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All 2 Carmel Valley hotels

Bernardus Lodge

4.0 of 5 Hotel   |   415 West Carmel Valley Road, Carmel Valley, CA 93924
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88%
Ranked #1 of 2 hotels in Carmel Valley
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
embensimon Los Angeles, California
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352 people have reviewed this hotel

Traveler rating
    256
    56
    24
    9
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Los Angeles, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The place is beautiful in terms of gardens but our room had a. View to the valet station. The swimming pool is just ok and children are allowed. There is no service at the pool. The room comes with complementary wine. Cheese and bread

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Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 6 days ago NEW

My wife and I had been wanted to stay here for a long time. We have had many friends recommend that we stay here. We had a last minute planned trip to Carmel for the weekend and thought: "No time like the present"...We booked our room and headed out the door. We walked in to TOTAL and complete disappointment. We... More

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Saratoga, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We just returned from a weekend at Bernardus. Wish I had read most recent reviews as my comments reflect theirs. At $800+/night PLUS mandatory $30/night resort fee, we expect 5 star quality in both accommodations and service. Unfortunately, Bernardus did not meet these standards and is in need of attention. Carpet in our room was stained. Shades were tattered and... More

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San Jose, California
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I hate having to do this. A last minute, unexpected weekend in Carmel and after YEARS of wanting to stay here, my husband and I decided to splurge, and make a reservation. Knowing it would be a pretty active weekend with a lot of stress we looked forward to all the amenities, luxury and reputation of being welcomed at Bernardus.... More

Was this review helpful? Yes 1
Tom G, General Manager at Bernardus Lodge, responded to this review

Thank you very much for taking the time to advise us how we might improve some service items to make our guest experience more enjoyable. As I mentioned to your husband with our phone call on Tuesday - we take constructive criticism very seriously, and have already made some very solid communication with staff moving forward. We are disappointed we... More

Antwerp, Belgium
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed her for 11 nights, and I wanted to stay even longer. Almost cried when we had to go. Very welcoming staf, super Marinus a la carte and great Bistro Wickers. Already looking forward to be back!!

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Tom G, General Manager at Bernardus Lodge, responded to this review

I am so grateful for your kind remarks about your enjoyable visit with us recently. THANK YOU. Our staff truly strives to make each guest experience special - and with the remarkable ambience of our resort - it's very nice to hear that the combination has been successful. We very much look forward to your return visit, and thank you... More

Woodland, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed at what was a beautiful and special hotel property in the past, and just returned a few days ago. The property is a mess now, with outdated rooms, horrible dining at the casual restaurant for dinner and grounds that have not been cared for in a long time. The fountain was full of green slimmy water and... More

Was this review helpful? Yes 2
Tom G, General Manager at Bernardus Lodge, responded to this review

I'm sincerely sorry to learn of your disappointing visit with us recently. As I've mentioned in previous commentary, we are in the final stages of a complete and exciting plan to renovate Bernardus commencing at the end of this year. I invite you to return early next year to experience the fresh and exciting changes that are in store for... More

bilbao, Spain
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

excellent property - worth going there for a rest or a gastronomic/wine experience... room was amazing and service great.. we also enjoyed the cozy swimming pool, the great spa and the Bocce/croquet grounds.. must spend a couple of days there. We only stayed for a day and we regretted it..

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Tom G, General Manager at Bernardus Lodge, responded to this review

Many thanks for letting us know you enjoyed your visit. This time of year brings many families to our area - and we enjoy knowing that youngsters also have fun at Bernardus. Swimming, tennis, croquet or bocce - family fun in summer is what it's all about. Thank you for visiting with us - we hope to see you again... More

Neuburg, Germany
Top Contributor
57 reviews 57 reviews
31 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Carmel valley irs very nice location without the fog you have in sumer in Carmel. The Bernardus Lodge location in the vineyards is beautiful. The hotel itself needs a big renovation and need more personal service. Maybe a change in owners doused the problems. The rooms are outdated, the service needs more manpower, the main restaurant is closed half the... More

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Tom G, General Manager at Bernardus Lodge, responded to this review

We appreciate your comments very much. We are in the final planning stages of a major renovation at Bernardus, with a complete remodeling of guest rooms, restaurants, public areas, banquet and meeting space, pool area and landscaping. Noble House Hotels will oversee the re-creation of this beautiful destination, and we hope to have the project completed by early spring of... More

San Francisco, CA
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at the Bernardus Lodge for a long weekend in August. Off the bat, I'll deduct -.5 stars for charging a resort fee and -.5 stars for charging me $7 for an iced tea, and I'll give +.5 stars of extra credit for allowing dogs (albeit with a $100 fee). Our room was fine, but not really commensurate with... More

Was this review helpful? Yes 1
Tom G, General Manager at Bernardus Lodge, responded to this review

Thank you for sharing your experience at Bernardus Lodge & Spa. I'm happy to hear you enjoyed the ambience and culinary features of our resort. A very complete renovation is in store for us - with completion in early spring. We hope you will return to see the wonderful improvements and amenities that will be offered at that time. Thank... More

Contributor
20 reviews 20 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Lovely low key 5 star met all expectations. Welcome staff sat us down in the 'living room' after our drive down from San Francisco airport, offered us a glass of wine, explained their resort and then walked us to our room. We enjoyed dinner at the casual restaurant. Back to the quiet room for a good nights rest. We ordered... More

Was this review helpful? Yes 2
Tom G, General Manager at Bernardus Lodge, responded to this review

We are so delighted in reading the title of your review. REALLY RELAXING is exactly our goal for each and every guest. Besides having a terrific "Wine Country" ambience, we try to make guest visits to Bernardus relaxing by providing intuitive service - so they can enjoy themselves without any distractions. Thank you again for your compliments - we look... More

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Additional Information about Bernardus Lodge

Address: 415 West Carmel Valley Road, Carmel Valley, CA 93924
Phone Number:
Location: United States > California > Carmel Valley
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Bernardus Lodge 4*
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Also Known As:
Bernardus Hotel Carmel Valley
Bernardus Carmel Lodge Valley

680 photos of this hotel

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Croquet Room (78)
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Premier Santa Lucia Room (75)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Lodge is widely recognized as one of the top winemaking estates in California. Founded by celebrated winemaker Bernardus Pon, the Lodge resembles a classic European country inn, with 57 suites, a luxurious spa, award-winning restaurant and the Bernardus Winery and Vineyard. For a relaxing getaway, an off-site retreat, or romantic wedding, discover why Bernardus has become the luxurious heart of Carmel Valley. ... more   less 
Number of rooms
57

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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