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Crowne Plaza Los Angeles - Commerce Casino

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6121 East Telegraph Road, Commerce, CA 90040
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Crowne Plaza Los Angeles - Commerce Casino
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Crowne Plaza Los Angeles - Commerce Casino
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141 Reviews from our TripAdvisor Community

Traveler rating
    35
    54
    29
    11
    12
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32
31
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38
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Jakarta, Indonesia
Top Contributor
624 reviews 624 reviews
251 hotel reviews
577 helpful votes 577 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We feel the Crowne Plaza is a very good deal. It’s about a 20-minute drive from LAX. We arrived at night, and we followed the advice of other TripAdvisor reviewers, leaving our car with the valet ($5 fee) without even exploring self-parking areas. The next morning it was clear that all of the nearby parking was strictly for valet, so... More 

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Staidthere; Thank you for your recent review on TripAdvisor. We are happy to know that your recent stay with us was nothing but a great experience for you. We look forward seeing you again. More 

Provo, Utah
Senior Contributor
35 reviews 35 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was a good hotel. It was nice and clean and close to everything you would want to be close to. The rooms seemed very reasonably priced plus there were a few nice restaurants inside and gambling if you want to gamble. It was about 20 minutes from downtown LA in about 30 minutes from Hollywood if I remember

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Smity11; Thank you for your recent review on TripAdvisor. More 

Vancouver, Canada
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for one night after receiving an online deal. After reading the reviews here and looking at the photos on tripadvisor, I had pretty low expectations for this hotel. After checking in, I was pleasantly surprised by the how nice and new the rooms were. Everything was clean, beds were comfortable and the free internet was great. The rooms... More 

Was this review helpful? Yes
Giovanni M, General Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear hotelking85; Thank you for your recent review on TripAdvisor. I am glad that you had a great time staying with us. We will be renovating the lobby this June and we hope you choose us on your next trip to Los Angeles. More 

Famagusta, Cyprus
Top Contributor
75 reviews 75 reviews
5 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Husband stayed here with three other friends. Very impressed. Clean, large luxury rooms which was fabulous compared to the rooms they stayed in New York just a few days before LA trip. Location was fantastic. Very close to the large shopping centres of top class brands. The casino was enormous. They said they felt like billionaires! Will definitely be staying... More 

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear M19D16; Thank you for your recent feedback on TripAdvisor and we look forward your visit on the summer. More 

El Centro, CA, United States
Contributor
20 reviews 20 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 27, 2015

On a play-it-by-ear road trip with a lady friend. She decided we would stay at this place, which is in the same structure, but I don't think a part of, the Commerce Casino. Nothing special, but if you want to gamble until 4 a.m., like my friend did, it's quite handy(she won about $900.00) The room was clean, but linens... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Lance K, We appreciate you sharing your experiences with regards to your stay at our hotel. We work very hard to ensure our facilities and guest services are superior and we appreciate your business with us. It is nice to read that your dining experience is up to your par. However, it is regrettable if the condition of the... More 

Australia
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed April 3, 2015

My wife and I stayed at this hotel using IHG points for a one night stay after a trip to Hawaii, before we flew back to Australia. We specifically chose this hotel to have a good shop at the nearby Citadel Outlet Mall. The hotel is a good 40min drive from LAX and in what seems to be a bit... More 

Was this review helpful? Yes 2
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Dokken; Thank you for your recent review in TripAdvisor, we are delighted that you had a wonderful experience while staying with us and we look forward your next visit. More 

Geneva, Switzerland
Top Contributor
85 reviews 85 reviews
25 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed March 29, 2015

Very disappointed. Lowest level of crowne plaza I have been - at least compared to European and international crowne plaza peer. The level of service is mediocre. The hotel is not convienently located (far from downtown and even farther from airport - especially with traffic that double your time). neither for tourists nor business travelers. the hotel is dedicated for... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear M D, Thank you for your stay and leaving us a review. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. We apologize that your stay with us was not up to your standards. We appreciate your taking the time to make us aware... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 21, 2015

We saw pictures of the hotel when we booked it, but what we saw surpassed our expectations. The front desk staff was kind enough to offer us the handicap room after we requested to switch for a room with a king bed. The hotel had recently undergone a renovation and our room and other areas of the building absolutely reflected... More 

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Angela N; Thank you for positive feedback. I will share your comments with our staff and we hope to see you back soon. More 

Twin Cities
Senior Contributor
46 reviews 46 reviews
27 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed March 17, 2015

This was a repeat visit for me. Stayed here for a couple of nights on business recently as it is convenient to where I work when in Los Angeles.This stay was a big improvement over my previous visit as the hotel was under renovation at that time and construction started early. Would say most of the guests that stay here... More 

Was this review helpful? Yes 1
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear thorno2; Thank you for taking the time to rate is in TripAdvisor. We look forward for your next visit and hope to make it another great experience. More 

Senior Contributor
44 reviews 44 reviews
6 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 1, 2015

I've been visiting this hotel a couple of times a year for the past 5 years. Whenever I arrive everyone from the valet to the bell staff to the front desk treat me like I am there every week. I always feel like a VIP when I check in. The rooms have been recently renovated and are very nice now.... More 

Was this review helpful? Yes
Giovanni M, Front Office Manager at Crowne Plaza Los Angeles - Commerce Casino, responded to this review

Dear Djuna W; Thank you for your recent survey from TripAdvisor. I am glad to hear that your last stay was nothing but a pleasant one. Thank you for choosing the Crowne Plaza Hotel @ Commerce Casino and we hope to see you back soon. More 

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