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DoubleTree Suites by Hilton Doheny Beach - Dana Point

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34402 Pacific Coast Highway, Dana Point, CA 92629
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DoubleTree Suites by Hilton Doheny Beach - Dana Point
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880 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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The Woodlands, Texas
2 reviews
2 of 5 stars Reviewed 4 days ago NEW

The rooms are great, the staff is excellent, it is clean.... but this hotel is in the WORST location. The hotel is on a one way street and there is nothing within walking distance. In order to get anywhere you get in your car, circle around to an area where the freeway ends, and then you can go north on... More 

Was this review helpful? Yes
DohenyBeachGM, General Manager at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review

Dear David, Thank you very much for your review. I sincerely appreciate your recognition related to your room, our staff and cleanliness. I have shared your comments with the team members as I visited their areas and will continue sharing this weekend. Thank you! Your feedback related to our roof top lounge is valuable, I have shared it with our... More 

Tampa, Florida
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

Breakfast experience was terrible, food quality very poor, dirty floor you get stuck to the floor, kitchen area looked very bad and not clean. Rooms are not clean, everyday we have to request soap, they clean the room daily but no soap left in the bathroom. We have to always ask for extra towels

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DohenyBeachGM, General Manager at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review

Greetings, Thank you very much for sharing your review. Your feedback is valuable, please accept my most sincere apologies for the inconveniences you experienced during the course of your stay. I have shared your comments with the members of the management team responsible for the areas mentioned as we work together on improving our operation. I hope you visit us... More 

Travelers are raving about these Dana Point hotels

San Francisco, California, USA
Level Contributor
4 reviews
5 of 5 stars Reviewed 6 days ago NEW

$22 bucks for parking or valet unless you are a hilton elite member. Room service was good-could have been a lil less on the sauces seasoning for the poke and/or salad, quite overwhelming for my buds but still edible. Staff was fast plus friendly and helpful. Was scared seeing the previous reviews but turned out above and beyond what my... More 

Was this review helpful? Yes
DohenyBeachGM, General Manager at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review

Hello, Thank you so much for your review. I am delighted to read that our team members showed you how much we appreciate you as our guest. I will continue sharing your kind comments with the team members as I visit them over the course of the weekend. Your valuable feedback related to your meal was also shared with our... More 

San Diego, United States
1 review
2 of 5 stars Reviewed 1 week ago

I had a used bath towel and wash cloth.Went to use the wash cloth to clean my face in the shower and found it was covered in lipstick and Mascara, Gross!! The when I stepped out to dry off I unwrapped a towel with brown splatter on it OMG disgusting!!! Who knows what that was?? Be prepared to pay for... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DohenyBeachGM, General Manager at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review

Dear Rachel, Thank you very much for sharing your review. Your valuable feedback has already been shared with our Director of Housekeeping who has already looked at her records as we needed to identify the associates that cleaned and inspected your room. It is obvious that further re training is necessary and it is taking place as I type this... More 

Fullerton, California
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was rated 4 stars but I don't think it was quite that. More 3 1/2 star. It's in a great location, being across the street from Doheny Beach but the hotel itself did not live up to it's pictures on website. We did love rooftop bar with great views but the service from the cocktail waitress was lacking.... More 

Was this review helpful? Yes
DohenyBeachGM, General Manager at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review

Hello Tammy, I am delighted to read that you had a great time during your most recent visit and that our team members made you feel appreciated. We will be updating our website pictures very soon, we actually begin the last phase of our large project. In September we begin refurbishing our remaining guest rooms 20 at a time as... More 

Long Beach, United States
1 review
2 of 5 stars Reviewed 1 week ago

Was unable to check in on time as the room wasn't ready. Room is below standard, bathroom door didn't work, shower head coming out of the wall. The housekeeping is poor. Decided to eat in the lobby restaurant, food was good but all of the chairs are extremely dirty, the staff gave us towels to sit on so our clothes... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DohenyBeachGM, General Manager at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review

Dear Pamela, I am glad our team members at the front drive stood out, please know your recognition has been shared and will continue to be as the week progresses. As well, I shared with our Chef who in turn will share with the associates in the culinary department. Thank you very much for the positive reinforcement. Wanted to let... More 

Fresno, United States
1 review
4 of 5 stars Reviewed 1 week ago

You couldn't ask for a better place to call home base as the beach is literally across the street (500 steps). However, beside the great valet attendants the rest of the staff seemed as they were government employees just doing the minimal effort to make it through the day. In fact the same waiter helped us over the 4 days... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DohenyBeachGM, General Manager at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review

Dear Brad, Thank you very much for your review, your feedback is greatly appreciated. I appreciate you making time to share it. I am glad the folks at valet took great care of you, I have shared your kind recognition with them over the weekend. Thank you! Please accept my most sincere apologies for the inconvenience of not seeing that... More 

Gilbert
1 review
5 of 5 stars Reviewed 1 week ago

What could have been a very unpleasant stay turned around to a wonderful experience. I could write a very negative review but because of Tim, the manager on site I cannot proceed with the negative comments. Tim moved my family to a beautiful, clean room with an awesome view. He did the right thing and made a frequent Hilton traveler... More 

Was this review helpful? Yes
DohenyBeachGM, General Manager at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review

Dear Cheryl, Thank you so much for your review. You are right, Tim is amazing! I feel so fortunate and I know our entire team here at the hotel feels the same way about having Tim being part of it. I have shared your kind recognition with Tim, you've made our day! Thank you very much for staying with us,... More 

Dana Point, United States
1 review
1 of 5 stars Reviewed 1 week ago

During our stay, several things went wrong- some of which were under the direct control of Hilton DoubleTree and some were not. When we arrived, the WATER and AIR CONDITIONING didn't work and wasn't fixed for 24 hours. So, we endured an uncomfortable first night's stay without A/C. We moved rooms for the 2nd night, and had A/C, but only... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DohenyBeachGM, General Manager at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review

Dear Mark, Thank you very much for your review. I appreciate your understanding of the major challenge we experienced this past weekend being out of our control. I have shared your housekeeping related items with our head of Housekeeping so that we can work together on preventing re occurrence. I am truly sorry for having our bar closed by the... More 

miami, United States
1 review
4 of 5 stars Reviewed 1 week ago

The newly renovated room was lovely. The staff was friendly and helpful. The hotel is across the street from Dana Point beach making the location great. There are several patios on the top floor for guest use as well as a bar overlooking the beach.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DohenyBeachGM, General Manager at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review

Dear Leslie, I am glad you enjoyed your stay during your most recent visit to our hotel. Thank you so much for posting your review. We do a lot of wedding groups, our decks and patios are fabulous for pictures and gatherings. Thank you very much for mentioning it. I hope to welcome you back soon! Thank you for staying... More 

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