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All 3 Diamond Bar hotels

Holiday Inn Select Diamond Bar

3.0 of 5 Hotel   |   21725 E. Gateway Center Drive, Diamond Bar, CA 91765
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Ranked #3 of 3 hotels in Diamond Bar
A recent review
3 of 5 stars reviewed 4 days ago
nrstycz Bloomington IL
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54 people have reviewed this hotel

Traveler rating
    11
    19
    10
    10
    4
See reviews for
9
9
5
20
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bloomington IL
Top Contributor
88 reviews 88 reviews
80 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This hotel gives an excellent first impression. The exterior looks like the newly reinvented Holiday Inn hotels and the lobby would also lead one to believe that you are going to experience the new Holiday Inn. But once you get into the rooms, it feels like Holiday Inn circa 1995. The furniture is scratched, bumped and tired. The bathroom is... More

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Roanoke, Virginia
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Every single employee I came in contact with from front desk to housekeeping to the restaurant was courteous and professional. Smiles abounded and I was routinely asked if I was happy with everything. The building is old and needs updating - especially the bathrooms. My tub apparently had a leak around the drain that was only apparent after taking a... More

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Art B, Manager at Holiday Inn Select Diamond Bar, responded to this review

Dear Amy C, Thanks for your feedback. Were glad to announce that we will be remodeling our hotel soon. Thanks, Art B. General Manager More

Los Angeles, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

The location, amenities, and general facilities were great, but the customer service was rather dry and did not leave me feeling like a valued frequent traveler. I did not get my usual upgrade, and my request for a late check-out needed to be negotiated in order to get a half-night rate for the late check-out.

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Art B, Manager at Holiday Inn Select Diamond Bar, responded to this review

Dear Darin S, Thanks for your feedback. Art B. General Manager More

Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 weeks ago

This hotel was great. Nothing to complain about. Everything was comfortable and the room was clean. It was not noisy at all due to being next to a freeway surprisingly. The restaurant on the main floor was amazing! Food was expensive but they give you a large portion. Delicious pastas.

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Art B, Manager at Holiday Inn Select Diamond Bar, responded to this review

Dear Ruth S, Thanks for your feedback. Please call me directly next time and I will block a room away from the freeway noise. Thanks, Art B. General Manager More

Las Vegas, Nevada
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The good news and the bad news is it is freeway-close. If you think the noise will bother you, ask for a room on the parking lot side vs the freeway side. The rooms were kept reasonably clean and there was always a new bottle of water on top of the fridge. The beds are very firm so if you... More

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Art B, Manager at Holiday Inn Select Diamond Bar, responded to this review

Dear Ruth S, Thanks for your feedback. Please call me directly next time and I will make sure to reserve a room on the quiet side of the hotel. Thanks, Art Bedroussian General Manager More

sunny California
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 9, 2014

When we arrived, the overall atmosphere of the entire hotel was very un-hospitable. The front desk personnel were acting as if they were doing us a favor and were very lukewarm in attitude. The smell in the lobby was so strong of air freshener that it made me sick due to allergies to specific scents. The rooms are extremely small,... More

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IHGCare, Guest Relations Manager at Holiday Inn Select Diamond Bar, responded to this review

Dear traveln4, First of all, thank you very much for your recent stay at our hotel. We are sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your... More

bills@ohiocpa.net
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed February 23, 2014

We stayed at this hotel for two nights while on a tour to attend the Rose Parade in Pasadena on New Year's Day, 2014. Our stay was decent except for the loud, unrelenting traffic noise outside. Our room was next to a very busy freeway and because the hotel was sold out, we were unable to change rooms. We got... More

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IHGCare, Guest Relations Manager at Holiday Inn Select Diamond Bar, responded to this review

Dear bills47, Thank you for taking the time to express your thoughts and concerns. We are so glad you liked the breakfast selections we offer. We would like to apologize for the experience you had with your room accommodations and the outside noise affected your stay negatively. We take our guest comments very seriously and always strive to provide comfortable... More

Detroit, Michigan
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 1, 2014

This hotel was decent. Its located right off the freeway. If the sound of a freeway bothers you, request a room on the opposite side. The breakfast they offer is great! The staff was friendly. The hotel was clean. The room was okay; the beds were not the greatest. There was a pool and jacuzzi, however I did not use... More

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IHGCare, Guest Relations Manager at Holiday Inn Select Diamond Bar, responded to this review

Dear Megnolia07, Thank you for taking the time to express your thoughts and concerns. We are so pleased you liked the breakfast selections we offer and the friendliness of our staff. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible. Thank you for staying and we all hope... More

Medina, Ohio
Top Contributor
76 reviews 76 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 21, 2013

Do ask for a room opposite the freeway! Staff pleasant and helpful. Breakfast excellent with lots of options and fresh melon. Pool area on the freeway so noisy. Room clean enough, bed comfortable and linens and pillows nice. Not much around but a big mall about 10 minutes away.

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Sacramento, California
Contributor
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 26, 2013 via mobile

Great location for what we needed-wedding and visiting friends and family in the area. Clean, great rate and smiling staff. We didn't have a breakfast package but did pay for the buffet one day. Fresh food and they were very kind to bring me something from the kitchen that wasn't out. Awesome water pressure in the shower and lots of... More

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Art B, General Manager at Holiday Inn Select Diamond Bar, responded to this review

Thanks for your feedback. We're really excited to you enjoyed your stay. We hope to see you soon! More

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Additional Information about Holiday Inn Select Diamond Bar

Also Known As:
Holiday Inn Select Diamond Bar Hotel
Holiday Inn Select Diamond Bar Hotel Diamond Bar
Holiday Inn Diamond Bar
Diamond Bar Holiday Inn
Address: 21725 E. Gateway Center Drive, Diamond Bar, CA 91765
Phone Number:
Location: United States > California > Diamond Bar
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in Diamond Bar
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Select Diamond Bar 3*
Official Description (provided by the hotel):
Take a Virtual Tour of the hotel. This ultra-stylish hotel overlooking the San Gabriel Valley Mountains is bursting with sophistication in our new modern design guaranteed to dazzle you the moment you walk in. The Holiday Inn features 176 well equipped new contemporary style rooms complete with new bedding made for comfort and all new bathroom amenities along with a breathtaking panoramic view of the valley and the rolling hills. Whether you are here for business or leisure, your senses are sure to be more than satisfied. Complimentary, high-speed Internet access is available from all rooms and public areas. Enjoy our casual, full service restaurant & lounge featuring an adjacent patio for outdoor dining or relax with room service. Property features 5000 square feet of versatile meeting and event space accommodating up to 200 people. This Diamond Bar gem creates the perfect setting for successful business meetings, memorable social gatherings and exquisite wedding receptions. Attractions include Los Angeles Fairgrounds, Pomona Fairplex, NHRA Speedway, California Speedway, CalPoly University, Disneyland, Knott's Berry Farm, Big League Dreams, and other Los Angeles area attractions. Restaurants, shopping and golf nearby. ... more   less 
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