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Crowne Plaza Los Angeles - Commerce Casino

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6121 East Telegraph Road, Commerce, CA 90040
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Crowne Plaza Los Angeles - Commerce Casino
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Crowne Plaza Los Angeles - Commerce Casino
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134 reviews from our community

Traveler rating
    33
    51
    28
    10
    12
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31
28
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38
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We saw pictures of the hotel when we booked it, but what we saw surpassed our expectations. The front desk staff was kind enough to offer us the handicap room after we requested to switch for a room with a king bed. The hotel had recently undergone a renovation and our room and other areas of the building absolutely reflected... More 

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Twin Cities
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a repeat visit for me. Stayed here for a couple of nights on business recently as it is convenient to where I work when in Los Angeles.This stay was a big improvement over my previous visit as the hotel was under renovation at that time and construction started early. Would say most of the guests that stay here... More 

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Senior Contributor
44 reviews 44 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've been visiting this hotel a couple of times a year for the past 5 years. Whenever I arrive everyone from the valet to the bell staff to the front desk treat me like I am there every week. I always feel like a VIP when I check in. The rooms have been recently renovated and are very nice now.... More 

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Djuna W; Thank you for your recent survey from TripAdvisor. I am glad to hear that your last stay was nothing but a pleasant one. Thank you for choosing the Crowne Plaza Hotel @ Commerce Casino and we hope to see you back soon. More 

Vancouver, Canada
1 review
2 of 5 stars Reviewed February 12, 2015

No upgrade even we are gold member customer. Telephone inside the room was out of order, we talked to the reception at the time of check-in, they never have it fixed for 3 days. The reason was that they don't have a technician. There is no fridge in the room, they don't have any when we asked for one. The... More 

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Jzhang5; Thank you for taking the time to complete a review of your stay as well as choosing our hotel during your visit. I want to sincerely apologize for the for the telephone issues you had encountered during your stay. Unfortunately the hotel was in the process of upgrading our telephone system and we were at the mercy of... More 

Plainwell, Michigan
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 6, 2015 via mobile

I was here for business and was surprised by the amount of people here that it never seemed crowded or busy. The rooms are spacious and clean. Had comfortable bed and pillows. Since we were shuttled back and forth to our manufacture I didn't really get the chance to see what was around.

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Tom; Thank you for your recent review on TripAdvisor. We are glad that your stay with us was nothing but a great experience. We hope to see you back soon! More 

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed January 29, 2015

below average front desk staff really put me off about this hotel. the actual building starts to take shape as the renovation nearlly completed. the valet parking service is excellent for the price they asked for.

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Edward; Thank you for taking the time to rate us at Tripadvisor. I am sure you had many choices to choose from for your lodging accommodations while visiting Los Angeles and we are glad and thankful for choosing us. We hope to see you back again in your next trip to Los Angeles. More 

Contributor
19 reviews 19 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 22, 2015

We stayed there only for one night, just for shopping at citadel. It's very near to citadel outlets, they have a shuttle as well and the rooms are very comfy, with a stylish corridor. Breakfast is not provided but you can find everything downstairs. The best part is the rooms.

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Jyothi; Thank you for your recent review from Trip Advisor. I am glad that we were able to make your stay, a great stay. We look forward your next visit at the Crowne Plaza @ Commerce Casino More 

1 review
3 of 5 stars Reviewed January 20, 2015

Outside of hotel being renovated. Pool and jacuzzi were "closed" probably due construction - was not listed on their website nor told upon check-in and was very disappointed when we attempted to access it. The manager did give us a credit towards our first night stay only. The beds are EXTREMELY FIRM - we did not have a good night... More 

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Pairofshues; Thank you for your review at Trip Advisor. I want to apologize for the bad experience you recently had with our pool not being in service at this time. Due to renovations It is still closed, but we hope to see you in the near future and hope to make your future stay, a better stay. More 

Senior Contributor
31 reviews 31 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 13, 2015

Rooms recently renovated. Sports bar food mediocre. Outside under renovations, valet parking difficult. Rooms pretty nice. If you do not mind the casino crowd, not to bad. Get the room on hotwire to get a decent rate.

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Todd; Thank you for taking the time to rate us on Trip Advisor. Renovation of the entrance is almost finish and I want to apologize for the inconvenience. We hope to see you back soon and I hope your next visit will be nothing but a great experience. More 

Austin, Texas
1 review
5 of 5 stars Reviewed January 7, 2015

I stayed here from Jan 4 - Jan 6th, for a girls trip with my two best friends. From the moment we arrived we were treated with the utmost kindness and respect. The Valet drivers, were friendly and explained the whole process of using valet. From there we were checked in by Mike, and he was probably the nicest front... More 

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Stella; Thank you for taking the time rating us at Trip Advisor. I am happy to hear that we made you feel home away from home. We look forward for your next visit and we will make sure of making your stay at our hotel, an exceptional stay. More 

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