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Hilton Orange County / Costa Mesa

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3050 Bristol St, Costa Mesa, CA 92626
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Hilton Orange County / Costa Mesa
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Hilton Orange County / Costa Mesa
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592 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lake Tahoe (California), California
Senior Reviewer
7 reviews 7 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Hats off to the Hotel Manager. He/She has a wonderful staff and a clean, efficiently-run hotel. Everyone I encountered here is friendly and helpful. The wait staff at the restaurant and the cleaning staff in particular on the 6th and 7th (Executive Level) floors were outstanding in doing their jobs, making this business trip effortless for me. The hotel has... More 

Was this review helpful? Yes
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

Dear Suxie22, Delighted to be of service and so happy to hear the Executive Lounge shared a great and effortless stay for you. Our Executive Lounge offers a great breakfast, fantastic appetizers in the evening with discounted drinks and throughout your stay complimentary waters, snacks and sodas. A great value for sure. Location is perfect for business travelers and families... More 

Gold Coast, Australia
Contributor
16 reviews 16 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

Having stayed at this hotel many times and being very satisfied I feel compelled to write about a change of heart. ROOM SERVICE What were you thinking when you changed the usual formula. For a start it is no longer 24hours. It comes in a 'Kraft bag' with everything disposable. (Great for landfill!) it is also very limited with your... More 

Was this review helpful? Yes 2
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

Dear Brett M, Your feedback regarding the new presentation of the CP Express has been forwarded to our management team for consideration. The CP Express does offer a late night menu and the options from the Corner Pantry throughout the night. As a frequent guest and a world traveler you realize how important it is that our guests share their... More 

Santa Ana, California
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed here many times ticks most boxes but recent change to my favourite pastime Room Service has left a bad taste in my mouth. Be prepared to pay top dollar for a meal in your room and be given what could only be described as at best a take away meal experience . Front desk staff were embarrassed when I... More 

Was this review helpful? Yes 2
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

97carol, We are trying something new and we certainly are happy to hear any and all feedback to make adjustments according to this feedback. As with any new changes there are those that like the change and other that do not and currently we are listening to everyone; good or bad and trying to make the changes a more positive... More 

Costa Mesa, California
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Firstly I like the Hotels location and have stayed on occasions for business and pleasure, when I ordered room service it has always been to relax in my room and enjoy a meal presented as if I was dining in the lobby restruant . What can only be described as severe cost cutting , room service is presented in a... More 

Was this review helpful? Yes 2
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

Dear Rob O. We are happy to hear you enjoy staying with us and thank you for your feedback regarding the new CP Express menu. I will forward your feedback to our management and certainly any comments on how to make this better is always appreciated. The new menu is presented as a fast and easy option for our guests... More 

Spokane, Washington
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

After staying in Anaheim for a week and playing at Disneyland we thought we would catch an early am flight out of John Wayne Airport. We moved to the Hilton Orange County Hotel which is 5 minutes to SNA. It was clean, well priced, quiet, good food. Nothing bad can be said about this hotel. The staff, hotel shuttle and... More 

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Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

Dear Dwight H. Sounds like you had a great experience and after being in the happiest place on earth ( Disneyland) we were able to share a happy experience with you as well. It is always wonderful to hear that our staff were friendly and helpful and we are all sharing a memorable, comfortable stay with our guests. We look... More 

Los Angeles, California
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

A great location close to SouthCoastPlaza ......New Room Service cost cutting delivers your order in a paper bag in plastic containers , plastic knife and fork ....not up to standard of a Hilton Hotel. Bad..Bad ..Bad. Plenty of options outside of hotel if you want a decent meal , don't order room service is my advice very disappointing , I... More 

Was this review helpful? Yes 4
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

Steven B., Thank you for your review and your feedback regarding our new menu and CP Express and we will certainly forward that information to our management. C P Express is changing the way your meal is delivered with a knock on your door and delivering a thoughtfully packaged meal that is delivered in a kraft bag. The food is... More 

Scotts Valley, California
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

My mother and I stayed at this hotel for one night in March. We were there to attend a wedding in the area. We checked in on Saturday, 3/21 at 1:30pm. The wedding was taking place at 5:00pm that day. At 2:45 we tried to turn on the shower. The knob turned, but no water came out. We tried and... More 

Was this review helpful? Yes 2
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

Dear Cheryl R., I am so sorry to hear about this and please know the management is following up on this. We are so embarrassed to hear about the options that were given you . This is certainly not our standard. We will be retraining our staff as needed and please accept our sincere apologies. We do hope you had... More 

Corona del Mar, California
Senior Contributor
41 reviews 41 reviews
35 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We've been hosting events here for quite awhile, and have absolutely loved working with the banquet and catering staff. This is the first time we got to stay as guests, and it was great. Nice clean pool and jacuzzi, comfortable beds, nice shower, enjoyed the executive lounge (minus the kids and their parents who find it acceptable to put on... More 

Was this review helpful? Yes 1
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

Dear Kayla S., Thank you for your recommendation and we love having you here with all your events. I do hope you had a chance to enjoy the beautiful sunsets our location has to offer. If not at the beach I would hope you could have enjoyed the view from our Executive Lounge. Looking forward to seeing you back real... More 

Kelowna, Canada
1 review
5 of 5 stars Reviewed 1 week ago NEW

We were here for a conference, and so glad we stayed there. Extremely comfy beds, really helpful staff, nice and quiet. The conference area was a bit cool in the rooms - needed a jacket to be comfortable while in session. Overall a really nice place.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

Steven B., Thank you for your review and your feedback regarding our new menu and CP Express and we will certainly will forward that information to our management. C P Express is changing the way your meal is delivered with a knock on your door and delivering a thoughtfully packaged meal in a kraft bag. The food is tasty and... More 

Huntington Beach, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

First complaint: bell service was not offered upon arrival. This pretty much speaks for itself, and should have indicated up front the rope of service I should expect for the rest of my stay. Second complaint: does the hotel even use air conditioning? If so, I couldn't tell. The hotel itself was too hot (in March!), somewhere in low 80s.... More 

Was this review helpful? Yes 1
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

TheDoof79, All our rooms do offer a refrigerator and they are located inside the cabinet in each room for your convenience. Whenever our bells staff is busy with assisting a guest our valet does offer assistance as needed with your luggage and check outs are always requested via our operators and I am sorry to hear you did not receive... More 

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