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BEST WESTERN Carmel's Town House Lodge

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5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574
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BEST WESTERN Carmel's Town House Lodge
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BEST WESTERN Carmel's Town House Lodge
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421 reviews from our community

Traveler rating
    152
    171
    67
    21
    10
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136
186
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11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed today NEW via mobile

The rooms are nicely renovated and the office and breakfast area were nice. The parking is terrible. If u have anything other that a fiat your out of luck. Parking lot is extremely small!! The shower had rust and was rotting and the room had an old stale smell to it. The rooms are very small, no place for luggage... More 

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Carmel, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Centrally located in Carmel, very close to shops, restaurants and the beach. Clean and comfortable room. Nice sun deck to relax and view the ocean. Pretty good breakfast. Easy to check in and check out. No problem with WiFi in the room. The only con was the pool heater was broke all 4 days and 4 nights we stayed.

Review collected in partnership with Best Western

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Longview, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

We were not satisfied with this particular Best Western. Front desk clerk at check-in was not very helpful about restaurants in the area. There was no curtain to close on our room window. The bed and bathroom were fine. We missed the breakfast because we needed to leave before 8am. Breakfast doesn't start until 8am, which is way too late... More 

Review collected in partnership with Best Western

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Toronto, Canada
Contributor
20 reviews 20 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This property appears to have been acquired by BW fairly recently as it is listed on town maps under another name. It also appears to have been renovated not long ago, though the furniture etc. already is beginning to wear. The building is older, hence, I presume, the problems with infrastructure we encountered: it takes AGES for the water to... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Pismo Beach, United States
1 review
1 of 5 stars Reviewed 1 week ago

The heating does not work, you will use a small space eater, The parking is terrible if you have a truck you will be on the street, The pool heater does not work so no pool, Ask for additional blankets you will need them. As for the breaskfast go out, the room is big enough for ten people, standing up.... More 

Review collected in partnership with Best Western

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BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Sorry to hear about your less than positive experience. Definitely not the type of experience we want to provide to our guest during their visit in Carmel. I've sent a private note to you and will look forward to speaking with you at your convenience. More 

Saint Paul, Minnesota
1 review
5 of 5 stars Reviewed 1 week ago

The staff was wonderful, very courteous and helpful! and the rooms were very nicely updated. A light breakfast was included with Caribou coffee upon arrival. The restaurants and shopping were all within walking distance, and the beach was beautiful. We will come back!

Review collected in partnership with this hotel

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Brisbane
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here on April 1st 2015 for one night on our way to San Francisco after driving the 17 Mile Drive. I believe the hotel offers great value for a Carmel visit. We had two great mrooms to share with our three children. There is free wifi, it's 2 blocks from Carmel's main restaurants and shops, and offers a... More 

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BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Guest- Thank you for staying with us and for the 4 Star review. All of your very kind and thoughtful comments are most appreciated. Glad to hear you enjoyed your stay with us and had a wonderful Carmel experience. We'll look forward to your next visit and hopefully you'll be equally (or more) impressed! More 

Santa Rosa, California, Usa
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

The location and price of this hotel is great for Carmel. Easy walking distance to shops and restaurants. The suite room is perfect for a family. Beds are very comfortable and the staff is very friendly.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Guest- Thank you for staying with us and for the 4 Star review. All of your very kind and thoughtful comments are most appreciated. Glad to hear you enjoyed your stay with us and had a wonderful Carmel experience. Most importantly, we were able to provide you a good value towards your stay in Carmel. We'll look forward to... More 

Monterey
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Walking distance from the beach - A Perfect Getaway. Rooms are nice - as expected from BW. Hotel staff was very helpful in locating good restaurants and providing directions on things to do in the area. Thank you we will be back.

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BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Thank you for giving us a 5 star review towards your recent stay at out hotel. Our Team takes a lot of pride in the services provided and It is always good to hear our guest to compliment our staff for their excellent services. We always share this information team and your genuine experience is much appreciated. We look forward... More 

San Jose, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

Its a great accommodation that makes you feel safe, secure and relaxed. This is my number one choice, whenever I visit Camel. Its in the middle of the city, very near to all the major restaurants and shops. Front desk service is excellent. Rooms are also very clean and neat. They provide free wifi and breakfast too. A perfect choice... More 

Was this review helpful? Yes
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Thank you for giving us a 5 star review towards your recent stay at out hotel. Our Team takes a lot of pride in the services provided and It is always good to hear our guest to compliment our staff for their excellent services. We always share this information team and your genuine experience is much appreciated. We look forward... More 

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