a lot to us here at the Hilton Garden Inn LAX/El Segundo! We know that you have a multitude of choices when staying in the LAX area and we are very appreciative of your choice... More 

Salt Lake City
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Worst customer service experience I've ever had. I was having a wonderful day shopping at LA all day on Friday, but my day was completely ruined by the lady worked at the front desk when I came back to the hotel at midnight. I asked her to contact her manager to resolve the issue since I was so tired and... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Jason N, Manager at Hilton Garden Inn LAX/El Segundo, responded to this review

Dear Jaden H, I would like to thank you for writing your review of our property. I am sorry to hear that your stay was below expectations and that our service was not up to par for a Hilton Worldwide hotel. Please trust that your comments and experiences will be addressed and we will work tirelessly to improve our training... More 

Decatur, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My stay at the El Segundo, CA Hilton Garden Inn was excellent in every way. The hotel staff was very efficient and accommodating in every way. I would recommend to anyone to utilize this facility. It is close to the LAX Airport and was also close to the company I was visiting. Wonderful accomodations.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Jason N, Manager at Hilton Garden Inn LAX/El Segundo, responded to this review

Hello Beverly W, I would first like to thank you for taking the time out of your busy day to write such kind words about our property. I am very glad to hear that you found our staff friendly as we strive each day to provide the most friendly and efficient service that we can to every guest. We are... More 

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