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Hyatt Carmel Highlands

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120 Highlands Drive, Carmel, CA 93923
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Hyatt Carmel Highlands
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Hyatt Carmel Highlands
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745 reviews from our community

Traveler rating
    343
    190
    95
    71
    46
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hyatt Carmel Highlands
See the most recent reviews
california, US
Contributor
19 reviews 19 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 3, 2015 via mobile

The area is absolutely breathtaking: a secluded oasis overlooking the coast over the Point Lobos state reserve. There are only 2 hotels to select from (the hyatt and the Tickle pink Inn). The hotel is very outdated, including recently renovated interior of the rooms. Our first stay several years back certainly was more pleasant. Luckily appearances didn't matter as much... More 

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy to hear you enjoyed the breathtaking views as well as the parks and beaches! We are sorry the outdoor pool wasn't in operation during your stay with us. We understand how disappointing that can be and we are glad the little one was able to enjoy the jacuzzi. Thank you for reviewing our property and we hope... More 

USA
Top Contributor
75 reviews 75 reviews
75 hotel reviews
1,219 helpful votes 1,219 helpful votes
5 of 5 stars Reviewed February 16, 2015

This hotel is great. I highly recommended it for it's location. The staff gives excellent service. The hotel is clean and up-to-date with great choices of food. It is located over looking to Pacific Ocean with great views of the coast line. Also, there are many nature parks located in this area and they have strict regulations about pollution. You... More 

Was this review helpful? Yes 7
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you enjoyed the wonderful location and the stunning views. Thank you for the excellent review and we hope you will visit us again soon! More 

Menlo Park, CA
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 15, 2015

I recently stayed at the Highlands Inn for the first time. I had not been there since the 1980s for a wedding. A great venue for weddings - fantastic ocean views and location! Our room was a two-level townhouse with bedroom, liviing room, fireplace, balconey, sunken tub and a well-stocked kitchen. The living room furnishings were dated not that special.The... More 

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy to be a destination for weddings and we appreciate your recommendation! We are so happy you stayed with us on this visit and enjoyed the wonderful location and views. We appreciate your feedback and we hope you visit us again! More 

Dallas
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 14, 2015

My husband and I were married here on January 30th. We could not have been happier with everything the wedding coordinator/banquet manager did for us. The location was beautiful, but what was even more important is the way that we were treated, by the TEAM at hotel. Every bride considering a wedding in this area should look at this venue.... More 

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so honored to have been a part of your special day. We strive to make your wedding the best possible experience from beginning to end, and we are delighted to hear that you enjoyed everything. We thank you so much for the kind words and hope you visit us again soon. Congratulations!! More 

Tooele, Utah
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 11, 2015

As we drove up to the Highlands it was very dated looking. However, inside the unit was updated and they had done a good job in use of the limited space. We had a one bedroom which was created by closing a folding "wall". This is perhaps the smallest one bedroom we have exchanged into with our timeshare. Although the... More 

Was this review helpful? Yes 3
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you enjoyed your stay with us- particularly the stunning views! We hope you will visit us again soon and thank you for your great review! More 

La Jolla, California
Top Contributor
115 reviews 115 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 4, 2015

Quite surprised with this lovely hotel, sure to please everyone. One of their workers delivered water to our room with no hesitation. That made our evening to know there's still people that love their jobs.

Was this review helpful? Yes 2
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy to hear you had a great experience with our hotel staff! We truly want all of our guests to have a wonderful experience while staying with us and we are glad that you found our property to be fantastic! Thank you for the review and we hope to see you again! More 

San Francisco, California
Top Contributor
75 reviews 75 reviews
19 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed January 27, 2015

I love Carmel. It's only a few hours from where we live but it's a world away. And this is the place to relax and take in the beauty. It is a historic place with rustic elegance. The rooms are really studios with sleeping area, huge bathroom, living room with fire place, and a well equipped kitchen. A recent refresh... More 

Was this review helpful? Yes 3
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy to hear you enjoy the rustic elegance of our hotel as well as the amenities of your room! We want all of our guests to have a relaxing time while staying with us and we are glad you enjoyed the beauty of Carmel and our property. Thank you for taking the time to review and we... More 

Denver, Colorado
Top Contributor
97 reviews 97 reviews
49 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed January 19, 2015

I love that the Highlands Inn Hyatt is out of mainstreet Carmel. The smell of the wood fires and the ocean breezes plus the incredible views and comfortable beds make this a real value. The whole Carmel area is over priced and the highways are over crowded. But once you are on property here you can still exhale and then... More 

Was this review helpful? Yes 2
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the wonderful 5 star review! We are so happy you enjoyed the comforts and ambiance of our hotel! Whale watching from your room and biking to Pt. Lobos for a hike are both great ideas! We hope you can stay with us again soon and thank you again for the review! More 

Erie, Pennsylvania
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed January 17, 2015

Location is convenient to Carmel but its location parallel to and above the coastal highway makes for a very noisy location particularly overnight. Also the rooms are fairly old and need to be updated. The fireplace was a nice feature but door was barely operable . Typical expensive hotel without real benefits...outdated facility.

Was this review helpful? Yes 8
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy you enjoyed the location of our hotel as well as the fireplace in your room. We strive for a wonderful guest experience and are sorry to hear about the noise level and appreciate your feedback. Thank you for taking the time to review our property and we hope you will consider staying with us again. More 

Houston, Texas, United States
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 6, 2015

This hotel is approaching a century but the antique looking exterior hides a very nice refurbished interior.the bathroom must have undergone a recent upgrade. It has new fittings with a large hot tub. The rooms are large to house four comfortably. The views definitely make up for any shortcomings. We could see whales from our room.

Was this review helpful? Yes 3
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the four star review! We are so happy you enjoyed the updated bathroom as well as whale watching from your room -always a special treat! Thank you for the pictures and we look forward to seeing you again. More 

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