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BEST WESTERN Diamond Bar Hotel & Suites

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259 Gentle Springs Lane, Diamond Bar, CA 91765
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Best prices for:1 room 1 adult
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BEST WESTERN Diamond Bar Hotel & Suites
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158 Reviews from our TripAdvisor Community

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Diamond Bar, United States
1 review
5 of 5 stars Reviewed December 30, 2015

Great Front Desk Employees with friendly smiles and assistance Quiet nights for good quality sleep Safe surroundings Convenient location Plenty of parking spots Many restaurants within walking distance

Review collected in partnership with Best Western

Helpful?
Thank Onewhere C
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

Thank you for giving us a five star rating! I am glad that you enjoyed your stay with us. We are happy to know that we have exceeded your expectations with our staff's excellent customer service, quiet environment, accessible location and ample parking spots. Thank you for staying with us and we are looking forward for your next visit in... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 27, 2015 via mobile

**DO NOT BOOK THIS HOTEL** Dirty room and full trash bags left in the room, also dirty pampers in the room, and what really pissed me off is that they told me breakfast was from 7 to 10 am. We got there at 9:30 and it was already closed, employees don't even know what the hell is going on.

Helpful?
1 Thank Carlos G
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

We sincerely apologize for the unsatisfactory experience that you had with the cleanliness of our accommodations. Thank you for bringing this up to our attention as we will have this looked into and resolve immediately. We hope that you can still give us another chance to prove how much we value your business. More 

Travelers are raving about these Diamond Bar hotels

Los Angeles, United States
1 review
3 of 5 stars Reviewed November 23, 2015

The hotel room was clean and very lovely, however the pool and hot tub were not maintained. These were two things that initially attracted us to the hotel but we couldn't even go in because of how filthy the water was. Very disappointed.

Review collected in partnership with Best Western

Helpful?
Thank Jasmine S
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

I am glad to know that you liked our accommodations. We sincerely apologize about the pool and hot tub, rest assured that this will be forwarded to our management to have them remind our staff of their duties. Thank you for your business and hope that you could still give us another chance on your next visit in the area. More 

Mumbai (Bombay), India
Level Contributor
138 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed October 23, 2015 via mobile

We stayed at this hotel as part of a wedding group in Oct end. The rooms are spacious and clean (option for King and 2 queens available).However please note there is no lift to reach the first floor so if you have large suitcases then suggest you ask for a ground floor room.

Helpful?
Thank Swathi999
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

We sincerely apologize that we didn't satisfied your needs. Thank you for feedback as this will be forwarded to our management to have them look into it and resolve immediately. We hope that you can still give us another chance to prove how much we value your business. More 

Hollywood, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 22, 2015

Overall the hotel was good. Easy to find. Nearby shops and restaurants. Breakfast was great. Pillows were overstuffed and too hard for us resulting in stiff necks in the morning. We did not get a decent night's rest.

Review collected in partnership with Best Western

Helpful?
Thank Mike L
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

I am glad that you enjoyed our accessible location and breakfast. We are very sorry that you didn't get a decent night's rest, rest assured that this will be forwarded to our management to have them look into it and resolve immediately. We hope you can still us give us another chance on your next trip in the area. More 

Bermuda Dunes, California
Level Contributor
5 reviews
5 of 5 stars Reviewed September 18, 2015

I had a great time staying with a friend at the best western I was a little upset because I had to walk up stairs. There should have been an elevator. But I still enjoyed my stay except for the noise from the highway about 50 yards behind.

Review collected in partnership with Best Western

Helpful?
Thank jackiejoe62
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

I am glad that you enjoyed your stay with us. We sincerely apologize that we didn't have an elevator, thank you for your feedback as this will be forwarded to our management to have them look into it. We are looking forward for your next stay in our hotel. More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 16, 2015

stayed here 5 nights ground level. only 1 nite of those 5 were quiet, the rest of the nites were filled with LOUD upstairs noise at random times. called once to complain, but that didn't seem to help much. i will not stay here again.

Review collected in partnership with Best Western

Helpful?
Thank Beth H
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

We sincerely apologize for the unsatisfactory experience that you had in our hotel. Rest assured that this will be forwarded to our management to have resolve this immediately. Thank you for your business and hope that you can still give us another chance on your next visit in the area. More 

Henderson, Nevada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 14, 2015

Our room was very large. We found our two queen beds to be very comfortable. Everything was clean. The hot breakfast was minimal but sufficient. Everything was fresh and well maintained. Perfect for families or groups.

Helpful?
Thank 255kimberleym
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

I am glad that you enjoyed our accommodations. Thank you for your feedback regarding our breakfast, rest assured that everything you shared will be forwarded to our management to have them look into it. We are looking forward for your next visit in our hotel. More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 6, 2015 via mobile

We stayed here 2 nights we went to LA County Fair . It was conveniently located near freeway exit and by stores. The room was neat and clean. It had a nice sitting area. The bed was comfortable. The breakfast was nice they even had eggs, hash brown, biscuits with delicious gravy along with other choices. The staff was friendly.... More 

Helpful?
1 Thank Barbara M
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

I am glad that you enjoyed our accommodations, breakfast and customer service. We are happy to know that you appreciated our efforts in providing an excellent customer experience to our guests. Thank you for your business and hope to see you again in our hotel. More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 28, 2015

Amenities were fine; freeway noise was loud. Lighting issues need to be resolved. A good location for families; pool was nice and safe for children. The housekeeping staff were accommodating with our schedules.

Review collected in partnership with Best Western

Helpful?
1 Thank sarahsQ5597PA
GM91765, Guest Relations Manager at BEST WESTERN Diamond Bar Hotel & Suites, responded to this review

I am glad that you enjoyed our accommodations and amenities. We sincerely apologize that you had problems with lightning, rest assured that this will be forwarded to our maintenance to have resolve it immediately. Thank you for the feedback and hope you could still give us another chance on your next trip in the area. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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