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Crowne Plaza Los Angeles - Commerce Casino

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6121 East Telegraph Road, Commerce, CA 90040
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Crowne Plaza Los Angeles - Commerce Casino
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151 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Prairieville, Louisiana
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The parking was bad at night due to it being a casino. So make sure you do valet. The staff were friendly each time we passed by to leave out. What I didn't like was the air cuts off very often which made it very hot. We have our cleaning lady a tip she was very good at welcoming us... More 

Was this review helpful? Yes
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for 2 days in July 2015. The room was comfortable, however there was a lot of noise coming from the adjacent room and it was difficult to sleep. The AC was also not very effective. Also, the location of the hotel is not that great, we took it as we were getting a great deal. The hotel is... More 

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Akshat A; Thank you for our review on TripAdvisor. I want to take the time to apologize for the troubles you encounter while staying with us. Please feel free to contact phone, I will make sure we make it right for you on your next visit. More 

New Zealand
Level Contributor
42 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I arrived late and tired after a long flight from Europe, so just wanted to get into my room and lax out.. The hotel was easy to find just off the I5. Parking was a choice of valet parking at the front entrance, or self parking at the back of the hotel. As I usually prefer to do things myself... More 

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Musclebearnz; Thank you for your review on TripAdvisor. We are glad that your stay experience was nothing but a great one. I will share this review with my staff and thank them in your behalf. We hope to see you again. More 

pompton lakes
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I need to stay in LA for two nights and chose this hotel. Its located right off the Freeway 5. Its also located right next to huge outlet mall which was a plus! Clean rooms, good breakfast buffet, and plenty of casino games if one is interested! It has an outside pool and a terrace on the second floor, but... More 

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear SpankingGT; Thank you for your recent feed back in TripAdvisor. We are glad to know that your expectations were met. We look forward your next visit with us. More 

Torreon, Mexico
Level Contributor
168 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 4 weeks ago

the hotel is located right off the 5 freeway........we came to the MMA fights and to play poker........the rooms are small but nice and the morning buffett on the 9th floor was very good each morning........also i agree valet park and pay as its long walk from the parking lot........the bellhops,front desk and staff were outstanding and made us feel... More 

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear 77mockmotorspitc; We are glad that your recent stay was nothing but a great experience for you. Thank your positive review on TripAdvisor and we look forward your next visit. More 

San Mateo, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were staying here for a sports tournament and was not thrilled that our athlete teens would be roaming the casino grounds and surrounded by unhealthy environs. However, aside from the nasty cigarette exposure outside the hotel (could barely breathe at times without feeling that we were walking through a toxic smoke cloud), the hotel itself is smoke free. And,... More 

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear PoloGal2014; Thank you for the positive feed back on your recent stay in our hotel, we hope to see you back again! More 

Atlanta, Georgia
Level Contributor
97 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed June 19, 2015

When one hears "Crowne Plaza", no fleeting thoughts of luxury occur. Yet, many Crowne Plazas have the trappings of nicer hotels - lounges, the rooms themselves. But then some inexplicable piece is always missing. This hotel is located in a pretty accessible part of LA. There is a cards-only casino located below it. Parking is not really that easy, and... More 

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Albert L; Thank you for submitting your recent TripAdvisor review. We hope to be the hotel of your choice on your next visit to LA. More 

North Hills
Level Contributor
389 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
3 of 5 stars Reviewed June 15, 2015

While teaching a class in the City of Commerce, we stayed at the Crowne Plaza Commerce Casino Hotel. First of all, this is a very busy Card Casino, Second, if you have a lot of luggage, it is better to valet park so the Bell Captain can unload everything to one of the very closely guarded carts. Otherwise, you’ll have... More 

Was this review helpful? Yes 1
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Robert L; Thank you for your recent TripAdvisor review. We are glad that you had a great time while staying with us and we hope to see you back soon. More 

West Springfield, Massachusetts
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 13, 2015

On my third day of a 16 day stay and I and I have been so disappointed that I started looking at other area hotels. The hotel itself is clean. The first issue is parking. Unless you're willing to pay the five dollars a day to do valet parking plus tipping, you will need to self park which is free... More 

Was this review helpful? Yes 1
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Sir; I want to apologize for the bad experience you had while staying with us. We are looking into this matter to correct this issues. We hope to see you back again and also hope to earn back your trust. More 

Travelers are raving about these Commerce hotels

Jakarta, Indonesia
Level Contributor
639 reviews
253 hotel reviews
common_n_hotel_reviews_1bd8 587 helpful votes
5 of 5 stars Reviewed May 27, 2015

We feel the Crowne Plaza is a very good deal. It’s about a 20-minute drive from LAX. We arrived at night, and we followed the advice of other TripAdvisor reviewers, leaving our car with the valet ($5 fee) without even exploring self-parking areas. The next morning it was clear that all of the nearby parking was strictly for valet, so... More 

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Staidthere; Thank you for your recent review on TripAdvisor. We are happy to know that your recent stay with us was nothing but a great experience for you. We look forward seeing you again. More 

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