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All 5 Castro Valley hotels

Holiday Inn Express Castro Valley - East Bay

2.5 of 5 Hotel   |   2419 Castro Valley Blvd, Castro Valley, CA 94546 (Formerly Comfort Suites)
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Holiday Inn Express Castro Valley - East Bay
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Ranked #1 of 5 Hotels in Castro Valley
Certificate of Excellence 2014
GreenLeadersGold level
A recent review
5 of 5 stars reviewed 1 week ago
David R
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175 reviews from our community

Traveler rating
    134
    28
    7
    3
    3
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51
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45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Dutch first
  • English first
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English first
1 review
5 of 5 stars Reviewed 1 week ago NEW

This is a great hotel. The rooms are very clean and spacious. The hotel common areas are immaculate. The best part of this hotel is the staff. They know me by name, are friendly, and willing to go the extra mile to make the guest feel welcome. I have stayed here before and will continue to do so.

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hello David! I am delighted that you used the word "great" to describe our hotel. While anyone can be good at something, we strive for greatness and to achieve it we need feedback from guests like yourself. Thank you so much and I will certainly pass along your compliments to my team as they work tirelessly to ensure our guests... More

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In short………great hotel! Travelled over from the UK…..initially for a 2 night stay in Castro Valley CA, to take care of some personal business in the area……I ended up staying 5 nights. I took a gamble on staying here and to date, it’s probably been one of the best decisions I’ve made. Very friendly and helpful reception staff. Despite the... More

Was this review helpful? Yes 1
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings UK Traveler! Great to hear that your "gamble" paid off! Indeed we were very busy during your stay with us, and I am happy that we could accommodate you on such short notice. Thank you for the compliments of my staff and hotel, we value your business and look forward to serving you again in the near future. Safe... More

Kapiti Coast, New Zealand
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We recently traveled from New Zealand to visit family in the area and stayed at the Holiday Inn Express in Castro Valley for 10 days and what a pleasure it was. The place was clean, tidy and comfortable, the breakfast had great variety and most of all, the staff were friendly, helpful and nothing was too much of an inconvenience.... More

Was this review helpful? Yes 2
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Traveler, Gratitude for taking the time to write us an excellent review! Such a pleasure for us to host you and your family during your trip to the Bay Area.Thank you for acknowledging our staff, service, and cleanliness! My staff and I continuously strive to provide our guests with exemplary service, clean, and comfortable accommodations, and I am thrilled... More

San Francisco, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2014

We live in Castro Valley and just had our wedding reception in our backyard. We had many people coming in from out of town so we booked some rooms at the Holiday Inn Express. It was by far the best hotel we looked at in CV. Management was really easy to work with leading up to the wedding. Omar always... More

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hi Suzanne! Thank you so much for taking the time to leave us a review! I am so happy to hear that we were able to make joyous occasion a memorable one! Please send my warmest regards to the rest of the family! We appreciate your business and wish you the very best on your future endeavors! Yours cordially, Omar... More

Seattle, Washington
Senior Contributor
43 reviews 43 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 2, 2014

I wasn't sure what to expect since I had never been to Castro Valley before. I was pleasantly surprised at this hotel. Check-in was quick and easy, our room on the 2nd floor (room 212) was clean, nice and spacious. The beds and pillows were super-comfortable. It was quiet. Had all the amenities, including a little fridge and microwave (small,... More

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hello Robin! Thank you for sharing your experience during your stay with us. I am thrilled to hear that everything was to your comfort in your room, and that the in-room amenities were useful! We appreciate your recommendation and hope to have the pleasure of serving you once again in the near future. Best Regards, Omar Ansari More

Harleysville, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 13, 2014

I recently had the opportunity to stay at the Holiday Inn Express in Castro Valley, CA, and wanted to share my experience. The staff could not have been friendlier or more helpful, they engaged you 100% when you asked for local or hotel information, were knowledgable, and really made me feel like they cared. I'd recommend this hotel to anyone... More

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hi David! So glad to hear that our staff made your stay a great one! I will certainly pass along your wonderful compliments to them as they work diligently to ensure our guests enjoy their stay. We appreciate your business and hope that you keep us in mind next time your in the area. Best Regards, Omar Ansari More

Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed July 1, 2014

I am moving with my family of 2+2 from Europe to USA. Before we settle somewhere for longer we travel around the Bay and California to feel the State, so we stay a lot in US hotels. My wife liked this hotel very much since it was clean and well maintained; she walked by foot from the favourite coffee shop... More

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings Marek! Clean rooms, friendly staff, and a great breakfast make all the difference in a guests stay! Thank you for taking the time to review your stay with us! I am thrilled to hear that we made your stay with us enjoyable and comfortable. Meanwhile, if I may be of any assistance to you please do not hesitate to... More

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 24, 2014

This is by far the BEST hotel we have ever stayed at. This was our second visit and it was even better than our first. Our first visit was September 2012 right after we got married and our second visit was last week for our 'Babymoon' as we have a baby girl due in August. It was nothing less than... More

Was this review helpful? Yes 1
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hello Krisco! Wow, thank you for the awesome review! I really appreciate your compliments about our hotel and staff and I will certainly pass along your comments to my team. As you had mentioned in your review, we are a short BART ride away from downtown San Francisco. Many of our guests prefer to stay outside of the city and... More

Paradise, CA
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed June 17, 2014

Very nice, small hotel right off the freeway. We have some business to do in the area, and this hotel was about half the price of the ones located closer to the Bay. The front desk clerk was polite and efficient. To the left of the front desk there's snacks and mini containers of ice cream for sale. The room... More

Was this review helpful? Yes 2
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings Traveler! Thank you for touching on some key aspects of a satisfactory guest experience: efficient and polite staff, clean facilities, and affordable accommodations. We truly appreciate you taking the time to give us your valuable feedback. I will pass along your compliments to my staff and I hope we have the pleasure of hosting you again in the near... More

San Francisco, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 17, 2014

I've stayed at this hotel in the past and it's apparently gone through some management changes and the lobby looks different. It used to have a giant front desk area. The lobby is very small. The location of the hotel is not so great. Room quality was bad before and is better now, but not great. However, I will never... More

Was this review helpful? Yes 2
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hello, I am so sorry to hear that I was the primary cause of your dissatisfaction! For the past decade I have been working here at this property, I have never heard someone accuse me of being a bully, rude, "thug" or any of the horrible things that you mentioned in your review! Quite frankly, I have no recollection of... More

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Additional Information about Holiday Inn Express Castro Valley - East Bay

Address: 2419 Castro Valley Blvd, Castro Valley, CA 94546 (Formerly Comfort Suites)
Phone Number:
Location: United States > California > Castro Valley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Castro Valley - East Bay 2.5*
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Also Known As:
Comfort Hotel Castro Valley
Comfort Suites Castro Valley
Castro Valley Comfort Suites

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Introducing the new Holiday Inn Express in Castro Valley, featuring 54 newly remodeled comfortable, spacious, and convenient rooms which are all 100% smoke-free and pet-free. We offer our guests complimentary Express Start breakfast, 24hr Front Desk, In-door Sauna, and a 24hr Fitness Facility. Free High speed Wi-Fi is available to all our guests. 37Inch Flat Panel HD TV's are installed in all our rooms, along with Serta-Elite Plush Mattresses. Newly built Market Place available to our guests. Our hotel is centrally located in the East Bay, CA in a desirable and friendly neighborhood with plenty of restaurants and fun activities nearby such as Lake Chabot Regional Park, (Fishing & Boating) Oakland Coliseum, Golfland Golden Tee, Willow Park Golf Course and much more! The Holiday Inn Express, Castro Valley hotel is committed to achieving exemplary guest satisfaction, and we look forward to providing you with quality customer service! ... more   less 
Number of rooms
54

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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