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BEST WESTERN Plus Otay Valley Hotel

2.5 of 5 4450 Main Street, Chula Vista, CA 91911
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Certificate of Excellence 2014
BEST WESTERN Plus Otay Valley Hotel
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BEST WESTERN Plus Otay Valley Hotel
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106 reviews from our community

Traveler rating
    33
    44
    14
    8
    7
See reviews for
33
17
5
20
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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English first
  • All months
    (106)
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    (21)
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    (41)
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    (24)
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    (20)
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1 review
5 of 5 stars Reviewed 1 week ago

My overall stay was very pleasant. Staff were very professional and helpful. Breakfast was hot and enjoyable. I have no reservations of staying and or recommending others. Kudos to staffing and Manager Victor ...

Review collected in partnership with Best Western

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, thank you for your kind comments. We hope that you visit us again in the near future. We are commited to serving our guest and doing our best to exceed their expectations. Regards, Victor M. Carrera General Manager More 

Contributor
17 reviews 17 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 1, 2014

I stayed at Best Western Otay Valley last week because it was the closest hotel to the concert venue and was pleasantly surprised with the level of service and quality of rooms. Even their taxi service that the front desk called for me was nicer than expected. I highly recommend this hotel to anyone.

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, Thank you very much for your kind words. We are excited to learn you enjoyed your stay and hope you really liked the concert. We hope to see you soon. Regards, More 

Huntington Beach, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 29, 2014

Was given a smoking room on a non smoking reservation, told no others to give me. Toilet broke and after calling desk waited 20 min and still nobody? Was changed to different room and it had no towels. Other friends who stayed in same hotel had same issue with towels. Following day came back to a cleaned room that still... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear guest, We apologize for the inconvenience. Thank you for letting us know about your stay. This helps us provide better service for future visitors. During high occupancy periods there is much more demand from our customers and sometimes it takes us a little bit longer to fulfill your request. We hope that you were able to enjoy the remainder... More 

Encinitas
2 reviews
1 of 5 stars Reviewed September 12, 2014

The pictures are extremely misleading... When we arrived they were understaffed so it took 45 minutes to check in. The staffs children were running around in the parking lot (they kept coming in through the staff door asking there mom who was working questions). We saw some of the staff in daylight dumpster diving in the garbage right in front... More 

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, We apologize for the experience that you had at our hotel. We have always advised our staff of the responsibility that comes with providing service to our guest. In some cases situations that don’t normally occur, happen in the absence of supervision. We do our best to maintain our customer levels beyond guest expectations, but in a few... More 

Yucaipa, California, United States
Contributor
13 reviews 13 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 12, 2014

We went to a concert at the Sleeptrain Amphitheater and booked reservations for the Best Western down the street. The staff was very nice, the room was nice. My only issue was the noise from the freeway. It was pretty loud, as the hotel is just off the freeway. However, I brought ear plugs and had no issues sleeping whatsoever.... More 

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Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed September 8, 2014

Be prepared to fork over a hefty amount for a mediocre room. They get you on the location. This is very close to Sleep Train Amphitheater. It was our second visit to this hotel. I was reminded again why I was grumpy two years ago when I stayed here. There is nothing special about the rooms or the beds. Just... More 

Was this review helpful? Yes
Marysville, Washington
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 6, 2014

Checked in August 31, Stayed at Room 234, and I was accommodated even without a reservation. Reception staff that evening was friendly and very professional. Room was clean, breakfast was awesome and staff in charge of the breakfast was very helpful. Food were laid out nicely and presentable. Overall the place is great for the price you pay. Good internet... More 

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, Thank you for your comments. We are happy to learn your stay was pleasant. Our staff will be delighted to learn that they have made another guest happy and hopefully a return customer. I have to say our breakfast crew has been doing an excellent job. I hope you got to taste the new item in our breakfast... More 

Sasebo, Japan
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 4, 2014

I stayed here for one night in Chula Vista.. I like this hotel alot due to the location and excellent internet. I know that is a funny thing to review but as an online college student that is very important. . I was able to complete my work and streamed a whole season of a show on Amazon Prime without... More 

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest. Thank you for staying with us. We appreciate your comments. We are happy to learn that you liked our rooms and that our services fulfilled most of your needs. We appreciate you letting us know about our internet. We hope you will visit us again soon. Thank you for your feedback. Sincerely, Victor M. Carrera More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed September 2, 2014

It's a Best Western. We were there August 30th for a concert and this hotel is close and easy to find. They had a shortage on parking as they were sold out and the guy behind the counter seemed to think "well you can park somewhere else" was a good answer to this problem. They did fix it though. Also... More 

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, Thank you for your comments. Holidays are where we put all hands on deck to maintain high levels of service. It is only in rare occasions were we fail to provide great customer service. We hope that you will grant us another opportunity to host you at our hotel. We can assure you will have a more pleasant... More 

San Diego, California
Top Contributor
111 reviews 111 reviews
60 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed August 17, 2014

As you can see I stay at a lot of hotels and I'm about to do a national tour. First, this is a nice hotel. But BEWARE! I stayed here because a young person was going to help me on a program and I picked this due to the photos. I was looking for a really nice hotel that was... More 

Was this review helpful? Yes
Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Thank you for staying with us. We appreciate your comments. We are happy to learn that you liked our rooms and that our services fulfilled most of your needs. Our heated pool is great for enjoyment in this great San Diego weather. We appreciate you letting us know about our breakfast. Breakfast is over at 10:30am on the weekends. We... More 

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Additional Information about BEST WESTERN Plus Otay Valley Hotel

Address: 4450 Main Street, Chula Vista, CA 91911
Phone Number:
Location: United States > California > Chula Vista
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Plus Otay Valley Hotel 2.5*
Number of rooms: 118
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Also Known As:
Holiday Inn Chula Vista
Chula Vista Holiday Inn

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