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The Ritz-Carlton, Laguna Niguel

5.0 of 5 One Ritz-Carlton Drive, Dana Point, CA 92629-4205
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The Ritz-Carlton, Laguna Niguel
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The Ritz-Carlton, Laguna Niguel
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1,093 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Ritz-Carlton, Laguna Niguel
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Orange County, CA
Contributor
18 reviews 18 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 13, 2011

My husband and I have made it a tradition to stay at The Ritz Carlton Laguna Niguel every anniversary. I’ve waited to write this review after having stayed here several times to provide a more accurate account. I will start with the pros. Pros: Location: The hotel sits right on Salt Creek beach and offers free transfers down the small... More

Was this review helpful? Yes 3
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you so much for all of that wonderful feedback. We listen to every piece of feedback our guests provide us. Our highest mission is to provide the exact service and facilities that our guests want, deserve, and expect. We were so fortunate to have an amazing summer of high occupancy. After several years of uncertainty it was wonderful to... More

Puebla, Mexico
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 13, 2011

I was a little bit eskeptical at the beginning, but the very moment I entered the lobby, my perception changed inmediately. i loved staying at the Ritz Laguna Niguel. I didn´t want to leave, next time I will aim at the Club level. The customer experience there is really something. People is so friendly and they take care!! Facilities are... More

Was this review helpful? Yes
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We can not wait to welcome you back for another WOW experience! We create WOW experiences for our guests every day! Thank you for your review. More

Plover, WI
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed September 12, 2011

Director of Guest Services, Clarita Parra and Club Level Supervisor, Penni Garcia (along with Penni’s crew on the Club Level) have once again, made us feel so special and so welcomed during our visit last month. Clarita personally greeted us when we checked in and escorted us to the Club Level - where we were again greeted so warmly by... More

Was this review helpful? Yes
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We are honored to receive such a glowing review, thank you! We agree with you...Clarita and Penni are tremendous assets to our our leadership team. Guests just like you continue to return to our resort just to see their friendly, warm faces. We are very proud of them and also our entire Club team. They are the real reason why... More

New York City, New York
2 reviews
4 of 5 stars Reviewed September 8, 2011

Just back from a 4 day beach break. We broke up our trip with a night in San Diego so had first an ocean front and then a garden view room. It is definitely worth spending the extra for a full ocean view as that is the main draw of this hotel. There is a whole set up on the... More

Was this review helpful? Yes
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for sharing your wonderful expereince. We couldn't agree more that each of Ritz-Carlton properties have their own, special feeling that reflects the uniqueness of each area of the world that they are placed in. That is what makes each of our hotels and resorts so special. We look forward to your next visit. More

New York City, New York
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed September 5, 2011

Stayed with my family for a long weekend. The property is spectacular. The views are unreal, as are the flowers and the landcaping. For the most part, the service can't be beat -- everywhere, from the restuarants, to the valet (the best valet I've ever experienced -- fast, friendly) to the bell service. All really top notch. There are, however... More

Was this review helpful? Yes 1
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for your detailed comments. We have taken your feedback to heart and have shared it with our team. Our rooms will soon be undergoing many enhancements over the next year that we are very excited about. We know you will love the changes. In response to your feedback regarding dogs, we host a very successful event once a... More

La Crosse, Wisconsin
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 1, 2011

I would recommend you book early to get one of the lovely rooms that over look the Pacific Ocean, however if you don’t you can enjoy the awe-inspiring sunsets from any of the many balconies, Adirondack chairs or benches that adore the property. We dined at Raya, the food was brilliant; prepared and presented with perfection. Wine from the dining... More

Was this review helpful? Yes
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We agree! The view is superb! Thank you for sharing your experience. We look forward to welcoming you back very soon. More

Vancouver, Canada
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 1, 2011

The hotel is about a 10-15 minute drive from Laguna Beach, perched over the ocean.Twelve members of our family stayed at the Ritz to attend a wedding in nearby Laguna Beach. Some of us on the Club floor suites and others in standard rooms. Overall impressions: Location is excllent, service is impeccable with staff always willing to go the extra... More

Was this review helpful? Yes
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for choosing our resort as your destination to attend the wedding. We remember you and your family and are delighted you enjoyed yourselves. We do have a soft renovation of in-room amenities that will be taking place this fall and winter. We are very excited for that and look forward to sharing our new room enhancements with you... More

new york
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 1, 2011

It is so sad that the one thing that makes this hotel less than perfect is quite an important thing to most people. First off, let me say that this wonderful hotel is definitely worth the price. The ocean view room is spectacular with full ocean views and plenty of space in the bedroom and bathroom. We stayed on the... More

Was this review helpful? Yes 3
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for your feedback and we can certainly empathize with your frustration. Although we are a non-smoking facility, we can not forbid guests to smoke outside of the hotel. We are so sorry that this put a damper on your wonderful stay with us. Please let us know the next time you visit and we will do our very... More

Milton Keynes
Contributor
17 reviews 17 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 29, 2011

At Ritz you expect great service and we certainly got this. Disappointed that the restaurant is more of a corridor and this needs to be looked at. Expensive but its the Ritz. Great cocktail bat overlooking the Pacific but needs to be bigger...

Was this review helpful? Yes 1
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for your ideas. We greatly appreciate the feedback. We agree....we need more ocean front outdoor guest facilities. We are continuously brain storming ways to accomodate the large number of guests we serve every day. Our resort just celebrated its 27th year already! We have added numerous options for our guests and have more in the long range planning.... More

New York City, New York
Contributor
17 reviews 17 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 28, 2011

The Ocean views are amazing and the service is lovely and courteous. The hotel is not as well kept as it should be. There were stains on lobby furniture and on bathrobes. The water pressure in the shower was awful. The air conditioning was very loud. The pool area had a bad smell and the food quality was only okay.... More

Was this review helpful? Yes 2
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for your detailed feedback. We will ensure all of these issues have our urgent attention immediately. Thank you! We look forward to welcoming you back again soon. More

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Additional Information about The Ritz-Carlton, Laguna Niguel

Address: One Ritz-Carlton Drive, Dana Point, CA 92629-4205
Phone Number:
Location: United States > California > Orange County > Dana Point
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Laguna Niguel 5*
Number of rooms: 393
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Also Known As:
The Ritz-Carlton Laguna Niguel Hotel Dana Point
Ritz Dana Point
Ritz-Carlton Dana Point
Ritz Carlton Laguna Niguel

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