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All 8 Concord hotels

BEST WESTERN Heritage Inn

2.0 of 5 Hotel   |   4600 Clayton Road, Concord, CA 94521-7644
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Ranked #4 of 8 Hotels in Concord
A recent review
3 of 5 stars reviewed 2 days ago
Brian N Pleasant Hill, United States
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171 reviews from our community

Traveler rating
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    28
    18
    32
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Pleasant Hill, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

I stayed one night because I needed to get away for an evening and I had Best Western Points saved up. This hotel is a motel style place. The rooms are large and have most amenities such as a HDTV (but standard def cable channels), iron, coffee maker, a microwave and bar sink (sitting on a non-hotel style countertop with... More 

Review collected in partnership with Best Western

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HeritageHG, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, Let me start off by thanking you for choosing our hotel to use your earned rewards points, we appreciate your loyalty to Best Western. It is our goal to ensure that all of our guests have a restful and enjoyable stay at our property. Thank you for your feedback as well. Unfortunately we might not be most conveniently located... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

nice hotel, but does not have an elevator to upper level. Have to lug cases up and down stairs. Value good if given weekly rate. Breakfast adequate. In summer has a nice swimming pool. Very convenient for Concord. across road from 99c store - no kitchen utilities provided Last year got a virus from their internet - serious problem -... More 

Review collected in partnership with Best Western

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HeritageHG, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, On behalf of the entire staff, I would like to thank you for staying with us time and time again. We look forward to serving you again in the future. If there is anything else I can do for you please let me know. More 

Fresno, California
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Adequate hotel but nothing that made it stand out. Lack of working ice machines and hot tub not working. Towels were older and not big and fluffy. Shower head high on the wall and hit the back of the tub and was hard to reach.

Review collected in partnership with Best Western

Was this review helpful? Yes
HeritageHG, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, On behalf of the entire staff I would like to apologize for not exceeding your expectations. It is our goal to have our guests leaving with a great feeling about our property and services. I will use this information to try to put some positive changes, and would like to invite you back next time you are in town.... More 

Idyllwild, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I had a great time sleeping there. The tub was big would have been great if my wife was with me. TV did not work but i was not there for TV so the sort time i was there it was not a problem. the parking area was well lite

Review collected in partnership with Best Western

Was this review helpful? Yes
HeritageHG, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, On behalf of the entire staff we would like to thank you for staying at our property. It is our goal to exceed our guests expectations. I would like to apologize for the TV not working, and encourage you to next time report it so that we can take care of you any way we can. We look forward... More 

South Africa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 19, 2015

I was terribly disappointed in my stay here and moved to Walnut Creek. Overall the condition of the room was basically clean with a satisfactory breakfast either. The ambient almost nice, but the bed was one thing that still needs to be upgraded among the rest. Everything's below the standards of a upper midclass category (as they claim to be)... More 

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HeritageHG, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, On behalf of the entire staff I would like to apologize to you for your experience out our property. I would like to Thank you for your feed back as I find it very helpful in making future guest experience a much better one. It is our goal to provide superior customer service to all of our guests. We... More 

Concord, California
Contributor
12 reviews 12 reviews
3 hotel reviews
2 of 5 stars Reviewed January 3, 2015

I was terribly disappointed in our stay here. They were understaffed and not even apologetic about waiting through three other checkins before they got to me. They charged a large deposit even though my room was entirely prepaid. Said it would be returned on checkout The television remote did not work properly; maintenance came and reset it. The room was... More 

Was this review helpful? Yes
HeritageHG, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, On behalf of my entire staff I would like to apologize to you for your experience at our hotel. I can assure you that it is our goal to provide superior customer service, so your feed back is very helpful for me to fix this issue. I am happy to say that I have already fixed some of our... More 

Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 31, 2014

Staff very helpful at checkin some restaurants in and around hotel. Great breakfast start your day. Bart station about 10 minutes away by car, free parking at weekends, journey to San Francisco about 30 minutes only about 12 dollars return on faster trains then we have in the UK

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HeritageHG, Manager at BEST WESTERN Heritage Inn, responded to this review

This is a duplicate review. More 

Austin, Texas
Contributor
19 reviews 19 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 24, 2014

We stayed for 6 days to visit family nearby. This is an older motel but room was large & some remodeling & upgrades had been made recently. Hot tub is big. Large flat screen tv, new vanity, lighting & mirror. But no towel bar in vanity area, only over toilet area 5ft away. And only one tiny trash can for... More 

Was this review helpful? Yes
HeritageHG, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, On behalf of our entire staff I would like to thank you for staying with us and giving us feedback. I am happy to see that you stay with us when you are here in the area. I would like to let you know that I have made note of the things that I can change and happy to... More 

Northern California, United States
1 review
1 of 5 stars Reviewed December 24, 2014

Pool, jacuzzi, waffle maker all broken. Room falling apart and toilet overflowing. Walkways VERY slick and dangerous, actually slipped and fell in the lobby. Would never stay at this hotel again. Best Western is a great hotel chain, but this one needs some serious maintenance and fixing up.

Review collected in partnership with Best Western

Was this review helpful? Yes
HeritageHG, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, On behalf of my entire staff I would like to apologize to you for not exceeding your expectations. It is our goal to provide superior customer service. I would like to make sure that you are okay. You can reach us via email. I would like to follow up with you. I was not here when this incident happened. More 

1 review
2 of 5 stars Reviewed December 19, 2014

We stayed at this place while visiting friends in town so it was a very convenient location for our stay. The continental breakfast was good and we were not bothered by the next door guests, luckily we had a corner room. That is about the best positive things I can say about this place. Now for the nitty gritty. I... More 

Was this review helpful? Yes
HeritageHG, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, I would like to start off by apologizing to you for your recent stay at our property. I know that it is our goal to provide excellent customer service to all of our guests. I have to admit that I am shocked to hear that not only our security but or hotel staff told you not to flush toilet... More 

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Additional Information about BEST WESTERN Heritage Inn

Address: 4600 Clayton Road, Concord, CA 94521-7644
Phone Number:
Location: United States > California > Concord
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Heritage Inn 2*
Number of rooms: 121
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Also Known As:
Best Western Heritage Hotel Concord
Best Western Concord
Concord Best Western

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