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Extended Stay America - Dublin - Hacienda Dr.

2.5 of 5
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4500 Dublin Boulevard, Dublin, CA 94568
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Extended Stay America - Dublin - Hacienda Dr.
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Ranked #4 of 6 Hotels in Dublin
A recent review
4 of 5 stars Reviewed May 20, 2015
zzoooman Kissimmee, fl
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65 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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California
1 review
1 of 5 stars Reviewed 3 days ago NEW

We stayed at this Extended Stay America last year, then went to the one in Livermore, then we came back to this one. Now it has a new manager and the service has gone way downhill. When we were here last November, the light in the hood over the stove did not work. When we returned in March to the... More 

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Kissimmee, fl
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed May 20, 2015

My Wife & I Stayed here last year. It's a nice clean hotel with friendly service - there are restaurants within walking distance and theater not too far. No frills or thrills, but it's a nice clean and friendly place - which was good enough for us.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dublin - Hacienda Dr., responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding the cleanliness of our hotel and the friendliness of our staff. It is great to hear that we were able to provide you with a home away from home experience. Once more, thank you for posting your review. We look forward to having... More 

Chennai (Madras), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 23, 2015

I had stayed here for 3 weeks during the month of December 2014 and it was a pretty ok place to stay. Few things that were advantageous for me 1. Indian restaurants and super market , right next door 2. Availability of a kitchen , which helped me cook for myself 3. Decent wifi connection 4. Proximity to BART 5.... More 

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Manager_11525, General Manager at Extended Stay America - Dublin - Hacienda Dr., responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with the convenience of our location and that we offer fully equipped kitchens in our rooms. It is also great to hear that our staff was prompt and attentive your needs. Please accept our apologies... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 20, 2015

Most gross hotel I have ever stayed in. Strong stench of body odor in lobby, hallways, and rooms. Last room in town. Shower did not work. Charged $200. Stayed in Hyatt down the street the next night for $100 and rooms were excellent and breakfast gourmet. GROSS!!!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dublin - Hacienda Dr., responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the cleanliness of our hotel is truly regrettable. We are very sorry for your experience. I discussed your comments with our staff, and we are making sure every room is clean for all of our guests. We continually work to improve our hotel, so... More 

Travelers are raving about these Dublin hotels

El Cerrito, California
1 review
1 of 5 stars Reviewed March 14, 2015

The only positive to this hotel was the water pressure. Everything was old, chipped, or slightly wrong. I was stunned that there were no cups, silverware, or plates. What's the point of having a kitchenette if I can't use it? Are business travelers expected to carry their own silverware? The breakfast in the lobby was miniscule and crappy. This was... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dublin - Hacienda Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to communicate our kitchen amenities during your check-in process. While we no longer keep dishes in guest rooms, these items are available upon request... More 

Reno, Nevada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 3, 2015

We accidentally booked this hotel instead of the Hyatt down the street. My husband is here on business and they gave us the wrong address for booking. We decided to stay since it would be a hassle to change with possible charges. The first room we got was a non smoking room on the third floor. When we entered the... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Dublin - Hacienda Dr., responded to this review

I appreciate you taking the time to write a review of your experience with us. I am disappointed that our grab-and-go breakfast wasn't fully stocked as we do offer fruits and muffins Please accept my apology. I discussed your comments with the team, and we are going to make sure staff is constantly checking and restocking the grab-and-go breakfast items.... More 

1 review
5 of 5 stars Reviewed February 24, 2015

Was very pleased with my stay. Only had a slight problem connecting to free wifi with my phone but my family member had no problem with the tablet. Location was great. Only 8-10min to the outlets. Many stores and eating places close by.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Dublin - Hacienda Dr., responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with the location and service we provided during your stay. I apologize for the slight hiccup you experienced connecting to the internet with your phone. In the future, do not hesitate to bring this to the attention of the staff... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 8, 2014

When I first checked into the hotel, the first room assigned (Room 105) to me was dirty. There were towels and tissue everywhere and the beds were not made up. The second room assigned to me (a non smoking room) was ok. Except that, the room smelled like cigarette smoke, the kitchen appliances were dirty and not cleaned, the sheets... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Dublin - Hacienda Dr., responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that you were checked into a dirty room, and that you experienced an unpleasant smoke odor. I am also sorry to read that our front desk staff provided you with such poor service. In response to your feedback, I am going... More 

1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 27, 2014

I am staying Currently since last 2 months . The wifi goes off and then its takes days to come back . It happened a few times in last 2 months . The wifi has not been working since 10/24 adn today is 10/27 . For those who need wifi for office work , this hotel doesn't provide a reliable... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Dublin - Hacienda Dr., responded to this review

We appreciate you taking the time to write a review of your experience with us. We sincerely apologize that our free Wi-Fi was not functioning properly. To uphold our company's high standards, we will contact our internet provider to address the issue and ensure that your experience is not repeated. Thank you very much for providing us with your feedback.... More 

1 review
3 of 5 stars Reviewed September 29, 2014 via mobile

Hubby and I stayed here after a Sunday night wedding in Livermore (seriously, who does that?). He works in SF, so something close to Bart without breaking the bank was what we were looking for. This was the cheapest hotel in Dublin, plus we found a 20% off coupon, so it was a nice deal. The lobby smelled like smoke,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Dublin - Hacienda Dr., responded to this review

I appreciate you taking the time to write a review of your experience with us. I appreciate your comments about your spacious room and our affordable rates; however, I sincerely apologize that there was a pet odor in your room. In response to your feedback, I am going to have my housekeeping and maintenance staff do a deep clean in... More 

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