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Extended Stay America - Los Angeles - Carson

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401 E Albertoni St, Carson, CA 90746
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1 room 1 adult
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Extended Stay America - Los Angeles - Carson
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48 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
2 of 5 stars Reviewed 2 days ago NEW via mobile

When I first walked in to the room, I could tell it hadn't been used in a while. The sink was clogged and had dirty brown water in it when we walked in. When the heat was turned on, a nasty burnt-hair smell was emitted and stayed for about 15 minutes. Our heater was cold even on the heat setting... More 

Helpful?
Thank Cynthia S
London, United Kingdom
Level Contributor
207 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 476 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We only stayed one night & unfortunately there was only a smoking room available, and it was very smokey. Other than that, it was fine. The beds were comfy, the bathroom clean, the fridge large, the kitchenette small but functional. Despite its proximity to two busy roads we didn't notice any traffic noise at all. So, for us, its proximity... More 

Helpful?
Thank Dromomaniac
Manager_11525, General Manager at Extended Stay America - Los Angeles - Carson, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies for the smoke odors you experienced. Still, I am pleased to read that you had a positive stay overall and enjoyed our reasonable rates. I truly appreciate your kind comments about our friendly customer service. Your feedback is very important to us, so thank you... More 

Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed December 12, 2015 via mobile

The Extended Stay in Carson is so close to being what I needed in a work hotel. The biggest issue I had was that there is no business center. I often need to use a computer to print things out, and although the front desk said they could do it, I definitely would have preferred to do it myself and... More 

Helpful?
Thank Roadtripgal88
Manager_11525, General Manager at Extended Stay America - Los Angeles - Carson, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that we do not have a business center at our property. Still, I am glad to read that we were able to accommodate your needs with a satisfactory stay. Thank you again for your review. We look forward to seeing you in the future, should... More 

chicago burbs
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed September 16, 2015

Had just driven from Chicago in 2.5 days - this was the closest, "safest" pet-freindly hotel for us and our older golden retreiver. Not what I expected for an Extended stay hotel - no dishes, cookware or even an ice bucket. Pet fee was high @ $25, but it's LA folks. Room seemed clean. no smells, and no fleas as... More 

Helpful?
1 Thank katsncasinos
Manager_11525, General Manager at Extended Stay America - Los Angeles - Carson, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay was not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. Your comments were reviewed by the staff, and we will work with our security staff to ensure your experience is not... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 15, 2015

Dark hallways, musty smelling rooms :( I don't think I can put myself through another stay here. Thank god It was just a room for a night to wash up and get dressed. So it served its purpose. Otherwise, not for me.

Helpful?
1 Thank Priscilla R
Manager_11525, General Manager at Extended Stay America - Los Angeles - Carson, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize for the cleanliness issues you experienced. To uphold our company's high standards, we are going to ensure we are thoroughly inspecting rooms prior to guest arrivals. I really appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to... More 

Travelers are raving about these Carson hotels

Utah
Level Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed September 8, 2015

The carpets are way over due for new CARPET...wore white socks and the bottoms were VERY!!!@ dirty. Had to wash them right away. The parking really needs to be steamed cleaned and better security. Entrance glass doors needed to be cleaned as well.

Helpful?
3 Thank UtahDaytripperUtah
Manager_11525, General Manager at Extended Stay America - Los Angeles - Carson, responded to this review

Thank you for bringing this to our attention. The cleanliness issues you described are unacceptable. In response to your feedback, we will schedule a deep cleaning for our carpets and parking area. Thank you again for your review. If you would like to discuss this further, please do not hesitate to contact us at LAC@extendedstay.com. We would love to have... More 

Citrus Heights
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 5, 2015

Friendly, efficient front desk staff. Easy early check in. Spacious room. Recliner was definitely a plus. Numerous electrical outlets for electronic devices. Freeway side of building was not a noise distraction. Stated all my positives before mentioning the one NEGATIVES: Within minutes in my room was bitten by fleas. Staff changed comforter, problem persisted. Staff offered another room, no change.... More 

Helpful?
1 Thank joycem605
Manager_11525, General Manager at Extended Stay America - Los Angeles - Carson, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that you encountered a problem with fleas. Both rooms have been inspected and are clear, no tracings. Your comments were reviewed by the staff, and we will thoroughly inspect rooms to make sure your experience is not repeated. We continually work to improve our hotel, so I really... More 

Phoenix, Arizona
Level Contributor
172 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 625 helpful votes
1 of 5 stars Reviewed March 14, 2015

I've been a member of Trip Advisor since 2004, and I've written over 150 reviews during that time. I would estimate that I have given a "1 circle" rating to less than 5% of the hotels I've stayed in. There were too many negative things that happened at this hotel to give it any more than that. When I checked... More 

Helpful?
1 Thank maynard7
Manager_11525, General Manager at Extended Stay America - Los Angeles - Carson, responded to this review

Thank you for taking the time to write a review of your stay. The situation you described regarding the maintenance and cleanliness issues is truly regrettable. We are very sorry for your experience. In response to your feedback, I am going to have a meeting with our housekeeping staff to make sure they report all issues they come across in... More 

1 review
5 of 5 stars Reviewed February 27, 2015

The staff was very warm, welcoming and always willing to assist. The room was a nice size and very clean. We had no problems with this hotel nor there service. The front desk was very helpful And professional! I would stay there again!

Helpful?
Thank Lakacha
Manager_11525, Manager at Extended Stay America - Los Angeles - Carson, responded to this review

Thank you so much for posting a review of our hotel. It's great to hear that your stay was warm and welcoming. We hope to see you again soon! More 

Compton, California, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 8, 2015

I stay here for 13 nights between Jan and Feb 2015. The rooms are very spacious, especially the King size bedroom. This is a place where you can stay for at least a month due to the mini kitchen that is installed. This room was a smoking room on the third floor, which was away from traffic noise. The only... More 

Helpful?
Thank victorcR7220MC
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