I received a copy of your review, and wanted to take a moment to personally respond. I am disappointed that our message to switch you rooms wasn't delivered to you correctly. After a call went unanswered, I left a voicemail on your room phone stating the plumbers would be attending to the bathtub leak on Monday. As well, that we... More

Laura - I appreciate you taking the time to write such a heartfelt review. It truly is wonderful reading reviews like yours. It's great to hear that not only our location, but our staff has provided you with a "home away from home" experience. We are very proud to say that we will go above and beyond in order to... More

Michael - I appreciate you taking the time to write a review of your experience with us. Please accept my apologies that your room lacked the pre-stocked amenities normally found in the kitchen area. As well, for the lack of cleanliness of your room overall. Using your remarks, I am reviewing our cleanliness standards and procedures with the housekeepers and... More

Javier - Thank you for providing us with an account of your stay at our hotel. Please accept my most sincere apologies that you have been unable to locate items of clothing which were left behind when you checked out from the hotel. I have been working closely with the staff on finding the items you detailed over the phone... More

Thank you for taking the time to write a review of your stay. I'm thrilled that we could provide you with a comfortable stay at our Chino Location. I know the Staff and I love reading your kind comments about us. It is our goal to provide all of our guests with courtesy and professionalism. Thank you again for sharing... More

I received a copy of your review, and wanted to thank you for your kind words. I'm thrilled that we were able to provide you with a clean room, which you found time to relax in. Abby and the rest of the staff would also like to thank you for your comments about them. They work hard to provide each... More

We received a copy of your review and wanted to take a moment and say thank you so much for the recognition of the service that is provided by our associates to make our guests feel at home. We're thrilled to hear that we will be your lodging choice when visitng Chino. We are looking forward to your next visit... More

I appreciate you taking the time to write such a wonderful review of your recent stay in Chino. I'm thrilled to hear that Lisette and Victoria were helpful every step of the way during your stay. It's that they, along with the entire staff, made your stay and restful and pleasant one. Thank you for sharing your experience with us.... More

I appreciate you taking the time to write such a positive review of our property. I'm so pleased to hear that you will be staying with us again in the future and that rooms and most importantly, customer service are excellent. Thank you again for sharing your experience with us. We look forward to welcoming you back next time you... More