was very happy with the room, very clean, room was nice and large more
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Rooms are very clean,King sized bed was VERY comfortable.Nice HD FLAT SCREEN,LOTS OF DRESSER SPACE ,for clothes, relaxing atmosphere,VERY HELPFUL staff,and HOUSEKEEPER was EXCELLANT! VERY PROFESSIONAL and ACCOMODATING! Ask about local restaurants at the front desk.TONY'S for italian HAD THE BEST LASAGNA I EVER HAD! Nice POOL and JACUZZI area.Great place to stay! more
I grew up in this town and this was the best option compared with other hotels. (*stay away from the Reef Hotel*) Room: large due to it being a handicap room, which I wil ask for in the future. 2 comfortable beds with an assortment of pillows, fridge, TV. Bathroom: large, clean, stocked. A tiny bit of mold here and... more
Won this hotel as a priceline bid. We only stayed one night on our coastal journey as a break between wine tasting in Paso Robles and LA. I really liked this little town, we had a lovely meal and a couple of beers at the brewery down by the beach. The hotel is within walking distance of the beach, and... more
I have stayed in the hotel with my friend for 2 nights and we accidentally left behind our good quality 2 jackets and 2 pair of shoes in the closet. We called to the hotel 6 times, and their responses were very rude, neither receptionists, nor manager didn't return our calls. Finally we were told that nothing is found. We... more
Our hotel has a clear policy for handling items left behind by guests. Sometimes guests think they left something behind but didn't, or left it elsewhere. All staff is trained in proper procedure for handling lost and found items and we strive to return lost and found items to the owners of those items.
Although this hotel is in a convenient location with attractive rooms for a typical corporate hotel, the customer service is very poor. I have stayed at this hotel several times for business and there is rarely a smile. And, every time there is some small problem, literally. My last visit was absolutely shocking! Unfortunately, when I arrived at the hotel,... more
Our staff attempts to provide excellent service to all our guests. This unfortunate incident involved a guest who hit an employee's car in the parking lot. The guest didn't feel that it was appropriate for the employee to be upset in this situation and repeatedly asserted that as a guest, their hitting the employee's car should be overlooked. In retrospect,...
This hotel was outstanding. Completely different t oany other Holiday Inn Express we have ever stayed in. Nothing could be faulted. No wonder it seems to be so hard to book in there, they are often full. It is on the outskirts (5 minutes walk) of a pretty coastal town with some lovely sights. Recommended to anyone who enjoys nice... more
We stayed at this hotel for 2 nights and thoroughly enjoyed our stay. Rooms were updated, clean and comfortable. I always prefer to be beachfront, but for the price, this was great. Breakfast was free and adequate. more
This was a cool little place that exceeded our expectations! The room was nice, well-appointed and comfortable. It had a little B&B feel to it. This was our first stop in a late autumn drive up the coast. The lobby had dozens of little cards with Santa Barbara dining options that we found extremely helpful. The hotel was a little... more
My girlfriend booked us a night here in January and it was a pleasant surprise to find a flat screen HD tv that looked to be about 47 inches in the room. We were wowed with the mini fridge, soft sheets, and of course the TV. Considering she spent much less than $100.00 for the room it was a great... more
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