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BEST WESTERN Diamond Bar Hotel & Suites

2.5 of 5 259 Gentle Springs Lane, Diamond Bar, CA 91765
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BEST WESTERN Diamond Bar Hotel & Suites
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BEST WESTERN Diamond Bar Hotel & Suites
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134 reviews from our community

Traveler rating
    37
    35
    18
    12
    32
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fullerton, United States
1 review
1 of 5 stars Reviewed 1 week ago

They charged me more then I prepaid in my online reservation. The place reeked of pot. When this was reported I was told "well, it's a smoking room". Needless to say, I did not request a smoking room. I also had a plethora of young hookers going in and out f the room next to me. That did not stop... More 

Review collected in partnership with Best Western

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Tokyo
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Room was near the freeway which was pretty loud and creepy when your sleeping. The room looks pretty dim even with all the lights on and I killed at least 3 little flies in the room during my 1 night stay. I would not come back to this hotel again.

Review collected in partnership with Best Western

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Travelers are raving about these Diamond Bar hotels

Phoenix, AZ, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Overall it was a good experience. The staff was friendly and accomadating to my request for an extra hour til checkout when I needed it. The room was clean and well maintained, I liked that I could park my motorcycle right outside the front door in a convenient parking spot. There are several nice restaurants and a super market within... More 

Review collected in partnership with Best Western

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So Cal
Top Contributor
336 reviews 336 reviews
68 hotel reviews
105 helpful votes 105 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for three nights, which was probably two nights too many. The room was spacious which I liked and it had TWC cable TV, but it was hard to sleep at night with the room facing the 57 interchange. If I was on the other side, I may have enjoyed the hotel more. Honestly, they charged too much... More 

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Oxnard, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

There is no elevator. The shower had 3 dispensers in it. 2 were full. The shampoo was empty. When I complained to the front desk, the man called housekeeping and told them to put 10 bottles of shampoo in my room. The wi-fi was not password protected. The toilet paper was the cheapest I have ever seen. You tried to... More 

Review collected in partnership with Best Western

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Vancouver, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for 3 nights. One the surface, the establishment itself looks fine. It has a swimming pool, spacious rooms and a small but decent looking lobby. Kind of a "fancy motel" feel. Once you stayed in, however, you will realize how extremely poor quality of the building is and how horrible their customer service is. There... More 

Was this review helpful? Yes 1
Bridgeport, New York
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 21, 2015

We stayed at this hotel while visiting our Grandson. Rooms were clean and large and have all things you need, coffee maker,hair dryer, iron..modern large flat screen TV. Breakfast has plenty of choices to choose from. waffles, pastries, cereals. bagels english muffins Lots of restaurants in walking distances.Pool area is beautiful. Etc I would stay again. Only thing i would... More 

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everett, United States
1 review
3 of 5 stars Reviewed January 11, 2015

Should allow the customer to bring breakfast to their room. Because at the breakfast time was totally clouded with peoples and not enough place to seats. Manager was screaming to get the breakfast tickets from customer.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
1 review
2 of 5 stars Reviewed December 22, 2014

Hard to say what is the experience, but our room is smelly,..amenities not there (ie. tooth brush, soap and slippers), carpet bit dusty - especially in some area (seems not being touch by cleaning staff). When we did complained to their staff, well somehow not pleasant answers that being given, with defensive style they had, anyway - worthless to be... More 

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Seattle, United States
2 reviews
5 of 5 stars Reviewed December 11, 2014

The hotel was near our event. Our room was clean, hotel staff were kind and helpful. The bed was comfortable and room with a king was huge. The breakfast was good. Although adjacent to the freeway. Noise from the freeway was minimal and did not affect our sleep.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
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Additional Information about BEST WESTERN Diamond Bar Hotel & Suites

Address: 259 Gentle Springs Lane, Diamond Bar, CA 91765
Phone Number:
Location: United States > California > Diamond Bar
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Diamond Bar Hotel & Suites 2.5*
Number of rooms: 97
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Also Known As:
Best Western Diamond Bar Hotel Diamond Bar

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