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Holiday Inn Express Castro Valley - East Bay

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2419 Castro Valley Blvd, Castro Valley, CA 94546 (Formerly Comfort Suites)
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1 room 1 guest
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Holiday Inn Express Castro Valley - East Bay
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203 Reviews from our TripAdvisor Community

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Traveler rating
    153
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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Sparks, Nevada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

With the horrible experience we had with the previous motel in Hayward, we tried to find a new place. We went to Hampton Inn in Hayward but unfortunately they were full. Due to my mother-in-laws passing 3 days prior, I just broke down crying. Evelyn at the desk was the best. She said let me see what I can do.... More 

Was this review helpful? Yes 1
Level Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

On the up-side, the gentleman at check-in was very nice and helpful (a young fellow, somewhat short, I can't recall his name now). Also, the room was spacious and clean. However, there's a grumpy lady hovering around the hallways who I assume is a manager/owner. Right when we were pushing the luggage cart into the room she told us to... More 

Was this review helpful? Yes 1
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings! I am happy that the front desk agent upon check in made a great first impression and that your room was clean and spacious. However, I am truly sorry to hear that the rest of your stay was less than satisfactory. Rest assured that I will personally speak with the staff member involved and will re-emphasize the importance proper... More 

Solomons, Maryland
Level Contributor
119 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was wonderful!! Very clean and well kept. Vicente was the nicest, most professional person I've ever met. He was a huge help and I can't express that enough. Breakfast was good and included with the stay!

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings! Thank you for expressing your satisfaction with our hotel! We appreciate you complimenting and acknowledging our staff, hotel, and service! I will certainly pass along your warm sentiments to Vince who I am sure will be happy to know he made a difference in your stay. We value your business and hope that you keep us in mind on... More 

St. Petersburg, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 15, 2015 via mobile

The hotel was amazing, clean, staff very attentive to your needs. The morning breakfast buffet was just what was needed to start your day. They had a plant I fell in love with around the property. Hotel manager told me she would give me some to plant when I was ready to leave and she did. I would return in... More 

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Guest, Thank you so much for the fantastic review! We pride ourselves on service and cleanliness and are thrilled that your experience was nothing short of excellent. I love that plant too! It is an exotic plant and it also looks great in our outdoor patio area! Thank you again for your feedback. We appreciate your business and hope... More 

Enola, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 15, 2015

Pros: Comfy rooms Great breakfast Quiet rooms Friendly staff Cons: bad parking. There are very few spaces out front, and the 8space garage is hard to get into. But the breakfast is really great. They have juice, coffee, oatmeal, cereal, English muffins, bread, cinnamon rolls, bacon, sausage, omelets, fruit, pancakes, milk and yogurt. Perfect for a family. The night staff... More 

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hi Nick! Sorry to hear about the parking troubles you experienced, and I am happy to have addressed it with you prior to your departure. I really appreciate you taking the time to share your feedback with us as this helps us to continuously enhance guest experience. I will certainly pass along your compliments to my team, and we hope... More 

Taipei, Taiwan
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 13, 2015

Second time stay here for almost 2 months, comfortable and clean as always, exceptionally warm staff. Special thanks to Vincent who was really helpful in every single detail, he gave me the reason to visit again.

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Willy Chiang! Great to hear from you! Thank you for acknowledging another excellent stay with us! I will certainly pass along your compliments to Vince who I am sure will appreciate the warm sentiments. Please send our warmest regards to the rest of the team in Taiwan. We look forward to hosting you all again soon! Yours Cordially, Omar Ansari... More 

San Lorenzo
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 25, 2015

My husband and I stayed for only one night, but really enjoyed the comfortable room and nice personal touches. There is only one elevator, but there is only one entry, so that makes sense. Their free breakfast was pretty complete, with hot and cold beverages, eggs, sausage, bagels, toast, fruit, etc.. One fun aspect was the pancake machine. We've seen... More 

Was this review helpful? Yes 1
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings Roxanne! Thank you for sharing your feedback following your recent stay with us. I am thrilled that you had a comfortable and enjoyable experience with us. Our infamous pancake machine is a hit with most guests, I hope you enjoyed it with some turkey sausage! I appreciate your detailed feedback and hope to have the pleasure of hosting you... More 

West Covina, United States
Level Contributor
7 reviews
4 hotel reviews
4 of 5 stars Reviewed May 19, 2015

I stayed at this hotel for about 3 weeks for business. Location: Close to a number of fast food (McD's, Wendy's, Starbucks, etc), restaurants and stores (Trader Joe's, Safeway). I read the reviews about finding the place, and people were right that you may miss the entrance to the hotel because it's on a busy street and it's a small... More 

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Carolyn, Thank you for your patronage to our hotel, three weeks is a long time! We are happy to hear that all went well with during your stay. I appreciate your pointing out some great things about our hotel such as our rooms and convenient location! We appreciate your business and hope to have the pleasure of welcoming you... More 

Tottori, Japan
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 24, 2015

Stayed here for roughly two weeks while in town with family for a funeral. Under the exceptional circumstances and while staying for an extended period of time with a rotating cast of characters, our time here felt very comfortable. The rooms were spacious and the beds were amazingly comfortable. The facilities were nice and the continental breakfast met expectations. Everything... More 

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Guest, Thank you for providing us your feedback following your stay at our hotel. While I am thrilled to hear that you enjoyed your stay for the most part, I am worried about your interaction with the staff member as you mentioned in your review. It is true that our housekeepers do need unhindered access to guest rooms in... More 

Spring Valley, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 17, 2015

I am a disabled person interested in seeing the recently found silent Sherlock Holmes film. I live near San Diego. I was looking for a nice hotel not far from the Castro Theater and found this one. I wrote to the hotel and asked about their special baths. Early the next morning I got a reply from the hotel manager... More 

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Debby, You are very welcome! It is of paramount importance to us to ensure that our hotel is fully mobility accessible. I am pleased to hear we were able to accommodate you beyond your expectations. I so happy to hear that my team was diligent and we had the availability for the room type you requested. Thank you again... More 

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