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The Ritz-Carlton, Laguna Niguel

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One Ritz-Carlton Drive, Dana Point, CA 92629-4205
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The Ritz-Carlton, Laguna Niguel
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1,258 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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san francisco
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed yesterday NEW

Despite the fact that our gorgeous room was overlooking a construction site (unfortunate view!) the hotel makes up in amenities what it lacked in the room problem. The bathroom is awesome - a huge walk in shower - a separate tub and tons of amenities. The pool is fabulous and the restaurants are just wonderful. We ate twice in the... More 

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Chelmsford, Massachusetts
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Oh my word, the only problem was there was a mix up with our room one night which left on of us three traveling in a cot for the first night... However, just because of this minor inconvenience we were moved and treated like royalty for the remainder of the trip. The people and food was out of this world.... More 

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Denver, Colorado
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just got back from our third trip to this property and it never fails to impress us. From check-in to check-out, we had a fantastic experience. The service we experienced was always fantastic with employees that are nice and responsive to any needs. Penni, Alice and Beth were terrific to us and our children, making for a memorable family... More 

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Central Arizona, Arizona
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

On checking in, I was not notified that this Ritz Carlton was a pet friendly hotel, so I was quite surprised when I heard dog(s) barking throughout the day when I was trying to get some rest. If I had been made aware of the pet policy, and realized that I was in the section where people had pets, I... More 

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ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

It was a pleasure having you with us! We hope you enjoyed your overall experience and will return soon. More 

Chicago, Illinois
Level Contributor
96 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Possibly the best hotel I've ever stayed in. Great service, beautiful rooms with a balcony overlooking the ocean, great pool. My favorite experience was ordering room service for breakfast and eating breakfast on the balcony overlooking the ocean. I also loved that you are able to text the valet parking to pick up your car ahead of time. The hotel... More 

Was this review helpful? Yes 1
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

It was a pleasure having you with us. Thank you for choosing The Ritz-Carlton, Laguna Niguel. We are delighted you enjoyed your experience and we look forward to welcoming you back and creating many more unique and personal memories for you. More 

NYC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I had read some unfavorable reviews amongst the many good ones prior to my arrival and was somewhat concerned. However, immediately upon arrival I was incredibly impressed by the sheer beauty of the place and location. Brooke at check-in greeted us and made us feel right at home. She was professional and knowledgeable and made our arrival, after a long... More 

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ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for choosing The Ritz-Carlton, Laguna Niguel! We enjoyed creating a unique, memorable and personal experience for you. Thank you for mentioning our ladies and gentlemen. They take great pride in the service they give. We look forward to celebrating with you again soon. More 

Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The resort was fabulous in every way! Grounds were impeccable, rooms luxurious and F&B was devine! The only disappointment was leaving to go back home :( Definitely will go back and next time want to stay on the bottom floor - normally don't prefer ground level but at this hotel all the ground level rooms have a private patio with... More 

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ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

On behalf of all our ladies and gentlemen, thank you for choosing The Ritz-Carlton, Laguna Niguel. We are delighted you enjoyed your experience. It was a pleasure capturing your stay with Pacific Dream Photography. We are excited to have them as part of our team. We look forward to welcoming you back soon! More 

United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The view of the Pacific Ocean from this hotel is amazing. It sits high above the beach, right on the coast. The room we stayed in was somewhat outdated. The plumbing wasn't working properly. The outdoor fire pit was also non-functional. For a property of this caliber, one would have expected a little better. That said, the staff and property... More 

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ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

On behalf of all our ladies and gentlemen, thank you for staying with us. We appreciate your feedback regarding the firepit and we are delighted you enjoyed your overall experience. If we may be of assistance, please conact our office directly at (949) 240-2000. Thank you! More 

Windham, New Hampshire
Level Contributor
46 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I visited the Ritz recently for a work/leisure trip. The hotel is very nice. The moment you check in, there is a real time screen showing you the beach. They also have a bowl full of delicious salt water taffee. Our room was very nice, clean, and had a nice view of the pool. The views around... More 

Was this review helpful? Yes 1
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Thank you for posting your beautiful photos. It was our pleasure to provide you with a memorable experience and we look forward to welcoming you back soon! More 

Dallas, TX
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had an Executive Suite (Family of 5) overlooking the garden and pool area - loved the view; ocean views of course more expensive. If you are looking for 6-star customer service, stunning views of the ocean, atmosphere and elegance then this is your place. I cannot say enough about the service at this resort, yes the room rates and... More 

Was this review helpful? Yes 1
ritzcarltonlaguna, Executive Office at The Ritz-Carlton, Laguna Niguel, responded to this review

Your photos are beautiful! Thank you for sharing them. We are delighted you enjoyed your experience at our resort. We enjoyed having you! Our team prides ourselves on providing a warm, relaxed yet refined ambience. Of course our location is second to none as well! We look forward to welcoming you back soon. More 

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