We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Plus Otay Valley Hotel

2.5 of 5 4450 Main Street, Chula Vista, CA 91911
Hotel website
Hotel deals
Offers & Announcements
Save up to 20%
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Certificate of Excellence 2014
BEST WESTERN Plus Otay Valley Hotel
Professional photos View all
Browse nearby
BEST WESTERN Plus Otay Valley Hotel
Write a Review

111 reviews from our community

Traveler rating
    34
    47
    14
    9
    7
See reviews for
36
18
6
20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (111)
  • Mar-May only
    (21)
  • Jun-Aug only
    (41)
  • Sep-Nov only
    (24)
  • Dec-Feb only
    (25)
All months
chula vista, United States
1 review
4 of 5 stars Reviewed 1 week ago

it was a nice home away from home, the staff went out of thier way to help me. we had a sleeping 1 1/2 year old who wasnt feeling good and No one bothered us, no one knocked on our door. didnt get to try the continental breakfast, but it looked amazing. thank you for everything

Review collected in partnership with Best Western

Was this review helpful? Yes
Cabo San Lucas, Mexico
Contributor
15 reviews 15 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If you need a clean hotel with great staff and clean, comfortable rooms at an attractive price when you need to cross the border the next morning, this is the place. Stayed many times and it is right on 805 and only eight miles from the border at San Ysidro. If you are gluten free, skip the breakfast, but otherwise... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, We appreciate your comments and thank you for them. We are thankful to hear about the opportunity we are missing by not having gluten free items in our menu. We will begin looking for opportunities to add these items. We hope you will visit us again soon. Sincerely, Victor M. Carrera General Manager More 

California City, California
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice Place, Nice Price, Nice breakfast. Location is right by a I believe a circle K, if you walk a little farther You will find a few other stores and a mexican restaurant. The 7-11 has a red box in front, so just in case you have your portable dvd player. I will note, once you go toward the other... More 

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, We appreciate your comments and are very glad to learn that you enjoyed your stay. thanks for sharing your experience with the public. I hope I have the opportunity to meet you if you visit us again. On behalf of everyone here at Best Western Plus Otay Valley Hotel, thanks. Sincerely, Victor M. Carrera General Manager More 

Portland, Oregon
Senior Contributor
29 reviews 29 reviews
2 of 5 stars Reviewed 4 weeks ago via mobile

We stayed at the Best Western in Otay for five days. The location just off the 805 freeway was nice - a little strange that the entrance is through a Circle K market. The location is somewhat in the middle of no where - need a car to get to anything on interest. The room was a good size, but... More 

Was this review helpful? Yes 1
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, Thank you for your comments and letting us know what areas of our service need improvment. we take your comments seriously. I can understand your frustration for having loud neighbors. We are convininently located close to business parks and the Tijuana border we are also approx. 16 miles from Downtown San Diego. We hope that you will reconsider... More 

1 review
5 of 5 stars Reviewed December 7, 2014

My overall stay was very pleasant. Staff were very professional and helpful. Breakfast was hot and enjoyable. I have no reservations of staying and or recommending others. Kudos to staffing and Manager Victor ...

Review collected in partnership with Best Western

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, thank you for your kind comments. We hope that you visit us again in the near future. We are commited to serving our guest and doing our best to exceed their expectations. Regards, Victor M. Carrera General Manager More 

Contributor
17 reviews 17 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 1, 2014

I stayed at Best Western Otay Valley last week because it was the closest hotel to the concert venue and was pleasantly surprised with the level of service and quality of rooms. Even their taxi service that the front desk called for me was nicer than expected. I highly recommend this hotel to anyone.

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, Thank you very much for your kind words. We are excited to learn you enjoyed your stay and hope you really liked the concert. We hope to see you soon. Regards, More 

Huntington Beach, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 29, 2014

Was given a smoking room on a non smoking reservation, told no others to give me. Toilet broke and after calling desk waited 20 min and still nobody? Was changed to different room and it had no towels. Other friends who stayed in same hotel had same issue with towels. Following day came back to a cleaned room that still... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear guest, We apologize for the inconvenience. Thank you for letting us know about your stay. This helps us provide better service for future visitors. During high occupancy periods there is much more demand from our customers and sometimes it takes us a little bit longer to fulfill your request. We hope that you were able to enjoy the remainder... More 

Encinitas
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 12, 2014

The pictures are extremely misleading... When we arrived they were understaffed so it took 45 minutes to check in. The staffs children were running around in the parking lot (they kept coming in through the staff door asking there mom who was working questions). We saw some of the staff in daylight dumpster diving in the garbage right in front... More 

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, We apologize for the experience that you had at our hotel. We have always advised our staff of the responsibility that comes with providing service to our guest. In some cases situations that don’t normally occur, happen in the absence of supervision. We do our best to maintain our customer levels beyond guest expectations, but in a few... More 

Yucaipa, California, United States
Contributor
13 reviews 13 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 12, 2014

We went to a concert at the Sleeptrain Amphitheater and booked reservations for the Best Western down the street. The staff was very nice, the room was nice. My only issue was the noise from the freeway. It was pretty loud, as the hotel is just off the freeway. However, I brought ear plugs and had no issues sleeping whatsoever.... More 

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed September 8, 2014

Be prepared to fork over a hefty amount for a mediocre room. They get you on the location. This is very close to Sleep Train Amphitheater. It was our second visit to this hotel. I was reminded again why I was grumpy two years ago when I stayed here. There is nothing special about the rooms or the beds. Just... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN Plus Otay Valley Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Plus Otay Valley Hotel

Address: 4450 Main Street, Chula Vista, CA 91911
Phone Number:
Location: United States > California > Chula Vista
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Plus Otay Valley Hotel 2.5*
Number of rooms: 118
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Cheap Tickets, Orbitz, TravelClick, Priceline, Hotels.com, Travelocity, Despegar.com, Odigeo and Tingo so you can book your BEST WESTERN Plus Otay Valley Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Chula Vista
Chula Vista Holiday Inn

19 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (8)
Viewed
Hotel & grounds (1)
Viewed
Dining (1)
Viewed
Business center/function rooms (2)
Viewed
Room/suite (1)
Viewed
Pool/beach area (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Hotel & grounds (4)
Viewed
Room/suite (5)
Viewed
Dining (1)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay