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All 1 Cerritos hotels

Sheraton Cerritos Hotel at Towne Center

3.5 of 5 Hotel   |   12725 Center Court Drive, Cerritos, CA 90703
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78%
Ranked #1 of 1 hotels in Cerritos
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
NorthOCTraveler Anaheim
  • Overview
  • Reviews (169)
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  • Room tips (27)
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169 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Anaheim
Top Contributor
56 reviews 56 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

We needed a one night stay locally while repairs (from an earthquake!) were being completed on our home. This place fit the bill as it was close at a very nice price. First the staff was friendly as check in. Parking was easy and free. The room was very large, very quiet, very clean. The bed was the highlight with... More

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Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you so much for your positive comments about your stay at the Sheraton Cerritos Hotel. We are always so pleased to hear that a guest enjoyed the overall experience and many amenities that our hotel and great location have to offer. We will pass along your kind words to our staff about the service they provided during your stay.... More

Palmdale, California
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

This is an elite hotel with elite rates. Location, service, condition of rooms and cleanliness were exceptional. However two things impacted negatively on the stay. First, to plug in my computer and my phone charging device I was on my hands and knees under the desk unplugging lamps to find plug-ins for my electronics. Even motel 6's level motels have... More

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1 review
3 of 5 stars Reviewed 4 weeks ago

We stayed a full week at the hotel. Overall based on the reviews I read I am disappointed. First off you pay 9.95 for internet services that barely works, in addition horrible reception on TV in room. Room contained a hodge podge of mismatched and broken furniture. Maid service is horrible, front desk even worse. The ladies at the Starbucks... More

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Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Dear Guest, Please accept my apology for missing the mark in your guest room. We are very concerned and do want to correct the poor TV reception and substandard housekeeping service. Please send me a private note with your room number (or last name and arrival date), so we can take the necessary action. Thank you for your kind words... More

San Pedro, CA
Top Contributor
79 reviews 79 reviews
36 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 19, 2014

Just completed a very pleasant points stay at the Cerritos Sheraton. I arrived early and was happy to find out that a room was available for me. The lady at the front desk who checked me in was exceptionally efficient, friendly, and a pleasure to meet. Her smile and friendly demeanor was infectious. Truly a remarkable employee for Sheraton. I... More

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Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you so much for the great review! Our staff will be very pleased to hear these great comments. Please accept my apologies regarding your dinner. Your feedback is appreciated and continuous improvement is important to us. We hope to be of Service to you upon your next visit to Cerritos! Kent Galante General Manager More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 12, 2014

Very poor breakfast. No vegetable, shabby buffet. The laundry service, takes 6.95usd for a pair of socks, lost my friend's cloths but the supervisor of the service did not admit their wrong. Though the service takes delivery charge 7.5usd, my cloths was not delivered. No fridge in a guest room. No bathrobe. No letter pad and envelope. No worth to... More

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Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Thank you for your post and please accept my apology for your poor impression of the hotel. I am terribly sorry you did not enjoy your breakfast experience. We do not get requests for vegetables on the buffet but this is certainly worth considering. We are always interested in exploring different ways to improve and make the selection interesting. Our... More

Long Beach, CA
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed June 3, 2014

Great ballrooms for events and meeting, friendly staff, conveniently located next to the Performing Arts Center and the Towne Center. Great fountain outside! Free parking, clean property. Nothing exciting but does what you need it to. Lots of restaurants and shops across the street.

Was this review helpful? Yes
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Dear Guest, Thank you for your feedback on our hotel. I am very pleased to hear that you enjoyed your stay and that you also enjoyed all of the local attractions in the area. We hope to see you again as a returning guest. Kent Galante General Manager More

Dallas, Texas
Contributor
17 reviews 17 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 28, 2014

This hotel is well located and comfortable. Pricing was reasonable. Nice fitness center. Convenient to shopping, and everything in OC. The rooms were week maintained, and staff came by daily to take care of seeing to my comfort. I recommend highly.

Was this review helpful? Yes
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Dear Guest, Thank you for taking the time to review our Hotel. I am very pleased to hear that your enjoyed your stay with us. Our staff will be pleased to know that they provided you with excellent service. We hope to see you again as a returning guest. More

San Luis Obispo, California
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 13, 2014

I booked a room for a basketball tournament in the area online using the AAA rate. This was the rate description: Aaa Club Lounge Automobile Association (auto Club, Caa And Arc Europe) Members Are Eligible To Receive A Discounted Rate On Sheraton Club Rooms And Lounge, Including Complimentary Breakfast For Two, All Day Snacks, Afternoon Appetizers And Wi-fi. Proof Of... More

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Los Angeles, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 9, 2014

This is my (slightly modified) review from another well known review website: Pros: -Bfast is pretty decent. They say it's $17 a person but guests get it for free. I -free parking -free wifi (limited to 3 devices) -$5 "Starbucks" credit for forgoing housekeeping Cons: -my corporate rate was $200 a night. This is definitely not worth 200 a night.... More

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Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Dear Guest, Thank you for taking a moment to post your feedback here. I want to extend my apologies that your recent stay fell below your expectations. Thank you for bringing these issues to our attention. We will be purchasing a scale so we don’t run into this problem again. Also, we will make sure our engineering department is aware... More

1 review
1 of 5 stars Reviewed April 27, 2014

Booked a room for my colleague coming for meeting in Cerritos, got an excellent rate for a 2 night stay. Tried to book another room for a second colleague coming in for one night only and the system showed no vacancy. However, when I tried booking two nights it showed availability! Called Sheraton and the agent tried several attempts using... More

Was this review helpful? Yes
Kent G, General Manager at Sheraton Cerritos Hotel at Towne Center, responded to this review

Dear Guest, Thank you for your post and please accept my apology for the difficulty you had during the reservation process. At times the reservation system may require a multiple night stay over high demand dates. This may be why you were able to make the first reservation (for two nights) and not the second reservation (for one night only).... More

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Additional Information about Sheraton Cerritos Hotel at Towne Center

Address: 12725 Center Court Drive, Cerritos, CA 90703
Phone Number:
Location: United States > California > Cerritos
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Cerritos Hotel at Towne Center 3.5*
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Also Known As:
Sheraton Cerritos Hotel At Towne Cerritos
Cerritos Sheraton

55 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Sheraton Cerritos Hotel in Orange County is near LAX and John Wayne Airport. Hotel guests frequent Knott's Berry Farm¨, Disneyland¨, and Hollywood. We have 12,700 sq ft of indoor/outdoor event space. ... more   less 
Number of rooms
203

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