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Crowne Plaza Concord

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45 John Glenn Drive, Concord, CA 94520
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1 room 1 adult
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Crowne Plaza Concord
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269 Reviews from our TripAdvisor Community

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Indianapolis, Indiana
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW via mobile

Room needs a facelift. Walls need to be insulated better. Two nights in a row guy and gal next door got into and knock down drag out fight. If I want drama I will go to the movies. The layout is a nightmare. We had a company function there and I was sitting by the fireplace in the lobby, and... More 

Helpful?
Thank Gisher
Concord, California
1 review
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel on several occasions. Staff are always friendly and professional. Hotel ambiance in hotel lobby is very nice, brand new ball room, indoor garden feel with a pond and indoor pool. Rooms are up to date with modern decore and mini fridges. My only issue when I stay here is with the bathrooms. It seems... More 

Helpful?
Thank Reevesai
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on the Crowne Plaza Concord Hotel. Gaining valuable feedback on our property from our guests helps us ensure we are meeting your needs. I apologize for any inconvenience due to the issues you described with the bathroom size and plumbing you mentioned which are not typical of the feedback we receive although I was... More 

Toronto, Canada
Level Contributor
103 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here when we visited California, on our way to Napa valley- wanted something in-between. Turned out to be decent. Not excellent but good, I think I would return if I were ever in the area. The hotel itself seems very dark, its quiet. A Good price for a crown plaza,

Helpful?
Thank Italiana84
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on our hotel. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. I was glad to see you were satisfied with your stay overall. Thank you for recommending our hotel to others. We appreciate your business... More 

Salt Lake City, Utah
Level Contributor
14 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Wonderful hotel. I travel weekly and choose to stay at IHG properties 90% of the time. I have stayed in Crowne Plaza's all over the country and this one ranks in my top 2. Great location, great layout, wonderful restaurant and bar. Hotel is very clean as are the rooms. The staff was great also. Will stay here on all... More 

Helpful?
Thank jayandton
Justin S, Manager at Crowne Plaza Concord, responded to this review

Greetings from the Crowne Plaza Concord Hotel. Thank you for your positive comments and for reviewing our property. Input from our guests is of great value to us, and we are grateful for you letting us know about your stay at the Crowne Plaza. Thank you for recommending our hotel to others as well. We appreciate your business and look... More 

Plano, Texas
1 review
3 of 5 stars Reviewed 2 weeks ago

Let me begin by saying that our room was nice -- we have no complaints there. Housekeeping did an excellent job and the food at The Vineyard Restaurant was amazing. However, on our last day there, which was on a Sunday, we went down to the restaurant at 10 a.m. for breakfast. We were helped right away and were able... More 

Helpful?
Thank Kelly S
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on Trip Advisor. We value you taking the time to let us and others know about your experience at the Crowne Plaza Concord Hotel. After reading your comments with regards to the service you described I was sorry to learn that we did not meet your expectations. Please accept our apologies for any inconvenience.... More 

ALTAVILLE
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 11, 2015

I stayed here because they were the host of a hotel expo. I thought that the communal areas were beautiful. The bartender was friendly and my appetizer was good. However, there were two big red stains on the carpet in my room...other than that my room was fine. The conference rooms were large and easy to access but the food... More 

Helpful?
Thank miclee
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on Trip Advisor. We value you taking the time to let us and others know about your experience at the Crowne Plaza Concord Hotel. After reading your comments with regards your guest room described I was sorry to learn that we did not meet your expectations. Please accept our apologies for any inconvenience. Additionally,... More 

Bath, United States
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed December 8, 2015

Stayed 4 days 3 nights. The overall attitude of the management is to tell the customer NO! The shuttle driver said I could not go to the mall (20 minute walk) to pick up my 17 yr old son who was auditioning for a local group...totally confused! I told him to take me to the mall where the shuttle had... More 

Helpful?
Thank Grant M
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on Trip Advisor. We value you taking the time to let us and others know about your experience at the Crowne Plaza Concord Hotel. After reading your comments with regards to the service you described I was sorry to learn that we did not meet your expectations. Please accept our apologies for any inconvenience.... More 

Travelers are raving about these Concord hotels

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 5, 2015 via mobile

I stayed at the Crowne Plaza when conducting business in nearby Martinez. Location was good with easy access to the main routes in the area. Food was good but the bar service seemed a little overwhelmed when a function was taking place in the atrium... Overheard guests commenting negatively on the slow service and lack of planning by management as... More 

Helpful?
Thank Tor B
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on the Crowne Plaza Concord Hotel. Gaining valuable feedback on our property from our guests helps us ensure we are meeting your needs. I apologize for any inconvenience due to issues described which are not common for our hotel. We have brought this to the attention of our staff and management to ensure a... More 

USA
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed November 29, 2015 via mobile

Stayed here for over a month on business and the staff are all real friendly. The rooms are clean although a little older. The bathrooms are small but the room is adequate and if was in the area again, would stay here. Ask for rooms an the other side from the airport if you need to sleep during the day.

Helpful?
Thank texas423
Justin S, Manager at Crowne Plaza Concord, responded to this review

Thank you for your recent review on our hotel. Customer feedback is very important to us and we appreciate you taking the time to let us know about your stay at the Crowne Plaza Concord Hotel. I was glad to see you were satisfied with your stay overall. Thank you for recommending our hotel to others. We appreciate your business... More 

Ventura, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 28, 2015

I stayed at his hotel several times before it was The Crowne Plaza. The difference is night and day.It was very clean, comfortable and peaceful. I hadn't thought I would enjoy my stay here when my son-in-law booked us. I was very wrong, and pleased to admit it! Congratulations for all of the improvements and renovations. Great job!

Helpful?
Thank joanclare
Justin S, Manager at Crowne Plaza Concord, responded to this review

Greetings from the Crowne Plaza Concord Hotel. Thank you for your positive comments and for reviewing our property. Input from our guests is of great value to us, and we are grateful for you letting us know about your stay at the Crowne Plaza. Thank you for recommending our hotel to others. We appreciate your business and look forward to... More 

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