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All 3 Diamond Bar hotels

Holiday Inn Select Diamond Bar

3.0 of 5 Hotel   |   21725 E. Gateway Center Drive, Diamond Bar, CA 91765
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60%
Ranked #3 of 3 hotels in Diamond Bar
A recent review
4 of 5 stars Reviewed June 17, 2014
Labbymom Los Angeles, California
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58 people have reviewed this hotel

Traveler rating
    12
    21
    10
    11
    4
See reviews for
11
10
5
21
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
San Jose, California
1 review
2 of 5 stars Reviewed 5 days ago NEW

We stayed at this location during the July 4th weekend. The room they gave me was clean but very old/dated (definitely needs to be remodeled) and is facing the freeway so it gets lots of freeway noise. My 18 months old is a light sleeper, so I requested to be switched to a quieter room. However, the front desk told... More

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Los Angeles, California
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 17, 2014

We spent one night at this hotel mainly due to it's location. It is located conveniently to the Pomona Fairplex and offered a good nightly rate. The lobby was very nice and the room was a good size, clean and comfortable. The breakfast buffet was included with the price of our room and was a nice buffet, offering scrambled eggs,... More

Was this review helpful? Yes 1
California
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 28, 2014

As a team chaperone, Holiday Inn is very typical of the hotels that we stay at. Certainly, Holiday Inn is definitely an upgrade from last year's Best Western. My room was clean and had an in-room refrigerator, the internet worked, the gym is open 24 hours and had a water cooler with A/C, the breakfast offers something for everyone albeit... More

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Sacramento, California
Senior Contributor
35 reviews 35 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 21, 2014

After a long drive from Northern CA to Southern CA my family enjoyed a one night stay at this hotel. The room was bright and clean, the bed was comfortable, little noise from the highway. Customer service was great. This would be a hotel I would consider staying at again. There is no dining within walking distance and driving to... More

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Bloomington IL
Top Contributor
98 reviews 98 reviews
90 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed April 15, 2014

This hotel gives an excellent first impression. The exterior looks like the newly reinvented Holiday Inn hotels and the lobby would also lead one to believe that you are going to experience the new Holiday Inn. But once you get into the rooms, it feels like Holiday Inn circa 1995. The furniture is scratched, bumped and tired. The bathroom is... More

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IHGCare, Guest Relations Manager at Holiday Inn Select Diamond Bar, responded to this review

Dear nrstycz, Thank you for taking the time to express your thoughts and concerns. We are glad you liked the friendliness of our staff. We would like to apologize for the issues you had with your room accommodations and any shortfalls you have experienced that did not live up to your expectations. We work very hard to ensure our facilities... More

Roanoke, Virginia
Contributor
18 reviews 18 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 6, 2014

Every single employee I came in contact with from front desk to housekeeping to the restaurant was courteous and professional. Smiles abounded and I was routinely asked if I was happy with everything. The building is old and needs updating - especially the bathrooms. My tub apparently had a leak around the drain that was only apparent after taking a... More

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Art B, Manager at Holiday Inn Select Diamond Bar, responded to this review

Dear Amy C, Thanks for your feedback. Were glad to announce that we will be remodeling our hotel soon. Thanks, Art B. General Manager More

Los Angeles, California
Contributor
16 reviews 16 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 31, 2014

The location, amenities, and general facilities were great, but the customer service was rather dry and did not leave me feeling like a valued frequent traveler. I did not get my usual upgrade, and my request for a late check-out needed to be negotiated in order to get a half-night rate for the late check-out.

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Art B, Manager at Holiday Inn Select Diamond Bar, responded to this review

Dear Darin S, Thanks for your feedback. Art B. General Manager More

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed March 29, 2014

This hotel was great. Nothing to complain about. Everything was comfortable and the room was clean. It was not noisy at all due to being next to a freeway surprisingly. The restaurant on the main floor was amazing! Food was expensive but they give you a large portion. Delicious pastas.

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Art B, Manager at Holiday Inn Select Diamond Bar, responded to this review

Dear Ruth S, Thanks for your feedback. Please call me directly next time and I will block a room away from the freeway noise. Thanks, Art B. General Manager More

Las Vegas, Nevada
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 23, 2014

The good news and the bad news is it is freeway-close. If you think the noise will bother you, ask for a room on the parking lot side vs the freeway side. The rooms were kept reasonably clean and there was always a new bottle of water on top of the fridge. The beds are very firm so if you... More

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Art B, Manager at Holiday Inn Select Diamond Bar, responded to this review

Dear Ruth S, Thanks for your feedback. Please call me directly next time and I will make sure to reserve a room on the quiet side of the hotel. Thanks, Art Bedroussian General Manager More

sunny California
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 9, 2014

When we arrived, the overall atmosphere of the entire hotel was very un-hospitable. The front desk personnel were acting as if they were doing us a favor and were very lukewarm in attitude. The smell in the lobby was so strong of air freshener that it made me sick due to allergies to specific scents. The rooms are extremely small,... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Holiday Inn Select Diamond Bar, responded to this review

Dear traveln4, First of all, thank you very much for your recent stay at our hotel. We are sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your... More

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Additional Information about Holiday Inn Select Diamond Bar

Address: 21725 E. Gateway Center Drive, Diamond Bar, CA 91765
Phone Number:
Location: United States > California > Diamond Bar
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Select Diamond Bar 3*
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Also Known As:
Holiday Inn Select Diamond Bar Hotel Diamond Bar
Holiday Inn Diamond Bar
Diamond Bar Holiday Inn

30 photos of this hotel

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Room/suite (13)
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Pool/beach area (1)
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Hotel & grounds (8)
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Other (4)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Take a Virtual Tour of the hotel. This ultra-stylish hotel overlooking the San Gabriel Valley Mountains is bursting with sophistication in our new modern design guaranteed to dazzle you the moment you walk in. The Holiday Inn features 176 well equipped new contemporary style rooms complete with new bedding made for comfort and all new bathroom amenities along with a breathtaking panoramic view of the valley and the rolling hills. Whether you are here for business or leisure, your senses are sure to be more than satisfied. Complimentary, high-speed Internet access is available from all rooms and public areas. Enjoy our casual, full service restaurant & lounge featuring an adjacent patio for outdoor dining or relax with room service. Property features 5000 square feet of versatile meeting and event space accommodating up to 200 people. This Diamond Bar gem creates the perfect setting for successful business meetings, memorable social gatherings and exquisite wedding receptions. Attractions include Los Angeles Fairgrounds, Pomona Fairplex, NHRA Speedway, California Speedway, CalPoly University, Disneyland, Knott's Berry Farm, Big League Dreams, and other Los Angeles area attractions. Restaurants, shopping and golf nearby. ... more   less 
Number of rooms
176

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