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Hyatt Carmel Highlands

4.0 of 5 120 Highlands Drive, Carmel, CA 93923
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Hyatt Carmel Highlands
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Hyatt Carmel Highlands
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679 reviews from our community

Traveler rating
    325
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    83
    59
    43
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hyatt Carmel Highlands
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Dublin, Ireland
Top Contributor
58 reviews 58 reviews
41 hotel reviews
56 helpful votes 56 helpful votes
2 of 5 stars Reviewed September 1, 2014

I don't like giving out poor ratings but on a five point scale I am finding it hard to justify an overall 'average' rating when we were so unhappy here we left the hotel before we were due to. First of all the positives: Fabulous location overlooking the ocean on an elevated position providing great ocean views and I found... More

Was this review helpful? Yes 2
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy you enjoyed the wonderful location and the ocean views and so sorry you had so many service issues. We are glad we were able to take care of you and we will be addressing these issues. We hope you will consider staying with us again and thank you for your review. More

Nashville, Tennessee, USA
Contributor
11 reviews 11 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed September 1, 2014

Over the years I developed a strategy that to sample destination luxury hotels with a short stay on "reduced rate" before returning for longer vacations and paying their asking price. The rationale is that if they take good care of you on the "trail run", you will most likely be treated equally well or better later on. Carmel Highlands Inn... More

Was this review helpful? Yes 3
New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 31, 2014 via mobile

I greatly enjoyed two nights at the Highlands Inn last week as I made my way from San Francisco to Los Angeles on a relaxing driving vacation. Relaxing is exactly what I got at the Highlands Inn. I had a gorgeous ocean view room with a fabulous private deck that lent itself well to spectacular sunset watching. A also enjoyed... More

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you enjoyed a relaxing stay with us as well as the dining at California Market. We hope you will stay with us again in the future. More

Pasadena, California
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 29, 2014

Diamond GP member staying on a points+cash rate in the hotel side (didn't experience the timeshare side). This was truly a unique property. I used a diamond suite upgrade and got the 2-story townhouse spa suite with ocean view. Every staff member I interacted with was great, from check-in to the valet/bell guys, room service, and housekeeping. Some of the... More

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you enjoyed the wonderful wood-burning fireplaces as well the ocean views! WE hope you will stay with us again and thank you for your review! More

San Francisco, California
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 29, 2014

My parents have a couple of timeshares at the Hyatt Highlands Inn, so we often go there when they are not using it. While I would never buy a timeshare for my family, I can see how this specific timeshare works for my parents, as they really enjoy the Monterey Peninsula and, unlike most, they actually use their timeshares on... More

Was this review helpful? Yes 3
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you enjoyed staying with us and hope you will visit us again! More

Senior Contributor
29 reviews 29 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 25, 2014 via mobile

We're a family with two kids and really enjoyed this hotel. the hotel offers spectacular views and overall good service. we had two rooms close to each others, ocean view but located at the lower side of hotel. one of the rooms needed a some refurbishment. you migth want to book the higher located rooms as I believe there will... More

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you enjoyed staying with us from the dining to the ammenities such as the bikes! We hope you will visit us again and thank you for the great review. More

Fresno, California
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 22, 2014

We felt welcomed from the minute we arrived. Matt at the front desk was extremely accommodating and friendly. I loved drinking a glass of champagne at check in, while looking out over the beautiful ocean view. Our room was spacious, with spectacular views. If I had a complaint it would be that we could hear people walking overhead but only... More

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are thrilled that you enjoyed the stunning views as well as our friendly staff! We hope you will stay with us again and thankyou for the wonderful review! More

san francisco
Senior Contributor
33 reviews 33 reviews
30 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed August 22, 2014

I recently visited the Highlands during the Monterey Auto week for 3 nights with my family-the room is a small efficiency with a full kitchen large jacuzzi tub king bed pull out sofa and a small deck-our faced the ocean and the view was stunning. Checkin was efficient and the bellman was gracious and helpful with the 3 kiddies I... More

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Cannon Falls, Mn
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 20, 2014

The Hyatt Highlands was just up the mountainside along hwy 1 (actually a little bit too close for the rooms nearest the road), and the rooms were dated but nice with king size beds and a woodburning fireplace in every room. We were not interested in using the fireplace, as the weather was warm for us at 65 degrees, and... More

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are very happy that you enjoyed the wonderful location and enjoyed the warm weather. We sincerely hope you visit us again and thank you for your review. More

Azusa, California
Senior Contributor
47 reviews 47 reviews
17 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 12, 2014

Staying at Hyatt Highlands was like the ultimate luxury getaway. The grounds are beautiful, with ponds and waterfalls, and views of the ocean. The room itself was beautifully decorated, modern, and clean. There was a spa tub, fireplace, and full kitchen, as well as a deck, swivel t.v. and clean white robes ready for use if you decide to use... More

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the fantastic review! We are so happy you enjoyed the beautiful grounds and a wonderful getaway. We sincerely hope you will join us again. More

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Additional Information about Hyatt Carmel Highlands

Address: 120 Highlands Drive, Carmel, CA 93923
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Carmel Highlands 4*
Number of rooms: 448
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Also Known As:
Hyatt Carmel Highlands Hotel Carmel
Highlands Hotel Hyatt Carmel
Carmel Highland Inn
Carmel Hyatt

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