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All 7 Commerce hotels

Crowne Plaza Los Angeles - Commerce Casino

3.5 of 5 Hotel   |   6121 East Telegraph Road, Commerce, CA 90040
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Ranked #2 of 7 Hotels in Commerce
A recent review
4 of 5 stars reviewed 1 week ago
JCQC Montreal, Canada
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115 reviews from our community

Traveler rating
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    27
    9
    11
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26
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Montreal, Canada
1 review
4 of 5 stars Reviewed 1 week ago NEW

I Went to the hotel in august for a pageant. the best part of the crowne Plaza is the staff! amazing people and very kind! there is two valet who really helped me during my stay. jose and Emmanuel! also the restaurant manager, Soraya. she was always there for me and the girls during our competition week. the food at... More

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Puerto Vallarta, Mexico
Contributor
14 reviews 14 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have no words to describe how terrible my experience was at this hotel. Not only does the entire hotel smells like cigarettes but the staff really doesn't care about guests, or anything related to the hotel for that matter. I was there because we were suggested to stay there as we attended an event at the Convention Center -... More

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

I am sorry to hear that your stay has been less than satisfactory. Your comments will be passed to my staff for necessary improvements. We hope we have the opportunity in the future to provide you with a better experience. Please feel free to contact the hotel directly and ask to speak with the Director of Rooms. More

Travelers are raving about these Commerce hotels

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Tonight is day 2 of my stay at the Crowne Plaza Commerce Casino. I was awaken again, this time for a dead sleep, since I already had a horrible nights rest yesterday. My room currently SMELLS like a Poker Team was partying and SMOKING Cigarettes all night long. Maybe because my neighbors have been yapping away all night obviously smoking... More

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Janellel; Thank you for taking the time to convey your comments regarding your recent experience with us. We are very sorry to hear of the troubles you experience with us. We will look closely into this matter to prevent that guest smoke in our non smoking rooms. More

Northallerton, United Kingdom
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Where to start- Parking,we were made to feel second class because we chose to self park rather than use the valet service,and as a result had to park miles away.Once inside the hotel it was not a comfortable environment,it is very pretentious and OTT. The staff looked at us as if we "were country hicks who came to town" and... More

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Holli; I am sorry to hear that your stay has been less than satisfactory due to the hotel condition. Your comments will be passed to the appropriate department for necessary improvements. We are currently under renovation to all our guest rooms with a modern enhancement. We hope we have the opportunity in the future to provide you with a... More

Central Coast California
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I felt extremely welcomed from the time we drove up to the curb at valet (which only costs $2.00 per day and has in and out privileges !), The bellman was right there offering to help us as well. The front desk people were very helpful and pleasant and were even able to accommodate my requests as we showed up... More

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Akidcgal; Thank you for taking the time to submit your recent review. I am glad that we fullfill your expectations in your recent stay. More

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 20, 2014

They charged us $140 a night to stay, which i wouldnt of minded.... but it wasnt until after we payed for a week, they told us they was doing improvements on the hotel and it might be a bit noisey.... it was the stay from hell!! everyday for a week they were drilling at 6am in the morning there was... More

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IHGCare, Guest Relations Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear dan b, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More

Calgary
Reviewer
4 reviews 4 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 16, 2014

This review is about the casino experience only. First off, every bet you place requires at least $1 as a "fee" to gamble here. So yes, every hand you play in black jack, baccarat, 3 card poker etc costs $1. Also, every table game has a person who sits at either first or third base with a huge pile of... More

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Bemidji, Minnesota
Contributor
14 reviews 14 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 5, 2014

We were looking for a last minute room. Called main number for crowne plaza- told it was full. I called hotel direct and was able to get a room. Room was clean and spacious - strong chemical smell through out hall ways of hotel. Husband loved poker room. We loved sports bar and amazing Chinese restaurant. Pool closed for remodeling.... More

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Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 27, 2014

This hotel was pretty reasonable in price compared to other big hotels nearby. It was dated and is currently being refurbished. The noise woke us at 6am. Not bad for a one night stop, close to shopping at the Citadel, casino downstairs if thats your thing. The Chinese restaurant was a good feed. Service at check in was helpful and... More

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Commerce6121, Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Fraser T Thank you for taking your time to write a comment, we thank you for understanding our renovation in our property. We apologized for the construction noise that started at 6:00 am, it should have started at 7:00 am so we will make sure to talk to our construction team about that. We are glad you enjoy one... More

Calgary, Alberta, Canada
Contributor
16 reviews 16 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 21, 2014

This hotel has all the amenities needed for most travellers, whether business or family. The hotel is undergoing some internal and external renovations and while I was there the pool and the upper 2 floors were unavailable. I booked my room through Priority Club using points and I was not informed of the work being done. Because of the work... More

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Commerce6121, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Gary, Thank you for your most recent stay with Crowne Plaza –Los Angeles Commerce Casino. We are very sorry to hear you were not informed about the hotels renovation. Our renovation will soon be completed, hopefully you and your family can come in the near future and see our new rooms. We are pleased to hear our staff was... More

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Additional Information about Crowne Plaza Los Angeles - Commerce Casino

Address: 6121 East Telegraph Road, Commerce, CA 90040
Phone Number:
Location: United States > California > Commerce
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Los Angeles - Commerce Casino 3.5*
Number of rooms: 190
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Also Known As:
Crowne Plaza Los Angeles - Commerce Hotel Commerce
Crowne Plaza Commerce

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