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Heritage Inn Express Chico

725 Broadway Street, Chico, CA 95928
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1 room 1 adult
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Heritage Inn Express Chico
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56 Reviews from our TripAdvisor Community

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Chico, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 2, 2016

If you have a service dog you will be treated to a lot of discrimination. . They don't know the law and in the last 5 years have refused to make changes in their policies. If you wish to be embarrassed this is the place to stay.

Helpful?
Thank ROBERT M
Seattle, Washington
1 review
4 of 5 stars Reviewed November 18, 2015

The new manager Jenny Kincaid knows correct hotel service. Rates are good and staff is friendly. Enjoy staying with them regularly. The outdoor pool is a plus. great resturaunts within walking distance.

Helpful?
Thank Mark P
Buckeye, Arizona
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed November 7, 2015 via mobile

In the two years I've been out on business. This is one of the places I like to stay the staff is Awsome the location you ant beat it. The new manager has really turned the place around it use to be a place we drivers didn't want to come to. Now most of us look forward to coming here.... More 

Helpful?
Thank Piuteresort
HeritageInnExpress, General Manager at Heritage Inn Express Chico, responded to this review

Dear Piuteresort, Thank you so much for your kind words. We have been working really hard to make sure that the Heritage Inn Express meets our trucker communities needs. We enjoy having you here and look forward to your return!!! More 

Oakland, California
1 review
5 of 5 stars Reviewed October 30, 2015

I have stayed at Heritage Inn Express at least three times in the past two years. It is a very basic Motel, nothing fancy but clean and very well located in downtown Chico. The staff is very friendly and the Manager (Ms. J. Kincaid) a very nice person to deal with! I recommend this Motel to anybody on a budget... More 

Helpful?
Thank Giorgio E
HeritageInnExpress, General Manager at Heritage Inn Express Chico, responded to this review

Dear Giorgio E, Thank you so much for your kind review. We are very happy to hear that you enjoyed your stay here at the Heritage Inn Express. We pride ourselves on our customer service and want to make sure that every guest has an awesome stay. We look forward to your return the next time you are in the... More 

1 review
5 of 5 stars Reviewed October 20, 2015

I stayed with friends at the Heritage Inn Express Chico. We were very impressed with our housekeeper, Denah, who was very pleasant and hospitable. Our room was nice and very clean. We really enjoyed our stay.

Helpful?
Thank M G
HeritageInnExpress, General Manager at Heritage Inn Express Chico, responded to this review

Dear M G, Thank you so much for taking the time to review our hotel. We work hard to make sure that every guest has a great stay. I will be sure to pass your kind word along to Denah. We hope that you will visit us again the next time you are in Chico :) Thanks again!!! Jenny K. More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 18, 2015 via mobile

Never seen such trash at a hotel that was suppose to be ranked 10 out 17. Noise was unbearable, couldn't sleep, noise till damn near 2:00 AM and on duty MGR was clueless. Will never stay again!!!! Have nothing more to add!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Helpful?
Thank Larry U
HeritageInnExpress, General Manager at Heritage Inn Express Chico, responded to this review

Mr. Larry, Thank you for taking a moment of your time to provide us with your feedback regarding your recent stay at the Heritage Inn. I am disappointed to hear that you were not satisfied with your stay. On behalf of our hotel and our team I would like to apologize for failing to meet your expectations. After the situation... More 

Travelers are raving about these Chico hotels

Chico, California
1 review
5 of 5 stars Reviewed October 17, 2015

When I need a place to crash in Chico, I head straight here. It's right on Broadway, easy to get to anywhere you'd need to go in Chico and the manager and her staff are great people and always helpful no matter what the hour. Free WiFi and great breakfast starting at 6am so even early risers are all set.... More 

Helpful?
Thank Anooshka I
HeritageInnExpress, General Manager at Heritage Inn Express Chico, responded to this review

Dear Anooshka, Thank you for taking a moment out of your day to provide us with such a positive review regarding your recent stay at the Heritage Inn Express. We are delighted to hear that your stay was comfortable. We look forward to serving you the next time you happen to be in the Chico area. Thank you for choosing... More 

1 review
4 of 5 stars Reviewed October 6, 2015 via mobile

I stay at the Heritage Inn Express Chico 8 times a month and I'm never disappointed. Manager and her staff are great and the clean and comfortable rooms are always a plus. Plenty of places to eat and shop with its location in Downtown...i would recommend it when coming to Chico.

Helpful?
Thank Steve B
HeritageInnExpress, General Manager at Heritage Inn Express Chico, responded to this review

Steve, Thank you so much for your kind words. We really enjoy having you here. See ya next week. Jenny More 

Wildwood, Florida
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 1, 2015 via mobile

We recently stayed here for a few days and were very impressed with the staff and service. Everyone was very nice and accommodating. The pool was clean and refreshing and the room was clean. It's is conveniently located across from a great Mexican restaurant "Amigo de Acapulco" , only two blocks from "The Graduate", and many other great restaurants. If... More 

Helpful?
Thank Denah G
HeritageInnExpress, General Manager at Heritage Inn Express Chico, responded to this review

Denah G. Thank you so much for your kind word. We try very hard to make sure that every guest has an awesome stay!!!! If there is anything that we can do for you the next time you are in town please don't hesitate to ask. Thank you Jenny Kincaid More 

Sacramento, California
1 review
2 of 5 stars Reviewed September 26, 2015

All the power outlets are on timers, so you can't plug in your accessories to re-charge--they time out. Had a very bumpy floor. Just seems cheap, not worth the money. Even Motel 6 doesn't do that. Light right outside the window shined in all night--the curtains were worthless.

Helpful?
Thank Eric W
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