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Crowne Plaza Costa Mesa Orange County

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3131 S Bristol Street, Costa Mesa, CA 92626 (Formerly The Hotel Hanford)
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Crowne Plaza Costa Mesa Orange County
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476 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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Ventura, California
1 review
5 of 5 stars Reviewed 1 week ago

Look, if you want a resort stay at a resort, but for a CLEAN nice room with a GREAT staff this is the best I've found in the area. One big plus - no working girls in the bar or pool area. Just a nice clean place to lay your head for the night.

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Hattiesburg, Mississippi
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just a quick Uber or Taxi ride from the airport, or call complimentary hotel shuttle to come pick you up. Not much to say about the hotel since we were only here for a couple of days passing through on our way to and from Puerto Vallarta, but the rooms are nice and the showers have the best water pressure... More 

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1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

This is my sixth stay with the hotel and I have received platinum first class service from the front of the hotel to the back. The shuttle driver Dave is outstanding and friendly. Roksana at the front desk is always smiling providing caring and friendly service to weary travelers. Carmela, Ana and Guerimo (?) delivered the best restaurant service and... More 

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San Francisco, California
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Outdated and uninspiring architecture from the 70's. Reminds me of the "old" Vegas. I love dogs, but I would never bring 4 large-breed dogs into a hotel. But this hotel allowed it. Every time you would get inside the elevator is smelled like "dog". One time I had to ride up with the cleaning carts (they share the same elevator)... More 

Was this review helpful? Yes 1
Aldo C, Manager at Crowne Plaza Costa Mesa Orange County, responded to this review

Dear Joe P, Thank you for the recent visit to our property. We are very sorry to hear of the frustrations and challenges you faced during your stay. Your vital feedback is important as we continue to strive to improve facility and services. We look forward to hearing back from you so that we can ensure your next visit to... More 

Los Angeles, California
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This place is a monument to shabbiness. The carpet is old and worn out. The walls are covered in empty drill holes that never got patched after removing fixtures. The pool towels are stained and frayed and compare unfavorably to my dish rags at home. The carpet in the room had burn holes and the trim was all chipped and... More 

Was this review helpful? Yes 2
Aldo C, Manager at Crowne Plaza Costa Mesa Orange County, responded to this review

Dear Mike Michaels, Thank you for your recent visit to our hotel. We appreciate you taking the time to write your feedback, as it is critical to our success as we strive to improve our services and facilities. We are very sorry we fell short of your expectations, and also for any frustration you may have experienced. Please know that... More 

Minneapolis, MN
Top Contributor
62 reviews 62 reviews
42 hotel reviews
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I used to live in OC. I've stayed at many hotels because I visit often as my parents are older. The reason I say the Crown Plaza is the best because of central and convenient location (I was at the hotel within 15 minutes of landing and grabbing my car rental from National); newly renovated and comfortable rooms, great sound... More 

Was this review helpful? Yes 1
Minneapolis, Minnesota
Senior Contributor
43 reviews 43 reviews
30 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed May 26, 2015

I stayed at the Crowne Plaza because it was conveniently located directly across the street from my conference. Booking was easy and arrival was late as my flight was delayed. I was not very friendly. Fortunately the front desk staff was. They immediately recognized and appreciated my Platinum status and upgraded my room along with comped me breakfast - which... More 

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Adelaide, Australia
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 14, 2015

Modern and large rooms with Queen Beds. Many hotels only provide doubles. The restaurant and bar was fantastic with great value meals and a really good happy hour. The staff here are amazing and nothing is too much trouble. We rated this as the best hotel of our 3 week and 4 city family holiday. It was a great way... More 

Was this review helpful? Yes 2
Minneapolis, Minnesota
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 11, 2015

I stayed here for 3 nights in early May for a business conference, the hotel is on the smaller side when it comes to their conference rooms etc...but, we only had 40 people so it worked for us. The staff was all very accommodating from front desk, restaurant and bar to the maids. I would recommend this hotel to business... More 

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Los Angeles, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 11, 2015

I stayed at the Crown Plaza with my mom and aunt. As an IHG Employee, I felt as though I was treated as normal guest. Michael at the front desk was very friendly and accommodating. I am very thankful for his hospitality towards me and my family. My mom had some cocktails at the restaurant and loved them! When there... More 

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