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BEST WESTERN Plus Otay Valley Hotel

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4450 Main Street, Chula Vista, CA 91911
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BEST WESTERN Plus Otay Valley Hotel
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159 Reviews from our TripAdvisor Community

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Santa Fe Springs, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Best Western Plus Otay Valley Hotel is an excellent choice. The best value for the money. Very clean and comfortable rooms, very good and abundant breakfast, very courteous and professional personnel, which took also care of my forgotten items that I could retrieve at a later date. It was my second stay at this facility and it was at the... More 

Review collected in partnership with Best Western

Helpful?
Thank Ecaterina C
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, Thank you for your comment, your experience is what we expect to achieve with every customer that walks in our lobby. Our staff will be very happy to learn that we have accomplished our goal with you. We look forward to your next visit. We are at your service. Sincerely, Victor M Carrera General Manager More 

Victorville, California
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I absolutely love this location. Very convenient near 805 and shopping within 10 miles either direction. Property very clean. Friendly staff..... I come to this location for business at least once a month. The staff are very helpful and attentive. Maintenance staff always available.

Review collected in partnership with Best Western

Helpful?
Thank MrsNKHorn
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, Thank you for staying with us. We appreciate your comments. We are happy to learn that you liked our rooms and that our services fulfilled most of your needs. We appreciate you letting us know about our service. We hope you will visit us again soon. Thank you for your feedback. Sincerely, Victor M. Carrera General Manager More 

Whittier Ca
Level Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed January 1, 2016

Having stayed at the BW Otay Mesa several times, I can say it's convenient, quiet and clean. It's located in close proximity to the Mexican border as well as San Diego attractions. The breakfast is generous, although the room is crowded. Staff is friendly and helpful.

Review collected in partnership with Best Western

Helpful?
Thank oveja
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest; Thank you for your comments. We are happy to learn your stay was pleasant. Our staff will be delighted to learn that they have made another guest happy. I have to say our breakfast crew has been doing an excellent job. Thank you for your visit. Regards, Victor M. Carrera General Manager More 

Langley City, British Columbia, Canada
Level Contributor
8 reviews
4 hotel reviews
4 of 5 stars Reviewed December 15, 2015

Quite nice. Staff are excellent & breakfast has just about anything you would want. The breakfast room is well looked after, clean and continually checked for food & cleanliness. Anything out of working order was attended to immediately or within a short time. Location was good, close to I-805, making it easy to go either to San Diego, San Yisdro... More 

Helpful?
Thank Douglas B
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest; Thank you for your comments. We are happy to learn your stay was pleasant. Our staff will be delighted to learn that they have made another guest happy and hopefully a return customer. I have to say our breakfast crew has been doing an excellent job. Thank you for your visit. Regards, Victor M. Carrera General Manager More 

Chula Vista, California, Usa
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed October 19, 2015

Room was clean and beds were comfortable. This trip there was a long delay checking in but I have stayed here before and didn't have this issue. Close to the freeway yet relatively quiet. I have stayed here before and it has been a good experience all other times.

Review collected in partnership with Best Western

Helpful?
Thank Lorraine B
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, We are delighted to read your comments. Every staff member at Best Western Plus Otay Valley Hotel Thanks you for staying here. We apologize for the delay during check in. We hope to see you soon. Regards, Victor M. Carrera General Manager More 

San Diego, California
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed October 16, 2015

One evening, mid-week at approximately 6:30 PM, my family and I found ourselves displaced from our home for a couple of days minimum. The neighborhood Best Western Plus quickly came to mind. It was convenient. I checked with reservations and found that, to our good fortune, a couple of adjacent rooms were available. We took them. Upon arrival, we were... More 

Helpful?
Thank AnthonyJ35160
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest; Thank you for your comments. We are happy to learn your stay was pleasant. Our staff will be delighted to learn that they have made another guest happy and hopefully a return customer. I have to say our breakfast crew has been doing an excellent job. and please let your son know that we really appreciate his good... More 

Roseville, California
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed October 14, 2015

The motel itself is ok, rooms are clean, staff are friendly. I've stayed here 3 times and the noise has always been bad -I just forget and come back. Seems to really be a party place. People smoking weed and yelling in the parking lot at night.

Review collected in partnership with Best Western

Helpful?
Thank sandee3
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Thank you for your comments. We are glad that you enjoyed your room. sometimes it is difficult for us to identify situation like the one you mentioned. We appreciate you letting us know. I will speak to our security team to double our efforts. We hope you visit us a 4th time. thank you, Victor M. Carrera General Manager More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 13, 2015 via mobile

So I booked my room the Monday of the week we were staying and the room I was told was 169.00. I tried to get a cheaper rate but they wouldn't budge. Checked in and they lowered it a little bit then my friend told me he got the room for 103.00 a night they refused to do anything. The... More 

Helpful?
Thank Lfosc

Travelers are raving about these Chula Vista hotels

Mesa, United States
1 review
5 of 5 stars Reviewed September 14, 2015

I was not expecting a five star hotel experience… what I received was a clean friendly place that met my needs and gave me value for what I spent. The jacuzzi was well maintained and available as needed. Thank you everyone involved… good job.

Review collected in partnership with Best Western

Helpful?
Thank Kimberlee S
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, We appreciate your kind comments. everyone is delighted to learn that we succeeded in making your stay pleasant. We hope you come back soon. Regards, Victor M. Carrera General Manager More 

Santa Maria, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 13, 2015

Best Western is usually the hotel we stay in on trips besides Las Vegas. Normally we are very happy but not this time. Had some issues and hopefully a one-time happening. Maid didn't show up one day. Noisy. Won't hold this visit against Best Western.

Review collected in partnership with Best Western

Helpful?
Thank Dennis B
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear guest, We appreciate the time you took to write about your experience. We apologize for the noise generated from at the hotel that night. not often do we experience noise from other guest. We hope you give us another chance so that you can have a complete satisfying experience. Sincerely, Victor M. Carrera General Manager More 

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