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Pacific Palms Resort

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One Industry Hills Parkway, City of Industry, CA 91744
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1 room 1 guest
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Pacific Palms Resort
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206 Reviews from our TripAdvisor Community

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Traveler rating
    46
    75
    43
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    26
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Spanish first
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English first
  • All months
    (206)
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    (46)
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    (65)
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    (53)
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    (42)
All months
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I recently had the pleasure of staying at the Pacific Palms resort for a week and I must say I loved it! The resort is absolutely beautiful with well manicured grounds. I stayed in the executive king. My room was a lovely size and very clean. It included a lounge chair with ottoman, flat screen television, desk, and stocked mini... More 

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Augusta, Georgia
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Location is nice, hotel is in good shape. Challenging golf course and top notch restaurant. The hotel is on a high knoll so you can go outside in the evenings when it is clear and see a long way. Many TV/Movies are shot here so you might even see celebrities. The pool area is wonderful

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Las Vegas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Don't stay here. Place isn't safe and secure. My car and a friend's both were broken into and the seats stolen. Sheriff confirmed that there have been 5 break-ins of the same type in the past 30 days. My vehicle was parked right next to the front doors. There is no outside security and no camera coverage. Would stay anywhere... More 

Was this review helpful? Yes 4
Pacific P, Director of Sales at Pacific Palms Resort, responded to this review

Texasbingo, We are sorry to hear about the issue with your car in the parking lot. We do have thousands of cars come and go without incident, but unfortunately the parking lot is open to the public and items are left in cars at the owner risk. More 

Travelers are raving about these City of Industry hotels

Colorado
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 16, 2015

Our family typically prefers to stay in simpler places (think Choice Hotels). But the selection of the hotel was made for us so we stayed. Also, we were traveling with our almost 18-month-old, so some of my comments come from that context. At first they gave us a double room but when we explained that it wouldn't work with our... More 

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Pacific P, Manager at Pacific Palms Resort, responded to this review

ColoradoHema, Thank you for your comments regarding your recent stay with us at Pacific Palms Resort. We are pleased that you were with us, and that you enjoyed your stay. We hope to have the opportunity to welcome you again in the future. We also want to thank you for your comments with respect to the balcony width issue. We... More 

Beijing, China
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 11, 2015

What a wonderful hotel aimed at a conference or golfing stay. The King size room was spacious and comfortable with the amenities such as gymnasium and outdoor swimming pool very good. Golfers would love this resort with its 2 golf courses,driving range, pro shop and coaches on hand. The Restaurant called Red is wonderful and when you are to late... More 

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Pacific P, Manager at Pacific Palms Resort, responded to this review

Thank you Michele T…for your very kind comments about Pacific Palms Resort’s atmosphere, dining and service.  We appreciate it and will share them with our staff right away. More 

1 review
5 of 5 stars Reviewed July 10, 2015

Loved walking on premises! Safe and friendly atmosphere. Went at night with a couple of friends and had a great time. Would return again in a heart beat! It was a great place to walk after a great meal and good friends!

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Pacific P, Manager at Pacific Palms Resort, responded to this review

 Thank you Martin for your time with us and very kind comments about our resort atmosphere and service! We hope to see you back again soon. More 

Taytay, Philippines
Level Contributor
69 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 26, 2015

My husband and I stayed here in August of 2013. The room is big and comfortable. The view of the golf course, the swimming pool and the mountain is a refreshing way to start your romantic day. The staff (some are Filipinos) are so helpful and welcoming.

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Pacific P, Manager at Pacific Palms Resort, responded to this review

Thank you wengM18…for your kind comments.  We will certainly share these with our staff and ownership with pleasure. Best wishes from our Pacific Palms Resort team! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 25, 2015 via mobile

This hotel has the rudest people I have ever met. They messed up on my reservation and took all my money. I asked to speak with an employees boss and he refused to let me. they made up a story after I left to cover their tracks. I have never been so angry and upset towards a company. I do... More 

Was this review helpful? Yes 1
Pacific P, Manager at Pacific Palms Resort, responded to this review

Ashtonakers, Please contact Mark Podolski at mpodolski@pacificpalmsresort.com for further conversation on this as we need to understand your concern.  Thank you. More 

Santa Cruz, California
Level Contributor
8 reviews
3 hotel reviews
5 of 5 stars Reviewed June 18, 2015

We stay 3 night for vacation.this hotel is very nice. I like hot tub with the great view my wife and daughter like too . At outdoor dining have a live music. So cool. We very happy .. And be back again. Easy parking Ann all staff very helpful Try breakfast so yummy

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Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 17, 2015

I had attended some conferences here in the past but never stayed overnight. I found the room very nice, clean , great stand up shower with mini bar and in room coffee maker. Only negative is although they have flat panel TV, no HD and No CNBC which is tough for those who dabble in the market. Overall very nice... More 

Was this review helpful? Yes 1
Pacific P, Manager at Pacific Palms Resort, responded to this review

Thank you Akachip…for staying with us and your kind comments. We will certainly pass this on to our staff. More 

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