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Residence Inn LAX El Segundo

3.0 of 5 2135 East El Segundo Blvd., El Segundo, CA 90245
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Certificate of Excellence 2014
Residence Inn LAX El Segundo
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Residence Inn LAX El Segundo
Residence Inn LAX El Segundo
Residence Inn LAX El Segundo
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270 reviews from our community

Traveler rating
    162
    78
    20
    6
    4
See reviews for
98
53
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65
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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All months
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Overall the experience was great. There is a hot breakfast every morning which had enough variety and options to keep me very happy for a week. There was always yogurt, eggs, waffles, cereal, and daily options. Additionally there was a meal Monday-Wednesday evenings that served as dinner for me. All three meals were great but I know the menu changes... More 

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

She came into this property and destroyed a good thing. She isn't popular nor welcoming to guests. The rest of the staff is amazing and most helpful. The front desk people care and give their 120 percent to make the guest feel at home. This is especially true about the evening and overnight staff.

Was this review helpful? Yes
Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pros: The staff is excellent. The front desk will bend over backwards for you. The cleaning crew needs a rise because they are what holds this place together. The airport shuttle bus drivers are the best I have seen. I dealt with 3 of them and they were all excellent. The location is the best thing about this hotel. I... More 

Was this review helpful? Yes 2
ResidenceInnElSeg, Director of Sales at Residence Inn LAX El Segundo, responded to this review

Dear Nino V, Thank you so much for that wonderful feedback, I am so excited to tell my staff all the wonderful things you mentioned. I know this sounds cliche but I really am sorry that the hotel did not meet your standards. We will definitely take this up with our upper management. I am happy to hear that you... More 

Edmonton, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This is a good hotel if you don't want to have breakfast in the hotel. Rooms are clean and well set up, there is a small fitness room which is basic, however if you are travelling on leisure it serves the purpose, also there is an outdoor pool, which we did not use, however there were guests around it using... More 

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ResidenceInnElSeg, Director of Sales at Residence Inn LAX El Segundo, responded to this review

Dear travellerX6049NU, In behalf of my team at Residence Inn by Marriott El Segundo, we apologize that our breakfast and breakfast area was not up to par. We take all feedback from our guests and utilize it to improve guest satisfaction. I will bring this up to my team to make sure our breakfast area is clean and filled with... More 

Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We have stayed at this property previously and it has been quite good but this time was poor at best. Some of the problems we encountered: - The room was supposed to be available at 3pm, we had to wait until after 4pm - The key machine for the hotel was not working so we never got a key to... More 

Was this review helpful? Yes 1
ResidenceInnElSeg, Director of Sales at Residence Inn LAX El Segundo, responded to this review

Dear BDL999, We sincerely apologize for the inconvenience that you encountered during your stay. Your feedback is very important to us, and we will address all the issues to the proper departments. We hope that you give us another opportunity to let us improve your stay on your next trip to Los Angeles. Sincerely, Katrina Banzon Director of Sales More 

North Tonawanda NY
Senior Contributor
33 reviews 33 reviews
31 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I apologize for my delay in writing this review. I promised the staff here I would write this. My husband and I stayed here only one night in August as we had to fly out of LAX to Sydney and did not want to do too much traveling in one day. The amenities at the property are top notch. There... More 

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West Coast
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed in one of the 1-bedroom suites at this Residence Inn for 2 nights in late December 2014. On the date we checked in, the hotel's key-card machine was broken, so the front desk couldn't make any new keys for the rooms. That meant that every time we needed to leave our room or leave the building (in the... More 

Was this review helpful? Yes 1
ResidenceInnElSeg, Director of Sales at Residence Inn LAX El Segundo, responded to this review

Dear Vacayer2009, In behalf of my team at Residence Inn El Segundo, we sincerely apologize for the inconvenience that you experienced during your stay. The incident regarding our key system was an unfortunate situation that created a negative impact on our guests. This was a situation that unfortunately we could not control during that time. However, the issue with the... More 

1 review
5 of 5 stars Reviewed December 22, 2014 via mobile

I am a very busy traveler and this hotel is one of the best I've ever stayed in! I have to say the staff truly is what made the difference! The complimentary breakfast was delicious! Your hotel stay comes with a number of nice perks; free parking, free wi-fi, free breakfast, clean rooms, exercise room, pool, basketballball court and great... More 

Was this review helpful? Yes
Fairfax, Virginia
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed December 4, 2014 via mobile

Staff pays attention to details & has been well trained. I enjoyed my stay! Would love to stay if I am back in the area again. Fire pit is nice outside. Rooms are nice with all the typical Residence Inn amenties.

Was this review helpful? Yes
ResidenceInnElSeg, Director of Sales at Residence Inn LAX El Segundo, responded to this review

Dear Muruwatb, Thank you so much for your positive feedback! I cannot wait to share this with my staff. I'm glad you enjoyed lounging by the fire pit. We look forward to your return! Best, Katrina Banzon Director of Sales More 

Rockville, MD
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed December 2, 2014

Seems this Residence Inn was converted from something else, the hotel is divided into two separate buildings. The linen, towels, etc. was old/worn out and the fold-out bed in the sofa sunk down so much that it was better to sleep on the floor. The breakfast was decent, the usual spread for a RI. I think they need to update... More 

Was this review helpful? Yes
ResidenceInnElSeg, Director of Sales at Residence Inn LAX El Segundo, responded to this review

Dear DC C, Thank you for sharing your feedback with us. In behalf of my team, I apologize that our linens, towels and sofa bed did not meet your expectations. We take every feedback seriously, and have taken this up with our management team. Your opinion is very important to us, and I would like to thank you again for... More 

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Additional Information about Residence Inn LAX El Segundo

Address: 2135 East El Segundo Blvd., El Segundo, CA 90245
Location: United States > California > El Segundo
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn LAX El Segundo 3*
Number of rooms: 150
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Also Known As:
Residence Inn Lax El Segundo Hotel El Segundo
Residence Inn El Segundo
El Segundo Residence Inn
Hotel Style:
#2 Business Hotel in El Segundo
#3 Romantic Hotel in El Segundo
#3 Family Hotel in El Segundo

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