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All 1 Cerritos hotels

Sheraton Cerritos Hotel at Towne Center

3.5 of 5 Hotel   |   12725 Center Court Drive, Cerritos, CA 90703
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78%
Ranked #1 of 1 hotels in Cerritos
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
harperdawnene New Orleans, Louisiana
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  • Reviews (176)
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176 people have reviewed this hotel

Traveler rating
    65
    70
    29
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    4
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43
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
New Orleans, Louisiana
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had a few advance requests for my suite at the Sheraton Cerritos that were immediately attended to by the very professional and friendly GM, Kent Galante and his staff. My check-in went smooth and the staff made certain that I had everything in the room that I'd requested. The suite was lovely, roomy, clean and nicely appointed with a... More

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1 review
5 of 5 stars Reviewed 1 week ago

I arrived to the hotel only to realize that I had left my luggage at the rental car property. John at the front desk was amazing in going to extra mile. He helped me to arrange a taxi driver who would go pick it up for me as I had been travelling from overseas for 13+ hours and could barely... More

Was this review helpful? Yes
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you very much for the 5 star review! I am very pleased to hear that you enjoyed your stay with us as well as the Jacuzzi and pool. Thank you for sharing your kind words regarding John. He will appreciate your wonderful comments. We are grateful for your continued Loyalty to the Sheraton Cerritos and we look forward to... More

Los Angeles, California
Top Contributor
59 reviews 59 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is very centrally located if you have to travel around in the greater Los Angeles area. it is close to some excellent shopping and entertainment. Disneyland and Knott's berry Farm are not too far away, and the Performing Arts Center is within walking distance. Located right off the 91 fwy and close to other connecting freeways to access... More

Was this review helpful? Yes 1
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your wonderful review of the Sheraton Cerritos. I agree with you when speaking on the location of our hotel. We are centered to all the local attractions in Los Angeles area which makes it convenient and easy for our guests when traveling. We look forward to being of service to you in the future. Kent Galante General... More

San Francisco, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I am sorry that I DONT have time to write all details about the place. I travel a lot on business and I DONT have time to bring issues up with the hotel. In short, friendly staff. The rooms are old and run down. The toilet doesn't flush properly. The cup boards are old The sink leaks The rooms smell.... More

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Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your positive comments about the staff, the gym and the breakfast at the Sheraton Cerritos Hotel. And please accept my sincere apology for your terrible guest room. We pride ourselves on our facility and it was disappointing to learn that your room fell far below standards. The hotel will be searched until the defects are found and... More

Toronoto,Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I accompanied my husband on a 4day business trip and completely enjoyed my first time stay at the Sheraton! I was able to walk across the street to the shopping area and sit by the pool to take in the beautiful California sun in the afternoon! The room was clean and spacious with everything needed! The lobby is absolutely beautiful... More

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Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you so much for the wonderful review. I am very happy you were able to enjoy all the local shopping in the area and got to enjoy the beautiful California Weather. We appreciate your kind compliments and we’d love to welcome you back very soon! More

Syracuse, Utah
Contributor
12 reviews 12 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My family and I booked this hotel in advance of our Carnival Cruise. We wanted something close to the port that was comfortable and affordable. This hotel was very nice. We just stayed one night, but it was wonderful. My wife made the comment that this hotel has the most wonderful pillows of any hotel we have stayed. You don't... More

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Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thanks so much for your wonderful post on the Sheraton Cerritos Hotel. We are delighted to hear you enjoyed your experience as well as our Sheraton Sweet Sleeper bedding collection. Many guest comment on how relaxing they can be. We hope to see you again as a returning guest. More

Richmond, Virginia
Contributor
16 reviews 16 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have just returned from a 4 night stay at the Sheraton Cerritos Hotel at Towne Center. I was there for a business trip and I found the accommodations to be clean and modern. My room was on the second floor, it was spacious with everything that I needed, however a mini fridge would have been nice. There was a... More

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Anaheim
Top Contributor
56 reviews 56 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 23, 2014

We needed a one night stay locally while repairs (from an earthquake!) were being completed on our home. This place fit the bill as it was close at a very nice price. First the staff was friendly as check in. Parking was easy and free. The room was very large, very quiet, very clean. The bed was the highlight with... More

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Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you so much for your positive comments about your stay at the Sheraton Cerritos Hotel. We are always so pleased to hear that a guest enjoyed the overall experience and many amenities that our hotel and great location have to offer. We will pass along your kind words to our staff about the service they provided during your stay.... More

Palmdale, California
Top Contributor
66 reviews 66 reviews
5 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed July 21, 2014

This is an elite hotel with elite rates. Location, service, condition of rooms and cleanliness were exceptional. However two things impacted negatively on the stay. First, to plug in my computer and my phone charging device I was on my hands and knees under the desk unplugging lamps to find plug-ins for my electronics. Even motel 6's level motels have... More

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed July 5, 2014

We stayed a full week at the hotel. Overall based on the reviews I read I am disappointed. First off you pay 9.95 for internet services that barely works, in addition horrible reception on TV in room. Room contained a hodge podge of mismatched and broken furniture. Maid service is horrible, front desk even worse. The ladies at the Starbucks... More

Was this review helpful? Yes
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Dear Guest, Please accept my apology for missing the mark in your guest room. We are very concerned and do want to correct the poor TV reception and substandard housekeeping service. Please send me a private note with your room number (or last name and arrival date), so we can take the necessary action. Thank you for your kind words... More

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Additional Information about Sheraton Cerritos Hotel at Towne Center

Address: 12725 Center Court Drive, Cerritos, CA 90703
Phone Number:
Location: United States > California > Cerritos
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Cerritos Hotel at Towne Center 3.5*
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Also Known As:
Sheraton Cerritos Hotel At Towne Cerritos
Cerritos Sheraton

55 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Sheraton Cerritos Hotel in Orange County is near LAX and John Wayne Airport. Hotel guests frequent Knott's Berry Farm¨, Disneyland¨, and Hollywood. We have 12,700 sq ft of indoor/outdoor event space. ... more   less 
Number of rooms
203

Questions & Answers

Questions? Get answers from Sheraton Cerritos Hotel at Towne Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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