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The Ritz-Carlton, Laguna Niguel

5.0 of 5 One Ritz-Carlton Drive, Dana Point, CA 92629-4205
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#1 of 9 Hotels in Dana Point
1,041 Reviews 4.5 of 5 stars
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The Ritz-Carlton, Laguna Niguel
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The Ritz-Carlton, Laguna Niguel
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1,041 reviews from our community

Traveler rating
    669
    183
    107
    55
    27
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238
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (279)
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English first
New York City, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Ritz Laguna is amazing. You walk into all senses of luxury - beautiful white lobby, delicious candle scents ( which we purchased ) pretty smiles and friendly faces. The Hotel itself is stunning. Views are amazing, restaurant is excellent, staff is super nice and the location is perfect. Located up on a cliff, with a private section of the... More

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Washington, DC
Contributor
12 reviews 12 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed over Labor Day weekend with husband and our two young sons. Overall, I wasn't impressed. The property is older, but you really can't tell that from the common areas. Those areas look fine for the most part. The lobby is nothing spectacular -- it's a bit underwhelming actually. Views of the ocean are fabulous. Once in the guestroom hallways,... More

Was this review helpful? Yes 1
New York City, New York
Top Contributor
65 reviews 65 reviews
32 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I've stayed at this hotel several times over the past 15 years. It has wonderful staff, great conference coordination and an amazing location. The various dining options have always been good, the fitness has an awesome view overlooking the surfers, the pools are relaxing. The rooms with a fire pit offer a nice way to relax outside. I had a... More

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ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for your loyalty. We value you as well. We appreciate your feedback regarding the taxi and will ensure we follow up internally. We look foward to welcoming you back soon. We have many enhancements scheduled in the near future and can't wait for you to experience them. More

Pottstown, Pennsylvania, United States
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Breathtaking view of Pacific from room, easy access to walking path along coast, staff willing to do anything to help you. Was so sorry that I was only there for two nights and had to spend most of the days in business meetings. Oh, and the food for the meetings was terrific!

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ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We hope to welcome you back for a much less busy trip next time. It would be our pleasure! More

Mohave Valley, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Recently stayed at this luxury Hotel paying a premium price for a ocean front view. Obvious the Hotel is old, but well kept, narrow hallways, dated rooms, at same time I did enjoy the nostalgic look. Well kept manicured grounds, the staff is amazing, they are alert to every customer and their needs. I observed several staff members wearing bandage... More

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ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We enjoyed having you as our guest and hope that you returned home with a very memorable experience. We look forward to serving you again soon. Thank you for your feedback. We greatly appreciate it! More

arlington, va
Senior Contributor
34 reviews 34 reviews
23 hotel reviews
86 helpful votes 86 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

So I think we got the worst room in the hotel. This was confirmed by speaking with an employee who asked about our stay. I told him that I thought we were probably in the crummiest room in the hotel. He asked me which room, I told him the number and he uttered some sounds that confirmed my feeling. It's... More

Was this review helpful? Yes 2
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for staying with us and providing your valuable feedback. We would enjoy speaking to you further by phone at (949) 240-2000. Seeking more details from our guests allows us the chance to customize your profile so our ladies and gentlemen know exactly what you like when you visit us. Thank you! More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This was my second stay in two weeks. And this stay was better than the one right before. The service is amazing. The staff doesn't know the word "no". The venue itself is old and has the old smell, but they do everything they can to make it smell fresh. The view is one of the most priceless views in... More

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ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

We enjoyed having you stay with us twice recently, thank you! We hope to be of service to you many more times in the future. More

Los Angeles, California
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Overall I was very pleased with my room. I was a little displeased with the location of my ocean view room. I paid a premium price for the worst ocean view. We were given the room on the end. I was not very pleased about that. Also the valet brought us the wrong car, 3 times on Saturday evening as... More

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ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for your feedback. We are delighted you enjoyed your overall experience with us, and we are disappointed to hear about the service inconsistencies. We hope you let us know at the time so we could correct the issues. If you did not have time to do that, we would welcome the chance to speak with you anytime. We... More

Columbus, Ohio
1 review
4 of 5 stars Reviewed 6 days ago NEW

The Ritz Carleton Laguna Niguel is a wonderful resort with many things to recommend: the breathtaking views and excellent restaurants. This may be viewed as an overly critical observation, but we came away with one glaring criticism of the hotel. The housekeeping staff did not replenish our soaps and shampoos and we were forced to track down a housekeeping cart... More

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ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for choosing The Ritz-Carlton, Laguna Niguel for your luxury experience. We enjoyed creating memories for you and apologize for any housekeeping inconsistencies you encountered. We look forward to providing you with excellent service the next time you have the chance to visit us. More

Santa Monica, California
Top Contributor
52 reviews 52 reviews
41 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Laguna has 3 competing properties that all offer a different feel. The Ritz and the Montage are beachfront while the St. Regis is slightly inland on the other side of PCH, but in my mind its level of class, amenities and service take the cake. We stayed in a room facing the beach with a small firepit patio. There are... More

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ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for choosing The Ritz-Carlton, Laguna Niguel. We hope you returned home with unique and personal memories. We enjoyed creating them for you! More

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Additional Information about The Ritz-Carlton, Laguna Niguel

Address: One Ritz-Carlton Drive, Dana Point, CA 92629-4205
Phone Number:
Location: United States > California > Orange County > Dana Point
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Laguna Niguel 5*
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Also Known As:
The Ritz-Carlton Laguna Niguel Hotel Dana Point
Ritz Dana Point
Ritz-Carlton Dana Point
Ritz Carlton Laguna Niguel

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