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BEST WESTERN Carmel's Town House Lodge

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5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574
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BEST WESTERN Carmel's Town House Lodge
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BEST WESTERN Carmel's Town House Lodge
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433 reviews from our community

Traveler rating
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    70
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    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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Lafayette, California
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had a wonderful room overlooking the pool and had a view of the sunset and the water! The breakfast cafe was a hit with fresh baked waffles! Free parking allowed us to walk around town and down to the beach a couple of times!

Review collected in partnership with Best Western

Was this review helpful? Yes
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Thank you Michael for the kind words you conveyed about our hotel. To us the most important thing is that we deliver superior customer service. In addition, to provide you with a value as our staff works very hard to try to make the guest experience as comfortable as possible. We truly appreciate your business and hope you will choose... More 

Houston, Texas, United States
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

If you want to be within walking distance of everything and want to spend the least money this is your place. Nothing to complain about, everything was clean, room was as described, no noise issues. If you're looking for luxury or something more modern look elsewhere, but if you're on a budget you'll get what you pay for here.

Was this review helpful? Yes 1
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Thank you Mark for sharing your experience giving us a review. We're so glad to hear you enjoyed your stay with us! We're very proud of our guest rooms, friendly staff, great location and we love to hear when our guests love them too, especially when you find a value towards your stay. We always try to exceed expectations and... More 

Saint John, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

The motel needs to be remodeled. Rooms are quite dated and bathroom is quite small. Beds and pillows need to be replaced. Rooms on the ground floor are quite noisy since there is not good sound proof insulation between the first and second floors. Not a good family experience.

Review collected in partnership with Best Western

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BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Sorry to hear about your less than positive experience. Definitely not the type of experience we want to provide to our guest during their visit in Carmel. The feedback will allow us to implement improvements and offer a better experience for the guests in future. I hope that you will consider staying with us again in our family suites which... More 

Carlsbad, CA, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

A harken back to the 50's. This hotel was like stepping back into the 50's. Room stank of stale smoke. No A/C - fan provided...What? Wall heater clanked all night. Don't even think of stopping here. However the staff was very good and friendly. Breakfast pretty good.

Review collected in partnership with Best Western

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BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Sorry to hear about your less than positive experience. Definitely not the type of experience we want to provide to our guest during their visit in Carmel. Lodging places in Carmel village do not have A/C therefore portable fans are provided in all our guest rooms. We are a 100% non-smoking facility and I apologize for the odor your experienced... More 

Fresno, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We really enjoy staying at the Best Western Carmel's Town House Lodge. It is a great location within walking distance to all the shops and galleries in the town. The staff is friendly and helpful. We have stayed many times and will continue to make this our spot in Carmel.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Thank you Lynn for your kind words and a wonderful feedback. It is thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests. Thank you again for your valued review and for visiting us and we hope to have the privilege to host you once again in a near future. More 

Riyadh, Saudi Arabia
Top Contributor
75 reviews 75 reviews
24 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just spend 3 nights in this lovely hotel. We drove down from San Francisco and reached the lovely town of Carmel an hour or so prior to checkin time. We got the room immediately. Checkin was quick and smooth. The location of the hotel is just fantastic, 2 minutes from Ocean Avenue, a nice 15 minute walk to the... More 

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BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Hi Prasad...Thank you for staying with us and for taking the time to post your wonderful comments, leaving tips for our future guests and giving us a 4 Star rating. We appreciate the 4 Star review and I'm thrilled that your Carmel's Townhouse experience was just fabulous! We hope to have the pleasure of serving you again soon... More 

Newton, MA
Top Contributor
84 reviews 84 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We were doing the coast drive and made an overnight reservation here. The exterior made my teens weary but they were okay once they got in our family (2-room) suite. They place had been redone at some point so it appears nice and it was definitely clean. There are some issues with a few patch jobs in our room, some... More 

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BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Guest, As a first time Best Western traveler we really thank you for giving us a 5 star review towards your recent stay at out hotel. Our Team takes a lot of pride in the services they provide and It is always good to hear from our guest to compliment our staff for their excellent services. We always share... More 

dallas, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

food was cold and eating space to eat toooooo small for the number of guest, no hot food served, staff only did what they were allowed to do, not extra effort to solve problems. Had to change rooms because staff had not booked rooms required by our request.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Sorry to hear about your less than positive experience. Definitely not the type of experience we want to provide to our guest during their visit in Carmel. Hotel serves continental breakfast as listed on the website and Room requests are unfortunately not guaranteed. We make every attempt to accommodate special request however it is subject to availability. I hope that... More 

Sacramento, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The hotel is lovely - nice rooms, good services (pool, internet), and great staff. I visit Carmel several times a year and always stay outside town. It was a nice change to stay in town. A couple points to consider. 1 - if you like to be able to park and leave your car behind while you explore, this is... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Hi Janet...Thank you for staying with us and for taking the time to post your wonderful comments, leaving tips for our future guests and giving us a 5 Star rating. We appreciate the 5 Star review and I'm thrilled that your Carmel's Townhouse experience was just fabulous! We hope to have the pleasure of serving you again soon... More 

Fresno, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The location was right where we wanted to be in down town close to Ocean Street. The hotel room was big and the beds nice and comfortable. A wonderful location for the price. 2 bedrooms, 2 bathrooms, 2 fridges and ample space. Could not have asked for more. The continental breakfast had waffles, cereal, bagels, orange juice, milk, apple juice,... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Hi Karina...Thank you for staying with us and for taking the time to post your wonderful comments and giving us a 5 Star rating. We appreciate the 5 Star review and I'm glad that you were able to enjoy our locations and facilites!. We hope to have the pleasure of serving you again soon... More 

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