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BEST WESTERN Carmel's Town House Lodge

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5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574
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1 room 1 adult
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513 Reviews from our TripAdvisor Community

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Lancashire
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Carmel is a beautiful town and this hotel is just superb. Better than your average Best Western. Carmel is a very affluent town with lots of high end shops and galleries. Decor is very nice and well maintained. Furnishings are of a high quality and the bed was enormous! Parking is good. Right in the heart of the town with... More 

Helpful?
Thank j5170915
northern california
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in the rooms on the opposite side of the pool for two nights. These rooms had their own covered parking spaces. The rooms were clean, The pillows fluffy and the bed comfortable. the room was larger than may hotels we have stayed at. The price was in the range of affordability for Caramel. I drove my full size... More 

Helpful?
Thank chiggers99
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you want a solid, basic accommodation in Carmel, this property will be satisfactory. The price is reasonable, the place is clean, and the location two blocks north of Ocean Avenue is very convenient, though a good mile from the beach. The complimentary breakfast provided Danish, Belgian waffles, both good, as well as the usual toast/muffin/dry cereal, among other things.... More 

Helpful?
Thank David W
San Francisco, California
1 review
1 of 5 stars Reviewed 4 weeks ago

This hotel misrepresents its room sizes, pool availability, and overcharges. Then it claims incidentals without prior explanation, and threatens additional incidental charges if you disagree with the first one. It is certainly not suitable for families as things placed in the rooms can be all charged as incidentals at random made-up prices. The manager will come up with accusations of... More 

Helpful?
Thank beskonechnost
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Thank you Beskonechnost for penalizing our facility on the social media websites as you had stated in the prior emails that you would do so. I am genuinely sorry that you have felt this way about our facility, services and staff however, I am also glad that you are one of our FIRST in the several of customers our facility... More 

Prescott Valley, Arizona
2 reviews
3 of 5 stars Reviewed 4 weeks ago

Parking was horrible, somebody ran into my rental car while staying there. I didn't get to try the breakfast, I was there for business so the restaurant opened to late for the business world to enjoy, I had to asked for coffee for my room, And the items in the vending machine were stale.

Helpful?
Thank 15Deborah
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Deborah, Thank you for taking the time out of your schedule to complete a review. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Please know that your... More 

Oklahoma
1 review
5 of 5 stars Reviewed December 20, 2015

This is a good hotel in a great location! The staff is very friendly and we walking distance to everything. Excellent and very reasonable for the area. Very clean and nicely decorated guest rooms. Parking is free and good breakfast

Helpful?
Thank Lauren S
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Lauren, Thank you for giving us a 5 star review. it is always a great pleasure knowing that we exceeded your expectations and that we were able to create this unique and memorable experience. It is an honor for us to read you enjoyed our facilities we offer, It is thanks to our excellent staff that we are able... More 

california
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 11, 2015

The room is very nice & clean. It may be a little small for some. I prefer the second floor. It was quiet & rate was exceptional. The location is great, close to everything. It was a nice break before Christmas. Now is the perfect time to visit Carmel by the Sea & Monterey to shop.

Review collected in partnership with Best Western

Helpful?
Thank sandiebe
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Guest, First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words and we are thrilled to know that you had such an amazing time here at out lodge, it is always a great pleasure knowing that we exceeded your expectations and that we were able... More 

1 review
4 of 5 stars Reviewed December 9, 2015

Excellent budget hotel conveniently located. It is not a 5 star hotel so expectations should be appropriate. Friendly staff .Walking distance from Ocean Avenue. Nice place if one needs a place to sleep.

Review collected in partnership with Best Western

Helpful?
Thank 154jagdishb
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Guest, We thank you for the kind words you conveyed about our hotel and giving us a 4 star review. To us the most important thing is that we deliver superior customer service. In addition, to provide you with a value as our staff works very hard to try to make the guest experience as comfortable as possible. We... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed December 6, 2015

Helpful reception staff, great room very comfortable hotel standard but motel price. Breakfast good value for money with helpful waiting staff breakfast nothing special but serves it's purpose. Great location in the centre of town lots of nice touches I room. Clean would stay again.

Review collected in partnership with Best Western

Helpful?
Thank Caroline T
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Caroline, Thank you for giving us a 5 star review. it is always a great pleasure knowing that we exceeded your expectations and that we were able to create this unique and memorable experience. It is an honor for us to read you enjoyed our facilities we offer, It is thanks to our excellent staff that we are able... More 

Fullerton, United States
2 reviews
5 of 5 stars Reviewed December 1, 2015

Nice staff, great location, quiet but still downtown. Easy walk to the beach and restaurants. Building is old, but rooms have been redone and are very nice. We have been staying here for many years and it is getting better every year.

Review collected in partnership with Best Western

Helpful?
Thank Mike O
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Hello Mike, We thank you for the kind words you conveyed about our hotel and giving us a 5 star review. To us the most important thing is that we deliver superior customer service. In addition, to provide you with a value as our staff works very hard to try to make the guest experience as comfortable as possible. We... More 

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