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Comfort Inn

9438 E Firestone Blvd, Downey, CA 90241
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Comfort Inn
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Ranked #6 of 8 Hotels in Downey
A recent review
3 of 5 stars reviewed 3 weeks ago
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50 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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All months
Level Contributor
66 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I waited until renovations were over until I decided to stay at this hotel. Not really impressed...room was small for the price. Has no room for a table just a small desk and uncomfortable chair. They did not update the ac units in their renovation because the one in my room was old, leaky and noisy. Mini fridge was on... More 

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Boston, Massachusetts
Level Contributor
55 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
1 of 5 stars Reviewed June 23, 2015 via mobile

I had to stay here for 2 nights recently for business. It wasn't by choice. The room I stayed in was quite dirty! The walls had noticeable stains and the carpet was filthy. I had to walk around the room with sandals on. The deadbolt lock on my door also didn't work. Since I checked in so late the first... More 

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Travelers are raving about these Downey hotels

TAMPA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 22, 2014

At first I was not thrilled with the hotel but once I enter my room what a wonderful surprise. The rooms are newly renovated. We got plenty of space for Family of 4. There is a washer and a dryer in the property useful if you want to save some bucks and be clean. Nice breakfast and very good price.... More 

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CID_Manager, Manager at Comfort Inn, responded to this review

Dear Guests, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 25, 2014

I arrived at this hotel around 1030 at night. There was a VERY unclear sign pointing to the lobby, which is apparently under construction. The lady working there didn't acknowledge our presence at the small window and just waved her hand to signal us around... me and another stranger proceeded to work around the building. After no luck we came... More 

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CID_Manager, Manager at Comfort Inn, responded to this review

Dear Haley A, Thank you for taking the time to write a review about your recent stay. I apologize that your experience at our property wasn't up to our usual high standards of service. We've addressed the problems you mentioned with the extra (larger) signage necessary to help our guests find the Front Desk more easily as our renovating efforts... More 

Solvang, California
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed September 11, 2014

The hotel is in a convenient location. Pulling into the lot we saw large amounts of debris from room remodels which was piled next to the rear parking area. Very unsightly, and can be seen from the Jacuzzi placed in the rear corner of the back parking area. Arrived after 8:00pm and was buzzed" into the small lobby to check... More 

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CID_Manager, Manager at Comfort Inn, responded to this review

Thank you for your review of your past stay at our hotel. Hearing from our guests helps us provide the best experience possible. We’re sorry that we failed to exceed your expectaions and I apologize for any inconvenience experienced during your stay. We are currently in the process of renovating the entire property and now after having renovated our guest... More 

california
1 review
5 of 5 stars Reviewed May 17, 2014

I just purchased a house in downey and was looking for a hotel accommodations for 5 days because my house closing date got changed. There prices was little bit more but jonathan the manager worked out a really good deal for me, so I took it and I arrived at the hotel with my family and I was informed before... More 

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CID_Manager, Manager at Comfort Inn, responded to this review

Dear David, I’m so happy to hear you enjoyed your stay. Thank you for your kind words and compliments! It’s so lovely to hear such positive feedback from our guests after putting so much effort in updating our hotel (precisely for the comfort of our guests) We are delighted you enjoyed our new rooms and amenities and I thank you... More 

El Segundo, California
2 reviews
5 of 5 stars Reviewed January 29, 2014

so awesome i really thought something bad was going to happen and nothing did, just a great experience, and i got some waffles out of it. trip advisor is stupid for making me write a minimum review which discouraged me from writing one but because i loved my hotel i'm going to do it anyway. this is however THE LAST... More 

Review collected in partnership with this hotel

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CID_Manager, Manager at Comfort Inn, responded to this review

Dear Valued Guest, Thank you very much for your positive and kind words; It is very good to know that our efforts in updating and renovating our facilities have not gone unnoticed. And we are still hard at work improving our facilities even further so that your next stay is even better than the last. Hope to see you back... More 

Pratt, Kansas
Level Contributor
50 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed January 22, 2014

They are in the process of remodeling the hotel, but it still needs some updating. The windows are horrible, and they keep out hardly any noise. I am a heavy sleeper, and I can sleep through a lot, but I woke up numerous times each night due to noises. Sometimes because of vehicles and sometimes because of guests that were... More 

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CID_Manager, Manager at Comfort Inn, responded to this review

Dear WindTraveler101, I am sorry you had such a difficult time getting some quality sleep at our hotel due to a noisy room, but do appreciate your comments. As you pointed out, we are currently updating our guestrooms and are looking at different options to address noise concerns. Thanks again for your feedback and I do hope to have another... More 

Phoenix, Arizona
1 review
1 of 5 stars Reviewed December 26, 2013

I would not recommend this hotel to anybody! The room they gave us at first, the light switch did not work plus it smelled like they been doing drugs in that room. Also there was a lot of crazy people in this hotel and it is not a good area.

Was this review helpful? Yes
CID_Manager, Manager at Comfort Inn, responded to this review

Dear, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional... More 

Sandy, Utah
Level Contributor
287 reviews
181 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
2 of 5 stars Reviewed October 21, 2013

The tub was patched poorly. The shower curtain rod was about ready to fall down. The carpet was stained, faded, and needed to be stretched. The corners by the sink and the baseboard were really dirty. Other than the cheap desk chair, there was no other place to sit. There was a desk, but no light nearby. The sink faucet... More 

Was this review helpful? Yes
CID_Manager, General Manager at Comfort Inn, responded to this review

Dear Valued Guest, I am sorry you ran into so many problems during your stay, but appreciate your bringing them to my attention. After speaking to my staff I do believe I know which room it is you occupied and I will be inspecting the room in question, paying particular attention to the items you mentioned. As you also mentioned... More 

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