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Extended Stay America - Orange County - Cypress

2.5 of 5
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5990 Corporate Avenue, Cypress, CA 90630 (Formerly Homestead Cypress)
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Extended Stay America - Orange County - Cypress
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Ranked #4 of 8 Hotels in Cypress
A recent review
3 of 5 stars reviewed 2 weeks ago
ips28 MA
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72 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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MA
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed with my family and location was safe, hotel was nice and clean, not too far from Knott berry farm and disney land (5-8 miles), customer service was good, only change i saw that now no more utensils in kitchen already, we need to order the one we want, may be just to go Green or save water etc,... More 

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Chicago, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 18, 2015

Located in a nice, quiet area. Easy check-in with kind staff. About a 15 minute drive to Disneyland. About 10 minutes from three different highways. A couple of things that bothered me was that the bathroom was not as clean as I would have liked, there were stray hairs in the bathtub. There was some sort of mildew around the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - Cypress, responded to this review

Thank you for taking the time to provide us with details about your experience. I am glad hear you enjoyed our location and that the staff was friendly at check-in. I am sorry to hear that the bathroom was not cleaned to our company’s high standards. We take cleanliness very seriously and I am sorry we failed at that mission.... More 

Reggio Emilia, Italy
2 reviews
5 of 5 stars Reviewed March 31, 2015

Great and friendly staff. Daniela at the front desk was very helpful and helped us find great activites around the area. She even helped me find my lost necklace. Clean and comfortable rooms. I Would recommend This Hotel.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Cypress, responded to this review

I appreciate you taking the time to write such a positive review. I'm so pleased to hear that our front desk staff was very helpful during your visit. The staff and I are also proud to read that we were able to provide you with a clean and friendly place to stay that met your needs. Thank you again for... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 3, 2015

Room was clean. Towels were thread bare and you had to go to front desk to ask for new ones daily. You had to ask for new ones because they were so awful. Bed was awful as well. The floor might have been more comfortable.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Orange County - Cypress, responded to this review

Thank you for sharing about your recent stay. I’d like to use this opportunity to apologize for the quality of the towels and the comfort of the bed. At Extended Stay America, cleanliness and comfort are top priorities and we work hard to ensure those are up to standards. I will be working with my staff to improve the quality... More 

Cypress, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 29, 2014

My husband and I stayed here three years ago for two months, right before we moved to Texas. The hotel was under good management and nicely managed and named HomeWood Suites. We are here now under Extended Stay Cypress California- Corporate Avenue on December 28th, 2014 and are very disappointed!! No extra anything in our room when we arrived. We... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 23, 2014

I stayed over the weekend and I was so happy with the staff they provided me great customer service and super friendly and especially Daniela, she provided great service always greeting and asking questions about how we enjoyed our room she is just AMAZING!! The rooms were cleaned and very well organized I will definitely be staying here again in... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 20, 2014

The service was excellent and Daniela was very friendly. She was very helpful and answered all of my questions professionally as well as accurately!!! Thank you Daniela for your excellent customer service. I will definitely be returning!!!!!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Orange County - Cypress, responded to this review

Brittany - I appreciate you taking the time to write such a positive review about Daniela and our hotel. I am so pleased to hear that she was helpful and professional during your stay. I will be sure to share your wonderful remarks with her. Thank you again for sharing your comments with us. We look forward to hosting you... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 10, 2014

My husband and I were too tired from a trip to drive all the way home so we found this hotel nearby. The check-in process was quick and easy, which we really appreciated. The staff was extremely helpful and very friendly, such a relief after a long day! Price was a great value. Definitely coming back and would recommend to... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Orange County - Cypress, responded to this review

Liz - Thank you for taking the time to write a review of your stay. We are so pleased to hear that our staff was helpful and made your check-in process quick and easy. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Henderson, Kentucky
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 1, 2014

We recently sold our timeshare and were accustomed to presidential suites?? Now what do we do. We looked into this hotel after seeing TV commercials, kitchen etc. At our request, a family member went to check it out, as we wanted to pay in advance (no refund) to get the discounted rate. We said it doesn't have to be fancy,... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Cypress, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your recent experience at our hotel met the expectations you were looking for. It is great to read that we provided you with a clean, spacious, and quiet room. We are glad that you appreciated our grab-and-go breakfast and the ample... More 

Woodland, California, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 3, 2014

We stayed here at the end of July 2014 for just under one week. The check-in process was smooth, the room was spotless and rate was fantastic - 109 per night + tax/fees as advertised and sold through our on-line service. The towels and linens were easily exchanged when needed by housekeeping simply by asking and the location was central... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Orange County - Cypress, responded to this review

Thank you for taking the time to post your review. We are proud to hear that you enjoyed your stay with us and were well taken care of by our staff. It is so great to read that you found our hotel to be an excellent value at a great location. We appreciate the time you took to share your... More 

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Prices are for 1 room, 2 adults
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