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Hyatt Carmel Highlands

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120 Highlands Drive, Carmel, CA 93923
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Hyatt Carmel Highlands
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Hyatt Carmel Highlands
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733 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hyatt Carmel Highlands
See the most recent reviews
Northern California
Top Contributor
60 reviews 60 reviews
30 hotel reviews
184 helpful votes 184 helpful votes
4 of 5 stars Reviewed December 31, 2014

If you are looking for a place that feels like "getting away from it all," this is the place. We stayed here in a townhouse, getting the special rate for attending the timeshare presentation. The view from our balcony was mostly trees, but the view from the upstairs bedroom was amazing. We could see many whales spouting not far from... More 

Was this review helpful? Yes 2
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you chose to stay with us for your 30th Anniversary! It sounds like you had a romantic time whale watching from your room and enjoying the outdoor hot tub! Thank you for your review as it helps us to see what you enjoyed as well as where we can improve. We hope to see you again... More 

2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 24, 2014

We have been staying at the Highland's Inn for over 25 years and have never been disappointed before now. Our latest visit, Dec. 19th - 22nd will be our last at this hotel. The Pacific's Edge restaurant is absolutely forgettable with disinterested wait staff and mediocre food, all for a premium price. The only thing this restaurant has going for... More 

Was this review helpful? Yes 7
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy to hear you've been joining us for so many years, and sincerely hope to have you join us again for the same type of experience that endeared you to our property initially. We want all of our customers to enjoy a wonderfully unique experience at our coastal hotel and we will be looking into your comments... More 

Mission Viejo, California
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed December 22, 2014

Alas, after a good, long run (25 years or so with a couple of misses), our annual splurge stay at the Highlands Inn will be spent at a different property after this week's disappointing experience. Even with a sizable room rate hike, the special touches and great service that have kept us coming back each year were not what we... More 

Was this review helpful? Yes 4
San Mateo, California
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 18, 2014

We were there 2 DEC - 4 DEC 2014 Prior to becoming the Hyatt it was one of my favorite places to stay. The rooms are outdated and appear that they have not been updated the last few years. Yes the fireplace in the room was a big plus. The room decor was very cold and very corporate like. The... More 

Was this review helpful? Yes 2
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are sorry you were not happy with your room or the dining at Pacific's Edge but happy to hear you enjoyed great service as well as your meals. We sincerely appreciate our feedback regarding your visit and hope you will visit us again soon. More 

los gatos, california
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 17, 2014

The Highlands In was originally built in the early 1900s on a beautiful ocean view location. The property is a hotel as well as a timeshare facility. The staff are all genuinely friendly. It is not an inexpensive place to stay. Our nicely appointed room had a wood burning fireplace which was welcomed on a cool winter eve. What I... More 

Was this review helpful? Yes 3
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for your review- we are always working on improving our guests experience and appreciate your feedback about the level of service you received. We sincerely hope you will visit us again and happy holidays to you. More 

Sunnyvale, California
Contributor
12 reviews 12 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 11, 2014

What a beauty! This place really reminded me of my honeymoon trip to St. Lucia. Luckily, we had a free night stay here at their gorgeous Oceanview Suite. Walking in to the room, my wife and I both were floored. Amazing view of the ocean, fireplace, king size bed. The bathroom was small and felt like it could use some... More 

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you enjoyed the stunning views as well as the wood-burnign fireplaces in your room! We sincerely hope you will visit us again and thank you for the great review! More 

Washington DC, District of Columbia
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 9, 2014

I was actually surprised to see so many negative complaints about this hotel since we had quite a great experience at this hotel in November 2014. We were in a one bedroom townhouse suite which actually worked quite well since we brought my wife's sister and it was the very first trip with our seven month son. The townhouses are... More 

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank u for the wonderful review- we are happy you enjoyed a wonderful stay with your family and thank you for sharing your picture. We hope you visit us again and happy holidays to you. More 

Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed December 9, 2014

Things went wrong with the Hyatt Carmel Highlands before we even checked in. The Hyatt Time share guy called twice. We told him that we were not interested in the time shares but that did not stop them. It only took them only 10 minutes after we checked in before they started with the time share hard sell. This is... More 

Was this review helpful? Yes 3
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so sorry to hear about your experience. We pride ourselves on provideing our guests with a wonderful memorable stay and we are sorry we fell short on your visit. We sincerely appreciate your review so we are aware of these issues and hope you will visit us again. More 

Sylvania, Ohio
Top Contributor
103 reviews 103 reviews
33 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 9, 2014

wonderful property, just wish they would have Air conditioning or some sort of ventilation. The room overlooked the road so you couldn't leave the patio door open at night and the other side overlooked the pool so the early riser would wake you up. a high velocity fan to bring in the air before you went to bed would have... More 

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy you enjoyed the beautiful property and are sorry to hear that your room was stuffy. We hope you will visit us again and happy holidays to you. More 

Los Angeles, California
Contributor
12 reviews 12 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed December 3, 2014

While doing the Hyatt diamond challenge (which I believe is no longer going on), we stayed here for 5 nights for a birthday/anniversary. After some time trying to make sure we could maximize the trip, we were able to get a 4 night upgrade to the townhouse suite and then had to move 1 night to a regular ocean view... More 

Was this review helpful? Yes 2
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you enjoyed the wonderful location as well as the stunning views! We appreciate the great review and hope you will visit us again soon! More 

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