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Residence Inn LAX El Segundo

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2135 East El Segundo Blvd., El Segundo, CA 90245
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1 room 1 guest
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Residence Inn LAX El Segundo
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305 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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Los Angeles, California
Level Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We just returned form an overnight stay at this property. I'm a fan of Marriott properties and have stayed at other RI's, so I had an idea of what I could expect from RI. Check in was at 3 - we arrived at 4:15 and had to wait about an hour for our room. It appeared that housekeeping was behind... More 

Was this review helpful? Yes
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear MissesJai, Thank you very much for sharing your recent experience at the Residence Inn in El Segundo. We appreciate your feedback regarding your check in experience, the condition of the room and our breakfast service and are very sorry our hotel did not meet your expectations. We are excited to let you know that our hotel will be undergoing... More 

Brasilia, DF
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My overall experience was very good. The staff was kind and helpful. The room (one bedroom suite) was large enough for three people, but can accomodate four. There was a kinda confortable sofa-bed. Free wi-fi, not too fast but get the job done. The location is nice. It's close to LAX, malls and good restaurants. There was a laundry room... More 

Was this review helpful? Yes
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear Karkarodom, Thank you for taking the time to write this review. We are happy to hear that we were able to meet your expectations. We appreciate your comments and hope to see you again soon. Sincerely, Ursula Rohler General Manager More 

Hong Kong, China
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My parents and I had the pleasure of staying here when I had to present at a conference in downtown LA. The hotel, while not downtown, is a five minute walk from the metro system. The hotel itself was wonderful. I arrived earlier than my parents (they were flying across the country to meet me since I am rarely in... More 

Was this review helpful? Yes
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear Kimberly S, Thank you very much for taking the time to review us on TripAdvisor. We truly appreciate your generous comments regarding our hotel, our staff and particularly Fred Frazier. We are happy to hear that our team helped made your visit to Los Angeles enjoyable. We hope to see you again if your travels bring you back to... More 

Louisiana
Level Contributor
278 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 stars Reviewed 1 week ago

I was at this property for only one night and arrived in a delayed flight that, after taking a taxi, got me to the hotel after midnight. My flight the next day was not until in the evening and the hotel extended a late checkout and transit to the hotel the next day. The room was clean, hotel quiet and... More 

Was this review helpful? Yes
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear bandman15, Thank you very much for taking the time to write this wonderful review. We are pleased to hear that you enjoyed your stay, our breakfast and the staff was able to accommodate your request of a late check out. We hope to see you again soon. Sincerely, Ursula Rohler General Manager More 

san francisco
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is fine and the rooms are the typical spacious Residence Inn configuration. Staff was friendly and the bed comfortable. Unfortunately, we had a problem with the AC. Normally this would not be an issue but it was over 100 degrees outside and the room in the 80s. We reported the problem to the front desk but the problem persisted.

Was this review helpful? Yes
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear tripsgesq, Thank you very much for taking the time to share your recent experience at the Residence Inn El Segundo. I am truly sorry encountered problems with the Air Conditioner in your suite and we were not able to remedy the issue prior to your departure. We understand the inconvenienced this caused to your particularly during these high temperature... More 

Saint-Lazare, Quebec, Canada
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I would of given it more stars but some issues are quite big. This hotel was quite expensive, but really not worth that price. I'll start with the positive. It's a nice area. The property is lovely and the rooms are nice and big. We were 5, 2 adults with 3 kids. One of 15, 12 and 10 and we... More 

Was this review helpful? Yes 1
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear Lee-Ann B, Thank you very much for taking the time to share your experience at the Residence Inn by Marriott in El Segundo. I am truly sorry we were not able to meet your expectation and that you experienced several housekeeping issues. I am also very sorry you found the sofa bed in your suite to be so uncomfortable,... More 

Los Angeles, CA
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 22, 2015

I have never met such rude people! They lied to me about services not once - but twice! While the hotel is up to Marriotts standards, the staff would stop me from ever staying there again. Some of the hotel workers had stated that they started trying to improve extra services to increase their occupancy rate such as a shuttle... More 

Was this review helpful? Yes
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear 06181Carol, Thank you for taking the time to review our hotel. On behalf of my team, I sincerely apologize for the lack of customer service you were provided. Please be assured that your feedback is very important to us and will not be taken lightly. Please feel free to contact me should there be anything I could be of... More 

Florida
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 13, 2015

My husband and I stayed here for two nights as we started our cross country trip to our new home. It was clean, quiet and convenient. We didn't use the kitchen but it was a great feature. It was also reasonably priced for the area. It is quite for far LA but we knew that going in. Would definitely stay... More 

Was this review helpful? Yes
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear Lindsay L, Thank you very much for taking the time to share your experience at the Residence Inn El Segundo. We are pleased to hear that you enjoyed your stay with us and that our hotel met your expectations. We look forward to seeing you again when you come and visit your old town. Sincerely, Ursula Rohler General Manager More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 11, 2015

Great location: Right outside of LAX; jogging distance to the beaches; yards from freeways; within a few miles from restaurants and grocery stores. Staff members are friendly and helpful. Breakfast and evening reception (alcohol served) are among the top hotels. Room was clean, spacious, and quiet. Would not go back to LA, though. Roads are bad and and drivers are... More 

Was this review helpful? Yes
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear Vinh H, Thank you so much for taking the time to review our hotel. I am happy to hear that you not only enjoyed your stay with us and received friendly customer service from our staff, but you were also able to take advantage of our location and enjoyed some of the beaches and restaurants around. Sounds like you... More 

Uniontown,Ohio
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed July 2, 2015

Everything was very good. The happy hour dinner was very good and not expected. The pool and workout area was clean. Room was nice. I cant think of anything that could be better. The staff at check-in was very nice and cute too.

Was this review helpful? Yes
ResidenceInnElSeg, General Manager at Residence Inn LAX El Segundo, responded to this review

Dear Flyerman, Thank you very much for taking the time to review our hotel. We are very pleased to hear that you enjoyed your stay with us and were able to enjoy of our amenities like the pool and exercise room and that you received courteous and friendly service from our staff. We hope to see you again soon when... More 

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