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Crowne Plaza Los Angeles - Commerce Casino

3.5 of 5 6121 East Telegraph Road, Commerce, CA 90040
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Crowne Plaza Los Angeles - Commerce Casino
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Crowne Plaza Los Angeles - Commerce Casino
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121 reviews from our community

Traveler rating
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    26
    9
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ottawa, Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived late and hotel was quite, 2$ valet was worth every penny instead off parking in very large casinon parking and lugging around in the rain! The casino is just off the large lobby and resturent. Night manager was very helpful and courteous as he check me in from his desk. He insisted i have a seat and made sure... More 

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Rosebud, Australia
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our 1st time overseas and the hotel filled our needs for our stay in LA. The room was comfortable and clean and the staff very friendly and helpful to our questions. Yes there were renovations at the time, but they weren't noticeable from our room and they didn't continue into the night. The Sportsbar downstairs served a very... More 

Was this review helpful? Yes 2
Coarsegold, California
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 20, 2014

I was contacted and made a quick trip for business and called them at 11pm for a 2am arrival, they not only were courteous but they knew I was very tired and did everything they could to make the successful 6 hours of sleep my best. They parked my car for ONLY $2, they grabbed my bags, they made sure... More 

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Santa Barbara, California
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 15, 2014

Solid hotel. Great rates if you are playing in the casino. In a seedy area of town adjacent to a busy freeway and downtown Los Angeles. Makes it a no brainier to check in, then gamble, eat and drink till your hearts content and have a room to go to. Friendly staff, comfortable rooms, lots of towels, quiet rooms and... More 

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Las Vegas, Nevada, United States
1 review
5 of 5 stars Reviewed October 6, 2014

I was fortunate enough to stay at the Crown Plaza while in town visiting family and going to baseball games. We were greeted numerous times by very friendly and courteous staff members. Check in was quick and easy. When arriving to my room I found it beyond clean and comfortable and very inviting. I was told there would be renovations... More 

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Houston, Texas, United States
1 review
1 of 5 stars Reviewed October 2, 2014

I booked this hotel well in advance for a business trip. Booking 2 rooms........upon arrival not only was I not made aware of the huge refurb they are doing ( if I was it was very subtle at the reservation stage !) but when checking in we were told they had overbooked and only had 2 SMOKING rooms left.........when I... More 

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Kim S; Thank you for communicating your past experience at Crowne Plaza Los Angeles-Commerce Casino. I understand how upsetting it must have been not to have the room type you had requested. We are currently under a complete room renovation and our room availability is limited. I apologize for not handling the situation to your satisfaction. We assure you... More 

Montreal, Canada
1 review
4 of 5 stars Reviewed September 24, 2014

I Went to the hotel in august for a pageant. the best part of the crowne Plaza is the staff! amazing people and very kind! there is two valet who really helped me during my stay. jose and Emmanuel! also the restaurant manager, Soraya. she was always there for me and the girls during our competition week. the food at... More 

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Puerto Vallarta, Mexico
Contributor
17 reviews 17 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed September 15, 2014

I have no words to describe how terrible my experience was at this hotel. Not only does the entire hotel smells like cigarettes but the staff really doesn't care about guests, or anything related to the hotel for that matter. I was there because we were suggested to stay there as we attended an event at the Convention Center -... More 

Was this review helpful? Yes 1
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

I am sorry to hear that your stay has been less than satisfactory. Your comments will be passed to my staff for necessary improvements. We hope we have the opportunity in the future to provide you with a better experience. Please feel free to contact the hotel directly and ask to speak with the Director of Rooms. More 

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 14, 2014

Tonight is day 2 of my stay at the Crowne Plaza Commerce Casino. I was awaken again, this time for a dead sleep, since I already had a horrible nights rest yesterday. My room currently SMELLS like a Poker Team was partying and SMOKING Cigarettes all night long. Maybe because my neighbors have been yapping away all night obviously smoking... More 

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Janellel; Thank you for taking the time to convey your comments regarding your recent experience with us. We are very sorry to hear of the troubles you experience with us. We will look closely into this matter to prevent that guest smoke in our non smoking rooms. More 

Northallerton, United Kingdom
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed September 13, 2014

Where to start- Parking,we were made to feel second class because we chose to self park rather than use the valet service,and as a result had to park miles away.Once inside the hotel it was not a comfortable environment,it is very pretentious and OTT. The staff looked at us as if we "were country hicks who came to town" and... More 

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Holli; I am sorry to hear that your stay has been less than satisfactory due to the hotel condition. Your comments will be passed to the appropriate department for necessary improvements. We are currently under renovation to all our guest rooms with a modern enhancement. We hope we have the opportunity in the future to provide you with a... More 

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Additional Information about Crowne Plaza Los Angeles - Commerce Casino

Address: 6121 East Telegraph Road, Commerce, CA 90040
Phone Number:
Location: United States > California > Commerce
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Los Angeles - Commerce Casino 3.5*
Number of rooms: 190
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Also Known As:
Crowne Plaza Los Angeles - Commerce Hotel Commerce
Crowne Plaza Commerce

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