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The Ritz-Carlton, Laguna Niguel

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One Ritz-Carlton Drive, Dana Point, CA 92629-4205
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The Ritz-Carlton, Laguna Niguel
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The Ritz-Carlton, Laguna Niguel
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1,182 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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CA
Top Contributor
129 reviews 129 reviews
36 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent 3 wonderful nights at the Ritz Carlton Laguna Niguel, with our teen/tween boys. The hotel is in an outstanding location, sitting on top of a beach that looks like Hawaii. We stayed on the Club Level which was the highlight- we had our car parked and didn't leave the resort for 3 days! This was a very relaxing... More 

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ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We enjoyed creating meaningful memories for you and we hope to do so again and again. Thank you for choosing The Ritz-Carlton, Laguna Niguel. Welcome home! More 

Blacksburg, Virginia
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is very luxurious and the staff is very friendly for the most part. We did have trouble with one staff member in 180blu but I think the poor girl was just having a bad day. There are two pools and two hot tubs, one on each side of the hotel. One is larger than the other and the... More 

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ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for choosing The Ritz-Carlton, Laguna Niguel. We are delighted you were able to take in our fantasic surroundings. We hope you enjoyed our magnificent location and our personalized service. We look forward to welcoming you back! More 

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Not sure how the hotels are in California but this one had no faults.Friendly staff,great clean rooms and one of the best views I've seen. I would recommend this hotel, Oh, and the food was fantastic.

Was this review helpful? Yes 1
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We enjoyed having you and we hope your first trip to the West Coast was a memorable one. Please come visit us again soon! More 

Waite Park, Minnesota, United States
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stopped by for a drink after walking the beach and were welcomed to enjoy the view form the deck overlooking the Pacific and Catalina Island. The hospitality was great and the view terrific. Whether your a guest or not, I recommend a stop.

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ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Please stop in any time! We have the most gorgeous location for either a quick visit or an overnight stay. We look forward to your next visit and providing you with another unique and memorable experience. More 

Contributor
11 reviews 11 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Amazing location with stunning ocean views. Easy walk to the beach or take advantage of free hotel shuttle. Legendary Ritz Carleton service at all times. The staff pride themselves in answering your every question themselves and not passing you on to others. We found that to be true on every occasion. Our room however was not ideal. It had no... More 

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ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for staying with us and providing your feedback. We are delighted you enjoyed your overall experience and hope you had the opportunity to take in some of Mother Nature's many offerings. You are correct, we have many room types and are always happy to answer any questions you may have about them. Our ladies and gentlemen look forward... More 

Boston, USA
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I really wanted to like this hotel. The location and view is spectacular, the Club level service is excellent, service is very good with decent, warm people. But the walls are paper thin and if you are adjacent to the Club lounge as we were, every guest in the lounge is with you in the room. Asked to switch and... More 

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ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We greatly appreciate your feedback and apologize for the noise of other guests. We are delighted you enjoyed your overall experience, yet are disappointed you endured noise disturbances. Please let us know prior to your next visit and we will ensure you recieve a lovely room in a quieter location. You are welcome to contact the Executive Office at (949)... More 

Taipei, Taiwan
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Love this place! I come here time to time to have a after moon tea or go for a walk with my gf on the beach since I live near by. People here are always nice and the view always relax me up. There is a self parking right in front of the hotel, self paid type just look for... More 

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ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We enjoyed seeing your photos! Thank you for your loyalty. Please let us know if there is anything we can ever assist you with. We look forward to welcoming you back soon. More 

virginia
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First, I need to say that this trip was a business trip, so it was free for us. As a result, it is difficult to complain, but easy to be objective. The good: The property is beautifully sited high above the beach. Our bed was comfortable, the property was spotlessly clean, and the food was fairly good. The public spaces... More 

Was this review helpful? Yes 1
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for your feedback. We greatly appreciate it. We hope you have a chance to return to the resort for business or pleasure. Our beach butlers are awaiting your arrival! More 

New York
1 review
2 of 5 stars Reviewed 2 weeks ago

Beautiful location and well maintained hotel. However I found their reservations and cancellation policy deceptive. There staff at multiple levels were unaware of their own policies and after stating to me at check in that I would be only be charged for the nights I stayed at the hotel as long as I was there for at least two nights,... More 

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ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

On behalf of all our ladies and gentlemen, thank you for your valuable feedback. We will definitely review this process with our team right away. If we can assist you or answer any questions, please contact the Executive Office directly at (949) 240-2000. We look forward to welcoming you back. More 

California
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I live nearby to this hotel and try to frequent it as much as possible. However last evening at about 7:30 p.m. there was a loud concert going on in the parking lot at this hotel that was deafening to me as a nearby resident. I called the hotel to see if there was a concert going on as I... More 

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ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you very much for your feedback. We greatly appreciate it. On behalf of the City of Dana Point, we apologize for any inconvenience the group's entertainment may have caused you. We will continue to work through these types of issues with the City moving forward. We hope to welcome you back to the resort very soon. More 

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