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Crowne Plaza Costa Mesa Orange County

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3131 S Bristol Street, Costa Mesa, CA 92626 (Formerly The Hotel Hanford)
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1 room 1 guest
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Crowne Plaza Costa Mesa Orange County
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496 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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  • English first
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    (127)
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Tucson
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Every time I've checked in to the Crown Plaza Costa Mesa I've been greeted with a smile and by name. Not only does the friendly staff go out of their way to make sure you're comfortable and happy with everything, they've actually made me feel like I was coming home (my second home)! I grew up in Costa Mesa so... More 

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Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 5 days ago NEW

Had a wonderful time during our training conference, My room was very nice, modern with all the comforts of home. All staff members I encountered were friendly and professional. One of the BEST Crowne Plaza I've stayed at!

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Santa Barbara, California
1 review
5 of 5 stars Reviewed 1 week ago

I stayed at the Crown Plaza Hotel & Javier was there to help me out. I had arrived at the hotel but wanted to check in earlier than expected cause I had a tee time @ 2 Javier looked up his computer and I was ready to check in. Javier asked me about golf & said we have a bar... More 

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Miami, Florida
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Great staff and available services. Manager (Sebastian I believe) was extremely helpful in providing guidance in the local area. Clean comfortable rooms and pool facilities. Great bar beside the lobby and ample parking. Conveniently located to shopping and some fantastic restaurants. We will stay here again.

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San Diego, California
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'm giving this hotel 3 stars ONLY because of the manager. I stayed at this hotel over a year ago for business and had a good experience. I was again on a business trip and because of my previous experience I decided to stay at this hotel. The front desk staff is not sincere or very accommodating. The front desk... More 

Was this review helpful? Yes 1
Aldo C, Manager at Crowne Plaza Costa Mesa Orange County, responded to this review

Dear Picollo99, Thank you very much for your recent stay. We are very sorry to hear of the challenging time you faced while interacting with our employees. The information provided is vital to the continual growth and success of our company and will be used as a training tool for our employees. We hope that we can welcome you back... More 

Canada
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We've stayed here multiple times in the past and each and every time, the staff have been one of the best we have ever encountered. We travel a moderate amount and have stayed in numerous hotels and this is certainly one of the better ones, because of the staff. They were especially helpful with any requests we had and truly... More 

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San Francisco, California
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 4 weeks ago

After a long day of traveling, I arrived at this hotel at 7 PM. I went to the front desk and told Sebastian (yes, I'm naming names) that I had a reservation. He was super cocky and told me my room wasn't ready yet so I'd have to wait. Not ready at 7 PM?? Again he repeated that I'd have... More 

Was this review helpful? Yes 2
Aldo C, Manager at Crowne Plaza Costa Mesa Orange County, responded to this review

Dear Lori T, Thank you for your recent visit to our property. We are very sorry for the terrible experience you had at our hotel. We are currently investigating the situation with our management team. We hope your visit will not discourage your from visiting one of our many IHG Hotels located around the world. If you have any further... More 

Santa Rosa, United States
Level Contributor
6 reviews
4 of 5 stars Reviewed 4 weeks ago

Besides the hotel being a great location to the 405 freeway and to McDonald's next store, the hotel is well-maintained and the hotel staff are pleasant and helpful. Also, I was very pleased with the way the hotel staff helped me solve a problem with a charge on my credit card. Thanks!

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

After another return visit to this hotel, im still surprised at how helpful and friendly the staff are. They literally go above and beyond to help you. Theyre very welcoming and I cant sing their praises highly enough, especially Javier and Josh at reception. The hotel is in a great location, with the hotel running complimentary shuttle buses. The rooms... More 

Was this review helpful? Yes 1
Cranford, New Jersey
1 review
4 of 5 stars Reviewed 5 weeks ago

The food was great, and I found the staff helpful and friendly, especially the early morning service in the restaurant. I would have given it a higher review but the rooms need a facelift. I loved the design but some things were a bit worn, paint needed a touchup, etc. For my purposes the location worked well.

Was this review helpful? Yes
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