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Capistrano Surfside Inn

Certificate of Excellence
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34680 Pacific Coast Hwy, Dana Point, CA 92624-1301
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Capistrano Surfside Inn
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77 Reviews from our TripAdvisor Community

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Big Bear Region, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

To Whom it May Concern: I just completed a week at the Capistrano Surfside Inn which was an exchange through Trading Places. I feel that the folks at Trading Places did us a disservice by failing to inform us that the $764.00 for a week in this place would have us facing a mound of dirt in the back of... More 

Helpful?
1 Thank Bob M
CapoSurf, General Manager at Capistrano Surfside Inn, responded to this review

Hello Mr. Miller, Anytime you do a timeshare exchange, I recommend that once you have a confirmed exchange you contact that resort directly to ask them how they assign the rooms. Every resort does it a different way. The exchange paperwork states that you are not guaranteed a particular view. However, we allow our owners to call in 3 months... More 

Silverthorne, Colorado
Level Contributor
76 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay in a 1 Bedroom spacious condo. Being there Christmas week, we were with a lot of families, asking for a quiet room, we were on the 3rd floor & bank view - so we didn't have the kids running overhead or have the highway & train noise, although you'll have to go out to see the... More 

Helpful?
Thank Coloradopegret
CapoSurf, General Manager at Capistrano Surfside Inn, responded to this review

Thank you for taking the time to post a review. I'm glad to hear you enjoyed your stay with us. I'm sorry to hear you unit smelled like wet carpet, we do have to clean our carpets often because of their exposure to sand and sunblock being this close to the beach. I'm glad it dissipated quickly. It's great you... More 

Portland, Oregon
Level Contributor
81 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The rooms are timeshare rooms, cheesy plastic signs inside the room. A bit of a moldy smell so better than a motel but not much more - first impression of lobby is that your walking into a tiled motel - hard to explain but not thrilling to be here 10 AM checkout is really early don't you think ?

Helpful?
Thank TahoeBlue66
CapoSurf, General Manager at Capistrano Surfside Inn, responded to this review

TahoeBlue, Thanks for taking the time to post a review. As you indicated, our resort is not like a modern, trendy hotel in a downtown metropolitan area. It's more like your personal beach-house. We have cleaned and well maintained rooms, even if they are a little dated. We have a professional, helpful, and friendly staff. Hopefully your took advantage of... More 

Phoenix, Arizona
Level Contributor
87 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed December 28, 2015

My family of 5 stayed here for a week as a RCI timeshare exchange the week before Christmas week. Check in was Sunday so I also rented a stay for Saturday to start the vacation an extra day. At first we were assigned a separate room for Saturday and then the resort would move us on Sunday for our week... More 

Helpful?
Thank Hawaiibeachnut
CapoSurf, General Manager at Capistrano Surfside Inn, responded to this review

WOW! Thank you for taking the time to post such a detailed review! I'm so glad you and your family had such a great stay with us. First, there was AC in your unit, each unit has it's own air conditioner. And second the elevator is shut off at night for security, but you can request for the front desk... More 

Detroit, Michigan
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 22, 2015

This was a great time share condo! The 24 hour staff was friendly and helpful! Our condo was a little dated but very clean and well maintained. The fully stocked kitchen was very handy for preparing our own meals. There was even a grill on the patio if you're so inclined!

Helpful?
Thank audrey s
CapoSurf, General Manager at Capistrano Surfside Inn, responded to this review

Hello Audry, Thank you for taking the time to post a review. I think your words are spot on. We'd love to have your as our guest again! Happy Travels, Amanda Burgess, General Manager More 

Ogden, Utah
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed December 19, 2015

This was a great place to stay if you are looking for somewhere not in LA or San Diego but right in the middle between the two. My family and I had a great vacation for 8 days that included trips to San Diego and Anaheim for Disneyland. It was an amazing trip and staying at the Capistrano Surfside Inn... More 

Helpful?
Thank DrKoufax
CapoSurf, General Manager at Capistrano Surfside Inn, responded to this review

Dr.Koufax, Thank you so much for the glowing review! We do have an amazing staff and an amazing resort! I'm glad we were the perfect fit to your vacation. Being centrally located between San Diego and LA allows you to enjoy visiting each city during the day while returning to your quite quaint beach resort in the evenings. We appreciate... More 

La Verne
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 16, 2015

The timeshare is conveniently situated close to freeways and to Pacific Coast Highway with a host of restaurants, boutques, big bag shopping and supermarkets, including the wonderful Gelsons. The resort units are tastefully furnished with barbecue pits and lounge chairs on the balconies, inside are full sized refrigerator and stove, master bedroom (Sea Captain unit) and spa tub in the... More 

Helpful?
1 Thank Traveler5_10
CapoSurf, General Manager at Capistrano Surfside Inn, responded to this review

Traveler5, Thank you so much for taking the time to post a review. I'm glad to hear that our resort was the perfect fit for your vacation. We'd love to have you come stay with us again! Happy Travels, Amanda Burgess, General Manager More 

Indio, California
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed August 16, 2015

We stayed here as a time share swap, and thoroughly enjoyed the room and location. However, what made the place excellent is - as you'd imagine - the people. Not only was the Monday morning, 9am briefing informative, but the person giving it (sorry, I do not have individual names, unfortunately) was quite well informed and directed us to Salt... More 

Helpful?
Thank Dennis S
CapoSurf, General Manager at Capistrano Surfside Inn, responded to this review

Dennis, Thank you so much for taking the time to post a review. And thank you so much for your kind words. We're happy to hear that you enjoyed your stay with us. I will pass your comments on to the staff especially Patricia, who conducts the Monday Morning orientation. We love what we do and we're glad it shows.... More 

California
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 31, 2015

Stayed for only one night, but definitely worth a re-visit for a longer stay. Had a wonderful room on 2nd floor with view of ocean, porch with table and chairs and BBQ grill. There is some noise from traffic on Pacific Coast Highway, but definitely not bothersome to me. Clean and neat facility, thoroughly enjoyed and would recommend highly.

Helpful?
1 Thank fatyth
CapoSurf, General Manager at Capistrano Surfside Inn, responded to this review

We're so glad you enjoyed your stay with us! Thank you so much for taking the time to write a review. Hopefully next time you're able to stay with us for a longer stay! Vacationing is good for the soul! Amanda Burgess, General Manager More 

Ramona, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 29, 2015

We really like this place and come back to it for a timeshare week every spring. It is more like a home, with a kitchen, barbecue on the balcony and separate bedroom with a king size bed. They have free bike rental and several easy rides to the beach and tourist shopping. The resort is close to theaters and restaurants... More 

Helpful?
1 Thank Misty R
CapoSurf, General Manager at Capistrano Surfside Inn, responded to this review

Thank you so much for taking the time to write a review. We love the feedback. And it's very helpful for you to mention (to those looking to stay with us) that the non-ocean facing units do have the advantage of being quieter! We'll see you next year, Amanda Burgess, General Manager More 

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