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Pacific Palms Resort

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One Industry Hills Parkway, City of Industry, CA 91744
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Pacific Palms Resort
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Pacific Palms Resort
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192 reviews from our community

Traveler rating
    40
    74
    41
    14
    23
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29
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
64 reviews 64 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My wife and I stayed at this hotel many years ago when it was known as the Sheraton Industry Hills Resort. It is now a Preferred Hotels affiliated property, called the Pacific Palms Resort. The hotel caters mostly to conventions, large business conferences, weddings, and other special events. This hotel is well maintained, and has a spectacular setting overlooking the... More 

Was this review helpful? Yes 1
Pacific P, Manager at Pacific Palms Resort, responded to this review

Daryl, Thank you for your reviews and kind words about our property. We always hold our employees accountable to the highest standards in customer service and we apologize if your experience wasn't up to the standard we hold. We hope to see you again soon and thanks for staying with us. -Pacific Palms Resort Management More 

Irvine, California
Senior Contributor
38 reviews 38 reviews
37 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Stayed for 3 nights in March for a business conference. Pros - beautiful views from the outdoor areas of the hotel, restaurant, pool. Walking around the grounds was relaxing. My room on a higher floor had a beautiful view of the city and lights at nighttime with floor to ceiling windows. The room itself was clean, modern, and appeared to... More 

Was this review helpful? Yes 1
Pacific P, Manager at Pacific Palms Resort, responded to this review

Thank you QT Gurlie…for your kind thoughts about our resort and we’ll look into the Fitness Center air concern mentioned. More 

Pasadena, California
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 4, 2015

The is primarily a golf course first, a wedding/event venue second and finally a resort/hotel. I came here knowing all this so I expected to see golfers everywhere and that's basically what we got. There were actually several golf tournaments happening as we stayed, just as quiet place to stay the night, and we did not exactly get a quiet... More 

Was this review helpful? Yes 1
Tustin, California
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 23, 2015

The hotel has wonderful views because it sits on a hill. The workers are very attentive and friendly. However, the rooms are a bit tired & need some TLC. Due to it's proximity to many businesses in the area, the hotel has a varied & eclectic menu, from Mexican Food, to Asian Food. A little revamping & this hotel can... More 

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Pacific P, Manager at Pacific Palms Resort, responded to this review

Thank you for your review and kind comments about our staff and setting.  We are actually in the process of guestroom renovations as well. -The Management Staff   More 

New Jersey
Contributor
15 reviews 15 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 12, 2015

Lots of traffic getting to this hotel. The area you drive thru is not the best. Then you turn on the street and go up a hill. The grounds for this hotel are very nice. They have a nice lit driving range and a really nice golf course. I had a nice lunch outside overlooking the golf course. The room... More 

Was this review helpful? Yes 2
Los Angeles, California
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 8, 2014

Stayed a night at the hotel cause my work had their Xmas party there. Overall Hotel was pretty awesome. Located on top of a hill that overlooked a good city view and the other side overlooked the gold course and mountains. Hotel staff was VERY friendly and professional. Check in took maybe 2 mins and then i was given a... More 

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Pacific P, Manager at Pacific Palms Resort, responded to this review

Thank you for the kind words about our resort’s view and staff Joel.  We’re glad to have helped you have a great outing with your company. -Pacific Palms Resort Management More 

1 review
5 of 5 stars Reviewed December 4, 2014

The rooms are very comfortable with great views the higher up you are. The natural light is wonderful coming through the windows as are the sunrises and sunsets. Downstairs is a restaurant with many great choices of food. I had a great relaxing stay.

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Pacific P, Manager at Pacific Palms Resort, responded to this review

Thank you for your kind comments about Pacific Palms Resort, the location/views and the food!  We’re glad to have helped you with your vacation! ~The Resort Management More 

Berkeley, California
1 review
5 of 5 stars Reviewed December 3, 2014

Normally, one wouldn't consider the City of Industry as a vacation destination spot, but my family and I were totally satisfied with the accommodations provided by the Pacific Palms: Friendly staff, great restaurants, excellent buffet, comfortable rooms, decent Wi-Fi, fun pool with an amazing view, and two off the charts golf courses. We had a great time, and would totally... More 

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Las Vegas, Nevada
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 2, 2014

We attended the Annual Halloween on Haunted Hill party and stayed here so we didnt have to drink and drive. It was a great decision considering many of our friends got a taxi home. There is alot to do here. There are the restaurants, especially the buffet is good. There is the spa which my date enjoyed. And of course... More 

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Pacific P, Manager at Pacific Palms Resort, responded to this review

Thank you JC…for your very kind comments about our resort offerings and staff.  It’s great to have had you trying so much of what we have to offer on site.  Best wishes and hope to see you back soon. ~Pacific Palms Resort More 

1 review
5 of 5 stars Reviewed December 1, 2014

My family and I went to a Thanksgiving family reunion and I was so impressed by the level of service I experienced by the staff at Pacific Palms.. They anticipated my every request or need and took care of all of us as if we were family. They had smiling faces, happy eyes and never gave any attitude for any... More 

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Pacific P, Manager at Pacific Palms Resort, responded to this review

Thank you Stella for our very kind praise of our Pacific Palms Resort and staff!  We’re glad to have helped you have a great Thanksgiving! ~Pacific Palms Resort More 

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