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Hyatt House Los Angeles/El Segundo

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810 South Douglas Street, El Segundo, CA 90245
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Hyatt House Los Angeles/El Segundo
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Hyatt House Los Angeles/El Segundo
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397 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We booked this hotel after staying last year and getting good service but had the most appalling service this time. After a complete litany of errors at check in involving them refunding the first rooms night ( a decent gesture at least) we continued to have issues. I asked twice to have the manager contact me and she would not... More 

Was this review helpful? Yes
Oslo, Norway
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our second stay at this hotell and we will absolutely come back! 😊 The rooms here are big, renovated and very clean. Our teenagers really liked that it was 2 bedrooms and 2 bathrooms😊 The apartment had it all! The staff was nice and helpful. After travelling for 11 days the laundry room was very good😁. We also used the... More 

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Jef F, General Manager at Hyatt House Los Angeles/El Segundo, responded to this review

Dear 149June, Thank you so much for your five star review of the Hyatt House Los Angeles/El Segundo! I am so happy we were able to host you and your family for the second time! Please let us know when you will be back again! Cheers! Jef More 

Los Angeles, United States
1 review
4 of 5 stars Reviewed 1 week ago

Very nice hotel, and beautiful rooms. We had to bedrom, suite. The only thing we did not like, was the cleaning. Not very satisfying. Except for that, lovely stay ! Near to everything, and easy to get around.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Jef F, General Manager at Hyatt House Los Angeles/El Segundo, responded to this review

Dear Sissel Sorbu ., Thank you for taking the time to review our hotel. I am glad you enjoyed the rooms and the facilities. I do want to offer a most sincere apology for the issue you described. I have shared your comments with our Housekeeping team as we are always striving to be the best! I am sorry we... More 

Copenhagen, Denmark
Level Contributor
1 review
4 of 5 stars Reviewed 2 weeks ago

Great place to stay with kids. Great 2 bedroom apartment on 3rd floor - no elevators - very friendly Staff and a nice heated pool with saltwater. There is a train passing by right in the back but we did not mind Plenty of restaurants nearby and close to the beach. Nice breakfast incl your choice of omelet :-) Would... More 

Was this review helpful? Yes
Jef F, General Manager at Hyatt House Los Angeles/El Segundo, responded to this review

Dear FamilyFromDK2015, Thank you for taking the time to review our hotel and share your comments. We are so pleased that we were a good choice for you and your kids while in Los Angeles/El Segundo! Please let us know if your travels may bring you back this way- we would love to have you stay with us again! Warmest... More 

Kealakekua, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at Hyatt House while visiting for our son's wedding. The accommodations were perfect for our family with 4 teens/tweens. The breakfast was fantastic, with plenty of food to please our teenage boys. The additional facitilies (pool, basketball court) were enjoyable and easily accessible. The staff were friendly and knew us by name, even though we arrived late at... More 

Review collected in partnership with Hyatt Hotels

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Jef F, General Manager at Hyatt House Los Angeles/El Segundo, responded to this review

Dear Traci N., Thank you very much for the wonderful rating and for highly recommending the Hyatt House Los Angeles/El Segundo! I am delighted we were a good fit for you and your boys and that you were able to enjoy the hotel amenities while attending the wedding! Thank you again and we hope to see you soon! Cheers, Jef More 

El Segundo/LAX, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great location, centrally located near the Los Angeles Airport. There are terrific food venues within walking distance. From Starbucks and Noah's Bagels across the street to 5 star fine dinner houses within walking distance. The complimentary meals at the location exceeded my personal expectations. We were able to have our dog share our stay at the hotel. Great overall experience.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Jef F, General Manager at Hyatt House Los Angeles/El Segundo, responded to this review

Dear George V, Thank you for the great review and rating! I am happy you enjoyed the Hyatt House Los Angeles/El Segundo, your suite and our location. Moreover, I am overjoyed you were able to travel with your furry friend as I have three dogs myself and I am always looking for a great place that takes pets when I... More 

New York City, New York
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was excellent. By far one of the best hotels I've stayed in. I love the suite feel of it and especially free breakfast every morning we were there. The hotel staff were very friendly and answered any and all question we had. The location of this hotel was great as there were many stores and restaurants within walking... More 

Was this review helpful? Yes 1
Jef F, General Manager at Hyatt House Los Angeles/El Segundo, responded to this review

Dear CJG, Thank you very much for the review and rating! I am delighted you enjoyed the hotel and your suite at the Hyatt House Los Angeles/El Segundo! I hope you had a wonderful vacation and will be able to stay with us again soon! Thanks again, Jef More 

Edmonton, Canada
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We just completed a four night stay. Had a one bedroom suite. Is small but comfortable. Full refrigerator , small kitchen but well equipped. One bathroom in bedroom only. Very clean unit. Could hear some noise from the light rail transit but didn't effect our sleep. Friendly staff at check in and check out, great hot breakfast included. Free wifi... More 

Was this review helpful? Yes 1
Jef F, General Manager at Hyatt House Los Angeles/El Segundo, responded to this review

Dear DrdkJ8, Thank you so much for your kind review of the Hyatt House Los Angeles/El Segundo! We are very pleased you enjoyed your accommodations and the hot buffet breakfast! I do want to apologize for the issue you experienced. I have forwarded your review to our Housekeeping team so that we can get the issue corrected immediately! Once again,... More 

NYC, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Large size room. Clean. Personal. Lots of space. Would definitely come back to this hotel. It's more like your very own apartment rather than a small hotel room. Can totally move around freely and enjoy.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Jef F, General Manager at Hyatt House Los Angeles/El Segundo, responded to this review

Dear Stephen L., Thank you for taking the time to review our hotel. I am happy you enjoyed your spacious guestroom! Please let us know when you will be back as we would be delighted to host you again at the Hyatt House Los Angeles/El Segundo. Warmest regards, Jef More 

Colorado Springs, Colorado
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed 4 weeks ago

While this might be acceptable for a long-term stay [rooms are essentially apartments], I didn't care for it on an overnight business trip. Hotel is hidden away [small lobby sign meant driver and I couldn't really figure out where the front door was] in a weak cell phone coverage area. Travelers concerned about safety should know they'll potentially be directed... More 

Was this review helpful? Yes
Jef F, General Manager at Hyatt House Los Angeles/El Segundo, responded to this review

Dear Critic WJ67, Thank you for taking the time to review our hotel. I am sorry that your experience did not meet your expectations but your feedback is important to us and the decisions we make in our efforts to consistently improve. Please know that I will share your comments with the team and wish you safe travels! Sincerely, Jef More 

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