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Pacific Palms Resort

4.0 of 5 One Industry Hills Parkway, City of Industry, CA 91744
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Pacific Palms Resort
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Pacific Palms Resort
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175 reviews from our community

Traveler rating
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    70
    38
    13
    23
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26
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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2 reviews
3 of 5 stars Reviewed yesterday NEW

Be prepared to take 2 elevators to your room. If you want to go to the pool/hot tub, you will walk a ways. Spa person was very nice and gave us a tour of the spa area. Gift shop worker was friendly and helpful. We called for more towels and pillows and room service person was very nice, but unfortunately... More

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New Orleans, Louisiana
Top Contributor
415 reviews 415 reviews
52 hotel reviews
188 helpful votes 188 helpful votes
3 of 5 stars Reviewed 1 week ago

Only came here because we were here a wedding. If it wasn't for the wedding I don't think I would come within 40 miles of this place. The city of industry is a dump. There is nothing to do there. Also the hotel staff weren't really helpful. We arrived right before a wedding and our room wasn't ready. They told... More

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Pacific P, Manager at Pacific Palms Resort, responded to this review

Thank you for attending the wedding at our resort. We understand that the City Of Industry itself isn’t a destination for leisure and that’s why we were built as a 1-stop shop property. We’ve shared your feedback on the bathroom to assist our housekeeper on having missed that...so sorry. ~Pacific Palms Resort More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Pacific Palms Resort has wonderful people in their staff!!! I was coordinating a wedding and they were super helpful before during and after the event, they are very efficient, professional and thanks to them, the whole day went super smoothly :) The golf shuttle drivers were awesome, Banquet Captains Ana and Miguel saved me from a lot of headaches and... More

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Pacific P, Manager at Pacific Palms Resort, responded to this review

Thank you, Carolina, for your many compliments about Pacific Palms Resort and our staff! We’re thrilled you had a wonderful experience with us! ~Pacific Palms Resort Management More

San Diego, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Enjoyed my stay at this hotel. It is a beautiful hotel. Relaxed at the spa and had a facial with Marisela. I loved my facial and she did an amazing job! Everything was wonderful! Look forward to going back!

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Pacific P, Manager at Pacific Palms Resort, responded to this review

Thank you for your wonderful compliments of our spa and Pacific Palms Resort! ~The Spa and Pacific Palms Resort Management. More

Dallas, Texas
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you are looking for a Golf Adventure in Southern California. This is the place. The two courses are beautiful and the food at the resort is fantastic. The rooms make you feel like you are in Hawaii. I would say if you plan to spend time in LA, be aware it is at minimum an hour away.

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Pacific P, Manager at Pacific Palms Resort, responded to this review

Thank you Tonya, for your kind words about our golf course, views and guestrooms. ~The Pacific Palms Resort Management More

Walnut, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 10, 2014

I actually live only a few cities away, but stayed here the night of and before a wedding because it was just easier to coordinate make up and hair the day of the wedding. With that said, I know the area that surrounds the hotel rather well. The hotel may technically be in the City of Industry but as soon... More

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Mark P, Director of Sales at Pacific Palms Resort, responded to this review

Thank you for your stay with us and feedback. We know every dollar counts but these are competitive and necessary resort prices to provide the environment and services. More

Chicago, Illinois
Contributor
13 reviews 13 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 7, 2014

We spent a long weekend in LA and found the hotel's central location convenient to get to Santa Monica as well as Disneyland. The staff were unfailingly gracious and helpful and the rooms comfortable and well appointed. In all, a great stay!

Review collected in partnership with this hotel

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Pacific P, Manager at Pacific Palms Resort, responded to this review

Thank you for the great comments about our staff, location, comfort and views! ~Pacific Palms Resort Management More

Bakersfield, California
Contributor
17 reviews 17 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 27, 2014

The property is beautifully set on top of hill surrounded by the golf course. The reception area were attentive to my needs and provided the room I requested. Choice of valet or self parking. Valet parking at $14/day is a good deal! The room was large, comfortable and overall clean with only a couple minuses, being a stain in the... More

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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 24, 2014

My sister was married at the Gazebo here, what a beautiful setting. They have a great outside seating area with fire pit, nice pool and beautiful landscape. We had a very nice sized (and quiet) corner room that overlooked the golf course. The staff was very pleasant and helpful. We enjoyed the breakfast buffet as well. I would definitely stay... More

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Pacific P, Manager at Pacific Palms Resort, responded to this review

Thank you NorCalGirl14! We appreciate hosting your sister’s wedding and hearing how much you enjoyed the staff, setting food and guest room. -The Pacific Palms Resort Management More

Milan, Italy
Senior Contributor
34 reviews 34 reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed August 24, 2014

Staff's kindness at levels and comfort are the key words that describe my staying in May in Pacific Palm Resort. I was there for job reasons and thanks to the beauty of the resort and the staff's kindness, I really enjoyed the week. Nothing to point out about the job experience: we as a Company booked some large rooms where... More

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Pacific P, Manager at Pacific Palms Resort, responded to this review

Thank you for you kind comments about our service, grounds, conference setting, cleanliness and romantic setting! We appreciate having you stay with us! -The Pacific Palms Resort Management More

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Additional Information about Pacific Palms Resort

Address: One Industry Hills Parkway, City of Industry, CA 91744
Phone Number:
Location: United States > California > City of Industry
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pacific Palms Resort 4*
Number of rooms: 292
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Also Known As:
Pacific Palms Hotel City Of Industry
Pacific Palms City Of Industry

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