We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 20 Chula Vista hotels

BEST WESTERN Plus Otay Valley Hotel

2.5 of 5 Motel   |   4450 Main Street, Chula Vista, CA 91911
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Low Rate, Guaranteed
Save Saved
You added BEST WESTERN Plus Otay Valley Hotel to your Saves list
BEST WESTERN Plus Otay Valley Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
76%
Ranked #4 of 20 hotels in Chula Vista
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Douglas W Long Beach, United States
  • Overview
  • Reviews (94)
  • Photos (18)
  • Amenities
  • Q&A
  • Room tips (21)
  • Location
  • More
Write a Review

94 people have reviewed this hotel

Traveler rating
    31
    39
    11
    7
    6
See reviews for
31
14
5
16
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Surprise, Arizona
1 review
1 of 5 stars Reviewed yesterday NEW

From moment I entered there was a horrible smell. I think it was a deodorizer that was overly strong. Three days later my clean clothes that I didn't use still had this horrible smell. 2 hairs in shower that were clearly visible, 1 hair in the fridge. 1 spider in bathroom. 1 bulb not working in the bathroom, and cover... More

Was this review helpful? Yes
Hemet, United States
1 review
1 of 5 stars Reviewed 4 days ago NEW

Unhelpful staff (Front Desk), Had to fix TV myself after waiting an hour for staff to help they never came to the room, poor breakfast, Slow (High speed) internet connection (was at Dial-up speed). Phone not working. AC not working properly. Just a bad experience, Took them 30 minutes to find company FAX so I could check in (They found... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

I would like to apologize on behalf of all of our staff for the unpleasant experience that you had during your stay. This is the first time we have so many issues with one guest and we are terribly sorry. We are always working diligently to prevent any issues that might affect guests at our hotel. Thanks for letting us... More

Long Beach, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

Pleasantly surprised at the service and value. Owner/manager greeted guests as they arrived. Desk staff were helpful and professional. Bed was comfortable. Breakfast was adequate. Close to 805 and not far from I-5.

Review collected in partnership with Best Western

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, Thank you very much for your comments. We are delighted to learn that you enjoyed your stay. Maintaining our rooms clean and making your stay pleasant is our primary goal. We hope you visit us again. Thank you. Victor M. Carrera More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

On June 6,2014 I requested a group discount for a minimum of 10 rooms for June -12-17. I was offered what I considered a reasonable rate and agreed. We needed the rooms due to a death in our family and were all there to attend a funeral. Everyone arrived on different dates staying a minimum of two nights and a... More

Was this review helpful? Yes 1
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, We are really sorry about your experience at our hotel. We hope that you and your daughter are doing well by now. I do recall your incident and speaking to you over the phone about your experience. Maybe this review was posted before our conversation. We are always working hard to maintain our property at and beyond customer... More

Warren, Michigan
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our eight day stay here was not only conveniently located for our planned activities with our California family but could not have been more pleasant for the price. The rooms and grounds were immaculately kept, quiet (even though located adjacent to a very busy freeway) and nicely appointed. The staff was very friendly and helped to make our stay enjoyable.... More

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, We really appreciate your comments. Thank you for staying with us and thank you for all of your compliments. Our staff is proud to learn you enjoyed your stay. We hope you see you soon at Best Western Plus Otay Valley. regards, Victor M. Carrera General Manager More

Pleasanton, California
Contributor
19 reviews 19 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed in Chula Vista on vacation. Stayed only one night. Hotel staff is very friendly. The hotel is next to I-805. It's more like I-805 is in your room. We stayed in a room closer to the freeway and it is hard to sleep with the noise. Room was clean. There is not a lot of amenities. 1towel per person... More

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, Thank you for letting us know about your stay we always thrive to provide better customer service. We apologize for not meeting your expectations. Your comments will be used to better our service. Thank you for staying with us. We hope you visit us again and give us a chance to change your perception. Sincerely, Victor M Carrera More

1 review
2 of 5 stars Reviewed June 3, 2014

1. This was last room hotel had, and I was told it was a smoking room, staff said it did not smell bad, I accepted to stay at hotel. BOY was she wrong,, it reeked. I happened to have bathroom spray, which I used almost a full can on this room to be bearable. 2. I KNOW I left my... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, We apologize for not meeting your expectations. Our smoking rooms are unpredictable when it comes to people sense of smell. I am really sorry that we could not find your charger. We can mail lost and found items but only if the guest makes the arrangements. I apologize if our staff did not explain that. Thank you for... More

Novi
2 reviews
4 of 5 stars Reviewed May 31, 2014

We have stayed at several hotels in the Chula Vista area over the past 10 years and this is one of the Nicer hotels. It is easy accessible from I-805 and centrally located to South San Diego County. They have a great Breakfast Bar included in the room rate, very friendly staff, and nice clean rooms. I would recommend it... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, Thank you for coming back to our hotel. We are excited to know that you have returned and ejoyed staying with us. Yes we are adding and changing our breakfast constantly to make it great for our customers. We want to make sure you get a breakfast that leaves you wanting to come back for more. We hope... More

Huntington Beach, United States
1 review
4 of 5 stars Reviewed May 23, 2014

We stayed here because we had a concert to go to in the near by area. Which we were grateful that is was so close. The rooms were nice and comfortable. Some of the lights didnt work in the room. And the location was right next to the freeway. Which was noisey. Also we had a case of water in... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest; Thank you for your comments. We are really happy to find out that you liked the hotel. We hope you visit us again. I will make sure the staff learns about your experience. Thank you More

Reviewer
5 reviews 5 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 21, 2014

Great service, nice rooms if you choose your room other side of the freeway otherwise it will be noisy. Morning breakfast was superb; location is just O.K.The guy at the front desk named Rene was so humble and cooperative. Free parking.

Was this review helpful? Yes 1
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, I am really happy to learn that you enjoyed your stay. Rene will also be happy to hear that you liked his service. Thank you so much for writing about your experience. We hope you visit us again. Regards. Victor M Carrera General Manager More

Owners: What's your side of the story?
If you own or manage BEST WESTERN Plus Otay Valley Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BEST WESTERN Plus Otay Valley Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Plus Otay Valley Hotel

Address: 4450 Main Street, Chula Vista, CA 91911
Phone Number:
Location: United States > California > Chula Vista
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Plus Otay Valley Hotel 2.5*
Reservation Options:
TripAdvisor is proud to partner with Priceline, Expedia, Orbitz, Booking.com, Travelocity, TravelClick, Tingo, Cheap Tickets, Hotels.com, Despegar.com, BookingOdigeoWL and Venere so you can book your BEST WESTERN Plus Otay Valley Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Chula Vista
Chula Vista Holiday Inn

18 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8)
Viewed
Hotel & grounds (1)
Viewed
Dining (1)
Viewed
Room/suite (1)
Viewed
Pool/beach area (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Other (1)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Offering an ideal location for business and leisure travel right off the 805 freeway, Best Western Plus Otay Valley is conveniently located close to Otay Mesa business park and is only 5 min from Tijuana Mexico.Best Western is also the closest hotel to the new Aquatica park by seaworld and the Sleeptrain amphitheater. ... more   less 
Number of rooms
118

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer