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Holiday Inn Express Castro Valley - East Bay

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2419 Castro Valley Blvd, Castro Valley, CA 94546 (Formerly Comfort Suites)
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Holiday Inn Express Castro Valley - East Bay
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Holiday Inn Express Castro Valley - East Bay
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    201 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4.5 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (43)
    Date | Rating
    • Dutch first
    • English first
    • German first
    • Any
    English first
    • All months
      (201)
    • Mar-May only
      (62)
    • Jun-Aug only
      (67)
    • Sep-Nov only
      (43)
    • Dec-Feb only
      (29)
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    Solomons, Maryland
    Level Contributor
    117 reviews
    14 hotel reviews
    common_n_hotel_reviews_1bd8 77 helpful votes
    5 of 5 stars Reviewed 1 week ago NEW

    This hotel was wonderful!! Very clean and well kept. Vicente was the nicest, most professional person I've ever met. He was a huge help and I can't express that enough. Breakfast was good and included with the stay!

    Was this review helpful? Yes
    Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

    Greetings! Thank you for expressing your satisfaction with our hotel! We appreciate you complimenting and acknowledging our staff, hotel, and service! I will certainly pass along your warm sentiments to Vince who I am sure will be happy to know he made a difference in your stay. We value your business and hope that you keep us in mind on... More 

    St. Petersburg, Florida
    Level Contributor
    3 reviews
    3 hotel reviews
    5 of 5 stars Reviewed 2 weeks ago via mobile

    The hotel was amazing, clean, staff very attentive to your needs. The morning breakfast buffet was just what was needed to start your day. They had a plant I fell in love with around the property. Hotel manager told me she would give me some to plant when I was ready to leave and she did. I would return in... More 

    Was this review helpful? Yes
    Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

    Dear Guest, Thank you so much for the fantastic review! We pride ourselves on service and cleanliness and are thrilled that your experience was nothing short of excellent. I love that plant too! It is an exotic plant and it also looks great in our outdoor patio area! Thank you again for your feedback. We appreciate your business and hope... More 

    Enola, Pennsylvania
    Level Contributor
    3 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    Pros: Comfy rooms Great breakfast Quiet rooms Friendly staff Cons: bad parking. There are very few spaces out front, and the 8space garage is hard to get into. But the breakfast is really great. They have juice, coffee, oatmeal, cereal, English muffins, bread, cinnamon rolls, bacon, sausage, omelets, fruit, pancakes, milk and yogurt. Perfect for a family. The night staff... More 

    Was this review helpful? Yes
    Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

    Hi Nick! Sorry to hear about the parking troubles you experienced, and I am happy to have addressed it with you prior to your departure. I really appreciate you taking the time to share your feedback with us as this helps us to continuously enhance guest experience. I will certainly pass along your compliments to my team, and we hope... More 

    Taipei, Taiwan
    Level Contributor
    5 reviews
    5 hotel reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    5 of 5 stars Reviewed 3 weeks ago

    Second time stay here for almost 2 months, comfortable and clean as always, exceptionally warm staff. Special thanks to Vincent who was really helpful in every single detail, he gave me the reason to visit again.

    Was this review helpful? Yes
    Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

    Willy Chiang! Great to hear from you! Thank you for acknowledging another excellent stay with us! I will certainly pass along your compliments to Vince who I am sure will appreciate the warm sentiments. Please send our warmest regards to the rest of the team in Taiwan. We look forward to hosting you all again soon! Yours Cordially, Omar Ansari... More 

    San Lorenzo
    Level Contributor
    6 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    5 of 5 stars Reviewed June 25, 2015

    My husband and I stayed for only one night, but really enjoyed the comfortable room and nice personal touches. There is only one elevator, but there is only one entry, so that makes sense. Their free breakfast was pretty complete, with hot and cold beverages, eggs, sausage, bagels, toast, fruit, etc.. One fun aspect was the pancake machine. We've seen... More 

    Was this review helpful? Yes 1
    Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

    Greetings Roxanne! Thank you for sharing your feedback following your recent stay with us. I am thrilled that you had a comfortable and enjoyable experience with us. Our infamous pancake machine is a hit with most guests, I hope you enjoyed it with some turkey sausage! I appreciate your detailed feedback and hope to have the pleasure of hosting you... More 

    West Covina, United States
    Level Contributor
    7 reviews
    4 hotel reviews
    4 of 5 stars Reviewed May 19, 2015

    I stayed at this hotel for about 3 weeks for business. Location: Close to a number of fast food (McD's, Wendy's, Starbucks, etc), restaurants and stores (Trader Joe's, Safeway). I read the reviews about finding the place, and people were right that you may miss the entrance to the hotel because it's on a busy street and it's a small... More 

    Was this review helpful? Yes
    Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

    Dear Carolyn, Thank you for your patronage to our hotel, three weeks is a long time! We are happy to hear that all went well with during your stay. I appreciate your pointing out some great things about our hotel such as our rooms and convenient location! We appreciate your business and hope to have the pleasure of welcoming you... More 

    Tottori, Japan
    Level Contributor
    11 reviews
    11 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    4 of 5 stars Reviewed April 24, 2015

    Stayed here for roughly two weeks while in town with family for a funeral. Under the exceptional circumstances and while staying for an extended period of time with a rotating cast of characters, our time here felt very comfortable. The rooms were spacious and the beds were amazingly comfortable. The facilities were nice and the continental breakfast met expectations. Everything... More 

    Was this review helpful? Yes
    Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

    Dear Guest, Thank you for providing us your feedback following your stay at our hotel. While I am thrilled to hear that you enjoyed your stay for the most part, I am worried about your interaction with the staff member as you mentioned in your review. It is true that our housekeepers do need unhindered access to guest rooms in... More 

    Spring Valley, California
    Level Contributor
    7 reviews
    4 hotel reviews
    common_n_hotel_reviews_1bd8 11 helpful votes
    5 of 5 stars Reviewed April 17, 2015

    I am a disabled person interested in seeing the recently found silent Sherlock Holmes film. I live near San Diego. I was looking for a nice hotel not far from the Castro Theater and found this one. I wrote to the hotel and asked about their special baths. Early the next morning I got a reply from the hotel manager... More 

    Was this review helpful? Yes
    Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

    Dear Debby, You are very welcome! It is of paramount importance to us to ensure that our hotel is fully mobility accessible. I am pleased to hear we were able to accommodate you beyond your expectations. I so happy to hear that my team was diligent and we had the availability for the room type you requested. Thank you again... More 

    Alameda, California
    1 review
    5 of 5 stars Reviewed April 13, 2015

    I have stayed at this location many times. The rooms are always clean and the staff is always polite and friendly. They go above and beyond to make your stay as best as possible. Natasha at the front desk is so welcoming and helpful and always has a smile on her face. I highly recommend this hotel!

    Was this review helpful? Yes
    Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

    Dear Ms. Moran, I want to express my sincerest gratitude for your continued patronage to our hotel and for the excellent feedback! We appreciate your recommendation and acknowledging the exceptional service and cleanliness our staff strives for. I will certainly share your compliments with my team and Natasha. We value your business and hope to see you soon! Best Regards,... More 

    Reno, Nevada
    1 review
    5 of 5 stars Reviewed April 9, 2015

    We had an unfortunate reason to stay in this hotel as our son was in ICU for 10 days. Words can not describe how thankful we are that we found this amazing hotel to stay in. The generosity and the genuine concern for our well being and that of our son was felt every day we stayed there. Omar went... More 

    Was this review helpful? Yes
    Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

    Hello Kar, Thank you very much for taking the time to write such a wonderful review. Chandan and the rest of the team here join me in thanking you for the warm compliments! It is our duty as hospitality professionals to ensure our guests experience an exceptional level of sincere service and quality and I am thrilled that we hit... More 

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