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Residence Inn LAX El Segundo

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2135 East El Segundo Blvd., El Segundo, CA 90245
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Residence Inn LAX El Segundo
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Residence Inn LAX El Segundo
Residence Inn LAX El Segundo
Residence Inn LAX El Segundo
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289 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Auckland Region, New Zealand
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed for a week at the Residence Inn as I was in LAX for work. Had a one bedroom suite which made my stay very comfortable and more home like. Every staff member I met were always happy to help and always with a genuine smile. They offered great suggestions on where to eat and how to get around. Breakfast... More 

Was this review helpful? Yes
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear 7Beth1962, Thank you very much for your wonderful review. I am very happy to hear that your stay was enjoyable and that my staff provided you with professional and friendly service. We are looking forward to your next visit. Sincerely, Ursula Rohler General Manager More 

Contributor
14 reviews 14 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at this hotel on my way to Seattle. The main reason I chose this hotel is that they allow dogs. The front desk person was super friendly and helpful when I checked in. He made me welcomed instantly. The hotel room is clean and is equipped with everything one would need for a stay in the hotel. They... More 

Was this review helpful? Yes
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear Glo116, Thank you for taking the time to review our hotel. We appreciate your comments and are very happy to hear our staff made you and your pet feel very welcomed. We look forward to seeing you again when your travels bring you back to our area. Sincerely, Ursula Rohler General Manager More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed here on a visit last week. The front office made a mistake with my mail, mistakes happen. How they handled it was not acceptable. Rude, demeaning, and deceitful. So much for being platinum! Worst hotel stay I have ever had. It was so awful, I am switching to another hotel chain and leaving the whole Marriott brand behind.

Was this review helpful? Yes 2
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear Britta D, Thank you very much for taking the time to share your experience. Please accept my deepest apologies for the mishandling of your mail and the service you received from my staff. We appreciate your loyalty to Marriott and we hope you give us the opportunity to serve you again in the future. Sincerely, Ursula Rohler General Manager More 

Waterford, Michigan
Top Contributor
81 reviews 81 reviews
16 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We use this hotel when passing through LAX to the French Polynesia for a stopover night. We use it because there are never any surprises. It is always clean and the staff very accommodating. The little meals they serve are convening if you are too tired to go out to eat.

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ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear padmill0906, Thank you very much for reviewing our hotel. We are pleased to hear that we are your hotel of choice when you come to town and that our staff always provides you with excellent service. We hope to see you again soon. Sincerely, Ursula Rohler General Manager More 

Edwards, California
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This place was apparently remodeled recently or something. The room was very spacious. The kitchen is modern and the bathroom as well. It's one of those showers where there's a half wall and no door which isn't my favorite but that's just a personal preference. The bathroom itself is modern and spacious. The comforter has one of those sheets on... More 

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Kansas City, Missouri
Top Contributor
59 reviews 59 reviews
42 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 6, 2015

This is a great hotel. A little worn, but very clean, breakfast pretty good and friendly staff. The pool is well maintained too. The only issue is, there are no restaurants in walking distance and parking is a little cramped. I will stay again when I'm back in the area.

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Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 5, 2015

Check in was easy and very quick. No offer to help w bags though. I like that but it didn't take away from anything. I had a 1 bedroom suite- it's very small. Suitable for a couple. I had 3 kids. We made no, plus the 2 bedrooms were all booked. Very clean. No spots stains mold etc. I'd give... More 

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ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear supercoder77, Thank you very much for taking the time to review our hotel. We appreciate your feedback and are very happy that you and your family enjoyed your stay at our hotel. We look forward to seeing you again, should your travels bring you back to El Segundo. Sincerely, Ursula Rohler General Manager More 

San Diego
Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 4, 2015

The staff really works hard to please, always asking if they can help, reminding me that they are available should I need anything, and were great at making local restaurant recommendations. Hotel is clean and well appointed, and hotel is amazingly quiet given it is close to a metro rail station and on a busy street in a commercial/industrial neighborhood.... More 

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ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear Shirley Y, Thank you very much for sharing your experience at the Residence Inn in El Segundo. I truly appreciate your comments regarding my staff and I am happy to hear that they provided you with fantastic restaurant recommendations. I have shared your comments regarding cleanliness with our housekeeping staff. It makes them very happy when they get recognized.... More 

New York City, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed April 1, 2015

I made a reservation at this location while in LA for a seminar at MicroTek (very close). The price was right and I liked the fact about the free networking / food event M-W. I requested early check in since my flight landed at noon. I showed up about 1:30p and no room was available but they'd call me if... More 

Was this review helpful? Yes 1
ResidenceInnElSeg, Manager at Residence Inn LAX El Segundo, responded to this review

Dear JamieLee122, Thank you very much for sharing your experience at the Residence Inn El Segundo. I am very sorry we were not able to meet your expectations during your stay. I appreciate your feedback and have discussed it with my staff. I hope you would give us the opportunity to provide you with an excellent hotel experience the next... More 

Ewa Beach, Hawaii
Top Contributor
220 reviews 220 reviews
186 hotel reviews
423 helpful votes 423 helpful votes
5 of 5 stars Reviewed March 25, 2015

I had had a bad experience with this property last fall, not so much with the building, but with the policies and follow-up. The manager took this to heart, and made the appropriate changes. After speaking with her, I decided to try again and stay with my son on the way back to Hawaii after a brief trip to Dallas... More 

Was this review helpful? Yes 1
ResidenceInnElSeg, Manager at Residence Inn LAX El Segundo, responded to this review

Dear Boeing767, Thank you very much for taking the time to review our hotel and for giving us a second chance. We are very happy that we were able to make up for the issues you experienced during your previous stay. Please do not hesitate to contact us should you need accommodations for a future trip. Sincerely, Ursula Rohler General... More 

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