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Holiday Inn Express Castro Valley - East Bay

2.5 of 5 2419 Castro Valley Blvd, Castro Valley, CA 94546 (Formerly Comfort Suites)
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Certificate of Excellence 2014
Holiday Inn Express Castro Valley - East Bay
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Holiday Inn Express Castro Valley - East Bay
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185 reviews from our community

Traveler rating
    141
    31
    7
    3
    3
See reviews for
51
28
23
50
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Corona, California
Top Contributor
90 reviews 90 reviews
36 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel is tough to get to but worth it. The staff was very friendly and accommodating. The hotel is very clean and well maintained. My room was very nice and quiet which is nice at the end of a busy day. I would definitely stay here again when I am in town. The room rates were a little high, but... More 

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hello Michael G! Thank you for your candid feedback following your recent stay with us. I am delighted to hear that you found our staff to be exceptional in their hospitality, I will certainly pass along your compliments to them. It is always rewarding to hear when a guest uses the words: nice, clean, and quite to describe their stay... More 

Yucaipa, California
Top Contributor
50 reviews 50 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 22, 2014

The hotel was just 10 minutes or so from the Oakland airport. We got in pretty late, but the front desk was so accommodating. I also felt extra safe since the front desk person has to buzz you in after a certain hour. The breakfast was great. They had eggs and bacon, biscuits and gravy. I noticed some disgruntled customers... More 

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Thank you for the excellent feedback! I appreciate you highlighting our security measures during after-hours as we believe the safety of our guests is of paramount importance. The Express Start® breakfast is indeed a great way to start the day off! We do our best to accommodate our guests, even the ones who show up a little late for breakfast.... More 

San Francisco, California
1 review
5 of 5 stars Reviewed November 21, 2014

I, along with a group of colleagues recently stayed at the Castro Valley Holiday Inn Express on a large scale "off-site" work project. I can not say enough wonderful things about this property, and especially the management staff. I found the entire hotel, including the lobby, breakfast area, hallways and especially the rooms impeccable! As for the management staff, they... More 

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Mr. Ali, My utmost gratitude for the excellent review sir! It was our pleasure to assist you and I am delighted to hear that you found us to be exceptional in all aspects of our hospitality and I will certainly pass along your warm compliments to my team as I am sure they will appreciate it! We value your business... More 

Napa, California, United States
Top Contributor
302 reviews 302 reviews
59 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed November 11, 2014

This was my first time in Castro Valley and I was using my GPS, which could not find the hotel. It turns out that it changed to Holiday Inn Express around the first of the year. But, once I found it I was very happy with the service and the nice large room with both a sofa and lounging chair.... More 

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings! Thank you for taking the time to post a review on Tripadvisor. Sorry to hear that your GPS mislead you! I am glad you found our rooms to be large and accommodating, and thank you for acknowledging our staff and their exemplary professionalism! I will certainly pass along your compliments to them. We appreciate your business and look forward... More 

Castro Valley, California
1 review
4 of 5 stars Reviewed October 11, 2014

So, in the over-over-over inflated San Francisco hotel market, the saleforce/fleet week/columbus day weekend has the crummiest hotels charging $250-$1,000 per night (at Marriott, Hyatt and Hilton hotel chains). I was pleasantly surprised to find this bargain basement price. Instead and a dirty, teen hide out, this place is spotless, friendly, professionally run hotel. I made a reservation with Louis,... More 

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Thank you for your candid feedback regarding the over-inflated SF hotel market! I am glad you found us as an alternative. My co-manager and I are here 6-days a week to ensure everything is taken care of and that our guests experience a level of comfort, cleanliness, and service that is comparable to a five star hotel. Your praise highlighting... More 

Saratoga, California
1 review
5 of 5 stars Reviewed October 6, 2014

A group of us stayed the weekend of our 50-year college reunion and were happy to find a clean, well-managed hotel. Good location, very comfortable beds, good reading lights, yummy cinnamon rolls, omelets, and more for breakfast, friendly and helpful staff, convenient parking. What's not to like? We'll stay here again for our 55th reunion!

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings Carol! Thank you so much for the kind feedback. I really appreciate your recognizing our efforts as we work diligently to ensure our guests are satisfied. We value your business and hope that you return to us on your next visit. Best Regards, Omar Ansari More 

Guerneville, California
1 review
5 of 5 stars Reviewed October 5, 2014

It does feel like home as another reviewer commented. The rooms are clean and very comfortable. The plus side is that they have microwaves and frig's and nice queen size beds with lots of pillows. I would recommend this hotel anytime and the staff is goes beyond helping they make you feel like family especially Natasha who I love and... More 

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hello Jim! Thank you for the 5 star review! I am glad you found our hotel to be clean and comfortable, and I will certainly pass along your compliments to Natasha. She is indeed a valuable asset and as the Guest Experience Champion she does a great job taking care of our guests! We appreciate your business and look forward... More 

1 review
5 of 5 stars Reviewed October 5, 2014 via mobile

I stayed at the Holiday Inn Express in Castro Valley this past September for ten days. The rooms were clean and spacious with refrigerators and microwaves. The staff was very friendly, efficient and accommodating. I plan to stay there again on my next trip.

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear guest, Thank you for your excellent review! It was our pleasure to host you and we look forward to providing you with accommodations on your next visit to Castro Valley, CA. Warm Regards, Omar Ansari More 

Fresno
1 review
5 of 5 stars Reviewed September 23, 2014

Recently remodeled to be a Holiday Inn Express! I stayed there last year and again this year. All I can say is fantastic Hotel, service, parking, and loved the pancake maker that makes pancakes in one minute flat!

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings Kyle! Thank you for the awesome review! It is great to have you back with us again this year. We really appreciate your compliments of our hotel and staff, and yes the pancake machine is a favorite among our guests! We value your business and hope that you keep us in mind for next year! Warm Regards, Omar Ansari More 

1 review
5 of 5 stars Reviewed September 16, 2014

The management and staff are very welcoming and caring. I have stayed at this hotel for several weeks. I could stay at any hotel I want and I choose to stay here. I am very satisfied with the rooms and service. The rooms are very clean and up to date. If you want to stay at a safe and clean... More 

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Keith, Thank you so much for the kind words. I appreciate you taking the time to write us an outstanding review! We do our best as a team to welcome our guests in a manner which would elicit a "home like" feeling. Thank you for recognizing our efforts as we continuously to strive for exceptional guest satisfaction. We value... More 

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Additional Information about Holiday Inn Express Castro Valley - East Bay

Address: 2419 Castro Valley Blvd, Castro Valley, CA 94546 (Formerly Comfort Suites)
Phone Number:
Location: United States > California > Castro Valley
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Castro Valley - East Bay 2.5*
Number of rooms: 54
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Also Known As:
Comfort Hotel Castro Valley
Comfort Suites Castro Valley
Castro Valley Comfort Suites

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