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All 7 Commerce hotels

Crowne Plaza Los Angeles - Commerce Casino

3.5 of 5 Hotel   |   6121 East Telegraph Road, Commerce, CA 90040
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Ranked #2 of 7 Hotels in Commerce
A recent review
4 of 5 stars reviewed 2 days ago
356AndrewR Coarsegold, California
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118 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Coarsegold, California
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I was contacted and made a quick trip for business and called them at 11pm for a 2am arrival, they not only were courteous but they knew I was very tired and did everything they could to make the successful 6 hours of sleep my best. They parked my car for ONLY $2, they grabbed my bags, they made sure... More

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Santa Barbara, California
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Solid hotel. Great rates if you are playing in the casino. In a seedy area of town adjacent to a busy freeway and downtown Los Angeles. Makes it a no brainier to check in, then gamble, eat and drink till your hearts content and have a room to go to. Friendly staff, comfortable rooms, lots of towels, quiet rooms and... More

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Las Vegas, Nevada, United States
1 review
5 of 5 stars Reviewed October 6, 2014

I was fortunate enough to stay at the Crown Plaza while in town visiting family and going to baseball games. We were greeted numerous times by very friendly and courteous staff members. Check in was quick and easy. When arriving to my room I found it beyond clean and comfortable and very inviting. I was told there would be renovations... More

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Houston, Texas, United States
1 review
1 of 5 stars Reviewed October 2, 2014

I booked this hotel well in advance for a business trip. Booking 2 rooms........upon arrival not only was I not made aware of the huge refurb they are doing ( if I was it was very subtle at the reservation stage !) but when checking in we were told they had overbooked and only had 2 SMOKING rooms left.........when I... More

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Kim S; Thank you for communicating your past experience at Crowne Plaza Los Angeles-Commerce Casino. I understand how upsetting it must have been not to have the room type you had requested. We are currently under a complete room renovation and our room availability is limited. I apologize for not handling the situation to your satisfaction. We assure you... More

Travelers are raving about these Commerce hotels

Montreal, Canada
1 review
4 of 5 stars Reviewed September 24, 2014

I Went to the hotel in august for a pageant. the best part of the crowne Plaza is the staff! amazing people and very kind! there is two valet who really helped me during my stay. jose and Emmanuel! also the restaurant manager, Soraya. she was always there for me and the girls during our competition week. the food at... More

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Puerto Vallarta, Mexico
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 15, 2014

I have no words to describe how terrible my experience was at this hotel. Not only does the entire hotel smells like cigarettes but the staff really doesn't care about guests, or anything related to the hotel for that matter. I was there because we were suggested to stay there as we attended an event at the Convention Center -... More

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

I am sorry to hear that your stay has been less than satisfactory. Your comments will be passed to my staff for necessary improvements. We hope we have the opportunity in the future to provide you with a better experience. Please feel free to contact the hotel directly and ask to speak with the Director of Rooms. More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 14, 2014

Tonight is day 2 of my stay at the Crowne Plaza Commerce Casino. I was awaken again, this time for a dead sleep, since I already had a horrible nights rest yesterday. My room currently SMELLS like a Poker Team was partying and SMOKING Cigarettes all night long. Maybe because my neighbors have been yapping away all night obviously smoking... More

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Janellel; Thank you for taking the time to convey your comments regarding your recent experience with us. We are very sorry to hear of the troubles you experience with us. We will look closely into this matter to prevent that guest smoke in our non smoking rooms. More

Northallerton, United Kingdom
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed September 13, 2014

Where to start- Parking,we were made to feel second class because we chose to self park rather than use the valet service,and as a result had to park miles away.Once inside the hotel it was not a comfortable environment,it is very pretentious and OTT. The staff looked at us as if we "were country hicks who came to town" and... More

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Holli; I am sorry to hear that your stay has been less than satisfactory due to the hotel condition. Your comments will be passed to the appropriate department for necessary improvements. We are currently under renovation to all our guest rooms with a modern enhancement. We hope we have the opportunity in the future to provide you with a... More

Central Coast California
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed August 30, 2014

I felt extremely welcomed from the time we drove up to the curb at valet (which only costs $2.00 per day and has in and out privileges !), The bellman was right there offering to help us as well. The front desk people were very helpful and pleasant and were even able to accommodate my requests as we showed up... More

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Akidcgal; Thank you for taking the time to submit your recent review. I am glad that we fullfill your expectations in your recent stay. More

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 20, 2014

They charged us $140 a night to stay, which i wouldnt of minded.... but it wasnt until after we payed for a week, they told us they was doing improvements on the hotel and it might be a bit noisey.... it was the stay from hell!! everyday for a week they were drilling at 6am in the morning there was... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear dan b, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More

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Additional Information about Crowne Plaza Los Angeles - Commerce Casino

Address: 6121 East Telegraph Road, Commerce, CA 90040
Phone Number:
Location: United States > California > Commerce
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Los Angeles - Commerce Casino 3.5*
Number of rooms: 190
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Also Known As:
Crowne Plaza Los Angeles - Commerce Hotel Commerce
Crowne Plaza Commerce

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