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Crowne Plaza Los Angeles - Commerce Casino

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6121 East Telegraph Road, Commerce, CA 90040
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Crowne Plaza Los Angeles - Commerce Casino
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Crowne Plaza Los Angeles - Commerce Casino
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136 reviews from our community

Traveler rating
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    28
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Australia
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at this hotel using IHG points for a one night stay after a trip to Hawaii, before we flew back to Australia. We specifically chose this hotel to have a good shop at the nearby Citadel Outlet Mall. The hotel is a good 40min drive from LAX and in what seems to be a bit... More 

Was this review helpful? Yes 2
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Dokken; Thank you for your recent review in TripAdvisor, we are delighted that you had a wonderful experience while staying with us and we look forward your next visit. More 

Geneva, Switzerland
Top Contributor
80 reviews 80 reviews
24 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Very disappointed. Lowest level of crowne plaza I have been - at least compared to European and international crowne plaza peer. The level of service is mediocre. The hotel is not convienently located (far from downtown and even farther from airport - especially with traffic that double your time). neither for tourists nor business travelers. the hotel is dedicated for... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear M D, Thank you for your stay and leaving us a review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We apologize that your stay with us was not up to your standards. We appreciate your taking the time to make us aware... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We saw pictures of the hotel when we booked it, but what we saw surpassed our expectations. The front desk staff was kind enough to offer us the handicap room after we requested to switch for a room with a king bed. The hotel had recently undergone a renovation and our room and other areas of the building absolutely reflected... More 

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Angela N; Thank you for positive feedback. I will share your comments with our staff and we hope to see you back soon. More 

Twin Cities
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was a repeat visit for me. Stayed here for a couple of nights on business recently as it is convenient to where I work when in Los Angeles.This stay was a big improvement over my previous visit as the hotel was under renovation at that time and construction started early. Would say most of the guests that stay here... More 

Was this review helpful? Yes 1
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear thorno2; Thank you for taking the time to rate is in TripAdvisor. We look forward for your next visit and hope to make it another great experience. More 

Senior Contributor
44 reviews 44 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed March 1, 2015

I've been visiting this hotel a couple of times a year for the past 5 years. Whenever I arrive everyone from the valet to the bell staff to the front desk treat me like I am there every week. I always feel like a VIP when I check in. The rooms have been recently renovated and are very nice now.... More 

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Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Djuna W; Thank you for your recent survey from TripAdvisor. I am glad to hear that your last stay was nothing but a pleasant one. Thank you for choosing the Crowne Plaza Hotel @ Commerce Casino and we hope to see you back soon. More 

Vancouver, Canada
1 review
2 of 5 stars Reviewed February 12, 2015

No upgrade even we are gold member customer. Telephone inside the room was out of order, we talked to the reception at the time of check-in, they never have it fixed for 3 days. The reason was that they don't have a technician. There is no fridge in the room, they don't have any when we asked for one. The... More 

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Jzhang5; Thank you for taking the time to complete a review of your stay as well as choosing our hotel during your visit. I want to sincerely apologize for the for the telephone issues you had encountered during your stay. Unfortunately the hotel was in the process of upgrading our telephone system and we were at the mercy of... More 

Plainwell, Michigan
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 6, 2015 via mobile

I was here for business and was surprised by the amount of people here that it never seemed crowded or busy. The rooms are spacious and clean. Had comfortable bed and pillows. Since we were shuttled back and forth to our manufacture I didn't really get the chance to see what was around.

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Tom; Thank you for your recent review on TripAdvisor. We are glad that your stay with us was nothing but a great experience. We hope to see you back soon! More 

Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed January 29, 2015

below average front desk staff really put me off about this hotel. the actual building starts to take shape as the renovation nearlly completed. the valet parking service is excellent for the price they asked for.

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Edward; Thank you for taking the time to rate us at Tripadvisor. I am sure you had many choices to choose from for your lodging accommodations while visiting Los Angeles and we are glad and thankful for choosing us. We hope to see you back again in your next trip to Los Angeles. More 

Contributor
19 reviews 19 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 22, 2015

We stayed there only for one night, just for shopping at citadel. It's very near to citadel outlets, they have a shuttle as well and the rooms are very comfy, with a stylish corridor. Breakfast is not provided but you can find everything downstairs. The best part is the rooms.

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Jyothi; Thank you for your recent review from Trip Advisor. I am glad that we were able to make your stay, a great stay. We look forward your next visit at the Crowne Plaza @ Commerce Casino More 

1 review
3 of 5 stars Reviewed January 20, 2015

Outside of hotel being renovated. Pool and jacuzzi were "closed" probably due construction - was not listed on their website nor told upon check-in and was very disappointed when we attempted to access it. The manager did give us a credit towards our first night stay only. The beds are EXTREMELY FIRM - we did not have a good night... More 

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Pairofshues; Thank you for your review at Trip Advisor. I want to apologize for the bad experience you recently had with our pool not being in service at this time. Due to renovations It is still closed, but we hope to see you in the near future and hope to make your future stay, a better stay. More 

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