We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 21 Carmel hotels

Hyatt Carmel Highlands

4.0 of 5 Resort   |   120 Highlands Drive, Carmel, CA 93923
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Bed & Breakfast for Two
Save Saved
You added Hyatt Carmel Highlands to your Saves list
Hyatt Carmel Highlands
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
73%
Ranked #14 of 21 hotels in Carmel
A recent review
5 of 5 stars reviewed 2 weeks ago
joycegalaverna Chapel Hill, North Carolina
  • Reviews (634)
  • Photos (630)
  • Amenities
  • Q&A (1)
  • Room tips (164)
  • Location
  • More
Write a Review

634 people have reviewed this hotel

Traveler rating
    306
    159
    74
    54
    41
See reviews for
104
337
11
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
There are newer reviews for Hyatt Carmel Highlands
See the most recent reviews
Chapel Hill, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Hyatt Highlands exceeded our expectations! We loved everything about it. Our room had an incredible view, and the restaurants were wonderful! This is such a special place, and for those who say it's not for kids - - our kids loved it. The restaurants have kid menus that are reasonably priced, with lots of options for even the pickiest... More

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy that you had a lovely visit with us and that we were able to exceed your expectations! Thank you for the kind words and sincerely hope you will join us again. More

Zephyrhills, Florida, United States
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We are Hyatt residence club owners, so we stay here at least four nights when we visit Carmel. This resort is not one I would recommend for children, as other than the pool, there is nothing for them to do. The area itself, however, is full of family oriented activities. The Highlands has been here forever, long before it was... More

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy to be when of your favorite Hotels on the peninsula and that you enjoyed a wonderful time with us. We also appreciate you recommending specific rooms that you have enjoyed. We sincerely hope you visit us again and thank you for the great review. More

Burbank, California
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Great room and great location! Specially the ocean view was very relaxing and beautiful! Although i really liked the location and..... I don't think cleaning crew did such a great job. There was mold on my shower head and pillows were too flat and uncomfortable. I had to ask for more pillows. The location was great and check in was... More

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy that you enjoyed the room as well as the great location and the stunning views. We will look into your feedback regarding the cleaning of your room and sincerely appreciate you taking the time to review our property. More

Senior Contributor
32 reviews 32 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location was very nice. The check in was fast and smooth. The room however was outdated. Little things like the iron and the shower knob were very worn. For this much money per night, we expected a little more attention to detail. The fireplace was romantic, but the room only has enough wood to burn for a few hours.... More

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy you enjoyed the location and beautiful views and we are sorry that your stay was disappointing. We will look into your comments and sincerely thank you for taking the time to review our property. More

Wichita Falls, Texas
Top Contributor
219 reviews 219 reviews
76 hotel reviews
133 helpful votes 133 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and stayed here the first two nights of a week long trip to California celebrating our 25th wedding anniversary. I am a Hyatt diamond member, so I do favor Hyatt properties. After making reservations online, I called and explained we were celebrating our anniversary, any type of upgrade would be appreciated. We were upgraded to a suite, escorted... More

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you decided to celebrate your 25th wedding anniversary with us. We are glad that we could help make your stay with us memorable and we sincerely hope you visit us again soon. More

New York City, New York
Top Contributor
74 reviews 74 reviews
15 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Things started going well long before our arrival. We had earned 2 nights complimentary stay with Hyatt. When I called to make reservations for 3 nights, the attention to detail of our stay was excellent. We did have to pay for 1 night and the reservation rep made sure that the night we paid for was the least expensive of... More

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy that you had such a wonderful time with us! Thank you for the fantastic review and hope you visit us again. More

New York City, New York
Top Contributor
94 reviews 94 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is NOT a hotel....this is a time share. It was a horrible experience from the moment we arrived until we left. Arriving at night is a challenge as it does not say "Hyatt" the sign says "The Highlands" so we weren't sure this was the Hyatt. We were told when we checked in that landscape was covering the word... More

Was this review helpful? Yes 5
Dallas, Texas
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

So many good things here I don't know where to begin so I'll start with the personal help I received then move on to the hotel itself. We were supposed to stay here from 6/9 thru 6/12 to celebrate my wife's birthday and our anniversary but my wife got sick and was in the hospital 6/10 until 6/13. Robert, the... More

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We're so happy that you enjoyed everything from the beautiful views to our fantastic staff! We sincerely appreciate your review and hope that you will visit us again. More

Scottsdale, Arizona
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We are visiting right now and feel compelled to write a review based on some negative reviews. The resort location is beautiful and our 1 bedroom partial ocean view is spectacular. The staff at check-in was superb, including the help to our room! We couldn't be happier. We are on Interval exchange and have stayed at numerous Hyatt VCs, Marriott... More

Was this review helpful? Yes 3
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the wonderful review! You're so happy that you enjoyed such a nice stay. We thank you for the great review and hope to see you again soon. More

Santa Monica, California
Top Contributor
60 reviews 60 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

every visit here starts and ends with location. Breathtaking beauty of the Pacific coast-rugged rocks, surf, sea, and wildlife. Our room's view was amazing. We could have lived out on our balcony with the sights, sounds, and sea smell. The fireplace in our room burned logs of real wood which added wood burning warmth and flavors to our experience. Toss... More

Was this review helpful? Yes 2
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy that you enjoyed the wonderful coastal views! We sincerely thank you for your review and hope to see you again soon. More

Owners: What's your side of the story?
If you own or manage Hyatt Carmel Highlands, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Hyatt Carmel Highlands? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Carmel Highlands

Address: 120 Highlands Drive, Carmel, CA 93923
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Carmel Highlands 4*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Tingo, Travelocity, Despegar.com, Priceline, Venere, Agoda and Otel so you can book your Hyatt Carmel Highlands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Carmel Highlands Hotel Carmel
Highlands Hotel Hyatt Carmel
Carmel Highland Inn
Carmel Hyatt

630 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (392)
Viewed
Room/suite (82)
Viewed
View from room (45)
Viewed
Hotel & grounds (73)
Viewed
Dining (26)
Viewed
Bathroom (15)
Viewed
Pool/beach area (26)
Viewed
Other (125)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (218)
Viewed
The Hotel (17)
Viewed
Sunset Suite (22)
Viewed
Restaurants and Bars (19)
Viewed
Pool (10)
Viewed
One Bedroom Ocean View Suite (55)
Viewed
Ocean View King Room (41)
Viewed
Amenities (11)
Viewed
Point Lobos Suite (43)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Dining (4)
Viewed
Room/suite (2)
Viewed
View from room (2)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (1)
Viewed
Other (10)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#3 Luxury Hotel in Carmel #4 Spa Hotel in Carmel #13 Romantic Hotel in Carmel #14 Family Hotel in Carmel
Hotel Class
Official Description (provided by the hotel)
448 room luxury resort nestled in Monterey pines overlooking Point Lobos State Reserve. Oceanview rooms include wood burning fireplaces and private balconies and 11 suites also include in-room double spa baths, kitchenettes. Renowned Pacific's Edge Restaurant(dinner only) and California Market Restaurant (breakfast & lunch). ... more   less 
Number of rooms
448

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Hyatt Carmel Highlands and other travelers.
1 question
Dallas, TX
13 days ago

See all questions (1)

See which rooms travelers prefer