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BEST WESTERN Carmel's Town House Lodge

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5th And San Carlos, P.O. Box 3574, Carmel, CA 93921-3574
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BEST WESTERN Carmel's Town House Lodge
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BEST WESTERN Carmel's Town House Lodge
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442 Reviews from our TripAdvisor Community

Traveler rating
    156
    181
    74
    22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Australia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed today NEW

arriving late one night and just looking for a bed we had driven around and scared off by some of the prices for accommodation decided to 'settle' for this as less than half of most others. We were pleasantly surprised as clean, spacious, friendly and in a great location. Breakfast included

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1 review
4 of 5 stars Reviewed yesterday NEW

The room was nice but a little tight. The breakfast area was small and crowded but I wouldn't let that stop me from staying here. The walk to the beach was not to long a nice stroll passed all the shops.

Review collected in partnership with Best Western

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Largs, Scotland
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

We chose this hotel as it was far cheaper than anywhere else in Carmel........and you get what you pay for ! We received a nice friendly welcome from the Desk staff. Our room was on ground level and you could hear the people in the room above moving about but it wasn't too much of an issue. Breakfast is in... More 

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BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Anglo, Thank you for giving us review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Sao Paulo, SP
Level Contributor
154 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Well, if you choose a Best Western you pay the price… Room was spacious and clean, but a bit smelly. Based on where you are, it can be noisy too as other guests and housekeepers talk in a loud voice at your door. Front desk service was quick and easy. Location is great, though, a few blocks from Ocean Ave... More 

Was this review helpful? Yes 1
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Guest, Thank you for taking the time out of your schedule to complete a review. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that... More 

Cardiff, United Kingdom
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A warm welcome and very helpful staff .He gave us a map of the area and recomended great places to eat.We staeyed in the lower level which can be accessed from around the block we had under cover parking which was directly under our room their where a few step to get up to the room but noy really a... More 

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BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Guest, Thank you for your kind words and a wonderful feedback. It is thanks to our excellent staff that we are able to accomplish our goal, the total satisfaction of our guests. Thank you again for your valued review and for visiting us and we hope to have the privilege to host you once again in a near future. More 

Stoke-on-Trent, United Kingdom
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This is well located in Carmel, the beach is about a 10 minute walk away. There are loads of shops nearby (there doesn't seem to be anything but shops and artists in Carmel actually). The room we had (121) was a bit dark and small and overlooked the road. It was also beneath the sun-deck, so when anyone was up... More 

Was this review helpful? Yes 1
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear David Thank you for staying with us and for the feedback. On behalf of the team I apologize that your visit was not at all what you had hoped it would be. We also appreciate your follow up communication and hope that your future accommodations will be satisfying and comfortable. I'm glad you enjoyed our Complimentary Breakfast. We wish... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

I stayed here recently on a business trip. The room was perfect for what I was looking for. It is walking distance to any restaurant in the village as well to the beach. I highlr reccomend a walk to the beach in the morning with a fresh cup of coffee, it is truly beautiful. The room was clean, comfortable, and... More 

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BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Richard, First, we would like to thank you for your preference at Best Western Carmel's Townhouse Lodge We greatly appreciate all of your kind words and we are thrilled to know that you had such an amazing time here at out lodge, it is always a great pleasure knowing that we exceeded your expectations and that we were able... More 

United States
1 review
5 of 5 stars Reviewed 5 weeks ago

We were very happy with the stay overall. When there was a mixup in our reservations it was quickly taken care of by management.. The beds were very comfortable and it was clean. It was very convenient to the downtown area, shopping and restaurants. We will stay there again.

Review collected in partnership with Best Western

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BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Hello Carol- Thank you for staying with us and for the 5 Star review. Very glad to hear that your stay at Carmel's Townhouse Lodge experience was so enjoyable. We appreciate all of the kind comments and will look forward to your next visit. More 

GREEN VALLEY
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 5 weeks ago

For Carmel, the price was within reason. Rooms are small, and breakfast room even smaller. Location of property is good for walking anywhere you'd want to go downtown. I'd stay here again because we like to stick with Best Westerns.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Dear Guest, Thank you for your recent review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Lafayette, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 18, 2015

We had a wonderful room overlooking the pool and had a view of the sunset and the water! The breakfast cafe was a hit with fresh baked waffles! Free parking allowed us to walk around town and down to the beach a couple of times!

Review collected in partnership with Best Western

Was this review helpful? Yes
BWCarmelsTownhouse, Manager at BEST WESTERN Carmel's Town House Lodge, responded to this review

Thank you Michael for the kind words you conveyed about our hotel. To us the most important thing is that we deliver superior customer service. In addition, to provide you with a value as our staff works very hard to try to make the guest experience as comfortable as possible. We truly appreciate your business and hope you will choose... More 

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