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BEST WESTERN Courtesy Inn

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1355 East Main Street, El Cajon, CA 92021
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1 room 1 adult
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BEST WESTERN Courtesy Inn
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111 Reviews from our TripAdvisor Community

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Ridgefield, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a great hotel for the price! Yes, the area is not the best, but unless you plan to go walking at night it is just fine. We have always felt safe in the hotel, the rooms are always clean, the staff is very accommodating and nice and the breakfast excellent! We have stayed here five different times in... More 

Review collected in partnership with Best Western

Helpful?
Thank Allison S
Kelseyville, United States
1 review
2 of 5 stars Reviewed December 18, 2015

Photos on web site are misleading. The room did look freshly painted, however it was such a dark color that the room seemed very dark (even with the lights on. The room was clean. There was a constant fan noise, like the sound of a fan in the bathroom when you turn the light on. We never did figure out... More 

Review collected in partnership with Best Western

Helpful?
Thank Trecia S
DEBORAH C, Front Office Manager at BEST WESTERN Courtesy Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we... More 

Travelers are raving about these El Cajon hotels

Charleston, SC, United States
1 review
5 of 5 stars Reviewed November 20, 2015

Very good service, Clean exterior & interior and Good housekeeping staff that were very helpful. We were in town for a week and all services were within an easy drive. We enjoyed the whirlpool very relaxing.

Review collected in partnership with Best Western

Helpful?
Thank Kevin M
Ridgefield, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 13, 2015

Granted this hotel is not located in the best part of El Cajon, but you cannot blame the hotel for that. We have stayed here several times when visiting family in the area and never had any problems. The hotel rooms and lobby are very clean, nicely decorated and the staff is always friendly. We have always felt safe in... More 

Review collected in partnership with Best Western

Helpful?
Thank Allison S
Gilbert, AZ, United States
1 review
3 of 5 stars Reviewed November 13, 2015

The hotel rooms were fine but the staff was less than willing to make an effort. The desk attendant forgot to return my license and never took the time to call my room to return it. In fact even at check out they never took the time to make it a point to return it. On my way to Mexico... More 

Review collected in partnership with Best Western

Helpful?
Thank Carlos Z
DEBORAH C, Front Office Manager at BEST WESTERN Courtesy Inn, responded to this review

Thank you for your time in filling out a survey, I know it was very upsetting to not have your licensee returned we did leave a message on your phone in the room which it seems you missed before you left. We will be implementing a new way of reaching our guest to ensure this doesn't happen again. So sorry... More 

Level Contributor
8 reviews
8 hotel reviews
3 of 5 stars Reviewed November 8, 2015

For the price and the distance to my destination, this was an overall pleasant place to stay. The staff was very friendly and helpful. The housekeepers were sweet and the rooms were very clean and up to date.

Review collected in partnership with Best Western

Helpful?
Thank J3RK247
DEBORAH C, Front Office Manager at BEST WESTERN Courtesy Inn, responded to this review

Thank you for your time in filling out our survey, we look forward to your next visit. More 

Rockland, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 29, 2015

Booked due to closeness to mom to be and was a little taken aback with the surrounding trailer parks. The manager Deborah keeps a clean establishment and we had no problems with anyone surrounding the property. For the value and closeness to San Diego we would stay again.

Review collected in partnership with Best Western

Helpful?
Thank Madge C
DEBORAH C, Front Office Manager at BEST WESTERN Courtesy Inn, responded to this review

Thank you for your time in filling out a survey and we look forward to your next visit. More 

Los Angeles, United States
1 review
2 of 5 stars Reviewed October 21, 2015

The personnel at the front office were good but the quality of the room was terrible. The hair fryer was not working and falling off the wall, The bath tub was clogged and the sink counter was filthy (dirt visible)

Review collected in partnership with Best Western

Helpful?
Thank Cristino A
DEBORAH C, Front Office Manager at BEST WESTERN Courtesy Inn, responded to this review

Thank you for your survey and we will make every effort to improve our location prior to your next visit. More 

2 reviews
4 of 5 stars Reviewed October 9, 2015

We have stayed at this hotel twice now. We have purchased Charger's tickets and this is a nice spot between the stadium and a local Church we like to attend. The bed was not as comfortable this time as the first stay but everything else is great.

Review collected in partnership with Best Western

Helpful?
Thank Susan T
DEBORAH C, Front Office Manager at BEST WESTERN Courtesy Inn, responded to this review

We are glad to see you again, Please let us know next time about the bed so we might be able to switch your room to one which would be more comfortable for you. Look forward to your next visit. More 

1 review
1 of 5 stars Reviewed September 24, 2015

went to check into this hotel asked to see the room before my i pay for it the manager is the lady i asked she was so rude shew gone tell me no your gone get charged for this room with or without my permission like how do you speak to your guest that way thats simply asking to see... More 

Helpful?
Thank cheryl b
DEBORAH C, Front Office Manager at BEST WESTERN Courtesy Inn, responded to this review

More 

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