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DoubleTree Suites by Hilton Doheny Beach - Dana Point

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34402 Pacific Coast Highway, Dana Point, CA 92629
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DoubleTree Suites by Hilton Doheny Beach - Dana Point
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815 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We wanted to stay here for July 4th weekend. When we got there, the staff was erynice and helpful. They got everything we needed out of our car. We were actually almost excited for staying here. Then we got in our room and we're hit with dissapointment. The room was small and cramped. It smelled like wet iceberg lettuce. The... More 

Was this review helpful? Yes 3
DohenyBeachGM, General Manager at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review

Dear Chris, Thank you very much for your review. I am glad that our staff welcomed you and that they were friendly and of service. Thank you for your recognition, I will be sharing your comments with them as I visit their areas today and over the course of the week. Thank you. Please accept my most sincere apologies for... More 

Simi Valley, California
2 of 5 stars Reviewed 3 days ago NEW

Booked a room for June 30 - saw all the negative comments about the construction and there was a banner on the web site. On Saturday I checked again (in case I needed to cancel). Banner had been removed and there were 2 replies from the manager to comments stating all work would be finished that weekend. Well they still... More 

Was this review helpful? Yes 1
DohenyBeachGM, General Manager at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review

Dear Paul, Thank you very much for sharing your review. I am truly sorry for the inconvenience you experienced with the unavailability of the room you had reserved. I have shared your comments with our management team so that the necessary adjustments and or re training take place in an effort to prevent re occurrence. I am delighted to read... More 

Travelers are raving about these Dana Point hotels

Bonita Springs, United States
3 of 5 stars Reviewed 3 days ago NEW

We walked into a mess in the lobby because of the hotel being renovated. When I made the reservation in March they told me that all work would be complete by May 15th. They were still up in the air when we left on June 30th. The staff did there best to make us comfortable.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DohenyBeachGM, General Manager at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review

Hello Marjorie, Thank you so very much for sharing your review. I am glad to say that our renovation team has departed our hotel. We had a rough couple of months with the completion of our project. Coming in last year as part of the ownership and management company transitions, we realized the amount of work needed at the property... More 

Cochrane, Canada
3 of 5 stars Reviewed 4 days ago NEW

The front desk staff was very polite but unable to handle all of the requests coming in, checkins etc. We didn't know how to handle parking, we didn't know there was a restaurant…There was very loud banging right above our beds until late at night. We wondered if it was part of the renos or just a loud guest. As... More 

Was this review helpful? Yes
conifer, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

The hotel was still under construction even though the website it would be done before we got there. Minor inconvenience. But no excuse for a dirty hotel. Exterior doors and windows were filthy, carpet was nasty, bathrooms were marginally clean, window curtains were nasty in the room. Restaurant was dirty, walls and ceiling above the bar. Staff was friendly and... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DohenyBeachGM, General Manager at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review

Dear Curtis, Thank you very much for sharing your review. Your candid feedback is greatly appreciated, it has been shared with the appropriate members of our leadership team as we work together in cleaning our hotel up following the completion of our project. And you are right, I agree that one should not be related to the other one, I... More 

Chula Vista, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Hotel has a great view (ocean) and rooms are quite big. I was surprised about the major renovation, and the parking fee. If these two items were announced and published I would have been fine, but both came as a surprise. I am sure the new reface will make it much nicer. Great breakfast.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Dana Point, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

I made my reservations directly and at NO time did someone advise they were under construction. It was a mess. I am sure it will be fabulous when it's done but it was in terrible shape. I am extremely disappointed that there was no considerations given to customers.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
DohenyBeachGM, General Manager at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review

Dear Christina, Thank you very much for your review. I am truly sorry for the inconveniences you experienced during your most recent stay with us. I am glad to say that the construction crew has checked out of our hotel and has moved on to a different project. We are all very excited and look forward to welcome you back... More 

Saint Louis
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

The rooms need updating badly and so does the staff. Among several issues, the staff was extremely unhelpful and un-knowledgeable about as simple a request as arranging airport transportation. The way they handled guests and guest services issues was unacceptable. I have stayed in hundreds of Hilton properties around the world and have never experienced the unfortunate combination of a... More 

Was this review helpful? Yes 2
DohenyBeachGM, General Manager at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review

Dear Frank, Thank you very much for sharing your review. I am truly sorry we were not able to meet your service expectations with your request for transportation to the airport. I sincerely apologize for not understanding the request, myself included as I remember our interaction. I am at your service and so is our entire team here at the... More 

Fontana, California
Level Contributor
2 reviews
2 of 5 stars Reviewed 1 week ago

Rooms do not compare to other Hilton properties I have stayed at recently I stayed at the Mission Bay Hilton Resort and Spa and that place was amazing. The only thing I can say about the general manager is that my hat goes off to him he did a phenomenal job in accommodating us while we stayed at the Mission... More 

Was this review helpful? Yes
DohenyBeachGM, General Manager at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review

Greetings, Thank you very much for sharing your review. I have shared your valuable feedback with our Director of Housekeeping so that the proper associates are provided with the necessary re training in an effort to prevent reoccurrence moving forward. I am truly sorry for the inconvenience you experienced with cleanliness during the course of your stay. Our parking fees... More 

1 review
1 of 5 stars Reviewed 1 week ago

NIGHTMARE! Constant construction everywhere, yet room rates not discounted...Room keys did not work, the WHOLE week...Room with a view did not have a very good view...Small suite with outdated everything inside. The bathroom was a joke, unless you dont care to turn around; good luck turning on the shower without getting wet...

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DohenyBeachGM, General Manager at DoubleTree Suites by Hilton Doheny Beach - Dana Point, responded to this review

Hello, Thank you very much for sharing your review. Please accept my most sincere apologies for the inconveniences you experienced during your stay with our renovation project. We have finished this phase and are all very excited to have a brand new product for our valued guests. Thank you so very much for staying with us, we all look forward... More 

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