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Extended Stay America - Los Angeles - Carson

2.5 of 5
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401 E Albertoni St, Carson, CA 90746
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Extended Stay America - Los Angeles - Carson
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A recent review
5 of 5 stars Reviewed February 27, 2015
Lakacha
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41 reviews from our community

Traveler rating
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    3
    6
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Phoenix, Arizona
Top Contributor
161 reviews 161 reviews
150 hotel reviews
623 helpful votes 623 helpful votes
1 of 5 stars Reviewed March 15, 2015

I've been a member of Trip Advisor since 2004, and I've written over 150 reviews during that time. I would estimate that I have given a "1 circle" rating to less than 5% of the hotels I've stayed in. There were too many negative things that happened at this hotel to give it any more than that. When I checked... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Carson, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the maintenance and cleanliness issues is truly regrettable. We are very sorry for your experience. In response to your feedback, I am going to have a meeting with our housekeeping staff to make sure they report all issues they come across in... More 

1 review
5 of 5 stars Reviewed February 27, 2015

The staff was very warm, welcoming and always willing to assist. The room was a nice size and very clean. We had no problems with this hotel nor there service. The front desk was very helpful And professional! I would stay there again!

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Los Angeles - Carson, responded to this review

Thank you so much for posting a review of our hotel. It's great to hear that your stay was warm and welcoming. We hope to see you again soon! More 

Compton, California, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 8, 2015

I stay here for 13 nights between Jan and Feb 2015. The rooms are very spacious, especially the King size bedroom. This is a place where you can stay for at least a month due to the mini kitchen that is installed. This room was a smoking room on the third floor, which was away from traffic noise. The only... More 

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Senior Contributor
41 reviews 41 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 20, 2014

The hotel looks nice and is clean; however, the customer service is lacking a bit. I requested early check in as I was attending a sporting event at the Stub Hub Center (about 1/2 mile from the hotel). I was meeting family members there traveling from Central California that had arrived at the hotel about an hour to an hour... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Carson, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that your check in process took longer than it should have. In response to your feedback, I have spoken to the staff to ensure this does not occur again. We will make it our best attempt to have rooms ready for any... More 

Davao City, Philippines
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 19, 2014

This is one Extended America My wife and I are crazy about. We stayed here the entire month of September 2014. The room was spacious and the kitchenette very clean and cozy. The hotel amenities were excellent. Continental breakfast included, unlimited cereal, coffee, apples, oranges and snack bars. It has free wi-fi but could be upgraded for more convenient use.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Carson, responded to this review

Thank you so much for posting a review of our hotel. We are glad to read that you and your wife were pleased with our hotel and our many amenities. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

Wildomar, California
Contributor
12 reviews 12 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed October 11, 2014

Will not stay at this hotel again. Absolutely no customer service at all. If you have a coupon or discount for your room it will NOT be applied until you check out. You are charged the full amount up front and refunded the discount upon checkout. If you checkout before the front desk opens (does not open until 7am or... More 

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Los Angeles - Carson, responded to this review

I appreciate you bringing your experience to our attention. The situation you described regarding the overbook of your reservation is truly regrettable. We are very sorry for the experience with our staff. To prevent this from happening again, I will be working with my front desk staff to review our reservation procedures to ensure that your experience is not repeated.... More 

New Jersey
Top Contributor
102 reviews 102 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed August 19, 2014

Recently stayed here on business. First time staying at an Extended Stay America. Don't think I would ever stay in any of this brand again. First - the positive - the room was clean, however, they must have just shampooed the carpet in my room as it was wet - wet enough to go through my socks. I ended up... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Los Angeles - Carson, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so sorry to hear that the carpets in your room were still wet from being cleaned. I will work with my housekeeping staff to ensure that rooms are inspected and floor are dry before guests are checked in. As well, I do apologize... More 

Pago Pago, American Samoa
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 29, 2014

this is the most decent and accommodating hotel of its class. the rooms are well designed and furnishings to suit. clean and service is excellent. quite and in a good neighborhood excessiable to your shopping and dinning needs. you just can not say anything negative comments for the price you pay for such an excellent accommodation. I and wife did... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Los Angeles - Carson, responded to this review

Phil - Thank you so much for posting a review of our hotel. It's great to hear that you and your wife had a pleasant stay. We are glad that you found us to be a great value and that you enjoyed your room. Once more, thank you for posting your review. We look forward to having you visit with... More 

2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 21, 2014 via mobile

The bathroom door was dirty. The shower wall was dirty as well. The bed cover on top was not properly made also the bed frame was stained. The check-in process took a long time. There was around 6 or more people waiting for a long time. For the price I paid I wont be staying there anymore.!!

Was this review helpful? Yes 3
Kaysville, Utah
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 20, 2014

If you don't go in expecting much, then this hotel is fine. It is extremely basic in all ways, but if that is all you need you can't go wrong. Check in was easy and fast, although if you are under 5 foot 5 inches tall, you might have a problem at the check in desk as it is very... More 

Was this review helpful? Yes 1
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