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All 20 Chula Vista hotels

BEST WESTERN Plus Otay Valley Hotel

2.5 of 5 Motel   |   4450 Main Street, Chula Vista, CA 91911
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Ranked #4 of 20 hotels in Chula Vista
Certificate of Excellence 2013
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85 people have reviewed this hotel

Traveler rating
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    10
    5
    4
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27
12
4
14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Great service, nice rooms if you choose your room other side of the freeway otherwise it will be noisy. Morning breakfast was superb; location is just O.K.The guy at the front desk named Rene was so humble and cooperative. Free parking.

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2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The rooms are relatively nice for the price. We paid $79.20usd; a night, for a king bed. The bathroom are small and I don't mean hotel small. The neighborhood a 3 on the 1-5 sketchy meter. (5 being a seedy prostitution motel in a run down part of town) It isn't well lit in the parking areas. They haven't the... More

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Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, We apologize for not meeting your expectations. We strive to make everyone's stay memorable. We hope you can give us another oportunity so we can change your perception. If some of our lighting did not work during your stay we can asure you it has been fixed. Thank you for your comments. Sincerely, Victor M. Carrera More

Saint Louis, Missouri
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was kind of worried at first when I actually decided to stay here based on the lower reasonable price. Most of the time you get not such a clean room or not so great location but surprisingly it was quite the opposite. It is also in a pretty good location. It's not that far from the city of your... More

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Bestwestern8555, General Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, It was great to have you as our guest. We truly appreciate the comments and our staff is grateful to have the opportunity to serve you. We have recently added more items to our breakfast. We now introduced chilaquiles and beans plus our regular items that include scrambled eggs, sausage, rice & miso soup, pastries, beagles, yogurt, milk,... More

Livermore, California
Senior Contributor
40 reviews 40 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Best Western in Chula Vista and found the room very nice with a bar fridge, coffee maker and microwave. We asked for a room away from the freeway and we could not hear it. They provide a nice complimentary breakfast each morning. The exercise room kept us on our routine.

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Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, We are delighted to learn that you enjoyed your stay. thank you for your comments. We hope you visit us again soon. I am glad you enjoyed our fitness room. on behalf of all of us here at Best Western Plus Thank you, More

MichiganUSA
Contributor
16 reviews 16 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 19, 2014

The staff here were exceptionally helpful and friendly, going out of their way to ensure guests were comfortable. The room was nicely arranged (king), clean and very comfortable. I especially liked the comfortable bed which was firm enough for me but soft enough for my husband. The pool and pool area were very nice and clean and right off the... More

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Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, Thank you very much for your comments. We are delighted to learn that you had such a wonderful stay. Everyone in our staff will be happy to learn about your comments. We hope you visit us soon and we are looking forward to providing the same excellent service that you experienced during your stay. Regards, Victor M. Carrera More

Los Angeles, California
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 12, 2014

Came here to get away from Los Angeles . It is 3 stories with stairs and an elevator . Room was quite large , and modern . Just west of interstate 805 . And a few minutes north of Tijuana . Noticed a fitness room , next to a gas station , which worked for me . And also if... More

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Bestwestern8555, General Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, Thank you very much for your comments. We look forward to hosting you again at our hotel. Spring is a great time to visit San Diego and Chula Vista has a lot to offer. Again, Thank you for your comments and we hope to see you soon. Regards, Victor M Carrera More

Lake Elsinore, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 31, 2014

Everything was very much ok, except for the housekeeping. The ladies like to skip your room if they see the do not disturb on the door at any time, like in the morning. Then they never come back and claim the sign was on the door all day. Hopefully just one bad employee and not all. I would stay again... More

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Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, We thank you for your comments and for remaining a loyal customer even when you experience deficiencies in our service. Every day we strive to provide exceptional service and it is only through your eyes that we can see where we can improve and for that we thank you. We hope you visit us again and give us... More

Orcutt, United States
1 review
4 of 5 stars Reviewed January 24, 2014

Second time staying at this hotel. We stayed for 2 nights. 1 adult, 3 children. Cleanliness is ok. Breakfast area clean, more variety would be nice. Disappointed that pool lighting was not working properly. Overall staff is very friendly, which for me makes up for some inconsistencies. Would stay here again.

Review collected in partnership with Best Western

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Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest , Thank you very much for your comments. We appreciate that you bring up areas that we need to inprove in and we thank you for letting us know that you were happy with our service. Please come back again soon. Regards, Victor M. Carrera General Manager More

Chula Vista, California, Usa
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 22, 2014

Great experience right from the first. Staff was courteous and prepared with our check in paperwork at arrival.The room are decorated nicely and very clean. The bed was very comfortable and great pillows. You can't go wrong staying here!

Review collected in partnership with Best Western

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Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, I have to thank you for your kind words. Our staff loves to hear comments like yours. It makes us feel that all of the hard work we do in a day is worth it. We are proud to be able to make you happy. We hope you come visit us again soon. We all thank you, Victor... More

New York, New York, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 20, 2014

very clean, modern rooms...for an unbelievable price. sure its a little out of the way from attractions but it's worth a little drive for this gem. breakfast is complimentary and was quite good. beds are really comfortable. it's not in the best area but really very impressed by this place.

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Bestwestern8555, Manager at BEST WESTERN Plus Otay Valley Hotel, responded to this review

Dear Guest, We are delighted to learn that you enjoyed your stay with us. Its because of comments like yours that our staff performs better. It is rewarding to hear your comments. We hope you visit us again soon. Thank you. More

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Additional Information about BEST WESTERN Plus Otay Valley Hotel

Also Known As:
Holiday Inn Chula Vista
Chula Vista Holiday Inn
Address: 4450 Main Street, Chula Vista, CA 91911
Phone Number:
Location: United States > California > Chula Vista
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 20 hotels in Chula Vista
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Plus Otay Valley Hotel 2.5*
Official Description (provided by the hotel):
Offering an ideal location for business and leisure travel right off the 805 freeway, Best Western Plus Otay Valley is conveniently located close to Otay Mesa business park and is only 5 min from Tijuana Mexico.Best Western is also the closest hotel to the new Aquatica park by seaworld and the Sleeptrain amphitheater. ... more   less 
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