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Residence Inn LAX El Segundo

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2135 East El Segundo Blvd., El Segundo, CA 90245
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1 room 1 adult
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Residence Inn LAX El Segundo
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321 Reviews from our TripAdvisor Community

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Hamilton, MT
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel over the Christmas Holidays. We had two different suites. At first we had a 1 bed suite and then moved to a 2 bedroom after the rest of the family arrived. The hotel is currently being rehabbed. Both of the rooms we had were not rehabbed yet. The rooms were clean but the furnishings were... More 

Helpful?
2 Thank Hamilton_MTChiefster
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear Hamilton_MTChiester, Thank you very much for taking the time to provide us with your feedback regarding your recent stay with us. We very much appreciate your comments regarding our staff and our location. We are sorry to hear you experienced issues in both of your suites, but are glad they were resolved. As we go through our renovation, many... More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 26, 2015

We stayed here with a cat while making a big move overseas--a tremendously stressful time for us. The staff at the hotel were GREAT, accommodating all of our very complicated needs as we shuttled around to veterinarians and different parts of the airport while preparing to leave. They made moving with a pet about as easy and comfortable as it's... More 

Helpful?
1 Thank GRChang
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear GRChang, Thank you very much for taking the time to share your experience at the Residence Inn LAX/ El Segundo. We are delighted to hear that you enjoyed your stay with us and were provided with fantastic service from our staff. I am really happy that we were able to assist you with your needs and made your move... More 

Auckland
Level Contributor
99 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed December 4, 2015 via mobile

A handy hotel close to LAX and parking right outside the door Rooms have a kitchen which is a bonus and are currently being freshened up ( cost of paint and new furniture) Staff on the front desk are extremely helpful ( especially Frederick) One bit of feedback would be on the cost, the rate is on the high side... More 

Helpful?
1 Thank GM007_1
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear GM007_1, Thank you very much for taking the time to leave your review. We are happy to know you enjoyed your stay and received fantastic service from our staff members, particularly Frederick. We hope to see you again soon. Sincerely, Ursula Rohler General Manger More 

Willams Township, PA
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed December 1, 2015

Let me begin this review by saying that my husband and I are loyal Marriott customers. We own a Marriott timeshare and stay in Marriott hotels (usually Residence Inn's since they normally offer the most room) whenever we are not exchanging into one of their timeshares. We love Marriott because they pride themselves in taking care of their properties; both... More 

Helpful?
3 Thank allenamarilyn
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear allenamarilyn, Thank you very much for sharing your experience at the Residence Inn El Segundo. We appreciate your feedback and understand that the current condition of our hotel is not what you are used to being a frequent Marriott customer. We apologize for the bad experience and for the inconvenience of having to search and move to another hotel.... More 

Kawasaki, Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 31, 2015

Very clean /safe hotel. Not gorges but nice enough and useful room.I loved my room.It contained big desk, useful kitchen,big fridge, good plates,cutlery,linens and good beds and bath tab.We can enjoy good breakfast with kind staff's advice.I could swim very safely because I was seen from the outside,and I can see someone play balls,in beautiful sunset. Staff were very helpful.Parking... More 

Helpful?
1 Thank 680k
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear 680K, Thank you very much for taking the time to review our hotel. We are pleased to hear that our accommodations meet your needs. We are also happy to hear that you felt safe while staying with us and that you received friendly service from our staff and you even enjoyed a beautiful sunset from out pool. We hope... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 31, 2015

Good: You'll feel like a King the moment you arrive at the airport. Give them a call (used Skype out + Free Airport Wifi) and your (almost) private black Mercedes van will pick you up in style Location is 10min from the airport Suite is big - more than sufficient for 1 person. Full kitchen with dishwasher, standing height refrigerator... More 

Helpful?
1 Thank Kwpang1
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear kwpang1, Thank you very much for your very detailed review. We are glad to hear that you enjoyed your stay and that our staff and our services met your expectations. We are also very happy to know we made you feel like a King since the moment you arrived. We hope to see you again next time your travels... More 

Kissimmee, Florida
Level Contributor
98 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed October 24, 2015

We stayed here one night because we wanted someplace close to the airport. The front desk staff were very friendly and helpful. Always smiling. We booked a junior suite but they gave us a 2 bedroom suite. We found out that one of the bedrooms was accessible which we didn't need but it's always nice to have two bathrooms. The... More 

Helpful?
1 Thank fernh
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear fernh, Thank you very much for taking the time to review our hotel on TripAdvisor. We are happy to hear that you enjoyed your stay with us and were able join us during our RI Mix and breakfast. I am sorry you encountered lumpy pillows. I have shared your feedback with our housekeeping staff to correct the issue. We... More 

brimfield, il
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed October 18, 2015

The room was not well suited for 2, the bathroom being RIGHT next to the bed, only about 2 foot distance to the vanity area. The living room/kitchen area was plenty of room. The carpets were in need of cleaning, as our socks & feet were noticeably dirty after being in the room even for a little while. Room clean... More 

Helpful?
Thank cindy r
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear cindy r, Thank you very much for taking the time to share your recent experience at our hotel. We are truly sorry we did not meet your expectations regarding the room, cleanliness and service. I have shared your observations with the appropriate hotel staff to ensure these issues are corrected moving forward. Sincerely, Ursula Rohler General Manager More 

Redondo Beach, California
Level Contributor
90 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 stars Reviewed October 14, 2015

I'm writing this as I peer out of the window of our 4th floor room that I've been in for just about 4 weeks now. We've just moved back to LA from living overseas for 6 years and have had the pleasure of staying at The Residence Inn during this time. My husband and I are staying in a one... More 

Helpful?
Thank WeHeartTravel_143
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear WeHeartTravel_143, Thank you very much for taking the time to write your wonderful review about our hotel on TripAdvisor. We are very happy to know that you have found a home-like feeling in your suite and are enjoying our amenities and the friendliness of our staff. Please feel free to call us at the front desk if there is... More 

1 review
1 of 5 stars Reviewed October 7, 2015 via mobile

The service is great. Rooms are as I always expect with Marriott. However, the internet should be far better considering the location. Made multiple attempts to have them correct to no avail. Work requires a good solid internet connection. I won't be returning to this location again.

Helpful?
Thank Jeremy K
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear Jeremy K, Thank you very much for giving us your feedback on your recent stay at our hotel. I really appreciate your comments regarding the staff and rooms. I am truly sorry the internet connection did not meet your needs and affected your productivity. I will research this issue to ensure other guests are not affected by the problem.... More 

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