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All 5 Castro Valley hotels

Holiday Inn Express Castro Valley - East Bay

2.5 of 5 Hotel   |   2419 Castro Valley Blvd, Castro Valley, CA 94546 (Formerly Comfort Suites)
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92%
Ranked #1 of 5 hotels in Castro Valley
Certificate of Excellence 2014
A recent review
  • Reviews (169)
  • Photos (31)
  • Amenities
  • Room tips (39)
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169 people have reviewed this hotel

Traveler rating
    129
    27
    7
    3
    3
See reviews for
49
27
21
43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I am moving with my family of 2+2 from Europe to USA. Before we settle somewhere for longer we travel around the Bay and California to feel the State, so we stay a lot in US hotels. My wife liked this hotel very much since it was clean and well maintained; she walked by foot from the favourite coffee shop... More

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings Marek! Clean rooms, friendly staff, and a great breakfast make all the difference in a guests stay! Thank you for taking the time to review your stay with us! I am thrilled to hear that we made your stay with us enjoyable and comfortable. Meanwhile, if I may be of any assistance to you please do not hesitate to... More

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is by far the BEST hotel we have ever stayed at. This was our second visit and it was even better than our first. Our first visit was September 2012 right after we got married and our second visit was last week for our 'Babymoon' as we have a baby girl due in August. It was nothing less than... More

Was this review helpful? Yes 1
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hello Krisco! Wow, thank you for the awesome review! I really appreciate your compliments about our hotel and staff and I will certainly pass along your comments to my team. As you had mentioned in your review, we are a short BART ride away from downtown San Francisco. Many of our guests prefer to stay outside of the city and... More

Paradise, CA
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice, small hotel right off the freeway. We have some business to do in the area, and this hotel was about half the price of the ones located closer to the Bay. The front desk clerk was polite and efficient. To the left of the front desk there's snacks and mini containers of ice cream for sale. The room... More

Was this review helpful? Yes 2
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings Traveler! Thank you for touching on some key aspects of a satisfactory guest experience: efficient and polite staff, clean facilities, and affordable accommodations. We truly appreciate you taking the time to give us your valuable feedback. I will pass along your compliments to my staff and I hope we have the pleasure of hosting you again in the near... More

San Francisco, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I've stayed at this hotel in the past and it's apparently gone through some management changes and the lobby looks different. It used to have a giant front desk area. The lobby is very small. The location of the hotel is not so great. Room quality was bad before and is better now, but not great. However, I will never... More

Was this review helpful? Yes 1
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hello, I am so sorry to hear that I was the primary cause of your dissatisfaction! For the past decade I have been working here at this property, I have never heard someone accuse me of being a bully, rude, "thug" or any of the horrible things that you mentioned in your review! Quite frankly, I have no recollection of... More

Madrid, Spain
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 6, 2014

I just spent one night coming from Yosemite to San Francisco and although it was difficult to find the entrance the receptionist was helpful with the way to pay the toll of the bridge to enter San Francisco. Breakfast was fine and the room was good. Nothing to complain about.

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hello Monica! Glad to hear our Front Desk Agent was able to direct you to our hotel! I appreciate you taking the time to provide us with your feedback. We value your business and hope that you keep us in mind on your next visit to Castro Valley, CA. Warm Regards, Omar Ansari More

Sacramento, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed May 28, 2014

The hotel was very clean. Breakfast was very good. Every day, there were some food that were the same but there were some variety. The pancake machine was great. I got lost in getting to the hotel and the Staff was very helpful in getting me back on track. Also, the staff was helpful, in getting around the city and... More

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings Stan! Thank you for taking the time to provide us with your valuable feedback regarding your recent stay with us! We appreciate your compliments about our hotel and staff as we continuously strive to exceed guest expectations by providing exemplary service, a clean and comfortable hotel, and of course our excellent Express Start breakfast! I am happy to hear... More

Ottawa, Canada
1 review
5 of 5 stars Reviewed May 19, 2014

My husband and I were travelling for a wedding. We were so happy to be greeted as soon as we walked through the front lobby and welcomed with a smile. The room and the staff were all friendly and approachable. Being from Canada we had alot of questions about the area and they were all answered and we were given... More

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings Mary Anne! Glad to hear you made it back to Ottawa safe and sound! Thank you very much for taking the time to write a review about your experience with us. It was an absolute pleasure to host you at our hotel and I look forward to welcoming you back in the near future! Yours in Service, Omar Ansari More

Sacramento, CA
Contributor
14 reviews 14 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 25, 2014

My mother and I stayed here two nights the weekend of Easter. I was leery at first of the location, as it is right on Castro Valley blvd, and right up against the freeway. When we arrived I asked for an upper level floor but wanted the "quiet" side. We were put on the 3rd of 4 floors in the... More

Was this review helpful? Yes 1
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings Traveler! I hope you enjoyed a lovely Easter with your mother at our hotel. Indeed, our double-paned windows provides our guests with a quiet and good nights sleep. The pancake machine is popular with most guests! I would personally love one of those machines in my own home! Thank you for taking the time to give us your valuable... More

McKinleyville, California
2 reviews
5 of 5 stars Reviewed April 25, 2014

I traveled to Castro Valley for a conference at Cal State East Bay in Hayward. Chose this hotel based on the availability of a hot tub, free breakfast, and the proximity to CSU East Bay (5 miles). The hotel was beautiful and clean, breakfast was delicious, I loved the hot sausage and the kids loved the pancake machine. Yes, they... More

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hello Silas! My staff and I thank you very much for the excellent feedback! We consistently strive to better enhance guest experience and I am ecstatic that you touched on some of the key aspects of our guest service. If I may be of any service to you please do not hesitate to contact me directly. We thoroughly appreciate your... More

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 13, 2014

Awesome Place from the minute you arrive the Staff very attentive to your needs and make you feel like family. the Greeting's by name coming and going from lobby. on site laundry, market store, gym and surrounding restaurants within walking distance. and Breakfast the most important meal biscuits n gravy, alternating days of sausage and bacon and cheese omelets.and scramble... More

Was this review helpful? Yes 1
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings traveler! Thank you for taking the time to write us such an excellent review! I am thrilled to hear that you enjoyed your stay with us and that my staff was able to provide you with the kind of service all guests deserve! I will certainly pass your wonderful comments along to my team who I am sure will... More

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Additional Information about Holiday Inn Express Castro Valley - East Bay

Address: 2419 Castro Valley Blvd, Castro Valley, CA 94546 (Formerly Comfort Suites)
Phone Number:
Location: United States > California > Castro Valley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Castro Valley - East Bay 2.5*
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Also Known As:
Comfort Hotel Castro Valley
Comfort Suites Castro Valley
Castro Valley Comfort Suites

31 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Introducing the new Holiday Inn Express in Castro Valley, featuring 54 newly remodeled comfortable, spacious, and convenient rooms which are all 100% smoke-free and pet-free. We offer our guests complimentary Express Start breakfast, 24hr Front Desk, In-door Sauna, and a 24hr Fitness Facility. Free High speed Wi-Fi is available to all our guests. 37Inch Flat Panel HD TV's are installed in all our rooms, along with Serta-Elite Plush Mattresses. Newly built Market Place available to our guests. Our hotel is centrally located in the East Bay, CA in a desirable and friendly neighborhood with plenty of restaurants and fun activities nearby such as Lake Chabot Regional Park, (Fishing & Boating) Oakland Coliseum, Golfland Golden Tee, Willow Park Golf Course and much more! The Holiday Inn Express, Castro Valley hotel is committed to achieving exemplary guest satisfaction, and we look forward to providing you with quality customer service! ... more   less 
Number of rooms
54

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