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Holiday Inn Express Castro Valley - East Bay

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2419 Castro Valley Blvd, Castro Valley, CA 94546 (Formerly Comfort Suites)
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Holiday Inn Express Castro Valley - East Bay
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Holiday Inn Express Castro Valley - East Bay
Review This Hotel

191 reviews from our community

Traveler rating
    144
    33
    8
    3
    3
See reviews for
52
28
23
54
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Fresno, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

Our company uses Holiday Inn Express Castro Valley for all our business trips and staff that come to the bay area stores, and I'd like to acknowledge on behalf of our company this amazing 1st class hotel and the staff are top notch !!!! I'd like to personally thank Omar , Shandon and Natsha for the excellent service always making... More 

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Rhonda, I just absolutely loved your review! I want to express my gratitude to you for taking the time to give us your honest and valued feedback. We strive everyday to provide great experiences for our guests, on a consistent basis, and at every opportunity. I will certainly pass along your compliments to the rest of my team as... More 

Mendocino Coast, CA
2 reviews
4 of 5 stars Reviewed 1 week ago

This is a newly refurbished, rebranded HIE. Hotel is reliably clean and nice. Everything in room works well. A/C units are good, not too noisy. Lobby area is very pleasant. My wife and I often stay at this hotel when visiting family in the area. The hotel staff people are all great. Natasha is very friendly and remembers us from... More 

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Judgejon! Thank you for the excellent feedback. I am thrilled you enjoyed your stay with us and I will certainly pass along your warm compliments to my team members who strive everyday to ensure our guests are well taken care of. We appreciate your business and look forward to your next stay with us! Yours Cordially, Omar Ansari General Manager... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

I spent the last two weeks of February here on business and the staff did a great job making me feel at home. Omar, Natasha, and the whole staff are extremely helpful and will go out of their way to ensure your stay is memorable.

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Gratitude for the excellent review Sal! Thank you so much for your kind words. We really appreciate you taking the time to give us your feedback. I am thrilled that you felt "at home" with us, and it is our hope to make all guests feel that way when staying with us. We value your business and wish you the... More 

Lake Oswego
Top Contributor
59 reviews 59 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This HIE is just about the same as every other one around and it's located in an area that has a need for a decent hotel. So the thing that separates this one is the fact that you will have trouble finding it! The entrance is off Castro Valley Blvd (a busy main street) that can only be accessed from... More 

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings, Thank you for your candid review based on your recent experience with us. I am truly distraught and profusely sorry to hear about the difficulties you encountered in regards to the traffic and locating our hotel. The San Francisco Bay Area (along with the Washington DC Metro area) is notorious for having horrendous traffic, perhaps the worst in the... More 

Taipei, Taiwan
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 11, 2015

Stayed 3 weeks for business and staff were really nice and supportive. Facilities are new and clean, brand-new shelf for towel was installed during my stay so I can have more space to put clothes. I definitely recommend this hotel to friends and colleagues.

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hi Mr. Chiang! Gratitude for the excellent feedback regarding your stay with us! It was our pleasure to host you and your company at our hotel. I sincerely appreciate your compliments about our hotel and staff and will certainly share your feedback with the rest of my team. We value your business and hope that you will keep us in... More 

Wichita, Kansas
Top Contributor
63 reviews 63 reviews
21 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed January 12, 2015

We were working in San Leandro area and this was a nice hotel with a good price. It is close to Hayward which has some good restaurants and only maybe 5 minutes from a Starbucks which helps. I'd stay here again on business travel.

Was this review helpful? Yes 1
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings Matt! Great to hear that you found our hotel to be suitable for your travel needs while here on business. Please contact us if we can be of any assistance to you. I appreciate the excellent rating and look forward to welcoming you back! Best Regards, Omar Ansari General Manager Holiday Inn Express - Castro Valley, CA gm@hiexcastrovalley.com 510.889.9300 More 

Corona, California
Top Contributor
93 reviews 93 reviews
36 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 10, 2014

Hotel is tough to get to but worth it. The staff was very friendly and accommodating. The hotel is very clean and well maintained. My room was very nice and quiet which is nice at the end of a busy day. I would definitely stay here again when I am in town. The room rates were a little high, but... More 

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hello Michael G! Thank you for your candid feedback following your recent stay with us. I am delighted to hear that you found our staff to be exceptional in their hospitality, I will certainly pass along your compliments to them. It is always rewarding to hear when a guest uses the words: nice, clean, and quite to describe their stay... More 

Yucaipa, California
Top Contributor
68 reviews 68 reviews
19 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 22, 2014

The hotel was just 10 minutes or so from the Oakland airport. We got in pretty late, but the front desk was so accommodating. I also felt extra safe since the front desk person has to buzz you in after a certain hour. The breakfast was great. They had eggs and bacon, biscuits and gravy. I noticed some disgruntled customers... More 

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Thank you for the excellent feedback! I appreciate you highlighting our security measures during after-hours as we believe the safety of our guests is of paramount importance. The Express Start® breakfast is indeed a great way to start the day off! We do our best to accommodate our guests, even the ones who show up a little late for breakfast.... More 

San Francisco, California
1 review
5 of 5 stars Reviewed November 21, 2014

I, along with a group of colleagues recently stayed at the Castro Valley Holiday Inn Express on a large scale "off-site" work project. I can not say enough wonderful things about this property, and especially the management staff. I found the entire hotel, including the lobby, breakfast area, hallways and especially the rooms impeccable! As for the management staff, they... More 

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Mr. Ali, My utmost gratitude for the excellent review sir! It was our pleasure to assist you and I am delighted to hear that you found us to be exceptional in all aspects of our hospitality and I will certainly pass along your warm compliments to my team as I am sure they will appreciate it! We value your business... More 

Napa, California, United States
Top Contributor
329 reviews 329 reviews
62 hotel reviews
139 helpful votes 139 helpful votes
4 of 5 stars Reviewed November 11, 2014

This was my first time in Castro Valley and I was using my GPS, which could not find the hotel. It turns out that it changed to Holiday Inn Express around the first of the year. But, once I found it I was very happy with the service and the nice large room with both a sofa and lounging chair.... More 

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings! Thank you for taking the time to post a review on Tripadvisor. Sorry to hear that your GPS mislead you! I am glad you found our rooms to be large and accommodating, and thank you for acknowledging our staff and their exemplary professionalism! I will certainly pass along your compliments to them. We appreciate your business and look forward... More 

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