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Crowne Plaza Concord

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45 John Glenn Drive, Concord, CA 94520
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Crowne Plaza Concord
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Crowne Plaza Concord
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219 reviews from our community

Traveler rating
    60
    82
    42
    22
    13
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38
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88
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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2 reviews
4 of 5 stars Reviewed 4 days ago NEW

This is a wonderful hotel property. The amenities are fantastic. The hotel is very spacious with an indoor courtyard. The rooms are modern and clean. The staff is very friendly and accommodating. The price is good as well. I would recommend this hotel to anyone having to stay in the area.

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1 review
1 of 5 stars Reviewed 5 weeks ago

There are many things i can complain about this hotel. But i don't want to write down a whole novel so i just picked one thing that gave me question mark. Well, they have a shuttle bus which takes you anywhere within 2 miles. But it never shows up on time. I tried to take the bus 2 times during... More 

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Nicholas P, Manager at Crowne Plaza Concord, responded to this review

Hello Zoloo B, Thank you for taking the time to share your frustration with our complimentary shuttle service. I apologize for the frustration you felt in waiting for the shuttle and please know that providing great service is what we strive for. We do our best to try and meet all guest requests when it comes to the shuttle and... More 

Kamloops, Canada
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 14, 2015

Oh dear where do I begin? This sad old dowager really needs a facelift. We stayed 2 nights and had to vacate our first room the first night because the AC didn't work and Concord was experiencing a heat wave in February. The room we eventually ended up in had a working AC but was tired, old and dare I... More 

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Nicholas P, Manager at Crowne Plaza Concord, responded to this review

Hello Patricia H. Thank you for your review and we appreciate you visiting us all the way from Canada. I would like to personally apologize for the cleanliness issues you faced on your recent visit with us. When it comes to hospitality, there are certain things you can control and the cleanliness of the rooms and the working order of... More 

Atlanta
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 11, 2015

Hotel is right across the street from Trader Joe's and Sam's Club. Nice courtyard inside hotel. There was an airfield right outside our window on the back of the hotel where you can see small planes take off. The fitness room has 7 machines, two out of order as you can see in the picture. Rooms are nice with a... More 

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Chico, California, United States
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed January 3, 2015

I come here for work, so it's not on my top places to visit. Nice rooms, they're a little bit older, but nothing too bad. Getting to the rooms is a bit of a trek. The hallways snake around and can go on for quite a bit, it left me a little dizzy. The lobby/hotel bar is nice, but it's... More 

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Nicholas P, Manager at Crowne Plaza Concord, responded to this review

Hello TreenaKravm, We truly appreciate every guest response and thank you for yours. Making our guests here for work feel at home is one of our top priorities. I'm happy to see that you enjoyed our happy hour and wine selection. I'm sorry you found our location a little dull and trapped with no vehicle. Next time your here our... More 

Sacramento, California
Top Contributor
50 reviews 50 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 27, 2014

Stayed here for 2 weeks for work as a solo female. Arrived the first night at about midnight and was pleased that it was in a decent area. Large rooms with good amenities (mini fridge, microwave, flat panel tv). First week was in room 320. Nice being on the end so very quiet, but this room in-particular needed new carpeting.... More 

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Antioch, California
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 26, 2014

Last week we stayed at this hotel for 2 nights. When we woke up, let me re-phrase that when we woken up at 8:30 in the morning by an airplane taking off right outside our door, I realized we had made a mistake staying at the Crowne Plaza. We walked down to the front desk that morning as we had... More 

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Aaron O, General Manager at Crowne Plaza Concord, responded to this review

Jenny A, We appreciate you taking the time to share your recent experience. Please accept my sincere apologies for the many challenges you experienced during your recent visit. We take a great deal of pride in providing an exceptional experience for every guest and we obviously fell well short of this during your stay. I would welcome the opportunity to... More 

Cranbury, New Jersey
Top Contributor
68 reviews 68 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 23, 2014

After a very long drive and weary travel day, I arrived at the hotel in my own car. I drove around the hotel for 5 or 6 times, could not find parking. The place was very crowded and people all over. I gave up, finally found a space in front of the lobby/valet, and checked in. Immediately a staff person... More 

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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 17, 2014

We love this place! Whenever we come to the bay area we always make the trip back to this wonderful classy hotel. It has a wonderful indoor pool and Jacuzzi in a covered atrium that even has a little putting green! Staff is friendly and the hotel is clean. The heater had a odd noise this time or I would... More 

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San Francisco, California
Top Contributor
87 reviews 87 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed December 10, 2014

My first night here, I took a walk around and its a great place to be. The hotel was under construction which was not the greatest..... and the hallways are super long! That said, I loved the first time I walked in - the foyer was outstanding! Bar is superb!!

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Aaron O, General Manager at Crowne Plaza Concord, responded to this review

Brett H, We appreciate you taking the time to share your recent experience at Crowne Plaza Concord/Walnut Creek. We are pleased to hear that you enjoyed the ambiance of the hotel and had an excellent experience at Vineyards Restaurant/Bar. While we do not have any major construction projects currently underway, we certainly apologize for any inconvenience that may have been... More 

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