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All 8 Concord hotels

BEST WESTERN Heritage Inn

2.0 of 5 Hotel   |   4600 Clayton Road, Concord, CA 94521
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Ranked #3 of 8 hotels in Concord
A recent review
4 of 5 stars reviewed 2 weeks ago
xraystokes Novato, California
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110 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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English first
Novato, California
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed at this hotel probably over 100 nights in the last few years. It's a nice, well maintained hotel with excellent wi-fi, nice size rooms, HOT water, a good pool as well as a good value. Over the last 3 years I've traveled to over 17 countries and stayed in 65+ different cities which means I've spent a few... More

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Carson City
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Best Western Heritage Inn is well managed and has a group of very hard working staff that do a fine job. However, some of the guests that stay here are probably not as respectful of others. The housekeeping staff and hotel workers at the desk are extremely good workers and are very professional. The maintenance man is an excellent worker... More

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HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello Judith, On behalf of my entire staff, we want to thank you for staying with us. We are glad that we made your stay a comfortable one. Were continuing to make more improvements at the property to make sure that guest like yourself are getting an excellent stay and superior service. Please let us know the next time you'll... More

St. Louis, United States
2 reviews
4 of 5 stars Reviewed February 25, 2014

2nd time in last 4 months I have stayed here. 2nd time room was larger than previous stay. Only issue was other guests getting up super early. Had on 2 occasions had to have something delivered to the hotel which the desk took care of for me till I came back. to retrieve them.

Review collected in partnership with Best Western

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HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello Stephen, First of, we want to thank you for staying with us. My entire staff are working hard everyday to make sure your stay is a pleasant one. Thank you for your kind words and I'll make sure to share this to my team. Please don't forget to say Hello the next time you're at the hotel. You can... More

nebraska, United States
1 review
4 of 5 stars Reviewed February 21, 2014

Very nice overnite.Accomodations were clean ,staff was very helpful,breakfast was good. Cost was very good. Would stay again and suggest motel to others.T.V. remote wouldn't work however a staff member took care of the problem right away.

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HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello Robert, On behalf of my entire staff, we want to thank you for allowing us to serve you with a superior customer service. We are committed to make sure your stay is better than your last. Please join us during breakfast and don't forget to say hello at the desk. You can reach me at ralmares@heritagehotelgroup.com anytime. Sincerely, Roel... More

Platina, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed February 8, 2014

This site was not on the beaten path but was in a pretty quiet area. However, you could hear a lot of noises of people running , Water pressure not good and the bed very stiff. Not happy not being told of their $100.00 deposit ahead of time.

Review collected in partnership with Best Western

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HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello Robin, My name is Roel Almares, General Manager for the Best Western Concord. We want to thank you for sharing your experience with us. It's great to hear things that will help us improve our hotel. We work very hard to make sure all our guests are satisfied with their stay, including yourself. Please email me the next time... More

Novato, California
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 6, 2014

I have stayed at this hotel probably 75 different nights over the last 3 years. While it is definately not a 5 star hotel with all the bells and whistles it is nice for a good value. Lots of hot water! Beds are comfortable, good wifi internet access. During the summer the pool is more than adequate. Lots of local... More

Review collected in partnership with Best Western

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HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, On behalf of my entire staff, we want to thank you for allowing us to serve you here at Concord Best Western, you are family. Please allow me to thank you in person the next time you're at the hotel. You can reach me at ralmares@heritgehotelgroup.com anytime. Thank you. Roel Almares More

Burlingame
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed January 25, 2014

Nice place to stay. Good fans / AC in rooms, clean rooms, good showers, Friendly staff and OK breakfast included in the charges. OK wifi. 32 inch TV was plenty. Good size rooms, larger than most others. Places to eat within walking distance. Near post office, freeways. Nice swimming pool area.

Review collected in partnership with Best Western

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HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello Jose, Welcome back! We want to continue to thank you for being a loyal Best Western guest. At this time I'm sure you're fully aware of all the Reward program we have in placed. Thank you for allowing us to provide superior customer service to you and to other guests. Please let us know the next time you're in... More

San Francisco, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 19, 2014

I've stayed at this hotel many times.. Never disappointed.. The ladies at the front desk are very sweet! Clean rooms, nice size T.V. and fresh towels.. Even though its very close to a main street it's still quiet inside the rooms.. Really good for the price..

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HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello Lauren, First of all, we want to thank you for taking the time on sharing your stay with us. We are so glad that your stay was a pleasant one. I am so excited to share this with my entire staff. Again thank you and please don't hesitate to email me at ralmares@heritagehotelgroup.com if you have any questions. Sincerely,... More

DeSoto, Texas, United States
1 review
3 of 5 stars Reviewed January 13, 2014

This is our forth stay at this hotel. Yes we do continue to return, due to its location and hotel staff. The hotel has always been clean and comfortable. There are a few thing that could be improved on. The WiFi as usual would not work in the rooms. We were able to use it in the lobby, (four hours... More

Review collected in partnership with Best Western

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HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello Tom, On behalf of my entire staff, we want to thank you for staying with us. We greatly appreciate your comments and concerns. We're currently looking at ways to improve our WiFi connections. We are closing in to decide which direction it's best for our guests. In regards to our beds, majority of the rooms have been replaced? I... More

Antioch, United States
1 review
5 of 5 stars Reviewed January 10, 2014

Everything at Best Western was fantastic, staff was great, room was wonderful Clean , Very inviting and comfortable. Parking was plentiful, grounds very pleasant. Room was well maintained as well.High speed internet worked great.I would recommend this motel most Diff. And both of us will be back! Thank you! so much!

Review collected in partnership with Best Western

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HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello Katherine, Thank you for you kind comments regarding your stay with us, I may not get "12:34" but I'm hoping it's a great gesture? Thank you again and please don't hesitate to reach out to us directly the next time you're in the area. Thank you. Roel Almares General Manager More

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Additional Information about BEST WESTERN Heritage Inn

Also Known As:
Best Western Heritage Hotel Concord
Best Western Concord
Best Western Heritage Hotel
Concord Best Western
Address: 4600 Clayton Road, Concord, CA 94521
Phone Number:
Location: United States > California > Concord
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 hotels in Concord
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Heritage Inn 2*
Official Description (provided by the hotel):
Close proximity to East Bay and Walnut Creek make our Concord hotel popular with all types of travelers, from families on vacations to those on romantic escapes. Mt. Diablo is also close to Concord, CA and a favorite for outdoor enthusiasts. However, it’s the superior customer service at our property that really shines. The staff makes you feel at home, and with restaurants within walking distance, relaxation comes easily. We care and listen to all of our guests, and are happy to provide recommendations on things to do, places to visit and the best dining options. Whether you’re here for a golf getaway or you’re taking the whole family to Waterworld, staying at the right Concord, CA hotel can make all the difference. Festivals abound year-round from Oktoberfest in the autumn to the many wine festivals nearby. Take one of the tours or ask a helpful staff member about the must-try wineries. ... more   less 
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