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Extended Stay America - Dublin - Hacienda Dr.

2.5 of 5
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4500 Dublin Boulevard, Dublin, CA 94568
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Extended Stay America - Dublin - Hacienda Dr.
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Ranked #4 of 6 Hotels in Dublin
A recent review
3 of 5 stars Reviewed March 23, 2015
Vikas1984 Chennai (Madras), India
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63 reviews from our community

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    14
    7
    17
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Chennai (Madras), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 23, 2015

I had stayed here for 3 weeks during the month of December 2014 and it was a pretty ok place to stay. Few things that were advantageous for me 1. Indian restaurants and super market , right next door 2. Availability of a kitchen , which helped me cook for myself 3. Decent wifi connection 4. Proximity to BART 5.... More 

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1 review
1 of 5 stars Reviewed March 20, 2015

Most gross hotel I have ever stayed in. Strong stench of body odor in lobby, hallways, and rooms. Last room in town. Shower did not work. Charged $200. Stayed in Hyatt down the street the next night for $100 and rooms were excellent and breakfast gourmet. GROSS!!!

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Manager_11525, General Manager at Extended Stay America - Dublin - Hacienda Dr., responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the cleanliness of our hotel is truly regrettable. We are very sorry for your experience. I discussed your comments with our staff, and we are making sure every room is clean for all of our guests. We continually work to improve our hotel, so... More 

El Cerrito, California
1 review
1 of 5 stars Reviewed March 14, 2015

The only positive to this hotel was the water pressure. Everything was old, chipped, or slightly wrong. I was stunned that there were no cups, silverware, or plates. What's the point of having a kitchenette if I can't use it? Are business travelers expected to carry their own silverware? The breakfast in the lobby was miniscule and crappy. This was... More 

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Reno, Nevada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed March 3, 2015

We accidentally booked this hotel instead of the Hyatt down the street. My husband is here on business and they gave us the wrong address for booking. We decided to stay since it would be a hassle to change with possible charges. The first room we got was a non smoking room on the third floor. When we entered the... More 

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Manager_11525, General Manager at Extended Stay America - Dublin - Hacienda Dr., responded to this review

I appreciate you taking the time to write a review of your experience with us. I am disappointed that our grab-and-go breakfast wasn't fully stocked as we do offer fruits and muffins Please accept my apology. I discussed your comments with the team, and we are going to make sure staff is constantly checking and restocking the grab-and-go breakfast items.... More 

1 review
5 of 5 stars Reviewed February 24, 2015

Was very pleased with my stay. Only had a slight problem connecting to free wifi with my phone but my family member had no problem with the tablet. Location was great. Only 8-10min to the outlets. Many stores and eating places close by.

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Manager_11525, Manager at Extended Stay America - Dublin - Hacienda Dr., responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with the location and service we provided during your stay. I apologize for the slight hiccup you experienced connecting to the internet with your phone. In the future, do not hesitate to bring this to the attention of the staff... More 

1 review
2 of 5 stars Reviewed December 8, 2014

When I first checked into the hotel, the first room assigned (Room 105) to me was dirty. There were towels and tissue everywhere and the beds were not made up. The second room assigned to me (a non smoking room) was ok. Except that, the room smelled like cigarette smoke, the kitchen appliances were dirty and not cleaned, the sheets... More 

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Manager_11525, General Manager at Extended Stay America - Dublin - Hacienda Dr., responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that you were checked into a dirty room, and that you experienced an unpleasant smoke odor. I am also sorry to read that our front desk staff provided you with such poor service. In response to your feedback, I am going... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 27, 2014

I am staying Currently since last 2 months . The wifi goes off and then its takes days to come back . It happened a few times in last 2 months . The wifi has not been working since 10/24 adn today is 10/27 . For those who need wifi for office work , this hotel doesn't provide a reliable... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Dublin - Hacienda Dr., responded to this review

We appreciate you taking the time to write a review of your experience with us. We sincerely apologize that our free Wi-Fi was not functioning properly. To uphold our company's high standards, we will contact our internet provider to address the issue and ensure that your experience is not repeated. Thank you very much for providing us with your feedback.... More 

1 review
3 of 5 stars Reviewed September 29, 2014 via mobile

Hubby and I stayed here after a Sunday night wedding in Livermore (seriously, who does that?). He works in SF, so something close to Bart without breaking the bank was what we were looking for. This was the cheapest hotel in Dublin, plus we found a 20% off coupon, so it was a nice deal. The lobby smelled like smoke,... More 

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Manager_11525, General Manager at Extended Stay America - Dublin - Hacienda Dr., responded to this review

I appreciate you taking the time to write a review of your experience with us. I appreciate your comments about your spacious room and our affordable rates; however, I sincerely apologize that there was a pet odor in your room. In response to your feedback, I am going to have my housekeeping and maintenance staff do a deep clean in... More 

Castro Valley, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed September 19, 2014

I stayed here for a couple of days while visiting family. Although the exterior of the hotel looks very nice, as soon as I walked into the lobby I knew it would be an uncomfortable stay. My reservation was prepaid so I had no choice but to stay. I was on the first floor in room 143. The corridor rug... More 

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Manager_11525, General Manager at Extended Stay America - Dublin - Hacienda Dr., responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so sorry to hear about the housekeeping and maintenance issues you experienced during your stay. Your comments were reviewed by the staff, and we will make sure our housekeeping and maintenance staff steam cleans the carpet and dusts the A.C. unit. We will... More 

2 reviews
3 of 5 stars Reviewed September 2, 2014

Got the suite through priceline for a good price. the room amenities were satisfactory with kitchen implements available on request. the bed was comfortable. the free breakfast was coffee, hot water with instant oatmeal packages, packaged muffins that had been frozen, and an empty basket of apples. overall, considering that we only really wanted a comfortable bed, the room was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dublin - Hacienda Dr., responded to this review

I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about the comfortable bed and the kitchen utensils; however, we apologize our grab-and-go breakfast did not meet your expectations. Your comments were reviewed by the staff, and we will ensure the muffins are not frozen and restock the apples in... More 

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