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Sheraton Cerritos Hotel at Towne Center

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12725 Center Court Drive, Cerritos, CA 90703
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Sheraton Cerritos Hotel at Towne Center
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Sheraton Cerritos Hotel at Towne Center
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210 reviews from our community

Traveler rating
    74
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    39
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    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 5 days ago NEW

Great property. Very nice rooms. Plenty of restaurants within walking distance. Conveniently located close to the 91 Frwy. Not far from Knotts Berry Farm amusement park and attractions. But best suited as a business stay hotel.

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LA
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Typical Sheraton set up in a business park with some not so typical street navigation to get there. Once there, great front desk staff. Housekeeping needs work. Not so many restaurants in the area. Not much really walkable.

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Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thanks for your review. It’s great to hear the front desk treated you well and I apologize that housekeeping did not meet your expectations. There are four branded casual restaurants and several fast food options, along with a movie theater and shopping across the street from our parking lot. This town center should have been mentioned during check-in. Thanks for... More 

Los Angeles, California
Top Contributor
150 reviews 150 reviews
109 hotel reviews
180 helpful votes 180 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have been staying here countless times over the past few years. Unfortunately, things have changed here that are not my doing and all bad: Starwood raised the Starpoints needed to stay here. It is now the same number of points as your typical first class 5 star Westin Hotel (10,000 points). All due respect to the Sheraton Cerritos, you're... More 

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Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

I am terribly sorry to hear that your vehicle was broken into during your recent visit. I understand how upsetting this is; The hotel has increased security to deter this type of activity. Your past business is greatly appreciated and we will welcome you back with open arms if you ever decide to stay with us again. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

The room is old but clean. It's not the first time for me to be there. I had good memory there, but not this time. In the first day, there's only warm water, no hot water, of the shower. They fixed it. Meanwhile, the water never stopped when we flushed the toilet. We had to remove the top cover of... More 

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Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Please accept my sincere apology for the plumbing problems you encountered during your stay. This should not have happened and since it did, it should have been fixed correctly the first time. The hotel was probably sold out when you asked to be moved; That would have been an easy way to correct the situation. I will check to make... More 

Washington DC
Top Contributor
195 reviews 195 reviews
52 hotel reviews
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed April 16, 2015

It's clear that this property is making an effort to grow satisfied business customers. And I WILL BE BACK! If you follow my reviews, you know that details are important to me during a stat. There was an extra level of attention given to routine hospitality here, and as a persnickety traveler, I found no detail lacking... to my great... More 

Was this review helpful? Yes 1
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you so much for the wonderful review. It was great to hear that you are a satisfied guest and will be back. I appreciate your suggestion on pointing out the elevators. We will do this. We are all looking forward to serving you again. More 

Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 7, 2015

Not a fan. I stay at Sheratons all the time and this one deserved a review, and unfortunately not a positive one. Walls are paper thin. Got to listen to a bunch of screaming, partying teens my first night. Woke up several times and couldn't get to sleep. Asked for a shuttle ride a mile away and was told "nope,... More 

Was this review helpful? Yes 2
Contributor
20 reviews 20 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 30, 2015

The Sheraton Cerritos was clean and comfortable and had a nice relaxing feel to it. It's near many amenities and dining options and surprisingly close to Knott's berry farm and Disneyland too. My stay was a great value, so I was very happy with this hotel. There are many hotels I enjoy because of the value but would not pay... More 

Was this review helpful? Yes 1
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your post and your business. We look forward to seeing you again this weekend. More 

Delaware
Senior Contributor
37 reviews 37 reviews
28 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 27, 2015

We used our SPG points with this hotel mainly because it provided free parking, which most of the other SPG hotels in the LA area do not offer. Our wifi was free as well, but I'm not if that's the case if you aren't an SPG member. Upon checking in, we were pleasantly surprised to receive coupons for a free... More 

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Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thanks for redeeming your hard-earned SPG points at the Sheraton Cerritos Hotel. And thank you for your wonderful review. On behalf of everyone at the hotel, it was a pleasure to serve you. Please come see us again. More 

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 25, 2015

I've stayed here numerous times over the past ten years and have always had a good stay. The hotel is walking distance to a few restaurants and an easy drive to Long Beach. The rooms are nice, nothing special. Breakfast in the restaurant is always good. The best part of the hotel is that it is in a very nice... More 

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Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thanks for your review. And thank you for your business. We hope to see you again soon. More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 21, 2015 via mobile

The room was clean... The tv at first did not have a good signal but it was fixed right away... Rooms need an update but remains to be clean and smelled good. good customer service. They gave me a good rate for late checkout since my flight was at 9pm... The hotel staff were respectful. The hotel was quiet. The... More 

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Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your post. It was good to hear the staff served you well. We look forward to seeing you again soon. More 

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