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BEST WESTERN Carmel's Town House Lodge

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5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574
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1 room 1 guest
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468 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lafayette, California
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

This hotel was recommended by a friend for a girls' weekend in the Monterey Bay. It proved to be a great value with wonderful service from the front desk to the staff. We had rooms next to each other which was a great bonus, and with walking distance to everything Carmel has to offer, it was the icing on the... More 

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Fremont, New Hampshire
Level Contributor
6 reviews
5 of 5 stars Reviewed 1 week ago

This is the ideal location to visit Carmel-by-the-Sea. The front desk staff is always helpful and accommodating. I have stayed at this hotel more than once, and the service is very consistent. A light breakfast is included in the rate. The rooms are clean and the bed very comfortable. There is a small pool for a quick dip after a... More 

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Vancouver, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Been staying at this hotel every August for years. Charming hotel run by a lovely family and their friendly staff. Quiet, well maintained, great location, clean, everything works. Plan to keep staying here!

Review collected in partnership with Best Western

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Texas
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have repeatedly stayed at this location because we have always had great service. Our request, lower floor room, assistance with wifi questions and assistance has always been met. The room is spacious and clean. You can't ask for a better location and it offers free breakfast and parking. Because all my other priorities are met and best enjoy the... More 

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Oak View, CA, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

We have stayed at this specific Best Western at least five times due to its location and our vacation needs in this area and have found it both accommodating and friendly. The hotel is easy to access and parking seems to be sufficient for the number of rooms. There are plenty of restaurants and shops available within walking distance, in... More 

Review collected in partnership with Best Western

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BWCarmelsTownhouse, General Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Margo, Thank you for giving us a 4 star review. We're so glad to hear you enjoyed your stay with us! We're very proud of our guest rooms, friendly staff, great location and delicious food and we love to hear when our guests love them too. We always try to exceed expectations and can't wait for your return so... More 

1 review
4 of 5 stars Reviewed 5 weeks ago

We stayed two nights in Carmel and chose this hotel for its reasonable price (for Carmel) and central location. The fact that it included a deluxe continental breakfast was another plus. The rooms are nicer on the inside than the outside suggests. Staff was very friendly.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWCarmelsTownhouse, General Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Guest, Thank you for giving us a review. We're so glad to hear you enjoyed your stay with us! We're very proud of our guest rooms, friendly staff, great location and breakfast and we love to hear when our guests love them too. We always try to exceed expectations and can't wait for your return so we can make... More 

Toronto, Canada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 28, 2015

NO AC, NO AC, NO AC... on 90 degree weather. Everything else was ok. If you don't mind hotel with no ac and only a small fan, its ok. Breakfast is sure convenient , only a few fancy restaurants nearby. Carmel is a place where rich people want to be secluded in their cottages. Less tourists the better.

Was this review helpful? Yes 1
BWCarmelsTownhouse, General Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Thank you for your feedback as it will allow us to implement improvements and offer a better experience for the guests in future. I hope that you will consider staying with us again in our family suites which may cater your needs and in addition it can give us an opportunity to provide you with a superior experience. As a... More 

Rancho Santa Margarita, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 27, 2015

Based on the photos, I thought this was going to be a nice place to stay in Carmel. However, the photos were very misleading. The lobby/reception area looks very nice and modern, but the rooms are no where near the same. One thing I just assumed would be in a modern Hotel would be A/C. Not so here. It was... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Sorry to hear about your less than positive experience. Definitely not the type of experience we want to provide to our guest during their visit in Carmel. The feedback will allow us to implement improvements and offer a better experience for the guests in future. I hope that you will consider staying with us again in our family suites which... More 

Hudson, OH
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 24, 2015

In March, we were driving up the PCH as part of our last spring-break vacation with our high-school senior. I reserved the 2 room King Suite (two rooms with a sliding privacy door between them- NICE!!). 2 twin beds, sitting area, TV and full bath are in the "second" room, and our son loved the privacy. The main room with... More 

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BWCarmelsTownhouse, General Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Richard, Dear Guest, First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words and we are thrilled to know that you had such an amazing time here at out lodge, it is always a great pleasure knowing that we exceeded your expectations and that we... More 

San Lorenzo, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 17, 2015

We live 1.5 hours from Carmel, so we have no desire to spend a lot of money on a hotel each time we go. We've stayed at many properties in the area, from the lower end of the price scale (this hotel) to high (Carmel Ranch). We always return to this place because it's in the heart of town, the... More 

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BWCarmelsTownhouse, General Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Guest...Thank you for staying with us and for taking the time to post your wonderful comments, leaving tips for our future guests and giving us a 4 Star rating. We appreciate the 4 Star review and I'm thrilled that your Carmel's Townhouse experience was just fabulous! We hope to have the pleasure of serving you again soon... More 

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