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Sanctuary Resort & Spa

11000 Palm Drive, Desert Hot Springs, CA 92240
Sanctuary Resort & Spa
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46 reviews from our community

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Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    1.5 of 5 stars
Date | Rating
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Tijuana, Mexico
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 5, 2011

I would STRONGLY advise people to stay away from this "resort". My family all thought this place was repulsive and disgusting. In fact, one of my family members, the only one desperate enough to shower there, actually put plastic bags on her feet to prevent contacting a disease. The shower had not been cleaned after the previous tenant. I"m not... More 

Was this review helpful? Yes 5
1 review
4 of 5 stars Reviewed April 15, 2010

My husband and I had to make a quick and as inexpensive trip to Desert Hot Springs as possible and were so thankful for the Sanctuary. The Staff from front desk, cleaning staff, to maintenance (which we did not need) but met upon arriving, bent over backwards for us. We got to look at several rooms, and they were more... More 

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Los Angeles
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 16, 2010

We stayed for 3 nights without ever getting room cleaning service. I kind of suspected it and deliberately told the receptionist after our 2nd night to please have our room cleaned. Sure enough, we got home in the evening and found the room exactly how we left it in the morning. We stayed during a busy weekend - Presidents Day... More 

Was this review helpful? Yes 1
Murrieta, CA
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 15, 2010

Avoid this dive if at all possible. We had no: maid service, drinking water glasses, amenities of any kind (shampoo, conditioner, etc), extra pillows or blankets, water pressue in the shower, or coffee maker. The slider to the balcony wouldn't latch. We dared not go out there anyway because the railing was so loose we risked a plunge to the... More 

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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 22, 2009

We were surprised on how dumpy this place really is! We feel bad for whoever works here! I waited in the car while my friend checked in & there was this old lady lurking Around the parking lot. Her boobs were at her knees. We get to our room and find a dead lizard that must have been there a... More 

Was this review helpful? Yes 3
1 review
4 of 5 stars Reviewed May 1, 2009

This place rocked.. We stayed there during our trip to stagecoach,, and plan on staying again next year... Best weekend ever.... Imagine the Matterhorn in the desert..... Ice sculptures and caverns to explore.... Nesting pigeons up on the penthouse floor... Pink paint rocked my world....Although it wasnt open the Tavern would have made our stay even better.... With its bedrock... More 

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los angeles
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
105 helpful votes 105 helpful votes
2 of 5 stars Reviewed October 16, 2007

My friend and I decided to use the one night package she bought at a travel show last year. The package included a one night stay at the 'resort', a hydrotherapy bath and a 30 minute swedish massage. Although the staff were very friendly, the property is a run down tiki themed motel. The outdoor halls had random couches outside... More 

Was this review helpful? Yes 7
Columbia, Maryland
18 reviews 18 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed August 29, 2007

The pictures on the hotel's website and on hotels.com are very misleading. Don't be fooled. We were't expecting 5 star, but it was awful. When we arrived the front desk gave us access cards to someone else's room and we walked in on a family. Some security huh? When we finally got out room, the access card would only work... More 

Was this review helpful? Yes 4
Phoenix AZ
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed April 23, 2007

Total misrepresentation! From their website you would think this is a newly remodeled resort and spa where one could relax. What is offered is a rundown, low budget motel with lots of problems. I found no relaxation here. This place needs a major remodel. It's a dump. Check in was inefficient. I could tell right from the start the customer... More 

Was this review helpful? Yes 2
donster61, General Manager at Sanctuary Resort & Spa, responded to this review

The La Toscana has been purchased by new owners and is now called the Hotel Shilla - the new owners have spent considerable funds on the property including fixing the walkways, new air conditioners, painting the rooms and removing the old balcony carpets and replacing them... - our bar is now open as well and the Spa has been redone... More 

Milwaukee, Wisconsin
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed March 31, 2007

We like to support underdogs, and we gave this hotel lots of latitude. The staff is very friendly and tries hard and we wish them great success. However...the rooms are a strange mixture of nice, rather elegant furniture and items in need of cleaning or repair. Bedspreads are stained; paint is peeling; refrigerators don't work. Whenever we brought a problem... More 

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