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Crowne Plaza Concord

3.5 of 5 45 John Glenn Drive, Concord, CA 94520
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Crowne Plaza Concord
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Crowne Plaza Concord
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212 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Crowne Plaza Concord
See the most recent reviews
Paradise, California
1 review
5 of 5 stars Reviewed September 19, 2011

My family and I own a small business that takes us to the Bay Area about 25 times a year. Whenever we are within 30 miles of the Crowne Plaza in Concord California we will drive out of our way to stay at what we find to be the best hotel the area offers. My children really enjoy the indoor... More 

Was this review helpful? Yes
traveltrade1, Director of Sales at Crowne Plaza Concord, responded to this review

We are delighted by your comments and hope that you always consider the Crowne Plaza Concord/Walnut Creek as your home away from home! Please visit the sales and catering office next time you visit. We would love to meet you. Warmest Regards More 

Los Angeles
Top Contributor
110 reviews 110 reviews
30 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed September 18, 2011

My wife and I spent 3 nights here and was at first happy over the size and amenities of the room. We quickly were troubled to find a pile of dirty towels in the closet, mold in the shower, crud in the ice bucket and hair on the vanity. The manager was very agreeable to moving us, but after cleaning... More 

Was this review helpful? Yes 3
larryross, Manager at Crowne Plaza Concord, responded to this review

Thank you very much for sharing your recent stay. I would like to get contact information from you so I could apologize personally and discuss details for follow up. I assure you we take this information very serious and welcome critical input on our guest expereince. There is simply no excuse for the conditions you described in your room and... More 

Roseville, California
4 reviews 4 reviews
4 of 5 stars Reviewed September 15, 2011

I am usually not disappointed with Crowne Plaza and this was no exception. I was given a great price, which is important because I own my business. The hotel is clean, and very comfortable. Easy internet access and friendly staff. This is my new place to stay when doing business in and around Concord.

Was this review helpful? Yes
Beverly Hills, California
1 review
5 of 5 stars Reviewed August 26, 2011

I stayed at this hotel for 4 days while handling a very trying situation with my elderly mother. The staff was incredibly accomodating, helpful and went above and beyond the call of duty. When I needed to extend my stay, they did everything they could to give me the best rates. The restaurant's food is amazing, healthy and reasonably priced.... More 

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Pleasant Hill, California
1 review
4 of 5 stars Reviewed August 18, 2011

Many thanks to Paul in sales for helping us with our block of 43 rooms for a recent business event. Making reservations was a breeze, and the hotel was very flexible with all the additions and changes that come with group reservations. We'll be back for our next event.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed August 16, 2011 via mobile

My wife and I had our wedding reception here on July 31st 2011; and the staff were so amazing and extremely helpful. The staff of Martin H.,Carol S.,Barb S.and Danny; made our reception such a great experience, that our families thought we spent a bundle on everything,even though we spent very little. We were also given a compliementary suite as... More 

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Nevada City, California
1 review
4 of 5 stars Reviewed August 11, 2011

We have family in the area and have stayed here a number of times on business, too. The Crowne Plaza has all the amenities and the most comfortable beds! The restaurant and bar are also delightful. We choose the Crowne Plaza over the other hotels in the area. :) Kate Wiley

Was this review helpful? Yes
traveltrade1, Director of Sales at Crowne Plaza Concord, responded to this review

We are glad that that we were able to accommodate your early check-in request and sincerely appreciate your repeat business. We look forward to your return in the future. Warmest Regards More 

Tahoe City
1 review
5 of 5 stars Reviewed August 10, 2011

I have always had a great experience when I have stayed at this hotel. The lodging rooms are clean and comfortable. My last stay i had requested an early check in as I woudl be arriving very early in the morning, around 10am. The manager had arranged for me to be able to check in to my room when I... More 

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Phoenix, Arizona
14 reviews 14 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 8, 2011 via mobile

Cool koi pond, neat happy hour, awesome indoor pool and atrium...old tvs, comfy pillows...would have been excellent if the cheesecake was fresher and service friendlier.

Was this review helpful? Yes
traveltrade1, Director of Sales at Crowne Plaza Concord, responded to this review

Thank you for your comments and feedback. We are glad you enjoyed your stay overall! We are slated to install HD Flat Screen televisions in 2011. If you are ever back in the area, please don't hesitate to let me know and I will gladly treat you to dessert and ensure that you receive the friendly service you deserve. More 

2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed August 1, 2011

My daughter and i checked in Friday July 29th at 8:00 pm and checked out 1 1/2 hours later after we found Bed Bugs! When i told the clerk at the front desk that we saw Bed Bugs, he wasn't even surprised! We were offered "another room"!! As If we would want to stay in a hotel that has Bed... More 

Was this review helpful? Yes 6
larryross, General Manager at Crowne Plaza Concord, responded to this review

I want to start with a sincere apology for not getting back to you over the weekend, however I do want to assure you immediate action was taken. The global resurgence of bed bugs over the last five years is a widely- recognized problem. This problem has affected not only the hotel industry, but hospitals, college dormitories and private multiple... More 

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Additional Information about Crowne Plaza Concord

Address: 45 John Glenn Drive, Concord, CA 94520
Phone Number:
Location: United States > California > Concord
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Concord 3.5*
Number of rooms: 324
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Also Known As:
Crowne Plaza Concord Hotel Concord
Concord Crowne Plaza

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