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BEST WESTERN Heritage Inn

2.0 of 5
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4600 Clayton Road, Concord, CA 94521-7644
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BEST WESTERN Heritage Inn
Best prices for: 1 room 1 guest
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Ranked #4 of 8 Hotels in Concord
A recent review
4 of 5 stars reviewed yesterday
Alan C Taipei, Taiwan
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180 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Taipei, Taiwan
1 review
4 of 5 stars Reviewed yesterday NEW

The hotel provide high C/P to me. Good reception service and good breakfast. But the internet will out of order once a while. The problem I encountered is TV remote. I asked a service engineer to replaced it but it cause another problem. It was channel adjustment problem then become voice adjustment problem and can't be turned off after replacing... More 

Review collected in partnership with Best Western

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Concord, California
1 review
4 of 5 stars Reviewed 3 days ago NEW

Im always in an out of town but i alwaya stay here everytime i come to town an i usually end up staying for weeks! Prices are very fair i love the deluxe room cause theres jacuzzi jets in my bath tub! The service is very good Karen at the front desk in the mornings an afternoon alwaya helps me... More 

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Contributor
14 reviews 14 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I have stayed in many Best Westerns and have been satisfied with just about all of them until I stayed here.Believe me , I am easily pleased but this hotel is being neglected by ownership.Because we were staying with a group we were getting a very good rate, Unfortunately every time I called the hotel beforehand or had an issue... More 

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Los Angeles, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The Concord Best Western Heritage Inn was a very good bargain. Nice property, clean rooms, an excellent free breakfast and free wifi. Fast food chains nearby and a short drive to Walnut Creek and fine dining options. A great deal!

Review collected in partnership with Best Western

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HeritageHG, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, Thank you for staying with us and for your comments on our hotel. It is our goal to provide each guest with superior customer service and I am glad that you had a great experience at our property. I would like to invite you back and look forward to seeing you next time you are in town. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

They honestly had the worst customer service we have ever experienced at a hotel. The hotel itself is roomy, clean. But the water does not get hot in the shower, and the tv volume would not work! We checked in at midnight, we were not informed that there would be a $100 deposit. Our card strip is so worn it... More 

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HeritageHG, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, I would like to start out by apologizing to you for your bad experience at our property. It is our goal to provide all of our guests with superior customer service. I would like to inform you that I take each situation seriously and I will address these issue that you explained to me and retrain my staff. I... More 

Paradise, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Chose to stay at Best Western vs San Francisco for economic reasons and I prefer a quieter, less crowded town. Brought my sixteen year old daughter to enjoy a preEaster vacation. We found the staff very helpful, the hotel exceptional, the beds were heaven; did not expect to sleep so comfortably! Loved the amenities, it was quiet and safe! Located... More 

Review collected in partnership with Best Western

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HeritageHG, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello I would just like to thank you for staying with us and for posting about your great experience at our hotel. It is our goal to provide superior customer service and I am happy we were able to provide that to you and your daughter. We look forward to the opportunity to serve you again in the future. Thank... More 

Concord, California
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 29, 2015

The only reason I am giving the hotel 2 stars is due to the breakfast servers Glenda & Roselyn. On the maintenance crew I have to say Manuel was a pleasant fellow. The rooms were clean. On many occasions during the evenings there were drug parties and no security to render the situation. On several occasions I have gone days... More 

Was this review helpful? Yes 1
HeritageHG, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, I would like to start out by saying thank you for staying with us and posting about our hotel. It is our goal to provide superior customer service to all of our guests. I am so glad that you found our staff helpful to you when you stayed with us. I am however troubled about the idea that you... More 

italy
Reviewer
5 reviews 5 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 24, 2015

The BEDS are GREAT. The PILLOWS are GREAT. Ask for QUIET? You'll get QUIET. But the BREAKFAST? After the first morning you will want your options to be a little varied maybe but that won't happen. It's the same same same every morning. Sooo staying there multiple days can be discouraging with the redundant breakfast they have available for you.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
HeritageHG, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, I would like to thank you for your posting about our property. I am very happy to hear about the things you loved about our hotel. It is our goal to exceed our guests expectations. I heard what you said about the breakfast. I will be happy to look into more options for the breakfast. We look forward to... More 

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 16, 2015

Stayed for 3 Days. Clean place. Very good customer service. Nice people. Specially Ms Rose who were in charge of the Break Fast did a wonderful job. She was walking by every customer and asking if she should bring Coffee Tea or Anything to Drink

Was this review helpful? Yes 1
HeritageHG, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, We would like to thank you for your posting. It is our goal to give superior customer service at this property. I am so glad that you noticed our staff and how hard they work. We cannot wait for the opportunity to serve you again. Thank you More 

Pleasant Hill, United States
2 reviews
3 of 5 stars Reviewed March 3, 2015

I stayed one night because I needed to get away for an evening and I had Best Western Points saved up. This hotel is a motel style place. The rooms are large and have most amenities such as a HDTV (but standard def cable channels), iron, coffee maker, a microwave and bar sink (sitting on a non-hotel style countertop with... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
HeritageHG, Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, Let me start off by thanking you for choosing our hotel to use your earned rewards points, we appreciate your loyalty to Best Western. It is our goal to ensure that all of our guests have a restful and enjoyable stay at our property. Thank you for your feedback as well. Unfortunately we might not be most conveniently located... More 

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