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Bernardus Lodge

4.0 of 5 415 West Carmel Valley Road, Carmel Valley, CA 93924
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#1 of 2 Hotels in Carmel Valley
357 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
Bernardus Lodge
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Bernardus Lodge
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357 reviews from our community

Traveler rating
    259
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    25
    9
    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
Portland, Oregon
Top Contributor
79 reviews 79 reviews
23 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Upon arriving at the Bernardus you drive in through a vineyard and large gates to the valet area. This valet area is very busy and crowded, not sure if they were understaffed or everyone came at once, but getting the cars out from in front of the hotel would be an improvement! The valet guides you inside and offers you... More

Was this review helpful? Yes
G M, General Manager at Bernardus Lodge, responded to this review

Thanks for the really great feedback. You will be happy to know that the property is going into a renovation this fall to do exactly what you requested, all new guest rooms furniture, hard wood floors, flat screens above the fireplace, a hot tub at th epool, etc. We listed and are very excited to introduce our updated product in... More

San Francisco
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I love this hotel. We love boutique hotels and resorts and this hotel delivers. Our room was a Santa Lucia room overlooking the pool and a view of the mountains beyond the resort. The bed is big with quality linens and the room is also very spacious. The complimentary wine and beverages are also a nice touch when so many... More

Was this review helpful? Yes
G M, General Manager at Bernardus Lodge, responded to this review

Thank you for the great comments and we are so pleased that you enjoyed your time with us at Bernardus Lodge and spa. Please come back and visit us again soon. More

Kitchener
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The lodge was highly recommended by a friend but personally I don't understand what all the fuss was about. I paid a very high rate for a what turned out to be a mediocre facility. I must point out that all the staff were very friendly (almost too much so) and tried to help where ever possible but I was... More

Was this review helpful? Yes
G M, General Manager at Bernardus Lodge, responded to this review

Thank you for your very long and detailed feedback. We apologize that you experienced anything other than impeccable service and will be following up with the team involved to address the opportunities you have brought to our attention. We strive to give every guest a perfect stay and it appears we failed in this case and once again we apologize... More

Los Angeles, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The place is beautiful in terms of gardens but our room had a. View to the valet station. The swimming pool is just ok and children are allowed. There is no service at the pool. The room comes with complementary wine. Cheese and bread

Was this review helpful? Yes 2
Tom G, General Manager at Bernardus Lodge, responded to this review

Thank you for your feedback. There is a ppol bar that is open on weekends until 5pm which is typically when it starts to cool down a bit. When the pool bar is actually closed room service services the pool for all the food and beverage needs. I am guessing you were in one of the rooms down by the... More

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My wife and I had been wanted to stay here for a long time. We have had many friends recommend that we stay here. We had a last minute planned trip to Carmel for the weekend and thought: "No time like the present"...We booked our room and headed out the door. We walked in to TOTAL and complete disappointment. We... More

Was this review helpful? Yes 1
Tom G, General Manager at Bernardus Lodge, responded to this review

Thank you for your feedback and comments. We strive to exceed all of guest's expectations and it appears we failed and I apologize. I will reserach your comments and give you a call tomorrow to discuss in detail. Thank you for taking the time to share your experience with us. More

Saratoga, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We just returned from a weekend at Bernardus. Wish I had read most recent reviews as my comments reflect theirs. At $800+/night PLUS mandatory $30/night resort fee, we expect 5 star quality in both accommodations and service. Unfortunately, Bernardus did not meet these standards and is in need of attention. Carpet in our room was stained. Shades were tattered and... More

Was this review helpful? Yes 2
Tom G, General Manager at Bernardus Lodge, responded to this review

Thank you for the feedback. The property was sold last year and is currently scheduled for a renovation towards the end of the year once the renovation plans and decor are finalized. We will review your comments and insights with our staff and team , many of them who have been here since the property opened. Service is always our... More

San Jose, California
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I hate having to do this. A last minute, unexpected weekend in Carmel and after YEARS of wanting to stay here, my husband and I decided to splurge, and make a reservation. Knowing it would be a pretty active weekend with a lot of stress we looked forward to all the amenities, luxury and reputation of being welcomed at Bernardus.... More

Was this review helpful? Yes 1
Tom G, General Manager at Bernardus Lodge, responded to this review

Thank you very much for taking the time to advise us how we might improve some service items to make our guest experience more enjoyable. As I mentioned to your husband with our phone call on Tuesday - we take constructive criticism very seriously, and have already made some very solid communication with staff moving forward. We are disappointed we... More

Antwerp, Belgium
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed her for 11 nights, and I wanted to stay even longer. Almost cried when we had to go. Very welcoming staf, super Marinus a la carte and great Bistro Wickers. Already looking forward to be back!!

Was this review helpful? Yes
Tom G, General Manager at Bernardus Lodge, responded to this review

I am so grateful for your kind remarks about your enjoyable visit with us recently. THANK YOU. Our staff truly strives to make each guest experience special - and with the remarkable ambience of our resort - it's very nice to hear that the combination has been successful. We very much look forward to your return visit, and thank you... More

Woodland, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I have stayed at what was a beautiful and special hotel property in the past, and just returned a few days ago. The property is a mess now, with outdated rooms, horrible dining at the casual restaurant for dinner and grounds that have not been cared for in a long time. The fountain was full of green slimmy water and... More

Was this review helpful? Yes 2
Tom G, General Manager at Bernardus Lodge, responded to this review

I'm sincerely sorry to learn of your disappointing visit with us recently. As I've mentioned in previous commentary, we are in the final stages of a complete and exciting plan to renovate Bernardus commencing at the end of this year. I invite you to return early next year to experience the fresh and exciting changes that are in store for... More

bilbao, Spain
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 15, 2014

excellent property - worth going there for a rest or a gastronomic/wine experience... room was amazing and service great.. we also enjoyed the cozy swimming pool, the great spa and the Bocce/croquet grounds.. must spend a couple of days there. We only stayed for a day and we regretted it..

Was this review helpful? Yes
Tom G, General Manager at Bernardus Lodge, responded to this review

Many thanks for letting us know you enjoyed your visit. This time of year brings many families to our area - and we enjoy knowing that youngsters also have fun at Bernardus. Swimming, tennis, croquet or bocce - family fun in summer is what it's all about. Thank you for visiting with us - we hope to see you again... More

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Additional Information about Bernardus Lodge

Address: 415 West Carmel Valley Road, Carmel Valley, CA 93924
Phone Number:
Location: United States > California > Carmel Valley
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Bernardus Lodge 4*
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Also Known As:
Bernardus Hotel Carmel Valley
Bernardus Carmel Lodge Valley

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