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All 20 Chula Vista hotels

BEST WESTERN Plus Otay Valley Hotel

2.5 of 5 Motel   |   4450 Main Street, Chula Vista, CA 91911
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Ranked #6 of 20 Hotels in Chula Vista
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Lori D Yucaipa, California, United States
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103 reviews from our community

Traveler rating
    31
    43
    14
    8
    7
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32
17
5
20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Huntington Beach, United States
1 review
2 of 5 stars Reviewed yesterday NEW

Was given a smoking room on a non smoking reservation, told no others to give me. Toilet broke and after calling desk waited 20 min and still nobody? Was changed to different room and it had no towels. Other friends who stayed in same hotel had same issue with towels. Following day came back to a cleaned room that still... More

Review collected in partnership with Best Western

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Encinitas
2 reviews
1 of 5 stars Reviewed 2 weeks ago

The pictures are extremely misleading... When we arrived they were understaffed so it took 45 minutes to check in. The staffs children were running around in the parking lot (they kept coming in through the staff door asking there mom who was working questions). We saw some of the staff in daylight dumpster diving in the garbage right in front... More

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Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, We apologize for the experience that you had at our hotel. We have always advised our staff of the responsibility that comes with providing service to our guest. In some cases situations that don’t normally occur, happen in the absence of supervision. We do our best to maintain our customer levels beyond guest expectations, but in a few... More

Yucaipa, California, United States
Contributor
13 reviews 13 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We went to a concert at the Sleeptrain Amphitheater and booked reservations for the Best Western down the street. The staff was very nice, the room was nice. My only issue was the noise from the freeway. It was pretty loud, as the hotel is just off the freeway. However, I brought ear plugs and had no issues sleeping whatsoever.... More

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Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 3 weeks ago

Be prepared to fork over a hefty amount for a mediocre room. They get you on the location. This is very close to Sleep Train Amphitheater. It was our second visit to this hotel. I was reminded again why I was grumpy two years ago when I stayed here. There is nothing special about the rooms or the beds. Just... More

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Marysville, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Checked in August 31, Stayed at Room 234, and I was accommodated even without a reservation. Reception staff that evening was friendly and very professional. Room was clean, breakfast was awesome and staff in charge of the breakfast was very helpful. Food were laid out nicely and presentable. Overall the place is great for the price you pay. Good internet... More

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Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, Thank you for your comments. We are happy to learn your stay was pleasant. Our staff will be delighted to learn that they have made another guest happy and hopefully a return customer. I have to say our breakfast crew has been doing an excellent job. I hope you got to taste the new item in our breakfast... More

Sasebo, Japan
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for one night in Chula Vista.. I like this hotel alot due to the location and excellent internet. I know that is a funny thing to review but as an online college student that is very important. . I was able to complete my work and streamed a whole season of a show on Amazon Prime without... More

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Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest. Thank you for staying with us. We appreciate your comments. We are happy to learn that you liked our rooms and that our services fulfilled most of your needs. We appreciate you letting us know about our internet. We hope you will visit us again soon. Thank you for your feedback. Sincerely, Victor M. Carrera More

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

It's a Best Western. We were there August 30th for a concert and this hotel is close and easy to find. They had a shortage on parking as they were sold out and the guy behind the counter seemed to think "well you can park somewhere else" was a good answer to this problem. They did fix it though. Also... More

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Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, Thank you for your comments. Holidays are where we put all hands on deck to maintain high levels of service. It is only in rare occasions were we fail to provide great customer service. We hope that you will grant us another opportunity to host you at our hotel. We can assure you will have a more pleasant... More

San Diego, California
Top Contributor
57 reviews 57 reviews
34 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed August 17, 2014

As you can see I stay at a lot of hotels and I'm about to do a national tour. First, this is a nice hotel. But BEWARE! I stayed here because a young person was going to help me on a program and I picked this due to the photos. I was looking for a really nice hotel that was... More

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Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Thank you for staying with us. We appreciate your comments. We are happy to learn that you liked our rooms and that our services fulfilled most of your needs. Our heated pool is great for enjoyment in this great San Diego weather. We appreciate you letting us know about our breakfast. Breakfast is over at 10:30am on the weekends. We... More

Vancouver, BC, Canada
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed August 14, 2014

We booked this hotel through Priceline and then when we arrived we found out the govt. rate we qualified for would have been cheaper. We were put into a smoking room initially, when I called and asked if we could be moved because we are not smokers and although they tried to mask the smell, to a non smoker it... More

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, After reading your review I have to thank you for your patients. I am happy to learn that we were able to change you to a room that was non-smoking. We must have had a very busy day it seems just by reading your comments about the breakfast. Sometimes it gets so busy it takes a little longer... More

Redlands, California
Contributor
11 reviews 11 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 28, 2014

Spent last night after going to a concert at the sleeptrain amphitheater, I have no complaints. My room was on the 3rd floor facing the parking lot, beds were nice and room was very clean. No traffic noise....

Was this review helpful? Yes 2
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear guest, We are glad you enjoyed your stay with us. We like our beds and keep them crisp and clean. Thank you for your comments we hope you visit us again for another concert at the Sleep Train or to just come and enjoy the weather in beautiful San Diego. Regards, Victor M. Carrera General Manager More

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Additional Information about BEST WESTERN Plus Otay Valley Hotel

Address: 4450 Main Street, Chula Vista, CA 91911
Phone Number:
Location: United States > California > Chula Vista
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Plus Otay Valley Hotel 2.5*
Number of rooms: 118
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Also Known As:
Holiday Inn Chula Vista
Chula Vista Holiday Inn

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