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Holiday Inn Express Castro Valley - East Bay

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2419 Castro Valley Blvd, Castro Valley, CA 94546 (Formerly Comfort Suites)
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Holiday Inn Express Castro Valley - East Bay
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Holiday Inn Express Castro Valley - East Bay
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196 reviews from our community

Traveler rating
    147
    35
    8
    3
    3
See reviews for
54
29
23
56
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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West Covina, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for about 3 weeks for business. Location: Close to a number of fast food (McD's, Wendy's, Starbucks, etc), restaurants and stores (Trader Joe's, Safeway). I read the reviews about finding the place, and people were right that you may miss the entrance to the hotel because it's on a busy street and it's a small... More 

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Carolyn, Thank you for your patronage to our hotel, three weeks is a long time! We are happy to hear that all went well with during your stay. I appreciate your pointing out some great things about our hotel such as our rooms and convenient location! We appreciate your business and hope to have the pleasure of welcoming you... More 

Tottori, Japan
Contributor
11 reviews 11 reviews
11 hotel reviews
4 of 5 stars Reviewed April 24, 2015

Stayed here for roughly two weeks while in town with family for a funeral. Under the exceptional circumstances and while staying for an extended period of time with a rotating cast of characters, our time here felt very comfortable. The rooms were spacious and the beds were amazingly comfortable. The facilities were nice and the continental breakfast met expectations. Everything... More 

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Guest, Thank you for providing us your feedback following your stay at our hotel. While I am thrilled to hear that you enjoyed your stay for the most part, I am worried about your interaction with the staff member as you mentioned in your review. It is true that our housekeepers do need unhindered access to guest rooms in... More 

Spring Valley, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 17, 2015

I am a disabled person interested in seeing the recently found silent Sherlock Holmes film. I live near San Diego. I was looking for a nice hotel not far from the Castro Theater and found this one. I wrote to the hotel and asked about their special baths. Early the next morning I got a reply from the hotel manager... More 

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Debby, You are very welcome! It is of paramount importance to us to ensure that our hotel is fully mobility accessible. I am pleased to hear we were able to accommodate you beyond your expectations. I so happy to hear that my team was diligent and we had the availability for the room type you requested. Thank you again... More 

Alameda, California
1 review
5 of 5 stars Reviewed April 13, 2015

I have stayed at this location many times. The rooms are always clean and the staff is always polite and friendly. They go above and beyond to make your stay as best as possible. Natasha at the front desk is so welcoming and helpful and always has a smile on her face. I highly recommend this hotel!

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Ms. Moran, I want to express my sincerest gratitude for your continued patronage to our hotel and for the excellent feedback! We appreciate your recommendation and acknowledging the exceptional service and cleanliness our staff strives for. I will certainly share your compliments with my team and Natasha. We value your business and hope to see you soon! Best Regards,... More 

Reno, Nevada
1 review
5 of 5 stars Reviewed April 9, 2015

We had an unfortunate reason to stay in this hotel as our son was in ICU for 10 days. Words can not describe how thankful we are that we found this amazing hotel to stay in. The generosity and the genuine concern for our well being and that of our son was felt every day we stayed there. Omar went... More 

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hello Kar, Thank you very much for taking the time to write such a wonderful review. Chandan and the rest of the team here join me in thanking you for the warm compliments! It is our duty as hospitality professionals to ensure our guests experience an exceptional level of sincere service and quality and I am thrilled that we hit... More 

Fresno, California
1 review
5 of 5 stars Reviewed March 26, 2015

Our company uses Holiday Inn Express Castro Valley for all our business trips and staff that come to the bay area stores, and I'd like to acknowledge on behalf of our company this amazing 1st class hotel and the staff are top notch !!!! I'd like to personally thank Omar , Shandon and Natsha for the excellent service always making... More 

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Rhonda, I just absolutely loved your review! I want to express my gratitude to you for taking the time to give us your honest and valued feedback. We strive everyday to provide great experiences for our guests, on a consistent basis, and at every opportunity. I will certainly pass along your compliments to the rest of my team as... More 

Mendocino Coast, CA
2 reviews
4 of 5 stars Reviewed March 17, 2015

This is a newly refurbished, rebranded HIE. Hotel is reliably clean and nice. Everything in room works well. A/C units are good, not too noisy. Lobby area is very pleasant. My wife and I often stay at this hotel when visiting family in the area. The hotel staff people are all great. Natasha is very friendly and remembers us from... More 

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Judgejon! Thank you for the excellent feedback. I am thrilled you enjoyed your stay with us and I will certainly pass along your warm compliments to my team members who strive everyday to ensure our guests are well taken care of. We appreciate your business and look forward to your next stay with us! Yours Cordially, Omar Ansari General Manager... More 

1 review
5 of 5 stars Reviewed March 11, 2015 via mobile

I spent the last two weeks of February here on business and the staff did a great job making me feel at home. Omar, Natasha, and the whole staff are extremely helpful and will go out of their way to ensure your stay is memorable.

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Gratitude for the excellent review Sal! Thank you so much for your kind words. We really appreciate you taking the time to give us your feedback. I am thrilled that you felt "at home" with us, and it is our hope to make all guests feel that way when staying with us. We value your business and wish you the... More 

Lake Oswego
Top Contributor
75 reviews 75 reviews
28 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed March 7, 2015

This HIE is just about the same as every other one around and it's located in an area that has a need for a decent hotel. So the thing that separates this one is the fact that you will have trouble finding it! The entrance is off Castro Valley Blvd (a busy main street) that can only be accessed from... More 

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings, Thank you for your candid review based on your recent experience with us. I am truly distraught and profusely sorry to hear about the difficulties you encountered in regards to the traffic and locating our hotel. The San Francisco Bay Area (along with the Washington DC Metro area) is notorious for having horrendous traffic, perhaps the worst in the... More 

Taipei, Taiwan
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 11, 2015

Stayed 3 weeks for business and staff were really nice and supportive. Facilities are new and clean, brand-new shelf for towel was installed during my stay so I can have more space to put clothes. I definitely recommend this hotel to friends and colleagues.

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hi Mr. Chiang! Gratitude for the excellent feedback regarding your stay with us! It was our pleasure to host you and your company at our hotel. I sincerely appreciate your compliments about our hotel and staff and will certainly share your feedback with the rest of my team. We value your business and hope that you will keep us in... More 

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