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BEST WESTERN Diamond Bar Hotel & Suites

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259 Gentle Springs Lane, Diamond Bar, CA 91765
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BEST WESTERN Diamond Bar Hotel & Suites
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BEST WESTERN Diamond Bar Hotel & Suites
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137 reviews from our community

Traveler rating
    38
    35
    20
    12
    32
See reviews for
45
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38
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Fairfield, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

I've stayed here before so it was an easy choice knowing about the facility. The room was clean and fairly quite. Overall interior lighting could be better. Internet was fast but because it's not secure some addresses weren't accessible. Check-in and check-out was fast. In room coffee was excellent.

Review collected in partnership with Best Western

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Los Angeles, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

I booked the room before I read the plethora of bad reviews, so I was expecting the worst. As it turns out, the place isn't half bad at all. It's an older hotel and the rooms are large and comfortable. Hallways and door noise is clearly audible from the guestrooms, but not much beyond that. WiFi is almost non-existent and... More 

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Santa Maria, Ca, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

My room had cobwebs. Breakfast was not great juice was watered down, waffle makers were not working properly. Internet was a problem. Other than that the room was fine for what you pay. Bed was comfortable, Pillows are awful bring your own.

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Fullerton, United States
1 review
1 of 5 stars Reviewed February 17, 2015

They charged me more then I prepaid in my online reservation. The place reeked of pot. When this was reported I was told "well, it's a smoking room". Needless to say, I did not request a smoking room. I also had a plethora of young hookers going in and out f the room next to me. That did not stop... More 

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Tokyo
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 15, 2015

Room was near the freeway which was pretty loud and creepy when your sleeping. The room looks pretty dim even with all the lights on and I killed at least 3 little flies in the room during my 1 night stay. I would not come back to this hotel again.

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Phoenix, AZ, United States
1 review
4 of 5 stars Reviewed February 11, 2015

Overall it was a good experience. The staff was friendly and accomadating to my request for an extra hour til checkout when I needed it. The room was clean and well maintained, I liked that I could park my motorcycle right outside the front door in a convenient parking spot. There are several nice restaurants and a super market within... More 

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So Cal
Top Contributor
340 reviews 340 reviews
68 hotel reviews
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed February 10, 2015

I stayed here for three nights, which was probably two nights too many. The room was spacious which I liked and it had TWC cable TV, but it was hard to sleep at night with the room facing the 57 interchange. If I was on the other side, I may have enjoyed the hotel more. Honestly, they charged too much... More 

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Oxnard, United States
1 review
1 of 5 stars Reviewed February 9, 2015

There is no elevator. The shower had 3 dispensers in it. 2 were full. The shampoo was empty. When I complained to the front desk, the man called housekeeping and told them to put 10 bottles of shampoo in my room. The wi-fi was not password protected. The toilet paper was the cheapest I have ever seen. You tried to... More 

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Vancouver, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 8, 2015

I stayed in this hotel for 3 nights. One the surface, the establishment itself looks fine. It has a swimming pool, spacious rooms and a small but decent looking lobby. Kind of a "fancy motel" feel. Once you stayed in, however, you will realize how extremely poor quality of the building is and how horrible their customer service is. There... More 

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Bridgeport, New York
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 21, 2015

We stayed at this hotel while visiting our Grandson. Rooms were clean and large and have all things you need, coffee maker,hair dryer, iron..modern large flat screen TV. Breakfast has plenty of choices to choose from. waffles, pastries, cereals. bagels english muffins Lots of restaurants in walking distances.Pool area is beautiful. Etc I would stay again. Only thing i would... More 

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