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Crowne Plaza Concord

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45 John Glenn Drive, Concord, CA 94520
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Crowne Plaza Concord
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235 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Port Douglas, Australia
Top Contributor
69 reviews 69 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Having stayed at 4 different Crown Plaza's with a 10 day period, this property was badly let down by poor staff. When I arrived (a little prior to check in time), I was simply met with the words "come back at 3pm", not even a hello or good afternoon. When I said, it was no issue about the room I... More 

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Ventura, California
1 review
2 of 5 stars Reviewed 1 week ago

The hotel is built around an atrium. At first glance it is charming to see trees growing under the roof, and all the rooms windows facing towards them, the pool, and outdoor seating for the restaurant. You will be disappointed late into the evening and early in the morning when people sit out there to talk and eat. Their voices,... More 

Was this review helpful? Yes
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on the Crowne Plaza Concord Hotel. Gaining valuable feedback on our property from our guests helps us ensure we are meeting your needs. I apologize for any inconvenience due to the items you noted that disappointed your stay to include; noisy people in the atrium, your guest room mattress, and you’re guest room’s A/C.... More 

Travelers are raving about these Concord hotels

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

The rooms were nice but if you book online and want to extend your stay at the same rate, make sure you do it in person and not on the phone. They won't honor phone quotes and raise the rates which you don't find out about till checkout. I had to fight with them and they absolutely refused to honor... More 

Was this review helpful? Yes
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on our property. Guest comments are very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Please accept my apologies for the issues you encountered regarding the room rate quoted and towel delivery request. In response, please know we have... More 

Mesa, Arizona
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very nice stay! Check in was a little difficult but they managed it well. I had been booked through my business so my name was not on the reservation. I had the confirmation number so they looked it up that way. They never changed the name, however, which made reimbursement difficult on my end through work, but that wasn't their... More 

Was this review helpful? Yes
Justin S, Manager at Crowne Plaza Concord, responded to this review

Dear valued guest; We appreciate your recent review on our hotel. Feedback from guests like you is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel and recommending our hotel to others. We appreciate your business and look forward to welcoming you back. Justin Saylor... More 

Washington DC
Contributor
16 reviews 16 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Lovely staff. Cheerful and helpful. Our (huge) room had been updated recently and offered a comfortable bed with nice bedding, plush towels, and lush toiletries. There were still some signs of the older foundation (especially in the bathroom). Hall noise issues and drainage problems in the sink detracted from the experience, but the latter was resolved. (The former was due... More 

Was this review helpful? Yes
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. The hall noise, drainage comments and restaurant feedback are also being reviewed for any possible improvement... More 

Thousand Oaks, California
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel seemed huge - three floors spread out. I booked a room with a king bed which was very comfortable and clean. There is an atrium in the center of the hotel and I thought this may be a problem with noise as I did hear people down there when we first arrived at about 8pm, but it quieted down... More 

Was this review helpful? Yes
Justin S, Manager at Crowne Plaza Concord, responded to this review

Greetings from the Crowne Plaza Concord Hotel. Thank you for your positive comments and for reviewing our property. Input from our guests is of great value to us, and we are grateful for you letting us know about your stay at the Crowne Plaza. Thank you for recommending our hotel to others. We appreciate your business and look forward to... More 

Montrose, California
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

Hotel was perfect for a quick wedding overnight. Location is great! We had room service and it arrived in 15 minutes. Great pricing and quality. Ate at Lazy Dog, highly recommend.. We also ate at Chili's. Lots of choices.

Was this review helpful? Yes
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back. Justin Saylor / Director of... More 

Sacramento, California
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed May 26, 2015

Business trip that required over night stay. I enjoyed my stay at this location. They have made some very nice improvements to the amenities in the rooms as well as the overall look of the hotel NICE!

Was this review helpful? Yes
Justin S, Manager at Crowne Plaza Concord, responded to this review

Dear valued guest; We appreciate your recent review on Trip Advisor. Feedback from our guests is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back. Justin... More 

Seattle, Washington
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 22, 2015

After a long day of cancelled flight, lost luggage, frustration, I was glad to arrive at our destination and check into the hotel. I had high hopes for a very enjoyable stay from such a high-line hotel. On the eve of our arrival, due to the lost luggage, I made a request for several things from the front desk which... More 

Was this review helpful? Yes 1
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on Trip Advisor. I thank you for taking the time to let us and others know about your experience at the Crowne Plaza Concord Hotel. After reading your comments with regards to the service request not honored and with service items noted overall I was saddened to learn that we did not meet your... More 

tulare
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 15, 2015

I stayed here for work and had a very nice stay. Bed was very comfortable, the entire hotel was very clean, and there are services within walking distance. There is a very nice mall less than 5 minutes away. I would definitely stay again. Oh and excellent free wifi!

Was this review helpful? Yes 1
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on Trip Advisor. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. Thank you for recommending our hotel to others. We appreciate your business and look forward to welcoming you back. Justin Saylor / Director of... More 

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