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BEST WESTERN South Bay Inn

2.5 of 5 710 E Street, Chula Vista, CA 91910
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BEST WESTERN South Bay Inn
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BEST WESTERN South Bay Inn
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205 reviews from our community

Traveler rating
    52
    67
    35
    32
    19
See reviews for
78
40
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40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (29)
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    (49)
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phoenix, United States
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars NEW

the new straff seems much more business almost strict however they were able to keep the best western brand and maintain a friendly helpful experience all at the same time with the rain bad weatehr and all the vistors dilemnas hotel maintained a great stay for all

Review collected in partnership with Best Western

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Ontario, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

Overall, service was excellent, The location makes it convinient for people that are using the trolley. Close to the freeway and restaurants. Family friendly, continental breakfast average. Would definitely recomment for families with small children.

Review collected in partnership with Best Western

Was this review helpful? Yes
BW_SouthBayInn, General Manager at BEST WESTERN South Bay Inn, responded to this review

Dear Norma E., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More 

Sacramento, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

I stayed here for a single night and it was a great experience. The staff was extremely kind and helpful, they provide complimentary breakfast, and the rooms are clean. They are relatively close to a light rail but I'm typically a light sleeper and the noise wasn't a problem really. Overall, it was great for the price I paid.

Review collected in partnership with Best Western

Was this review helpful? Yes
BW_SouthBayInn, General Manager at BEST WESTERN South Bay Inn, responded to this review

Dear Ashley P, Thank you for completing the survey regarding your recent stay at our property, our staff is grateful to hear your praise of their superior service. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a... More 

Anaheim, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Best Westerns are always a good value. The room was clean, bed was comfortable. I have no complaints about the actual hotel room itself. What I did have a problem with is how cheap the manager decided to be on Valentine's Day. I could NOT believe they only had ONE person scheduled to work the front desk on what is... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BW_SouthBayInn, General Manager at BEST WESTERN South Bay Inn, responded to this review

Dear Amber Matlock, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More 

Hvalsoe, Denmark
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had a general feeling that all the staff at reception and the girls in the breakfast room were interested in making my 5 night stay at South Bay comfortable. Internet went down, but within 5 minutes of talking with technical support, there's a call centre number in the room, it was up and running again :-). Breakfast is simple... More 

Was this review helpful? Yes
BW_SouthBayInn, General Manager at BEST WESTERN South Bay Inn, responded to this review

Dear 977 Angus, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More 

Grande Prairie, Canada
Contributor
16 reviews 16 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed February 9-12, 2015 Customer Service: Front Desk: (Cecilia) Went above and beyond. When she heard that we came in from out of town she got us MTS (Metro Transit System) card so we didn't have to drive. Coming from a smaller city without lots of traffic - it was nice not to have to drive. The hotel takes a... More 

Was this review helpful? Yes 1
BW_SouthBayInn, General Manager at BEST WESTERN South Bay Inn, responded to this review

Dear John E., Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It is... More 

Palo Alto, California
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Best value for the money. Lot of family with kids stay in this hotel. Staff were extremely helpful during checkin, checkout. Had to change the initial booked room. Staff were extremely helpful in putting us to a different room.

Review collected in partnership with Best Western

Was this review helpful? Yes
BW_SouthBayInn, General Manager at BEST WESTERN South Bay Inn, responded to this review

Dear Pramod N. , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We... More 

San Diego, California
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I had a crew of 7 men staying there for 2 nights.. these hard working Blue collar men were so disgusted their first night, they REFUSED to stay a second night!! There were bugs, stained sheets, stained towels and rude desk clerk aka "manager". These issues were not just in one room, but multiple issues in each of the 4... More 

Was this review helpful? Yes 1
BW_SouthBayInn, General Manager at BEST WESTERN South Bay Inn, responded to this review

Dear Angie G, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More 

Huntington Beach, United States
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was really very good considering the rate I paid; clean, friendly staff, well lit (safe) and the breakfast and internet where what you would expect. I had a minor issue on check in (they assigned me to a room that just had been shampooed and still had the forced-air drier there) but they dealt with it immediately and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BW_SouthBayInn, General Manager at BEST WESTERN South Bay Inn, responded to this review

Dear Kenneth, K, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More 

torrance, United States
1 review
4 of 5 stars Reviewed January 27, 2015

we thought the hotel would not be a good fit, due to the location, however, our stay was extremely pleasant. we would recommend to our friends, if they want to be close to everything and a good price....for a room that they will not spend too much time in, anyway.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BW_SouthBayInn, General Manager at BEST WESTERN South Bay Inn, responded to this review

Dear David P, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More 

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Additional Information about BEST WESTERN South Bay Inn

Address: 710 E Street, Chula Vista, CA 91910
Phone Number:
Location: United States > California > Chula Vista
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN South Bay Inn 2.5*
Number of rooms: 76
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Also Known As:
Best Western South Bay Hotel Chula Vista
Best Western Chula Vista
Chula Vista Best Western

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