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Crowne Plaza Concord

3.5 of 5 45 John Glenn Drive, Concord, CA 94520
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Crowne Plaza Concord
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Crowne Plaza Concord
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211 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We love this place! Whenever we come to the bay area we always make the trip back to this wonderful classy hotel. It has a wonderful indoor pool and Jacuzzi in a covered atrium that even has a little putting green! Staff is friendly and the hotel is clean. The heater had a odd noise this time or I would... More 

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San Francisco, California
Top Contributor
73 reviews 73 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

My first night here, I took a walk around and its a great place to be. The hotel was under construction which was not the greatest..... and the hallways are super long! That said, I loved the first time I walked in - the foyer was outstanding! Bar is superb!!

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Aaron O, General Manager at Crowne Plaza Concord, responded to this review

Brett H, We appreciate you taking the time to share your recent experience at Crowne Plaza Concord/Walnut Creek. We are pleased to hear that you enjoyed the ambiance of the hotel and had an excellent experience at Vineyards Restaurant/Bar. While we do not have any major construction projects currently underway, we certainly apologize for any inconvenience that may have been... More 

Stockton, MN
Top Contributor
51 reviews 51 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 11, 2014

Apparently one of the larger hotel spaces in Concord. I was travelling through on business and stayed based on proximity to my needs. There was a wedding event going on and the place was wall to wall future brides. Despite the madhouse of events, the staff was very accommodating and recognized a rewards member. My room wasn't ready (I was... More 

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Martinez, California
1 review
1 of 5 stars Reviewed November 9, 2014

If I could give this place a big, fat 0 star rating I would. The rooms are outdated, the hallways smell of pet poop and urine and the carpet is stained by urine (pet friendly hotel). The carpet in the room is stained, probably from pet poop and urine, the bed is not comfortable as advertised and the service is... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Concord, responded to this review

Dear Robin P, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again... More 

Singapore, Singapore
14 reviews 14 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 6, 2014

Admittedly my review would be a bit coloured by the fact that I'd been rewarded with a suite upgrade, but in all fairness this is a very decent property with almost everything you might need/want in a hotel. Place is clean and well-maintained plus staff are courteous. Note that it is a conference hotel however, so don't come looking for... More 

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Pleasant Hill, California
Top Contributor
84 reviews 84 reviews
60 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed November 2, 2014

We stayed at this hotel on three different occasions in July and August 2014. The rooms are quite large, well appointed and very clean. Upon check-in for our third stay I did actually request to be moved as I could smell jet exhaust from the room. Other than that, we had no complaints at all. Trader Joe's and Starbucks are... More 

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Bakersfield, California
1 review
4 of 5 stars Reviewed October 17, 2014

We had some difficulties during our stay at the hotel, however, the manager straightened it out beautifully. We compliment the corporation on the selection of such a considerate, high quality manager.

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Senior Contributor
32 reviews 32 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed September 25, 2014

I always read the other reviews before I write mine just to see if I am way out in left field, and I agree with most of what has been said before me. At the same time, I enjoyed my stay here for a couple of reasons, I love airplanes and my room had a perfect view of the runway... More 

Was this review helpful? Yes 1
Fresno, California
17 reviews 17 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 22, 2014

My family was in Concord, CA enjoying an event at the Water Park and near by theme park and stayed at the Crowne Plaza. Upon arrival, I thought it was odd that the employee standing outside at the entrance did not acknowledge or greet us. Upon entering, I was quite impressed with the elegant décor and grand look of the... More 

Was this review helpful? Yes 1
Aaron O, General Manager at Crowne Plaza Concord, responded to this review

Cheri J, Thank you for taking the time to provide such detailed feedback. The experience that you described is certainly not up to our standards. Please accept my sincere apologies for not meeting expectations. I can assure you this is not the norm for our hotel and we are hopeful that we may have an opportunity to welcome you back... More 

North Hills
Top Contributor
318 reviews 318 reviews
26 hotel reviews
126 helpful votes 126 helpful votes
3 of 5 stars Reviewed September 17, 2014

I was working in Martinez, CA this past week and my colleagues and I stayed at the Crowne Plaza in Concord. The hotel is pretty spread out and, in my opinion, has seen better days. On the other hand, the staff was very friendly and efficient. We ate breakfast daily at Vineyard’s (the hotel’s restaurant) and it was very good,... More 

Was this review helpful? Yes 1
Aaron O, General Manager at Crowne Plaza Concord, responded to this review

Robert L, Thank you for taking the time to provide this thoughtful review. We appreciate the high marks given to our incredible staff and are pleased that you enjoyed the comfort and cleanliness of our guest rooms. Thank you also for the feedback on our recently revamped Happy Hour offering that we feel provides an incredible value for our guests.... More 

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Additional Information about Crowne Plaza Concord

Address: 45 John Glenn Drive, Concord, CA 94520
Phone Number:
Location: United States > California > Concord
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Concord 3.5*
Number of rooms: 324
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Also Known As:
Crowne Plaza Concord Hotel Concord
Concord Crowne Plaza

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