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All 5 Castro Valley hotels

Holiday Inn Express Castro Valley - East Bay

2.5 of 5 Hotel   |   2419 Castro Valley Blvd, Castro Valley, CA 94546 (Formerly Comfort Suites)
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Holiday Inn Express Castro Valley - East Bay
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92%
Certificate of Excellence 2013
A recent review
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160 people have reviewed this hotel

Traveler rating
    123
    25
    7
    3
    2
See reviews for
48
25
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40
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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English first
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Awesome Place from the minute you arrive the Staff very attentive to your needs and make you feel like family. the Greeting's by name coming and going from lobby. on site laundry, market store, gym and surrounding restaurants within walking distance. and Breakfast the most important meal biscuits n gravy, alternating days of sausage and bacon and cheese omelets.and scramble... More

Was this review helpful? Yes
San Diego, California
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel has now been fully upgraded as a Holiday Inn Express (previously a Comfort Suites). Rooms have all new furnishings and Castro Valley is a nice, central location to get anywhere within the Bay Area. The hotel is top notch, kept very clean and staff are friendly and accommodating. I observed the staff cleaning the common areas including the... More

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings! Gratitiude for the excellent review! As you have mentioned, we are now proudly serving our guests as a Holiday Inn Express! Same great staff, just a new look! I appreciate your compliments about our hotel and staff members and will certainly pass along your comments to my team. Thanks again for being our guest, we hope to have the... More

Anaheim, California
1 review
5 of 5 stars Reviewed 3 weeks ago

I recently stayed at this property during an extended business trip in the east bay and my stay could not have been any nicer. This is a newly refurbished property, and it appears brand new. The rooms were modern, large and quiet, and the bed was especially comfortable. The parking lot was safe and secure, something that is rare to... More

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Mr. Angotti, As always, it is our sincerest pleasure to accommodate you at our hotel. I appreciate your warm compliments about my staff and hotel and I will certainly pass along your wonderful comments to my team. It is always nice when our guests notice the changes we have made, which include renovated and upgraded rooms. We value your... More

Willits, California
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We've been staying here for many years as we annually come for the BASS conference. This hotel never ages! Staff is great and very accomodating. The recent upgrades are fantastic and the hotel is always very clean. Thanks for providing such a great home away from home! -Steve & Kelly

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings Steve & Kelly, Gratitude for the excellent review! It is always a pleasure to welcome the Bass Conference attendees and I hope that we exceeded your expectations this year! As you mentioned, most of our former and new guests love the upgrades. We appreciate your business and look forward to welcoming you back for the 2015 Bass Convention! Warm... More

Reno, Nevada
1 review
5 of 5 stars Reviewed February 3, 2014

Quiet room, all the necessities, very helpful staff. Surprisingly quiet since it is close to Rt 580. Close to the Castro Valley BART station so easy to get in to San Francisco. Reasonable rate for the bay area. Staff was interested in helping may my stay comfortable.

Was this review helpful? Yes
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hello Kathy, My staff joins me in thanking you for taking the time to give us an awsome review on Tripadvisor. It was our pleasure to accommodate you and I hope that you will give us another opportunity to serve you again in the near future. Best Regards, Omar Ansari More

Mundelein, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2014

The experience at the Comfort Suites was so enjoyable that this is my second time staying there. The friendly faces and the fact whatever you need they are always there to help. The breakfast they have in the morning is complementary and is wonderful. It is also very convienant. The room I asked for was given to me both times.... More

Was this review helpful? Yes 1
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings Mary, Gratitude for the excellent review of our hotel and staff. I am pleased to hear that your experience with us was nothing short of spectacular. I will certainly pass along your wonderful comments to my staff . We appreciate your business and look forward to serving you again. Warm Regards, Omar Ansari More

Beijing, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2014

This hotel is very well run and has great customer service. The staff is exceptional. The hotel is well maintained and was in a good location for me. It had everything I needed. I really appreciate the personalized service and attention from the staff. I needed a few things from housekeeping and they responded immediately. Overall a very comfortable stay... More

Was this review helpful? Yes
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Janet, Gratitude for the excellent review! It is our pleasure to provide our guests with exceptional service and I am thrilled to hear that you enjoyed your stay with us. I will certainly pass along your compliments to my staff members who work diligently to ensure our guests are well taken care of. I completely agree with you in... More

Covina, California
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 10, 2013

When booking my room I asked if it was possible to get an early check in as I was working on my arrival day and I did not want my wife to sit in the car until the normal check in time. I was told that 12:00 check in would be no problem. Before I left Sacramento on my way... More

Was this review helpful? Yes 2
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Fred, I am so very sorry to hear that your experience at our hotel was less than exemplary. Due to a last minute change in the schedule of our wallpaper contractors, we had to expedite the renovation process, which only took a few days to complete, and we regretfully did not have sufficient time to inform our guests and... More

alabama
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed November 5, 2013

Stayed here while visiting San Francisco. Staff very attentive and helpful with directions and recommendations. Stayed in a newly refurbished room two doors down from the elevator and heard nothing! Breakfast area bright and well kept.

Was this review helpful? Yes
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings Lady Traveler from Alabama! We certainly appreciate your compliments of our hotel staff and breakfast and I will make sure to pass along your wonderful comments to our dedicated staff members. We strive to ensure that our guests have a pleasant experience during their stay with us and I am thrilled that you enjoyed your stay. We value your... More

Everett, Washington
Top Contributor
122 reviews 122 reviews
29 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed November 3, 2013

Although the hotel is quite near the freeway, no noise at all. The only noise was in the lobby where they are extensively refurbishing the building prior to it becoming a Holiday Inn in 2014. The staff was very solicitous about guests avoiding the noise, and they profusely apologized for it. We never heard it once we entered the elevator.... More

Was this review helpful? Yes
Comfort S, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings traveler! Thank you for providing us an excellent review despite our lobby renovation. Once again, I apologize if you experienced any inconvienence and we appreicate the patience and cooperation our guests have shown us during this renovation. We cannnot wait to complete renovations and bring a much better, and newer, hotel to our current and prospective guests. We value... More

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Additional Information about Holiday Inn Express Castro Valley - East Bay

Also Known As:
Comfort Hotel
Comfort Hotel Castro Valley
Comfort Suites Castro Valley
Castro Valley Comfort Suites
Address: 2419 Castro Valley Blvd, Castro Valley, CA 94546 (Formerly Comfort Suites)
Phone Number:
Location: United States > California > Castro Valley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Castro Valley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Castro Valley - East Bay 2.5*
Official Description (provided by the hotel):
Introducing the new Holiday Inn Express in Castro Valley, featuring 54 newly remolded comfortable, spacious, and convenient rooms which are all 100% smoke-free and pet-free. We offer our guests complimentary Express Start breakfast, 24hr Front Desk, In-door Sauna, and a 24hr Fitness Facility. Free High speed Wi-Fi is available to all our guests. 37Inch Flat Panel HD TV's are installed in all our rooms, along with Serta-Elite Plush Mattresses. Newly built Market Place available to our guests. Our hotel is centrally located in the East Bay, CA in a desirable and friendly neighborhood with plenty of restaurants and fun activities nearby such as Lake Chabot Regional Park, (Fishing & Boating) Oakland Coliseum, Golfland Golden Tee, Willow Park Golf Course and much more! The Comfort Suites, Castro Valley hotel is committed to achieving exemplary guest satisfaction, and we look forward to providing you with quality customer service! ... more   less 
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