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BEST WESTERN Courtesy Inn

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1355 East Main Street, El Cajon, CA 92021
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BEST WESTERN Courtesy Inn
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BEST WESTERN Courtesy Inn
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79 reviews from our community

Traveler rating
    21
    14
    11
    14
    19
See reviews for
29
22
11
12
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (79)
  • Mar-May only
    (15)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (12)
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Calexico
2 reviews
3 of 5 stars Reviewed 1 week ago

I only stay there because it is the closest one to my business destination. The rooms are not nice 9for the price), beds need to be replaced, specially the matresses. I would like to see something more for the price I pay. I've stayed at cheaper hotels that offer more in service, amenities and comfort.

Review collected in partnership with Best Western

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Riverside, United States
1 review
2 of 5 stars Reviewed 1 week ago

Late registering because the clerk was out getting her lunch. UPS waiting along with us. During our breakfast there was a policy saying that no food could be taken to our rooms. We were left standing because all the tables were in use. While I was allowed to go to my room with a small plate of food, my wife... More 

Review collected in partnership with Best Western

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DEBORAH C, Front Office Manager at BEST WESTERN Courtesy Inn, responded to this review

Thank you for your time in filling out a survey, We are sorry for the inconvenience at check in, It seems there is never a right time to get a snack, we only have 1 person for the desk so as a desk person we sometimes time it wrong to grab something to eat or nibble on. I am very... More 

El Cajon, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

My stay at Best Western on East Main Street in El Cajon, was very delightful. And very clean, we enjoyed the breakfast bar, its amazing. We are excited to use the new breakfast nook when it is finished. The front desk staff as always was very friendly and helpful as well as the housekeeping staff.

Review collected in partnership with Best Western

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DEBORAH C, Front Office Manager at BEST WESTERN Courtesy Inn, responded to this review

Thank you so much for taking time to write a review, we are so glad we were able to provide you with supereior service. We are working hard to ensure your satifaction. Look forward to your next visit. More 

Great Falls
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

This place is a gem! the rooms are very well-maintained, everything is clean, and the breakfast is wonderful. Even an elevator for 2nd-floor folk. Friendly staff. Highly recommended. Only drawback: very spotty wifi connection.

Review collected in partnership with Best Western

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DEBORAH C, Front Office Manager at BEST WESTERN Courtesy Inn, responded to this review

Thank you for choosing to stay with us we are working hard to improve our location and look froward to your next visit. We have had our IT tech working hard to resolve the wi-fi issues and we are looking forward to providing you with superior service on your next stay. More 

El Cajon, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

For the area that this hotel is in, this hotel was a pleasant surprise. All of the hotels in the area seem very dingy, but the Best Western was a great stay for what we needed. We were staying there for a camp we were helping to run in Jamul and this was one of the closest hotels. Lots of... More 

Review collected in partnership with Best Western

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DEBORAH C, Front Office Manager at BEST WESTERN Courtesy Inn, responded to this review

Thank you for giving us a review, we are working hard to improve our location and provide our guest with superior service. We look forward to your next visit. More 

Honolulu, Hawaii, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

staff freindly but some problems with bill that are difficult to resolve. Can be noisy I hate these surveys where you need 200 characters. Trip advisor is too nosey and restrictive . If they want 200 characters this is how I fill it up.

Review collected in partnership with Best Western

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 7, 2015

I worked with 5 different front office personnel and they where all courteous and helpful. I seen them have to deal with a few difficult situations and they did so calmly and professionally. Room was always clean and the maids where helpful.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
2 reviews
2 of 5 stars Reviewed January 19, 2015

Lots of dirt and spills on walls, carpet and chairs, have they ever thought about wiping the walls or chairs down? Maybe cleaning carpet every once in awhile. They have extended day people that are between homeless and getting on their feet very loud and inconsiderate.

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Tucson, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 16, 2015

My wife and I have stayed at this hotel numerous times in the past and never had a problem. This is the first time we have been back in a couple of years. During that time the quality of this hotel has gone downhill. There were indigents hanging around. People doing drugs. Our door handle was broken and the maintenance... More 

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Huntington Beach, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 29, 2014

The ladies that run this motel know what they are doing. They had the place all decorated up for the Thanksgiving holiday. Well run, and very clean. The rooms had just been made over, and when the remodeled the bathrooms, they did it right. The shower head was at least 7 feet high, and they even installed a wall mounted... More 

Review collected in partnership with Best Western

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Business center/function rooms (1)
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