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Hilton Orange County / Costa Mesa

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3050 Bristol St, Costa Mesa, CA 92626
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Hilton Orange County / Costa Mesa
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Hilton Orange County / Costa Mesa
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612 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brookline, Massachusetts
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The front desk was understaffed, resulting n long lines and very snarky service. I ended up standing in line three times to check in, and left my key wihtout checking out or getting a receipt. Otherwise, the hotel is nice but there is not a lot going on nearby

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Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

At items when attendees for a event arrive at the same time we have had longer lines and always make sure we have more staff to assist with check ins. Our location is perfect as we are close the SNA, South Coast Plaza for the some great shopping and so many different restaurants to enjoy. If you love the Arts... More 

Chicago, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

We held a family event here last weekend and both Adam and Alfonso were wonderful to work with. They helped organize our event in the Executive Lounge and our private dinner. it was a wonderful evening and both of them were attentive throughout, going over and above. Thank you for everything!

Review collected in partnership with Hilton Hotels & Resorts

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Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

Travis A. Awesome to hear about our Food & Beverage management offering a memorable special occasion celebration. The way it should be... Thank you for recognizing our staff, Alfonso & Adam . The Private Dining Room located int he Bristol Palms Restaurant is a great way to have a personable experience with family and friends for parties for 13 people... More 

Las Vegas, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

Hotel and room were very clean. The room fixtures were up-to-date. The cleaning staff was very professional. Beware of the in-house breakfast service. We found our menu still hanging on the door after the time passed for its delivery. Management promised to follow-up; we stayed 3 more nights and never heard anything. We went without breakfast on our first morning.... More 

Review collected in partnership with Hilton Hotels & Resorts

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Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

Theodore H, Glad you enjoyed your stay and please accept our apologies for missing you breakfast. I will check and followup with this as this is not our standard procedure to let our guests without any breakfast when we made the mistake. We do look forward to having the opportunity to share a memorable and comfortable stay with you next... More 

Colorado Springs
Top Contributor
498 reviews 498 reviews
112 hotel reviews
195 helpful votes 195 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

So near to the airport I had my doubts. I got even more nervous when I saw the old 1979 style brass railing exterior elevators (worries the place had never been renovated). What o found inside was a beautifully renovated, spacious hotel! The common areas are tastefully and modernly decorated with plenty of room to roam. My room was absolutely... More 

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Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

COladyRoadWarriott, Thank you road warrior for the great review...yes we just recently renovated and will keep on making updated and changes as needed. One of which is the WiFi system that is being upgraded to accommodate our guests in their room and the lobby. For any of the ballrooms of course the WiFi is as contracted by each group. Yes... More 

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

1. Food Catastrophe - BEWARE!!: The first morning I was there, I order breakfast at the restaurant. I specify asked to substitute the chorizo sausage for turkey sausage, as I do not eat pork. When my food came there were cut-up sausage links, but they didn't smell like pork nor were they red like chorizo sausage. So, to be on... More 

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Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

VV F, Please accept our apologies and our manager will follow up with his breakfast servers to ensure that our guests receive the proper information. We always ask our guests to notify us in the event there is an unfortunate problem or concerns so we may correct it right then and make sure our guests are happy with their stay.... More 

Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I typically stay at the Westin South Coast Plaza, but they were near occupancy so I decided to give the Hilton a try. I had an early day, so my admin called ahead and asked if early check-in would be available. The individual on the phone said that they had been full the night before, but that they would have... More 

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Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

SobeMMM, Thank you for sharing about your experience and for letting us know the great job our Front Desk agent Luis did. We will check whom was working with Luis and follow up with our associate as this is not the type of service we encourage. Please contact the Guest Service Manager prior to any future stays and we will... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 6 days ago NEW

We held a family get together here this past weekend to celebrate our grandparents 70th. Both Alfonso and Adam helped with all the organizing from the start to finished and made sure our reception in the Executive Lounge and fabulous dinner in the PDR went off without a hitch. They were super attentive and went over and above for our... More 

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Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

Rosewood M. Thank you for letting us know the great attention and above and beyond service both Adam and Alfonso shared with you and your family. The restaurants' Private Dining Room is a great option for smaller and private parties. Congratulations again and best wishes from all of us. We are looking forward to making any and all future stays... More 

W, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

Staff on 4/12 front desk was very rude, manager allowed the clerk to be rude and refusing to give a receipt after hotel stay was paid in full on 4/12 for a stay4/14/2015. I gave cash and requested and clerk refuse and the manager witness and gave a receipt.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

I do apologize for any inconvenience you experienced with your arrival. We are concerned with these comments as we pride ourselves in having a great Front Desk team that are friendly and work hard to share a great experience with all our guests. Our Executive Team is following up with this to ensure all guests receive a positive arrival experience.... More 

Lexington, Kentucky
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

This Hilton location was a good place to stay for a recent trip to California. It was very convenient for our shopping excursions in Orange County. My wife was thrilled with the Mitsuwa across the street. Our corner room was very quiet and the staff was courteous. Rooms were clean and as comfortable as you can expect. Make sure you... More 

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Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

Bgarbi, Thankful for your valued review and delighted to hear you enjoyed the great location ; walking distance to South Coast Plaza and a 15 minute drive to Fashion Island. Shopping with special services such as Personal Shoppers, Concierge service, Valet service , Foreign Language Assistance and Currency Exchange...life at the beach is good. Regards, Yolanda H. Guest Service manager. More 

London
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

This is my second time staying here. The location is good and I like that the room has a balcony to enjoy that California sun! The pool facilities are also fine. The whole experience is rather degraded by room service that resembles airplane food, served with disposable cutlery in a brown bag, at $30 a main. The breakfast offers a... More 

Was this review helpful? Yes
Yolanda H, Guest Relations Manager at Hilton Orange County / Costa Mesa, responded to this review

We are delighted to see you were able to enjoy the California sun and the pool area. Introducing the new room service concept with a new menu and please know that we value our guests comments. Thank you for your feedback as we are currently obtaining our guests immediate feedback by placing comment cards with each order. We look forward... More 

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