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BEST WESTERN Plus Otay Valley Hotel

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4450 Main Street, Chula Vista, CA 91911
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Best prices for: 1 room 1 guest
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BEST WESTERN Plus Otay Valley Hotel
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BEST WESTERN Plus Otay Valley Hotel
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129 reviews from our community

Traveler rating
    37
    52
    19
    12
    9
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ensenada, Baja California, Mexico
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 weeks ago

The Hotel is very clean and the staff friendly. Check in was a bit slow becuse of the computer being slow. The room was clean, spacious, sheets smeel clean and fresh. We left the hotel to have dinner and our door was open when we came back. We thought we'd closed it but it got jammed and didn't close correctly.... More 

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, thank you very much for your comments. We will make sure that your room is spotless when you come visit us next time. We are happy to learn you enjoyed our breakfast and hope to see you soon. Regards, Victor M. Carrera General Manager More 

1 review
3 of 5 stars Reviewed April 14, 2015

The staff at this hotel (with the exception of the young man at the front desk) are unfriendly. They do not look up at you when you speak to them. You can hear everything that is going on outside your room from inside. The remote did not work for the TV. The breakfast area is in an odd place that... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, We apologize for not meeting your expectations. We work very hard to make sure that our guest feel welcome from the moment they step into our doors. We also continuously check and test all the amenities in the room to make sure they function when you need them. We hope you give us another chance to demonstrate that... More 

Queen Creek AZ
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 13, 2015

I want to start off stating that don’t believe in a negative review before I visit a location first. I will state that it’s all on your expectations and you should give a place a chance to prove themselves before writing a review good/bad. We stayed at the Best Western in OTAY for approx. 10 days. The location was just... More 

Was this review helpful? Yes 1
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Thank you for complementing me and the staff at Best Western Plus. Your stay made us feel that we accomplished our goals. It was a pleasure to serve you. We hope you come back soon to visit us. On behalf of all of the staff at Best Western Plus Otay Valley. THANKS Sincerely, Victor M Carrera General Manager More 

Marana, Arizona
Top Contributor
52 reviews 52 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 9, 2015

We stayed at this hotel for almost two weeks while visiting a family member who lived nearby. It was a good value in terms of location and pricing. We paid about $90 @ nite for a king bed. The workout room is minimal but there was enough equipment to get a good sweat going. Breakfast was a treat. Always fresh... More 

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, Thanks for staying with us. We appreciate your visit and are happy that you enjoyed the breakfast and the customer service. We hope that you visit us again soon. Sincerely, Victor M Carrera General Manager More 

1 review
3 of 5 stars Reviewed March 8, 2015

We stayed there since there was a special on Groupon we liked it its a nice little motel i personally think that giving us a queen bed was to small we are not big people but queen was just to small we asked for either 2 queen or one king and they said they were out but when we walked... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, Thank you very much for your comments. We are glad that you enjoyed your stay and hope that you will visit us again. Our staff and myself thank you. Sincerely, Victor M. Carrera General Manager More 

Visalia, California
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 2, 2015

Had planned a two night stay for a Birthday party for my granddaughter in San Diego. Storm moved in and couldn't stay the second night and hotel was kind enough not to charge me for it as it would of made travel home very difficult going home. Motel was clean and staff very friendly. Breakfast was pretty much the usual... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest; Thank you for your comments. We are happy to learn your stay was pleasant. Our staff will be delighted to learn that they have made another guest happy and hopefully a return customer. I have to say our breakfast crew has been doing an excellent job. Thank you for your visit. Regards, Victor M. Carrera General Manager More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed February 25, 2015

I thought my kids and I would be ok to stay here 2 nights until our house is built. The price is cheap..and believe me, you get what you pay for! I had 3 kids in the elevator with a gentleman smoking in it while we we're in there! We got to our room and we are facing the freeway.... More 

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, We apologize for not meeting your expectations. We work very hard to keep all of our rooms spotless. We hope you visit us again, we are possitive that you will have a great experience. Sincerely, Victor M. Carrera General Manager More 

Phoenix, United States
1 review
3 of 5 stars Reviewed February 24, 2015

Okay for the price. However, if you have a room on the freeway side it is very noisy. Constant traffic all night long. Breakfast was good and the staff working the room were friendly. Grounds are clean. Check in area clean. Front desk person not the most caring.

Review collected in partnership with Best Western

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest Thank you for staying with us. We appreciate your comments. We are happy to learn that you liked our rooms and that our services fulfilled most of your needs. We appreciate you letting us know about our service. We hope you will visit us again soon. Thank you for your feedback. Sincerely, Victor M. Carrera General Manager More 

Bend, Oregon
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 22, 2015

For being a best western plus this was a disappointing stop. We usually search for this brand or holiday inn express for quick one night stops on trips so have stayed in a lot. We arrived to one wadded up towel most likely from the last guest and zero fresh towels for our family of 4. We called the desk... More 

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear guest, We apologize for the experience that you had during your stay. We thank you for letting us know where we need to improve as we are always thriving to do better. We have many rooms to clean and we do our best to keep them spotless. We are working hard to make sure that we provide a room... More 

USA
Top Contributor
181 reviews 181 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed February 20, 2015

I don't recommend this place, dirty, poor location and very old worn-out rooms. If you're desperate, then you'd have to give it a try and in that case ask for a room away from the freeway and double check the plumbing drains as soon as you get into the room to make sure they are functioning correctly - if not,... More 

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear guest, We apologize for the experience that you had during your stay. We thank you for letting us know where we need to improve as we are always thriving to do better. We have many rooms to clean and we do our best to keep them spotless. We are working hard to make sure that we provide a room... More 

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