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Holiday Inn Express Castro Valley - East Bay

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2419 Castro Valley Blvd, Castro Valley, CA 94546 (Formerly Comfort Suites)
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Holiday Inn Express Castro Valley - East Bay
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Holiday Inn Express Castro Valley - East Bay
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194 reviews from our community

Traveler rating
    147
    33
    8
    3
    3
See reviews for
53
29
23
55
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Spring Valley, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I am a disabled person interested in seeing the recently found silent Sherlock Holmes film. I live near San Diego. I was looking for a nice hotel not far from the Castro Theater and found this one. I wrote to the hotel and asked about their special baths. Early the next morning I got a reply from the hotel manager... More 

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Alameda, California
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed at this location many times. The rooms are always clean and the staff is always polite and friendly. They go above and beyond to make your stay as best as possible. Natasha at the front desk is so welcoming and helpful and always has a smile on her face. I highly recommend this hotel!

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Reno, Nevada
1 review
5 of 5 stars Reviewed 1 week ago

We had an unfortunate reason to stay in this hotel as our son was in ICU for 10 days. Words can not describe how thankful we are that we found this amazing hotel to stay in. The generosity and the genuine concern for our well being and that of our son was felt every day we stayed there. Omar went... More 

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Fresno, California
1 review
5 of 5 stars Reviewed 3 weeks ago

Our company uses Holiday Inn Express Castro Valley for all our business trips and staff that come to the bay area stores, and I'd like to acknowledge on behalf of our company this amazing 1st class hotel and the staff are top notch !!!! I'd like to personally thank Omar , Shandon and Natsha for the excellent service always making... More 

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Dear Rhonda, I just absolutely loved your review! I want to express my gratitude to you for taking the time to give us your honest and valued feedback. We strive everyday to provide great experiences for our guests, on a consistent basis, and at every opportunity. I will certainly pass along your compliments to the rest of my team as... More 

Mendocino Coast, CA
2 reviews
4 of 5 stars Reviewed 5 weeks ago

This is a newly refurbished, rebranded HIE. Hotel is reliably clean and nice. Everything in room works well. A/C units are good, not too noisy. Lobby area is very pleasant. My wife and I often stay at this hotel when visiting family in the area. The hotel staff people are all great. Natasha is very friendly and remembers us from... More 

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Judgejon! Thank you for the excellent feedback. I am thrilled you enjoyed your stay with us and I will certainly pass along your warm compliments to my team members who strive everyday to ensure our guests are well taken care of. We appreciate your business and look forward to your next stay with us! Yours Cordially, Omar Ansari General Manager... More 

1 review
5 of 5 stars Reviewed March 11, 2015 via mobile

I spent the last two weeks of February here on business and the staff did a great job making me feel at home. Omar, Natasha, and the whole staff are extremely helpful and will go out of their way to ensure your stay is memorable.

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Gratitude for the excellent review Sal! Thank you so much for your kind words. We really appreciate you taking the time to give us your feedback. I am thrilled that you felt "at home" with us, and it is our hope to make all guests feel that way when staying with us. We value your business and wish you the... More 

Lake Oswego
Top Contributor
64 reviews 64 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed March 7, 2015

This HIE is just about the same as every other one around and it's located in an area that has a need for a decent hotel. So the thing that separates this one is the fact that you will have trouble finding it! The entrance is off Castro Valley Blvd (a busy main street) that can only be accessed from... More 

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Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings, Thank you for your candid review based on your recent experience with us. I am truly distraught and profusely sorry to hear about the difficulties you encountered in regards to the traffic and locating our hotel. The San Francisco Bay Area (along with the Washington DC Metro area) is notorious for having horrendous traffic, perhaps the worst in the... More 

Taipei, Taiwan
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 11, 2015

Stayed 3 weeks for business and staff were really nice and supportive. Facilities are new and clean, brand-new shelf for towel was installed during my stay so I can have more space to put clothes. I definitely recommend this hotel to friends and colleagues.

Was this review helpful? Yes
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hi Mr. Chiang! Gratitude for the excellent feedback regarding your stay with us! It was our pleasure to host you and your company at our hotel. I sincerely appreciate your compliments about our hotel and staff and will certainly share your feedback with the rest of my team. We value your business and hope that you will keep us in... More 

Wichita, Kansas
Top Contributor
67 reviews 67 reviews
21 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed January 12, 2015

We were working in San Leandro area and this was a nice hotel with a good price. It is close to Hayward which has some good restaurants and only maybe 5 minutes from a Starbucks which helps. I'd stay here again on business travel.

Was this review helpful? Yes 1
Holiday I, General Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Greetings Matt! Great to hear that you found our hotel to be suitable for your travel needs while here on business. Please contact us if we can be of any assistance to you. I appreciate the excellent rating and look forward to welcoming you back! Best Regards, Omar Ansari General Manager Holiday Inn Express - Castro Valley, CA gm@hiexcastrovalley.com 510.889.9300 More 

Corona, California
Top Contributor
95 reviews 95 reviews
36 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 10, 2014

Hotel is tough to get to but worth it. The staff was very friendly and accommodating. The hotel is very clean and well maintained. My room was very nice and quiet which is nice at the end of a busy day. I would definitely stay here again when I am in town. The room rates were a little high, but... More 

Was this review helpful? Yes
Holiday I, Guest Relations Manager at Holiday Inn Express Castro Valley - East Bay, responded to this review

Hello Michael G! Thank you for your candid feedback following your recent stay with us. I am delighted to hear that you found our staff to be exceptional in their hospitality, I will certainly pass along your compliments to them. It is always rewarding to hear when a guest uses the words: nice, clean, and quite to describe their stay... More 

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