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Clarion Hotel

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1050 Burnett Avenue, Concord, CA 94520
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Clarion Hotel
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91 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Eureka, California
1 review
1 of 5 stars Reviewed 1 week ago

I planned a birthday concert trip for my daughter. We booked our stay at the Clarion hotel thinking we would all have a great time at the pool and good location. When we arrived the front desk clerk told us that the pool was not working. She leaned on the counter as she booked our room and was very unprofessional... More 

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1 review
1 of 5 stars Reviewed June 11, 2015 via mobile

Book this hotel through Travelocity, pictures looked great on the outside but as soon as my family and I walked in the lobby the man looked at us and took a while to get help... When we arrived at check in time he had a hard time getting ahold of a house keeper to find a room that was ready...... More 

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Mary Ann R, General Manager at Clarion Hotel, responded to this review

Dear valued guest, I do apologize that your recent stay with us was disappointing. I will share your comments with out staff to ensure better guest service; and with our maintenance and housekeeping staff to ensure that our staff is working together to ensure that all of our guests' needs are being taken care of. Please feel free to contact... More 

Travelers are raving about these Concord hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 9, 2015 via mobile

I went to two different rooms with exterior entrances. Both had broken air conditioners. The units were full of dents and dust. The carpets in the two rooms looked old and stained. The pool was out of order. They gave me a room in the tower which was much better but I was really looking forward to the pool. Hopefully... More 

Was this review helpful? Yes 1
Mary Ann R, General Manager at Clarion Hotel, responded to this review

We do apologize that your experience here was not pleasant. I will definitely share your comments with our maintenance staff. Our pool is currently out of order as we are waiting to get the approval of the County to drain our pool and begin repairs and renovations. As this is one of our growing pains, I am looking forward to... More 

Sparks, Nevada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 4, 2015

This hotel has a nice lobby & from a distance looks fine. However the room are a different story. The walls have been painted so many times it's absurd. Carpets are filthy, torn, with holes in them. Furniture is worn, rooms are just dilapidated. This place needs to be totally redone. It's not worth a hundred dollars per night.

Was this review helpful? Yes 1
Mary Ann R, General Manager at Clarion Hotel, responded to this review

We apologize that your recent stay did not meet your expectations. Our staff is working to improve the hotel's quality and cleanliness. We have made alot of progress, however, it appears we are not quite there yet. If you do need to discuss your challenges with me directly, please contact me at the hotel; I would like to hear from... More 

Modesto, California
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 19, 2015

I came early, the older lady checked in someone then when i walked up she said there was nothing till 3pm. She didn't even ask a maid if anything was available yet. She left and the young man, emotiom (something like that), filled her spot and he was able to find a room ready, was nice, friendly, exactly what i... More 

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Mary Ann R, General Manager at Clarion Hotel, responded to this review

Thank you very much for sharing your experience. I am happy that our staff was able to locate a room for you prior to 3pm. We do our best to accommodate guests when possible. We are looking forward to your return. Sincerely, General Manager More 

Costa Mesa, California
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed May 17, 2015

Dated, even in the "newer tower rooms". Pillows and bed are comfortable. Carpet and furniture in my room had weird stains. Nice black out curtains. Quiet rooms with tons of parking (at least during my stay). Wifi sucks; able to connect but no actual data being transmitted. 24 hour front desk. Seems to have pretty good amenities - pool, gift... More 

Was this review helpful? Yes
Mary Ann R, General Manager at Clarion Hotel, responded to this review

I am sorry that your recent stay with us did not meet your expectations. We continue to improve our hotel and are replacing our old worn carpet. Our hotel is a non-smoking hotel with a designated smoking area for our smoking guests. We recently renovated our fitness center. I am interested to hear if you feel we need additional equipment.... More 

Moraga, California
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed May 6, 2015

I stayed here out of necessity. The front desk staff was friendly and welcoming. Room was dated, carpets need replacing. Carpet at exits to elevators are in dyer shape. Bathrooms are small. Room smelled smoky even though this is a non-smoking property. They do provide some amenities which was nice. The bed was very comfortable. That is the most redeeming... More 

Was this review helpful? Yes
Mary Ann R, General Manager at Clarion Hotel, responded to this review

It's Ok, Thank you for your business. We appreciate your comments. As we continue to improve the quality of the hotel, we hope you will return. If you wish to talk with me personally, please feel free to contact me at the hotel directly. We hope that you allow us another chance in the future. Sincerely, More 

1 review
5 of 5 stars Reviewed March 20, 2015

i like this hotel. it>s fun to stay. 2 steps away airport. parking space, so all my friends can always get here and park with no problem. restaurant is nuce, but small, but the same time tasty and in bar i had a lot of fun. i suggest

Was this review helpful? Yes
Mary Ann R, General Manager at Clarion Hotel, responded to this review

Have some fun, Thank you for sharing your recent experience here at the Concord Clarion. We do appreciate your business and look forward to your return. I am not sure if you were able to enjoy our newly remodeled fitness center, however, that is a good alternative if we are experiencing bad weather during your stay. We hope to see... More 

2 reviews
4 of 5 stars Reviewed March 19, 2015

ok, am here for the third time. i's getting better! am telling you! last time i visited (November 2014) it was other owner, that's what new person in charge! Great feater that i came back and met my favorite guys there. am happy good chenges strts to provide. They did a lot of updates. Last time i brought my friends... More 

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Missouri
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 17, 2015

The key to staying here, is to make sure you are in the Tower rooms. They are clean and updated. - Good Shower - Flat Screen TV - Spacious rooms - Several restaurants within walking distances. (Less then 1/2 mile) For runners: .51 miles down Diamond Blvd, is a paved running trail (Iron Horse Regional Trail see Pic). If you... More 

Was this review helpful? Yes
Mary Ann R, General Manager at Clarion Hotel, responded to this review

Good Room/Good Running, Thank you for sharing your comments. We appreciate that your recent stay was pleasant. We hope to see you soon. Sincerely, More 

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