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All 21 Carmel hotels

BEST WESTERN Carmel's Town House Lodge

2.0 of 5 Hotel   |   5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574
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77%
Ranked #17 of 21 hotels in Carmel
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 days ago
Marica G Houston, Texas
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292 people have reviewed this hotel

Traveler rating
    97
    124
    50
    15
    6
See reviews for
95
132
8
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Houston, Texas
1 review
5 of 5 stars Reviewed 2 days ago NEW

I picked this place after reading through lots of on line reviews. It was a very comfortable, clean, friendly, and well maintained hotel. The room was a good size with a very comfortable bed. The rate included unlimited wi fi which is always a nice touch. Great location for access to all shops and restaurant and there is a deli... More

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Fremont, California
1 review
3 of 5 stars Reviewed 4 days ago NEW

I really considered coming back to spend a nice weekend with my husband at this same hotel. The days we were there were at first enjoyable and relaxing until Monday night when I couldn't sleep and was reading using my booklight lamp so as not to bother my girlfriend in the second bed. I soon found I was not alone... More

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Sunnyvale, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Very good stay. Hotel staff friendly, helpful and knowledgeable. Room was clean and comfortable. It was a bit expensive but I liked it. Located in the heart of the Carmel Village, it's two blocks from Ocean Ave. Easy check-in and check-out.

Was this review helpful? Yes 1
Saint Louis, Missouri
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Best Western chain of hotel is the best for family leisure trip. We find the quality and affordability very pleasing and we're always 100% satisfied with our hotel making choice. Thank you Best Western families.

Was this review helpful? Yes 1
Albany
1 review
2 of 5 stars Reviewed 2 weeks ago

plugging in hotel supplied hair dryer caused room to plunge into darkness; multiple requests before extra blanket provided; laughingly small room; TV positioned on extreme side of room and only way to sit and watch it required craning ours neck so far to the side that we got a stiff neck; no parking available in the parking lot; poor quality... More

Review collected in partnership with Best Western

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BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear David Winiewicz, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests... More

Petaluma
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel for three nights and found it a solid alternative to the many more expensive accommodations in Carmel. The rooms were small but neat, however the walls are paper thin especially when your neighbor decides to take a shower. Located in the middle of Carmel, so we parked the car for three days and walked all over... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Sacramento, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I wanted a budget room as I knew the only thing I would be doing in it is sleeping and changing for the beach. What a pleasant surprise this little place was, great location and great value! I even had a view of the ocean which was unexpected, but very nice. The breakfast selection was perfect, with hot waffles, fresh... More

Review collected in partnership with Best Western

Was this review helpful? Yes
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Edmonton, Canada
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We stayed for two nights in mid March. On arrival at 3.30 pm the office was not occupied and we had to ring a bell outside before anyone appeared. The king size room was fairly small but nicely appointed with coffee maker, fridge, flat screen TV and WiFi etc. A continental breakfast was available from 8 am in a rather... More

Was this review helpful? Yes
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come... More

Turlock, California, United States
1 review
3 of 5 stars Reviewed March 12, 2014

We had a difficult time sleeping on the uncomfortable mattress, and pillows. Both of us complained of back pain the following morning due to the mattress.The room was updated, clean, and walking distance to everything.

Was this review helpful? Yes
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Rosa, Thank you for mentioning your experiences with us on your most recent stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More

San Francisco, California
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 10, 2014

Stayed here over Labor Day weekend. After doing our research on TripAdvisor, we thought we had found a good hotel in a good location. The location was indeed good. The room was updated and good overall - until my both my daughter and I discovered bug bites up and down our arms, neck, and face when we arrived at our... More

Was this review helpful? Yes 3
BWCarmelsTownhouse, Guest Relations Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Christopher, We really do appreciate your concern for the future guests of our property, and we can assure you the security and safety of our guests is of extreme importance. We take all such reports either directly from guests or anonymously very seriously. Our management takes every precaution to minimize the risk and acts swiftly by implementing a detailed... More

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Additional Information about BEST WESTERN Carmel's Town House Lodge

Also Known As:
Best Western Carmel`s Town House Hotel
Best Western Carmel`s Town House Hotel Carmel
Best Western Carmel
Carmel Best Western
Address: 5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in Carmel
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Carmel's Town House Lodge 2*
Official Description (provided by the hotel):
Two-story Motel located in the heart of village, 2 blocks from shops, galleries & Ocean Avenue. ... more   less 
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