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Sheraton Cerritos Hotel at Towne Center

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12725 Center Court Drive, Cerritos, CA 90703
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1 room 1 adult
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Sheraton Cerritos Hotel at Towne Center
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253 Reviews from our TripAdvisor Community

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Washington DC
Level Contributor
554 reviews
135 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This place continues to rock, better than most. It's in a perfect location to go south to beach towns, or into LA or towards the inland empire. Right off 91 and close to N-S interchanges. I had last minute business that required a room close to multiple locations and this place had a same day discount rate. When you throw... More 

Helpful?
Thank Kauai-Biz-Traveler
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for the great review, Kauai! I’m delighted to hear that you enjoyed our location and great service. I love knowing that our staff was able to provide you with a perfect stay. I’ll be sure to pass your compliments right along to our wonderful staff team. More 

Anchorage, Alaska
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

After a horrible experience at another hotel nearby, we moved to Sheraton at 12:30 am. The front desk was very friendly and understanding. They also honored a rate from Hotels.com. My son was extremely happy that the exercise center was open 24 hours. The rooms were clean and the beds comfy.

Helpful?
Thank AKB-Unit
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

I’m pleased to know that we are your lifesavers! Thank you for such an excellent review and I’m glad you found us! More 

California City, California
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Had a 2 night stay. Winter storm coming thru on first night. First night heater in room blows but no heat. Notify desk in morning, guy comes up right away. Can't fix. Change rooms, out of room at our event most of day, get settled in after dinner. Heater in new room won''t turn off. Noisy, we are not in... More 

Helpful?
Thank fisherman_lee
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Oh my goodness… Please accept my apology for the malfunctioning heaters in your rooms. Incredible. Please know, the maintenance team is on it. If you return to Cerritos, I hope you give us an opportunity to show improvement. More 

Ontario
Level Contributor
60 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 5 nights in December 2015 and was quite impressed. You may note that that hotel is currently ranked 1 of 1 in Cerritos. Think accordingly -- consider booking on a discount website for Cerritos, CA and you'll wind up here at a significantly reduced price like I did. The hotel parking lot has lots of spots and... More 

Helpful?
Thank Ontario_Guy80
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your thorough review! We’re glad to know that you had a great time with us last month. Looks like you were able to check out the area and amenities in the hotel – good to know that you’re satisfied with most of them. We’re sorry to hear about the noise issue. Thank you for bringing it to... More 

SF Bay Area
Level Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here with my wife for one evening. Check in was friendly, smooth and fast. I mentioned we had recently gotten married to the lady at the front desk, Ann, which she congratulated us for. The room was basic Sheraton, but clean and spacious. The bathroom was nothing special but clean and well appointed. About an hour after checking in... More 

Helpful?
Thank Paul R
Boston, Massachusetts
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

After seeing a recently review with the title "Surprisingly bad experience" I have to agree, the title is right on... I choose this hotel because of its location, right between my Long Beach office & Los Angeles office, without being along the 405. I try to avoid traffic on the 405 when in the LA Area. After booking this hotel,... More 

Helpful?
Thank BenjaminBoston
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Dear Benjamin, Thank you for taking your time to write us a review. It is truly a disappointment to learn that you weren’t satisfied with your stay. We are very sorry that our staff was not able to accommodate you efficiently. Your concerns regarding the overall service will be addressed with the team as we always strive to provide our... More 

Rockville, Maryland
1 review
1 of 5 stars Reviewed January 5, 2016

The hotel is in real decline. Everything is 10+ years old and desperately needs upgrading. Rooms are old and dirty. Housekeeping does not do their job properly and sometimes not doing it at all. Also beware this hotel can charge your credit card without your consent for bogus charges days after your check out without letting you know.

Helpful?
Thank YP42
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

YP42, thank you for sharing your thoughts with us. It's unfortunate to hear you were not impressed with your experience with us. We hold cleanliness as a top priority, and your concerns regarding the upkeep of your room will be forwarded over to our management team right away. We’re sorry to hear that your charges weren’t finalized upon your departure,... More 

Reykjavik, Iceland
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 15, 2015

Been to this hotel many times over 20 years. They are pretty god at keeping the rooms updated. This time there were some issues with the shower. The water control was not working correctly and some trim on the security handhold was falling off. Otherwise room was clean and beds are comfortable with a good choice of pillows. Digital TV... More 

Helpful?
Thank Roadtraveler53
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thanks for your review and the heads-up on the water pressure and the trim on the security handhold. It will be checked out. More 

Santa Paula, CA
Level Contributor
158 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed December 13, 2015

Festively decorated for holidays. 8th floor room was ordinary for being an executive level suite-king bed fine, view great. Bathroom soiled and finishes needed refreshing. Transparent walls. Food: event prime rib very overcooked. Appetizers were Superb! Potstickers, skewers, shrimp: all very good. Servers forgot to offer after dinner coffee until reminded. Sufficient server staff but felt rushed for meal. Lobby... More 

Helpful?
Thank bugnurse56
Los Angeles, California
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed December 11, 2015

I stay here for business and it's quite nice for the Sheraton brand. As a Platinum SPG member, I've been upgraded each visit and there is a Club Level. It has a small bar/restaurant area off the lobby. The food is fine and the wine list was more extensive than I expected. The service at the hotel is efficient and... More 

Helpful?
Thank angseig
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