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Sheraton Cerritos Hotel

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Traveler (159)
Room & Suite (25)
Dining (8)

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About

#1 of 1 hotels in Cerritos
Location
4.1
Cleanliness
4.3
Service
4.0
Value
4.0
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Business Center with Internet Access
Conference facilities
Parking
Wifi
Hot tub
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Wine / champagne
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Iron
Wake-up service / alarm clock
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
Languages Spoken
English
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.
399Reviews3Q+A57Room tips
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Distorted P wrote a review Jan 2024
10 contributions18 helpful votes
Stayed with my husband and child. Mediocre stay. Disappointing experience as a gold member. Issues experienced: - Messaged the hotel two days before asking for a crib to be ready. They acknowledged and even confirmed at check in the crib was already in. Got to room, crib not there. Had to call and ask. Housekeeping brought it soon enough. - As my child starts to explore, she finds a new button battery on the floor. Parents of young children will know these are extremely dangerous and potentially fatal to children if swallowed. I brought it to the hotel’s attention and all they said was they would ensure housekeeping was aware. Not even an apology… - Walls were paper thin. During our last two nights, the room next door kept their tv on HIGH entire night. Asked front desk multiple times to address but tv volume remained unchanged. - Cleanliness throughout room was questionable…
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Date of stay: January 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from SheratonCerritosGM, General Manager at Sheraton Cerritos Hotel
Responded Jan 15, 2024
Your feedback is immensely valuable and we appreciate you taking the time to share it. We sincerely regret that certain aspects of your stay did not meet expectations. Considering your experience with the delay in providing a crib, we certainly understand your disappointment. Our team strives to ensure complete guest satisfaction, right from the moment they check-in to their departure. Your concern about finding a button battery on the floor is indeed a serious matter. We have reinforced the importance of meticulous cleaning with our team to prevent such incidents. As for your experience with noise and cleanliness, our team is dedicated to addressing such concerns promptly and we regret that this was not your experience. We take your comments to heart and want to assure you that improvements are underway. Thank you for your patience and we hope for another opportunity to make your stay comfortable and pleasant.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Scott wrote a review Jan 2024
San Francisco, California5325 contributions1387 helpful votes
Very nice hotel in the Cerritos City Center area. Plenty of free parking, but no electric vehicle charging stations. Nice location but not very convenient to any touristy things. Just be sure to have a car and you'll be satisfied. The property is very bright and modern inside. Plenty of lobby seating.
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Date of stay: January 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SheratonCerritosGM, General Manager at Sheraton Cerritos Hotel
Responded Jan 8, 2024
7268, thank you for your kind words about Sheraton Cerritos Hotel's location and contemporary interior. We're pleased knowing you appreciated the ample parking around and the welcoming ambiance of the lobby. Always striving for improvement, we note your suggestion regarding electric vehicle charging stations. Your feedback is valuable to us, and we hope to welcome you back in the future for another satisfying stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mrs. Carlton wrote a review Sep 2023
Atlanta, Georgia28 contributions7 helpful votes
The rooms were clean and the bed was comfortable. The only complaint was that I ordered room service and the pancakes were horrible, they were super big and dry as cardboard. My grandson who loves pancakes refuse to eat them, I called down to guest services and they immediately removed the charge. Great customer service.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from SheratonCerritosGM, General Manager at Sheraton Cerritos Hotel
Responded Sep 5, 2023
Escape815957, we're thrilled that you enjoyed your stay at Sheraton Cerritos Hotel. We pride ourselves on our clean rooms and comfortable beds. We appreciate your feedback on our room service breakfast. Although it seems there was an issue with the pancakes, we're glad our team came swiftly to your assistance, reflecting our commitment to customer service. We're looking forward to welcoming you back and providing an even better experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mr. Sean wrote a review Jul 2023
1 contribution2 helpful votes
We stayed here a few weeks ago and my 4 year old son found an open personal sexual lubricant pouch under the night stand between the beds and was playing with it and got it all over his hands. I went to the front desk immediately and they did not even offer us a new room. They offered us some over priced ($60) bogus breakfast voucher and said that was enough compensation for a room that was not even cleaned properly. We had booked for 6 nights ($1500) but shortened our stay to 2 nights because of this. This property will not refund us our money at all for the 2 nights and just offered us a discount on a future stay with them, even though we will not stay there again. Poor customer service and no accountability. I recommend staying away from this hotel if possible. We stayed July 13-15 room 807. Pics of what we found in the room in the comments section. Absolutely disgusting.
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Date of stay: July 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from SheratonCerritosGM, General Manager at Sheraton Cerritos Hotel
Responded Jul 31, 2023
Reign, we regret to hear about your recent stay. Your experience is not the norm and we sincerely apologize that you encountered an issue in your room, especially one that involved the wellbeing of your child. Please know that immediate actions have been taken to address your concerns and to prevent further incidents. We also appreciate your feedback regarding our response to the situation, and we assure you that this is being reviewed to better our guest services. Your satisfaction is important to us and we wish to have another opportunity to turn your experience around in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ibritam wrote a review Jul 2023
Arizona89 contributions49 helpful votes
Stayed here for two night it was a fun stay very spacious room and a nice environment, although I spent less time in the room but I can sense that the service here must be good as the front desk agent was great upon checking, the pool is a bit small but overall everything here was good.
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Date of stay: June 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from reviews+sheratoncerritos@thesocialstation.com, General Manager at Sheraton Cerritos Hotel
Responded Jul 7, 2023
Greetings Akwaowo, Thank you for sharing your feedback following your recent stay with us. We're delighted to read your kind words. We hope you will choose to stay with Sheraton Cerritos Hotel again in the future, and have the opportunity to fully experience and enjoy the service and facilities we have to offer. Thank you once again for your feedback, it is very valuable to us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JeffD wrote a review Apr 2023
Binghamton, United States24 contributions9 helpful votes
I am a lifetime Titanium Bonvoy member, and this was one of the nicest Sheratons I have stayed at. I was told at the front desk that the hotel is owned by Marriott and was updated about five years ago, and it looks and feels like a more upscale Marriott hotel. The service is top-notch. It's in a quiet corporate business area and a 5-minute walk from numerous restaurants and shops. There isn't a concierge or M lounge, but the complementary breakfast buffet for Platinum and higher Bonvoy members is fantastic.
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Date of stay: April 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: Like many full-service hotels, the breakfast can be pricey if not complementary with your Bonvoy...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from reviews+sheratoncerritos@thesocialstation.com, General Manager at Sheraton Cerritos Hotel
Responded Apr 24, 2023
Thank you for taking the time to share your experience at the Sheraton Cerritos Hotel. We are thrilled to hear that your stay with us was enjoyable and that we exceeded your expectations. As a Titanium Bonvoy member, we understand the importance of exceptional service and upholding high standards, and we are delighted to receive your review. We look forward to welcoming you back in the future and providing you with another exceptional experience!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nmk3 wrote a review Jul 2022
32 contributions15 helpful votes
The Sheraton Cerritos is an excellent choice for business travelers and quiet families. This is definitely more of an “upscale” property and was not overrun with sports teams and the like. While there were a few families who were obviously visiting Disney Land, it is geared more toward business and corporate clientele. That is important to me. During our seven-day stay in July 2022, I utilized the pool, restaurant, and gym. All amenities are more than sufficient for my needs. The restaurant has a breakfast buffet for $18. (When you consider that parking is free, $18 is still a good deal as parking at many area hotels runs $25-$30/night.) It’s a great choice and the staff is incredibly welcoming. The front desk staff is accommodating and very friendly. In fact, every single employee we encountered was cordial. Most importantly, the entire property - rooms, lobby, etc. - is sparkling clean. I will absolutely stay at the Sheraton Cerritos again. Highly recommend.
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Date of stay: July 2022Trip type: Traveled on business
Room Tip: Some king junior suites back up to the housekeeping staff closets, so you will hear some...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sunshine22072143817, General Manager at Sheraton Cerritos Hotel
Responded Jul 29, 2022
We are always refining our hotel standards, and we're glad your appreciate our efforts! We loved that you had a nice stay and enjoyed your accommodations, as it lets us know how well we're doing. Thank you for this positive feedback!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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htwh wrote a review Jun 2022
West Caldwell, New Jersey186 contributions95 helpful votes
The front desk people were very nice. The room was quiet, comfortable. Pool and hot tub were both nice. The breakfast staff were very accommodating. The breakfast buffet had bacon! In general, all the staff went out of their way to make me feel welcome and valued and helped with whatever I had.
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Date of stay: May 2022
Value
Service
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Room Tip: It's in the center of the town center, so all rooms have a good view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sunshine22072143817, General Manager at Sheraton Cerritos Hotel
Responded Jun 2, 2022
We can't thank you enough for trusting in us and choosing Sheraton Cerritos Hotel to give you a positive experience. We are known for our top-notch services, and we're glad you got a chance to experience it! We are happy to know you loved our team, peaceful atmosphere, amenities, and breakfast offerings. Thank you for sharing your feedback! We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kristen M. G wrote a review Jan 2022
Sacramento, California1 contribution
I came into town on my own to attend a funeral the second week of January 2022. I used to live in this part of town so I picked this hotel because I knew it was a convenient location with freeway access and places near by for food. I’m also super picky about hotels and this is the only 3.5 star hotel in the area. When I got to the hotel I asked for an early check in because I needed somewhere to work for the early afternoon and was denied. But then when I was trying to find a place to go, the receptionist came and found me and then offered me a room. So I appreciated that. Other positives: free parking and clean room. Negatives: I was on the 5th floor and the walls are pretty thing. I could hear the person next to me talking on the phone. Also on my second night I got no sleep because there were some drugged out people arguing in the hall. Once they went to their room they continued making even more noise. This went on till about 2:30 a.m. This was probably a fluke, but definitely ruined my next day. Overall, good business hotel
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Date of stay: January 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sunshine22072143817, General Manager at Sheraton Cerritos Hotel
Responded Jan 28, 2022
Hi kristenmg2016, Thanks for leaving this review about your recent stay at the Sheraton Cerritos Hotel. While we love that you appreciated the convenient location, free parking, cleanliness, and team, we are discouraged to know that your overall stay was less than perfect. Please accept our sincere apology for the noisy neighbors. We will be addressing your concerns to hopefully mitigate future disturbances. With that in mind, we hope you give us the opportunity to serve you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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travlite224 wrote a review Dec 2021
New York121 contributions97 helpful votes
I was in Cerritos on a business trip. The amenities were quite satisfactory. The bed was comfortable and the climate control worked well. They had a breakfast buffet that was excellent, with everything ranging from fruits, cereals, hot dishes, and more. I would recommend the Sheraton Cerritos.
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Date of stay: November 2021
Value
Rooms
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sunshine22072143817, General Manager at Sheraton Cerritos Hotel
Responded Dec 8, 2021
Thank you for taking the time to let us know how we're doing, travlite224! It's great to hear your enjoyed your stay at the Sheraton Cerritos Hotel! We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$152 - $201 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton cerritos hotel at towne cerritos, cerritos sheraton
LOCATION
United StatesCaliforniaCerritos
NUMBER OF ROOMS
203
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHERATON CERRITOS HOTEL $152 ($̶1̶9̶4̶) - Updated 2024 Prices & Reviews - CA

Frequently Asked Questions about Sheraton Cerritos Hotel
Which popular attractions are close to Sheraton Cerritos Hotel?
Nearby attractions include Cerritos Center for the Performing Arts (0.03 miles), Cerritos Towne Center (0.1 miles), and Cerritos Sculpture Garden (0.2 miles).
What are some of the property amenities at Sheraton Cerritos Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Sheraton Cerritos Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Cerritos Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Sheraton Cerritos Hotel?
Conveniently located restaurants include Wood Ranch BBQ & Grill, ARTE Cafe, and Romano's Macaroni Grill.
Are there opportunities to exercise at Sheraton Cerritos Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Is Sheraton Cerritos Hotel located near the city center?
Yes, it is 0.2 miles away from the center of Cerritos.
Are any cleaning services offered at Sheraton Cerritos Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton Cerritos Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Cerritos Hotel?
Many travelers enjoy visiting St. Isidore Historical Plaza (4.5 miles) and The Historic Neff Estates (2.9 miles).
Is Sheraton Cerritos Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.