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All 20 Chula Vista hotels

BEST WESTERN Plus Otay Valley Hotel

2.5 of 5 Motel   |   4450 Main Street, Chula Vista, CA 91911
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Ranked #5 of 20 hotels in Chula Vista
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
SDEntertainer San Diego, California
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  • Reviews (96)
  • Photos (18)
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96 people have reviewed this hotel

Traveler rating
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    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
San Diego, California
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

As you can see I stay at a lot of hotels and I'm about to do a national tour. First, this is a nice hotel. But BEWARE! I stayed here because a young person was going to help me on a program and I picked this due to the photos. I was looking for a really nice hotel that was... More

Was this review helpful? Yes
Vancouver, BC, Canada
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this hotel through Priceline and then when we arrived we found out the govt. rate we qualified for would have been cheaper. We were put into a smoking room initially, when I called and asked if we could be moved because we are not smokers and although they tried to mask the smell, to a non smoker it... More

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, After reading your review I have to thank you for your patients. I am happy to learn that we were able to change you to a room that was non-smoking. We must have had a very busy day it seems just by reading your comments about the breakfast. Sometimes it gets so busy it takes a little longer... More

Redlands, California
Contributor
11 reviews 11 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Spent last night after going to a concert at the sleeptrain amphitheater, I have no complaints. My room was on the 3rd floor facing the parking lot, beds were nice and room was very clean. No traffic noise....

Was this review helpful? Yes 2
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear guest, We are glad you enjoyed your stay with us. We like our beds and keep them crisp and clean. Thank you for your comments we hope you visit us again for another concert at the Sleep Train or to just come and enjoy the weather in beautiful San Diego. Regards, Victor M. Carrera General Manager More

Bergen, Norway
Top Contributor
80 reviews 80 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for three nights during the 4th of July weekend. We were unfortunate enough to get a smoking room, and was told that no room change was possible due to a full hotel. Nice and tasty breakfast with efficient breakfast staff. Enjoyed the pool, and the room was comfortable and well maintained.

Was this review helpful? Yes 1
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest; Thank you for your comments. We are happy to learn your stay was pleasant. Our staff will be delighted to learn that they have made another guest happy and hopefully a return customer. I have to say our breakfast crew has been doing an excellent job. I hope you got to taste the new item in our breakfast... More

Surprise, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 22, 2014

From moment I entered there was a horrible smell. I think it was a deodorizer that was overly strong. Three days later my clean clothes that I didn't use still had this horrible smell. 2 hairs in shower that were clearly visible, 1 hair in the fridge. 1 spider in bathroom. 1 bulb not working in the bathroom, and cover... More

Was this review helpful? Yes 1
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear guest, We apologize for the experience that you had during your stay. We thank you for letting us know where we need to improve as we are always thriving to do better. We have many rooms to clean and we do our best to keep them spotless. We are working hard to make sure that we provide a room... More

Hemet, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 19, 2014

Unhelpful staff (Front Desk), Had to fix TV myself after waiting an hour for staff to help they never came to the room, poor breakfast, Slow (High speed) internet connection (was at Dial-up speed). Phone not working. AC not working properly. Just a bad experience, Took them 30 minutes to find company FAX so I could check in (They found... More

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

I would like to apologize on behalf of all of our staff for the unpleasant experience that you had during your stay. This is the first time we have so many issues with one guest and we are terribly sorry. We are always working diligently to prevent any issues that might affect guests at our hotel. Thanks for letting us... More

Long Beach, United States
1 review
4 of 5 stars Reviewed July 18, 2014

Pleasantly surprised at the service and value. Owner/manager greeted guests as they arrived. Desk staff were helpful and professional. Bed was comfortable. Breakfast was adequate. Close to 805 and not far from I-5.

Review collected in partnership with Best Western

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, Thank you very much for your comments. We are delighted to learn that you enjoyed your stay. Maintaining our rooms clean and making your stay pleasant is our primary goal. We hope you visit us again. Thank you. Victor M. Carrera More

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 1, 2014

On June 6,2014 I requested a group discount for a minimum of 10 rooms for June -12-17. I was offered what I considered a reasonable rate and agreed. We needed the rooms due to a death in our family and were all there to attend a funeral. Everyone arrived on different dates staying a minimum of two nights and a... More

Was this review helpful? Yes 3
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, We are really sorry about your experience at our hotel. We hope that you and your daughter are doing well by now. I do recall your incident and speaking to you over the phone about your experience. Maybe this review was posted before our conversation. We are always working hard to maintain our property at and beyond customer... More

Warren, Michigan
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 28, 2014

Our eight day stay here was not only conveniently located for our planned activities with our California family but could not have been more pleasant for the price. The rooms and grounds were immaculately kept, quiet (even though located adjacent to a very busy freeway) and nicely appointed. The staff was very friendly and helped to make our stay enjoyable.... More

Was this review helpful? Yes 1
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, We really appreciate your comments. Thank you for staying with us and thank you for all of your compliments. Our staff is proud to learn you enjoyed your stay. We hope you see you soon at Best Western Plus Otay Valley. regards, Victor M. Carrera General Manager More

Pleasanton, California
Contributor
19 reviews 19 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 28, 2014

Stayed in Chula Vista on vacation. Stayed only one night. Hotel staff is very friendly. The hotel is next to I-805. It's more like I-805 is in your room. We stayed in a room closer to the freeway and it is hard to sleep with the noise. Room was clean. There is not a lot of amenities. 1towel per person... More

Was this review helpful? Yes 2
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, Thank you for letting us know about your stay we always thrive to provide better customer service. We apologize for not meeting your expectations. Your comments will be used to better our service. Thank you for staying with us. We hope you visit us again and give us a chance to change your perception. Sincerely, Victor M Carrera More

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Additional Information about BEST WESTERN Plus Otay Valley Hotel

Address: 4450 Main Street, Chula Vista, CA 91911
Phone Number:
Location: United States > California > Chula Vista
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Plus Otay Valley Hotel 2.5*
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Also Known As:
Holiday Inn Chula Vista
Chula Vista Holiday Inn

18 photos of this hotel

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Management photos: Courtesy of the property manager

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Offering an ideal location for business and leisure travel right off the 805 freeway, Best Western Plus Otay Valley is conveniently located close to Otay Mesa business park and is only 5 min from Tijuana Mexico.Best Western is also the closest hotel to the new Aquatica park by seaworld and the Sleeptrain amphitheater. ... more   less 
Number of rooms
118

Questions & Answers

Questions? Get answers from BEST WESTERN Plus Otay Valley Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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