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BEST WESTERN Diamond Bar Hotel & Suites

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259 Gentle Springs Lane, Diamond Bar, CA 91765
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BEST WESTERN Diamond Bar Hotel & Suites
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BEST WESTERN Diamond Bar Hotel & Suites
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141 reviews from our community

Traveler rating
    38
    36
    23
    12
    32
See reviews for
46
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41
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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San Antonio, United States
2 reviews
3 of 5 stars Reviewed 1 week ago NEW

The breakfast was below standard and eventing staff was not the greatest. Day staff was much better. The workout facility was below par and the bathroom in the GYM was not very good. If you need a good location and average stay, this will work for you.

Review collected in partnership with Best Western

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Temecula, California
Contributor
12 reviews 12 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here just to have an additional option to my regular business travels to Pomona CA, Overall the place is very nice with great landscaping and a good looking pool area . The staff needs some "Training" in listening. I had no air conditioning and no hot water in my room .The day staff said after I was checking... More 

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Temecula, California
Contributor
12 reviews 12 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Ok for a Night, I have stayed at several Hotels in the area as I have to work in the area as a contractor . The room I had had little hot water which I di not notice until the morning , Also the AC did not work which in southern California is a must.

Review collected in partnership with Best Western

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Sandy, Oregon, United States
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Overall the hotel was pretty good. Rooms were all clean and neat. Beds were comfortable. The front desk staff, needs some help though. The staff in the morning no friendly or personable at all. The night crew had so much trouble checking us in it was not even funny. Pool and hot tub were great. All in all though I... More 

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Fairfield, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I've stayed here before so it was an easy choice knowing about the facility. The room was clean and fairly quite. Overall interior lighting could be better. Internet was fast but because it's not secure some addresses weren't accessible. Check-in and check-out was fast. In room coffee was excellent.

Review collected in partnership with Best Western

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Los Angeles, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed March 17, 2015

I booked the room before I read the plethora of bad reviews, so I was expecting the worst. As it turns out, the place isn't half bad at all. It's an older hotel and the rooms are large and comfortable. Hallways and door noise is clearly audible from the guestrooms, but not much beyond that. WiFi is almost non-existent and... More 

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Santa Maria, Ca, United States
1 review
3 of 5 stars Reviewed February 28, 2015

My room had cobwebs. Breakfast was not great juice was watered down, waffle makers were not working properly. Internet was a problem. Other than that the room was fine for what you pay. Bed was comfortable, Pillows are awful bring your own.

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Fullerton, United States
1 review
1 of 5 stars Reviewed February 17, 2015

They charged me more then I prepaid in my online reservation. The place reeked of pot. When this was reported I was told "well, it's a smoking room". Needless to say, I did not request a smoking room. I also had a plethora of young hookers going in and out f the room next to me. That did not stop... More 

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Tokyo
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 15, 2015

Room was near the freeway which was pretty loud and creepy when your sleeping. The room looks pretty dim even with all the lights on and I killed at least 3 little flies in the room during my 1 night stay. I would not come back to this hotel again.

Review collected in partnership with Best Western

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Phoenix, AZ, United States
1 review
4 of 5 stars Reviewed February 11, 2015

Overall it was a good experience. The staff was friendly and accomadating to my request for an extra hour til checkout when I needed it. The room was clean and well maintained, I liked that I could park my motorcycle right outside the front door in a convenient parking spot. There are several nice restaurants and a super market within... More 

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14 photos of this hotel

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