We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Courtesy Inn

1355 East Main Street, El Cajon, CA 92021
Hotel website
Hotel deals
Special Offer
Save up to 20%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
BEST WESTERN Courtesy Inn
Professional photos View all
Browse nearby
BEST WESTERN Courtesy Inn
Write a Review

72 reviews from our community

Traveler rating
    18
    13
    9
    13
    19
See reviews for
28
19
10
10
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (72)
  • Mar-May only
    (12)
  • Jun-Aug only
    (30)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (8)
All months
2 reviews
2 of 5 stars Reviewed 1 week ago

Lots of dirt and spills on walls, carpet and chairs, have they ever thought about wiping the walls or chairs down? Maybe cleaning carpet every once in awhile. They have extended day people that are between homeless and getting on their feet very loud and inconsiderate.

Review collected in partnership with Best Western

Was this review helpful? Yes
Tucson, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

My wife and I have stayed at this hotel numerous times in the past and never had a problem. This is the first time we have been back in a couple of years. During that time the quality of this hotel has gone downhill. There were indigents hanging around. People doing drugs. Our door handle was broken and the maintenance... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Huntington Beach, United States
1 review
5 of 5 stars Reviewed November 29, 2014

The ladies that run this motel know what they are doing. They had the place all decorated up for the Thanksgiving holiday. Well run, and very clean. The rooms had just been made over, and when the remodeled the bathrooms, they did it right. The shower head was at least 7 feet high, and they even installed a wall mounted... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Las Vegas, United States
1 review
1 of 5 stars Reviewed November 2, 2014

Rude desk staff--unwilling to help with acting like your putting them out! The rooms are dingy, dark and run down. Room description on internet stated it was a suite with a living room area and a hideaway bed. This was just a room with fours beds and two bathrooms.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
DESIREE M, Front Office Manager at BEST WESTERN Courtesy Inn, responded to this review

Dear Heather T, I do apologize for not exceeding your expectations! Every once and a while a website will get information incorrect, and in this case it appears that they were describing a suite at another hotel that I know of in town! Our family suites do not have a living room or pull out bed, they are two room... More 

El Cajon, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed October 24, 2014

The staff is always very nice, the rooms with walk in bath rooms are the greatest. The area is very quite and clean. The swimming pool was nice and the spa was great. The breakfast room was under construction so they set up a canopy out side it was great I hope you keep the canopy.

Review collected in partnership with Best Western

Was this review helpful? Yes
Covina, United States
1 review
2 of 5 stars Reviewed October 22, 2014

Although beds were comfy & room was quiet, this was not a good experience. There were bugs crawling on the pillow & in the morning we took cold showers cause there was no hot water available. I tried to tell the office but she insisted that were not turning the handle correctly. Overall, this was a huge disappointment compared to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
San Diego, United States
1 review
1 of 5 stars Reviewed October 12, 2014

If you don't want your valuables missing when you return to your room, take them with you. I had a very nice dress shirt with the tags still on that I was planning on wearing to my family reunion; upon returning to my locked room with the do-not-disturb sign on the door, the shirt was missing from my room.

Review collected in partnership with Best Western

Was this review helpful? Yes
DESIREE M, Front Office Manager at BEST WESTERN Courtesy Inn, responded to this review

Dear David, Our employees are very trustworthy and loyal. They have been with us for years. I personally spoke to the two housekeepers who cleaned your rooms during your stay and they are positive that they did not see the shirt that you had described. I can understand the frustration of a missing needed item, and I do hope that... More 

Chino, United States
1 review
1 of 5 stars Reviewed October 6, 2014

One word describe's our stay. GHETTO. From the druggie who was casing room s to the people hanging out smoking in the stair wells to the alleged drug deals. Never again in El Cajon. We will stay in San Diego and just drive.

Review collected in partnership with Best Western

Was this review helpful? Yes
Franklin, United States
1 review
5 of 5 stars Reviewed September 23, 2014

I was in town for business and one family event. Once again, the El Cajon Best Western has provided me with a clean room, friendly staff, delicious breakfast, and great value for my money! I was greeted each time I saw a member of the staff. Thank you.

Review collected in partnership with Best Western

Was this review helpful? Yes
DESIREE M, Front Office Manager at BEST WESTERN Courtesy Inn, responded to this review

Thank you for taking the time to complete the survey and we are so glad we could provide you with superior service. We appreciate the time you took in your busy schedule to let us know we are doing a great job and that the steps we are taking to ensure our guest are greeted and feel welcome are indeed... More 

El Cajon, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed September 23, 2014

I had a problem with on line reservation, when I called I asked for a handicap room on the bottom floor they said no problem, but when I got there no such room was available. I said no problem did not have time to deal with it. I was still pleased with my stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN Courtesy Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Courtesy Inn

Address: 1355 East Main Street, El Cajon, CA 92021
Phone Number:
Location: United States > California > El Cajon
Price Range (Based on Average Rates): $
Number of rooms: 47
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Priceline, Expedia, Cheap Tickets, TripOnline SA, Orbitz, BookIt.com and getaroom.com so you can book your BEST WESTERN Courtesy Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western El Cajon
El Cajon Best Western

20 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (10)
Viewed
Room/suite (7)
Viewed
Bathroom (2)
Viewed
Pool/beach area (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (5)
Viewed
Room/suite (3)
Viewed
Business center/function rooms (1)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay