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All 3 Chino Hills hotels

Hotel Chino Hills

2.5 of 5 Hotel   |   15433 Fairfield Ranch Rd, Chino Hills, CA 91709 (Formerly Holiday Inn Express Hotel )
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Hotel Chino Hills
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Ranked #3 of 3 hotels in Chino Hills
A recent review
3 of 5 stars Reviewed February 4, 2014
Patty G Los Angeles, California
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21 people have reviewed this hotel

Traveler rating
    4
    6
    2
    3
    6
See reviews for
9
Couples
0
1
5
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Salinas, California
1 review
1 of 5 stars Reviewed February 24, 2014

We stayed here for 2 nights and although the location is good the hotel and the service are horrible! We did not get the room we reserved and the pullout couch was a joke. Not only did the couch have stains on the cushions the "mattress" is one a 1" thick pad...of course they had no sheets or blankets for... More

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Los Angeles, California
Top Contributor
222 reviews 222 reviews
28 hotel reviews
110 helpful votes 110 helpful votes
1 of 5 stars Reviewed February 19, 2014

This "PILE O.S." is NOT an OPTION!!!! #1 hotel in C. Hills without question is the Ayres! When SOLD OUT run for the hills!!!! :/ and I an not talking about Chino Hills! Honestly, Hampton would be my second choice, however not the best area and overall its average. This place has to many con's to list, not enough time...here... More

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Travelers are raving about these Chino Hills hotels

Perris, California
1 review
2 of 5 stars Reviewed February 16, 2014 via mobile

We chose this hotel based on it's location in proximity to our planned destination. The price was right and the hotel is generally nice enough. Our problems began when I checked us in. We got to our room and our key didn't work. So my husband went down and had no problem getting the key fixed. We went to the... More

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Los Angeles, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 4, 2014

I was in the Chino Hills area for business and was referred to Hotel Chino Hills by my training manager who lives in the area. The plus side is that it used to be Holiday Inn Express, so the interior is fine. They don't have food at hotel but there are restaurants near the parking lot such as Denny's, Pizza,... More

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San Diego, California
Contributor
14 reviews 14 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 2, 2013

I got there; fairly easy check in. My bathroom floor was filthy. There was hair all over from the previous visitor. My bedding was damaged...the skirt on the bed had stains and holes. The ice machine wasn't working on my floor, so I had to go two floors down every time I needed ice. The staff was okay. Dylan (the... More

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Steve W, General Manager at Hotel Chino Hills, responded to this review

TF271: Thank you again for bringing the issues you experienced at our hotel to my attention. There is absolutely no excuse for a dirty bathroom and I sincerely apologize to you for the less than satisfactory condition that you discovered when you checked in. Hair in the bathroom is particularly disgusting and, based on what you related, the guest room... More

Fresno, California
1 review
4 of 5 stars Reviewed March 30, 2013

My wife and I were able to check out this hotel for a one night stay. We picked this hotel primarily because it seemed to be the best deal in the area in terms of price and what you get for that price. Afterall, this wasn't a small shady looking motel but rather, a large hotel. Anyway, when we first... More

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Steve W, General Manager at Hotel Chino Hills, responded to this review

Michael C., thank you for your remarks about our hotel. Although I was disappointed with the less than complete welcoming you received when you checked in I was delighted to see that the rest of your stay was more than satisfactory. I do thank you for bringing to my attention they type of reception you received. Clearly, we need to... More

Los Angeles, California
2 reviews
5 of 5 stars Reviewed March 20, 2013

The hotel was actually hard to find, as I was driving in an unfamiliar area at night. It sits back off of the road, and is even hard to see at most angles. After locating the hotel, I pulled up and checked in with just my signature on a piece of paper, since I booked this hotel through Expedia, it... More

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Steve W, General Manager at Hotel Chino Hills, responded to this review

Julio M. Thank you for your kind remarks about our hotel and particularly our Night Auditor, Dylan. I have shared your comments with him, along with my thanks for a job well done. We are delighted that you had such an enjoyable stay. Thank you very much for your patronage. We appreciate your business very much and look forward to... More

Chino hills
1 review
5 of 5 stars Reviewed March 1, 2013

Needed a hotel room in middle of night on an early & cold Tuesday morning. Dylan could not have been any more accomodating to my family under the circumstances. The rate was perfect at the time of morning, room was as he described. Put us on side of hotel not facing freeway without us asking. Once in hotel, you realize... More

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Steve W, General Manager at Hotel Chino Hills, responded to this review

Julio: Thank your for taking the time to review our hotel after your recent stay with us. I was delighted to see that Dylan provided excellent service to you and your family and I will be sure to commend him for providing the type of overall service that everyone should receive. We appreciate your business very much and look forward... More

1 review
5 of 5 stars Reviewed February 20, 2013 via mobile

The accommodations far surpassed our expectations, including a jacuzzi tub and swimming pool.. i woke up to a treadmill for 30 min then i did 20 laps in the indoor pool, the water temperature was perfect considering the weather.. Furniture was on point simply but elegant. White Goose down comforter clean no stains carpet was stain-free. Shower pressure excellent with... More

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Steve W, General Manager at Hotel Chino Hills, responded to this review

Dear Aja 1995: Thank you so much for your review of our hotel. I was delighted to see that you had such an enjoyable stay and that your accommodations exceeded your expectations. Our Team is here to serve all of our guests and it is nice to receive such positive feedback that I can share with them. We appreciate your... More

San Diego
Top Contributor
57 reviews 57 reviews
20 hotel reviews
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed January 1, 2013

First impressions are lasting. So let me start by saying that the front desk clerk appeared less than a professional. She walked out of the back room and was wearing house slippers and a faded zip up hoodie. I wasn't clear that she worked there and felt a little uncomfortable about providing my credit card info to her. Next I... More

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Steve W, General Manager at Hotel Chino Hills, responded to this review

Chief_Gypsy: Thank you for completing a review regarding your experience at our hotel. I am so sorry that your experience was far less than satisfactory. Certainly, there is no reason that you should be checked into a room as you described it by someone who appears shady to you. Nobody on our staff is now allowed to wear a hoodie,... More

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Additional Information about Hotel Chino Hills

Also Known As:
Holiday Inn Express Hotel And Suites Chino Hills
Address: 15433 Fairfield Ranch Rd, Chino Hills, CA 91709 (Formerly Holiday Inn Express Hotel )
Location: United States > California > Chino Hills
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 hotels in Chino Hills
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hotel Chino Hills 2.5*
Official Description (provided by the hotel):
Welcome to the new Holiday Inn Express Chino Hills, CA opening in second quarter 2009! We are a short drive from Ontario Airport and conveniently located to local shopping and plenty of local restaurants. In Chino Hills you are between Riverside and Orange County. Local leisure attractions include Pomona Fairgrounds, NHRA Motorsports Museum, Big League Dreams Sports Park, Los Serranos and Western Hills Golf Club and the Ontario Museum of History and Art. Local area businesses include Mercedes Benz Training Center, Toyota, Johnson & Johnson, Frito Lay and Becton Dickinson . The hotel offers complimentary WiFi throughout the hotel! Our 24 hour fitness center is sure to help you stay fit. Our meeting space will meet your needs for that important business meeting. Vacation or business trip, when it s time to relax enjoy our crystal clear pool and whirlpool to let the tensions of the day melt away. Our 99 fresh and inviting guestrooms and suites feature the latest amenities to help you feel at home and our friendly knowledgeable staff will bring ease to your travels. Start your morning smart and check out the free hottest breakfast bar in town featuring hot items and our delicious cinnamon rolls. Whether you're coming to the Chino Hills area for business or pleasure the new Holiday Inn Express is here to meet and exceed you hotel needs. ... more   less 
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