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All 7 Commerce hotels

Crowne Plaza Los Angeles - Commerce Casino

3.5 of 5 Hotel   |   6121 East Telegraph Road, Commerce, CA 90040
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60%
Ranked #2 of 7 hotels in Commerce
A recent review
4 of 5 stars reviewed 2 days ago
mamamamamamamam Indio, California
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104 people have reviewed this hotel

Traveler rating
    27
    35
    26
    8
    8
See reviews for
22
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29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Indio, California
1 review
4 of 5 stars Reviewed 2 days ago NEW via mobile

I stay here in the commerce casino in the weekend time staff in front was nice to me! Even in the phones there was a lady very nice! I think her say her name necol Very nice lady. I will come agin love the people here.

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Brisbane, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

This hotel was pretty reasonable in price compared to other big hotels nearby. It was dated and is currently being refurbished. The noise woke us at 6am. Not bad for a one night stop, close to shopping at the Citadel, casino downstairs if thats your thing. The Chinese restaurant was a good feed. Service at check in was helpful and... More

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Calgary, Alberta, Canada
Contributor
15 reviews 15 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has all the amenities needed for most travellers, whether business or family. The hotel is undergoing some internal and external renovations and while I was there the pool and the upper 2 floors were unavailable. I booked my room through Priority Club using points and I was not informed of the work being done. Because of the work... More

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Commerce6121, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Gary, Thank you for your most recent stay with Crowne Plaza –Los Angeles Commerce Casino. We are very sorry to hear you were not informed about the hotels renovation. Our renovation will soon be completed, hopefully you and your family can come in the near future and see our new rooms. We are pleased to hear our staff was... More

melbourne
Contributor
19 reviews 19 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Very disappointed by this hotel. Old, tired and poorly cleaned/maintained. Walls in elevater lobby's and halls were banged up and covered in marks and dirty hand prints etc. 2-3 star at best. Eating in lobby bar was a big mistake for us, with two of three meals well below what should be expected. Mushroom risotto should have mushroom in it,... More

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Commerce6121, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

I am sorry to hear that your stay has been less than satisfactory due to the hotel condition. Your comments will be passed to the appropriate department for necessary improvements. We are currently under renovation to all our guest rooms with a modern enhancement. We hope we have the opportunity in the future to provide you with a better experience.... More

Travelers are raving about these Commerce hotels

Overland Park, Kansas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Went to spend my 4th of July weekend here, very disappointed and unacceptable service. Worst service ever! I prepaid for the hotel through hotels.com, once arrived they said they do not have the room that I reserved in advance which was $158/nt with Jacuzzi, they told me they cannot do anything told me to call hotels.com. Hotels.com finally got me... More

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Portland, Maine
Top Contributor
148 reviews 148 reviews
134 hotel reviews
96 helpful votes 96 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed at this property in the past. Sadly, because of circumstances with this visit, I will not stay again. If my business brings me to Commerce, I will stay at the Doubletree just down the road. For this particular stay, lets start with the "pros." ... Staff at desk were pleasant. Mae (I'm not sure if I have... More

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IHGCare, Guest Relations Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Eulalia_3, Thank you for writing a detailed review of your experience. It makes us happy to read that after some initial issues with the room accommodation, these were all sorted out and addressed accordingly. Your feedback regarding the cleanliness of the room and and front desk service is highly appreciated. On the other hand, it is regrettable that the... More

Brisbane, Australia
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 5 weeks ago

The staff were very friendly as were the patrons, my husband and I spent one night here after hearing it was the largest card room in the world and wanting to learn how to play cards seeing we were in the area. Not only were we taught properly by the staff but they bent over backwards to make sure our... More

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San Francisco, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 17, 2014

My stay at Commerce Crowne Plaza was average. The location is quite far away from L.A downtown and it's pretty much next to the highway. However, you can ask for free shuttle pick-up either at Union Station or at any location is within 10 miles. Give hotel a call when you're ready to be picked up. When I checked in,... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Koko S, Thank you for writing a review on your recent stay. We take delight in knowing that despite the challenges regarding our location, you managed to find our complimentary shuttle service convenient. You seem to have particularly liked the food and service in our restaurant. We take pride in knowing that our food and beverage staff was able... More

Goodyear, Arizona
Top Contributor
61 reviews 61 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 21, 2014

The place is elegant. If your a poker player its the place to be. I came through for a night on the way to Phoenix. The valet parking would not touch my bike. I came in on a Harley. The parking manager directed me to a covered parking space in view of the staff. Way above and beyond expectations. The... More

Was this review helpful? Yes 1
Woodbine, Maryland
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 18, 2014 via mobile

I would avoid the hotel for the next six months. They provided us a letter when we checked in stating that they are doing construction starting at 8am yet start every day at 7:15. When asked about it the front desk responded that they start at 7am and said the letter was wrong. They made us feel like it was... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear JMPeck, Thank you for taking the time to convey your comments regarding your recent experience with us. I am very sorry to hear about the troubles you encountered over the renovation. Kindly be assured that we treat this matter seriously as we always strive to deliver world-class service to our guests as your comments are being shared with the... More

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Additional Information about Crowne Plaza Los Angeles - Commerce Casino

Address: 6121 East Telegraph Road, Commerce, CA 90040
Phone Number:
Location: United States > California > Commerce
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Los Angeles - Commerce Casino 3.5*
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Also Known As:
Crowne Plaza Los Angeles - Commerce Hotel Commerce
Crowne Plaza Commerce

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Amenities

Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Crowne Plaza Hotel Los Angeles Commerce Casino. Whether you're traveling to Los Angeles for business or pleasure stay close to all the exciting action you'd expect from Las Vegas! This upscale tower of hospitality resembles a Babylonian theme with lush gardens, water fountains and a grand entry that will impress even the most discerning traveler. The Crowne Plaza Hotel at Commerce Casino, is 'The Place to Meet'; is located adjacent to the World's Largest Card Gaming Casino, the Commerce Casino. The hotel is also in close proximity to all of Southern California major attractions, STAPLES arena and Convention Center, Downtown Los Angeles, Hollywood, Disneyland. May we book your reservation? We look forward to welcoming you to our fabulous hotel. ... more   less 
Number of rooms
190

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