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All 4 Chino hotels

BEST WESTERN Pine Tree Motel

12018 Central Ave., Chino, CA 91710
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80%
Ranked #2 of 4 hotels in Chino
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Hikingrrrl Norwalk, Connecticut
  • Overview
  • Reviews (128)
  • Photos (26)
  • Amenities
  • Q&A
  • Room tips (12)
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128 people have reviewed this hotel

Traveler rating
    63
    38
    18
    5
    4
See reviews for
38
33
15
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • Any
English first
Norwalk, Connecticut
Top Contributor
51 reviews 51 reviews
17 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed 1 week ago

Although the motel is in a strip mall location, the actual motel is a quiet haven. Very nice, friendly staff, and quiet, family oriented clientele. The motel is spotless, we were looking for things we dropped on the floor, and it was unbelievably clean. Very spacious rooms, with room for a desk, large flat screen TV, dresser, and big mini-fridge,... More

Was this review helpful? Yes
San Jose, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This is a very clean hotel, good location and reasonable prices. I would really recommend staying here. the staff seems to know there job however, there was only one front desk agent who actually has a personality in the few times I stayed here. Everyone else I dealt with has no personality, literally, they are very cold and cut off.... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Salina, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Smallish bathrooms in an older motel. Other than that, a bed and normal amenities, Worth the price. This motel is a good location close to the 60 freeway, and close to restaurants, stores, shops, etc...

Review collected in partnership with Best Western

Was this review helpful? Yes
Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Clovis, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I always say "clean sells". Well this hotel is not only super duper clean, their also courteous to boot! What a pleasant surprise tucked away just a few mins off I-60 in Chino, CA. The owners, management, and support staff have a lot to be proud of. My wife and I wound up arriving at the hotel around 10:45PM because... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Athens, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Exceptional Customer Care and Service of my needs. Pine Tree should have a 4+ star rating. They out performed The Best Western Plus Airport hotel in Ontario, Ca by the airport by all 10"s.. The Ontario, Ca. Airport B.W. Plus could take a few lessons from the staff at the Pine Tree in Chino, Ca. in accommodating Patrons with Exceptional... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Cheryl M, General Manager at BEST WESTERN Pine Tree Motel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

1 review
5 of 5 stars Reviewed 3 weeks ago

We were in town to visit family and decided to give this hotel a try because it was conveniently located off the 60 fwy and it had great rates. What a surprise! The hotel was beautifully landscaped. You can really tell they take pride in their property. There is a nice swimming pool surrounded by tropical landscaping in the center... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again... More

Seattle, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Very well maintained facility. The rooms were clean and always cleaned each day when we got back. They took care of everything we needed. Turned on the A/C for us since it was very hot in the area and it was nice to come back to a cool room. The rooms were a little dated with the decor and the... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Los Angeles, California, Usa
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 16, 2014

Usually a platinum card holder cannot get a room upgrade depending upon the check in clerk you get. If you end up with the standard room, you get small but workable size standard room off of the parking lot. The room is clean and nice large flat screen t.v. Conveniently located near stores.

Review collected in partnership with Best Western

Was this review helpful? Yes
Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

San Luis Obispo, United States
2 reviews
3 of 5 stars Reviewed July 14, 2014

I stayed here because it was close to my conference. Not so sure I would stay again. Room smelled bad when I went in. Wall AC unit had to run all night to make the room comfortable. It was a very large room but very out dated. OK but nothing to write home about.

Review collected in partnership with Best Western

Was this review helpful? Yes
Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.... More

United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 10, 2014

I enjoyed the stay. It was conveniently located near the freeways, shopping centers and malls. Had no problem with parking as it was a private parking lot. I enjoyed the pool after a long summer day! I would definitely stay again. The military rate is incomparable to any other rate in the area. You will certainly get your money's worth... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Cheryl M, Manager at BEST WESTERN Pine Tree Motel, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

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Additional Information about BEST WESTERN Pine Tree Motel

Address: 12018 Central Ave., Chino, CA 91710
Phone Number:
Location: United States > California > Chino
Price Range (Based on Average Rates): $
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Also Known As:
Best Western Pine Tree Hotel Chino
Best Western Chino
Chino Best Western

26 photos of this hotel

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Management photos: Courtesy of the property manager

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Pool/beach area (1)
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Room/suite (4)
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Hotel & grounds (5)
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Dining (1)
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Other (4)

Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Official Description (provided by the hotel)
Free High Speed Internet. ... more   less 
Number of rooms
42

Questions & Answers

Questions? Get answers from BEST WESTERN Pine Tree Motel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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