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Holiday Inn Select Diamond Bar

3.0 of 5
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21725 E. Gateway Center Drive, Diamond Bar, CA 91765
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Holiday Inn Select Diamond Bar
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1 room 1 guest
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Ranked #2 of 3 Hotels in Diamond Bar
A recent review
3 of 5 stars reviewed 4 weeks ago
seal5kla Boston, Massachusetts
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86 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (86)
  • Mar-May only
    (27)
  • Jun-Aug only
    (26)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (11)
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Boston, Massachusetts
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is a very good property and has a lot of amenities like an outside terrace with table umbrellas for shade and heat lamps for chilly nights, onsite restaurant with in room service, and convenience shop for emergency and forgotten items. This is a converted property, it looks like a former Clarion or Comfort asset, and because if that some... More 

Was this review helpful? Yes
Hotel M, Front Office Manager at Holiday Inn Select Diamond Bar, responded to this review

Thank you for taking the time to do a review for our property. I am happy to announce to you that our hotel will be going through renovations by the end of this year. We hope we have a second opportunity at accommodating you very soon. Thank you again for your kind comments, we hope to see you soon! More 

Level Contributor
17 reviews
4 hotel reviews
1 of 5 stars Reviewed July 12, 2015

We had a reservation for 6 nights with a simple request : two beds. We arrived earlier on Sunday 5:00PM and got a room with one bed. I showed them the hotel confirmation letter and it has 'two beds' request on the top of the letter. All he said was 'sorry' and told me he can add a rolling bed... More 

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Hotel M, Front Office Supervisor at Holiday Inn Select Diamond Bar, responded to this review

Dear Jenny M, thank you for taking your time to review our hotel. I am sorry to hear that your stay was not to your satisfactory. We do understand the difficulties from booking a free flowing room. When booking a free flowing room type, we try our very best to accommodate your request And have we had the two double... More 

Travelers are raving about these Diamond Bar hotels

San Tan Valley, Arizona
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 14, 2015

We had a really difficult time finding a wheel in shower handicapped room in this area that we needed to be in for a son's wedding. Although this hotel is in a predominantly Chinese area, we were treated very well. Our bed was very comfortable andd though the room was a little tight fit for my wheelchair, the bathroom was... More 

Was this review helpful? Yes
Hotel M, General Manager at Holiday Inn Select Diamond Bar, responded to this review

We are delighted to read that you found our accommodations to be up to your expectations here at the Holiday Inn Diamond Bar. We hope that you will continue to stay with us in the future when you are in the area. Thank you again for your review and we look forward to serving you again soon! More 

Davis, California
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 12, 2015

Hotel is convenient to South Coast Air District meetings right down the street. Room was pleasant and clean, front desk staff were helpful. If you ask for a room on the hill side, not the freeway side, the traffic noise is tolerable. Why only 3 stars? Tap water smells like sewage (ick). Hotel overrun by a bus load of tourists... More 

Was this review helpful? Yes
Hotel M, General Manager at Holiday Inn Select Diamond Bar, responded to this review

Your kind words are appreciated by our entire team! We appreciate you taking the time to do a review for our property. While we are thrilled that you enjoyed much of your stay, we regret that not every aspect about your experience was perfect. We hope next time your in town, you will consider staying with us again so that... More 

Lake Oswego, Oregon
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 8, 2015

Property was built up on a hillside, very close to busy freeways - almost too close if you're a light sleeper. Our unexpected upgrade from a King Room to a junior suite put us at the end of a hallway - and closer to the freeway noise. Otherwise, the front desk and cleaning staff were great, the AC worked, the... More 

Was this review helpful? Yes
Hotel M, General Manager at Holiday Inn Select Diamond Bar, responded to this review

Your kind words are appreciated by our entire team! Thank you kindly for taking the time to let us know about your recent stay. We hope that you will continue to stay with us in the future.Please feel free to contact us so we can better accommodate you. We hope to see you son! More 

florida
Level Contributor
121 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
3 of 5 stars Reviewed May 27, 2015

The hotel is pretty much what you'd expect from a typical Holiday Inn in terms of room and ammenities. You won't be sharing pitchers of your room around the water cooler when you get back home. The front desk staff is very helpful with great service. So much for what they can control...what the CAN'T control is the nonstop traffic... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Select Diamond Bar, responded to this review

Dear pompui, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We are truly sorry your stay was negatively impacted by the noise challenges you experienced. Though we would prefer you had a... More 

Colorado
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 21, 2015

Parking lot is spacious, well lit, and mostly out in front of the hotel. Better than others whose parking lots wrap around the side and are dim / hidden from view. The lobby is open and clean. The first floor has a restaurant which is the breakfast bar in the AM, and a nice bar / restaurant at night. The... More 

Was this review helpful? Yes
Hotel M, Manager at Holiday Inn Select Diamond Bar, responded to this review

Your kind words are appreciated by our entire team! Thank you kindly for taking the time to let us know about your recent stay. We hope that you will continue to stay with us in the future. Come see us again soon! Sincerely, Holiday In Diamond Bar More 

Concord, California
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 16, 2015

This hotel is up to Holiday Inn Express standards in every way but the noise. We had a freeway side room that was so loud we thought the windows had been left open. The staff was young and inexperienced and had trouble finding a suitable room after a long drive.

Was this review helpful? Yes
Hotel M, Manager at Holiday Inn Select Diamond Bar, responded to this review

Thank you kindly for taking the time to share about your recent experience at our hotel. Your feedback is greatly appreciated and will help us to improve our service. In regards to your recent stay, please accept our most sincere apology for your stay being anything less than remarkable. We are truly sorry for any miscommunication on behalf of our... More 

Albuquerque, New Mexico
Level Contributor
365 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 440 helpful votes
4 of 5 stars Reviewed March 25, 2015

Nice Holiday Inn, decent location. We were here for the Nascar races and the location was easy to get to and very reasonably priced.Great breakfast buffet, eggs, sausage, potatoes, fruit, breads, bacon.....you get the picture. Rooms were clean and comfy. Service was great. Nice lounge with great food, and a dining area outside. TIP- I recommend the xtra xtra cheesy... More 

Was this review helpful? Yes
Hotel M, Front Office Manager at Holiday Inn Select Diamond Bar, responded to this review

Dear Bruce P, Thank you for your review. We truly appreciate you taking the time to do a review for our property. I am excited to hear about your trip here while attending the Nascar races. It's always good to hear about our guest experiences and interactions with our staff here in diamond bar. Please come and enjoy breakfast again... More 

Diamond Bar, California
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 3, 2015 via mobile

1 day over night business trip after traveling from Inland Empire. This hotel is situated in a great location in Diamond Bar. It sits on a hill over looking the busy freeway yet still quiet. Beds were soft and comfortable and the room overall was well maintained. Beautiful grounds of flowers upon entering. Will recommend to others.

Was this review helpful? Yes
Hotel M, Front Office Manager at Holiday Inn Select Diamond Bar, responded to this review

Dear SYN D, Thank You for choosing to stay at our property for your business trip! We're glad you were able to enjoy our comfortable beds. Maybe next time you can stop by and visit our restaurant located here! We will be waiting on your return. More 

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