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Crowne Plaza Los Angeles - Commerce Casino

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6121 East Telegraph Road, Commerce, CA 90040
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1 room 1 guest
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Crowne Plaza Los Angeles - Commerce Casino
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154 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cave Creek, Arizona
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Well placed directly off the 5 freeway The Crown Plaza has recently updated it's rooms & reception area. Staff was wonderful, security is visible and prices were comparable to other s of same quality.

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Brooklyn, New York, United States
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the minute you pull up you forger your in an industrial area of Los Angeles and a Vegas style Mecca embraces you. The staff all greet you like you are the most important people on site. A direct cause of excellent management training no doubt. Only in town for a night on a quick business trip we wish it... More 

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Murrieta, California
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I've stayed here many times and I have never had a bad stay. The rooms are always clean and I have never had a problem. The valet is worth it because parking can be a pain. I will continue to stay here. The sports bar has great food.

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Dan T; Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our hotel. We are happy to hear that your stays have been nothing but pleasant. We look forward seeing you on your next visit. More 

Prairieville, Louisiana
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 20, 2015

The parking was bad at night due to it being a casino. So make sure you do valet. The staff were friendly each time we passed by to leave out. What I didn't like was the air cuts off very often which made it very hot. We have our cleaning lady a tip she was very good at welcoming us... More 

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IHGCare, Guest Relations Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Felicia S, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff and housekeeping. However, we’re sorry we fell below your expectation regarding the parking arrangement and restaurant service. We will address these concerns. We take all reviews positive and... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 13, 2015

We stayed for 2 days in July 2015. The room was comfortable, however there was a lot of noise coming from the adjacent room and it was difficult to sleep. The AC was also not very effective. Also, the location of the hotel is not that great, we took it as we were getting a great deal. The hotel is... More 

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Akshat A; Thank you for our review on TripAdvisor. I want to take the time to apologize for the troubles you encounter while staying with us. Please feel free to contact phone, I will make sure we make it right for you on your next visit. More 

New Zealand
Level Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed July 7, 2015

I arrived late and tired after a long flight from Europe, so just wanted to get into my room and lax out.. The hotel was easy to find just off the I5. Parking was a choice of valet parking at the front entrance, or self parking at the back of the hotel. As I usually prefer to do things myself... More 

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Musclebearnz; Thank you for your review on TripAdvisor. We are glad that your stay experience was nothing but a great one. I will share this review with my staff and thank them in your behalf. We hope to see you again. More 

pompton lakes
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed July 5, 2015

I need to stay in LA for two nights and chose this hotel. Its located right off the Freeway 5. Its also located right next to huge outlet mall which was a plus! Clean rooms, good breakfast buffet, and plenty of casino games if one is interested! It has an outside pool and a terrace on the second floor, but... More 

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear SpankingGT; Thank you for your recent feed back in TripAdvisor. We are glad to know that your expectations were met. We look forward your next visit with us. More 

Torreon, Mexico
Level Contributor
175 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed June 30, 2015

the hotel is located right off the 5 freeway........we came to the MMA fights and to play poker........the rooms are small but nice and the morning buffett on the 9th floor was very good each morning........also i agree valet park and pay as its long walk from the parking lot........the bellhops,front desk and staff were outstanding and made us feel... More 

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear 77mockmotorspitc; We are glad that your recent stay was nothing but a great experience for you. Thank your positive review on TripAdvisor and we look forward your next visit. More 

San Mateo, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 28, 2015

We were staying here for a sports tournament and was not thrilled that our athlete teens would be roaming the casino grounds and surrounded by unhealthy environs. However, aside from the nasty cigarette exposure outside the hotel (could barely breathe at times without feeling that we were walking through a toxic smoke cloud), the hotel itself is smoke free. And,... More 

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear PoloGal2014; Thank you for the positive feed back on your recent stay in our hotel, we hope to see you back again! More 

Atlanta, Georgia
Level Contributor
97 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed June 19, 2015

When one hears "Crowne Plaza", no fleeting thoughts of luxury occur. Yet, many Crowne Plazas have the trappings of nicer hotels - lounges, the rooms themselves. But then some inexplicable piece is always missing. This hotel is located in a pretty accessible part of LA. There is a cards-only casino located below it. Parking is not really that easy, and... More 

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Albert L; Thank you for submitting your recent TripAdvisor review. We hope to be the hotel of your choice on your next visit to LA. More 

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