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Hyatt Carmel Highlands

4.0 of 5 120 Highlands Drive, Carmel, CA 93923
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Hyatt Carmel Highlands
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Hyatt Carmel Highlands
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679 reviews from our community

Traveler rating
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    83
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Doha, Qatar
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Hotels are often defined by how they deal with customers requests and problems. There's no doubt that this hotel (and I'm using this word with caution) is in a great location, but it's transition to a Hyatt Residence Club (time share) have left it bereft of hotel standards. Since our last visit in 2010 to rooms are looking tired, worn... More

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Denver
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We did an exchange through Interval and it has definitely lived up to it's five star rating. We requested an early check-in so we could get dressed for a wedding in Aptos. Alicia, at the front desk, said they would do their best and we were able to get into our lovely room as requested. The amenities are wonderful .... More

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Hollister, California
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We chose this resort to celebrate our 25th wedding anniversary. We were very disappointed! The time share sales pitch was unwelcome, as we did not agree to, nor wish to have a sales presentation as part of our stay. While the view from our room was spectacular, the room itself was not. It was extremely noisy (street noise, guests above... More

Was this review helpful? Yes 3
Edinburgh
2 reviews
5 of 5 stars Reviewed 1 week ago

Well apart from missing the sign and driving on for 45 minutes the rest of our stay way awesome! We arrivied and was greeted so well by 2 members of staff. They realised my frustration of having to drive an extra 90 minutes in the car and was sat down with a glass of fizz. After watching 3 whales breeching... More

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the 5 star review! We are thrilled that you had such an outstanding experience with customer service and that you enjoyed the upgrade to suite 102 so much! Breakfast on the terrace is always a great choice! Thank you again for the wonderful review! More

Livermore, California, USA
Top Contributor
94 reviews 94 reviews
30 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Unfortunately, we chose to stay at the Highlands Inn during a very warm weekend. The rooms have no A/C, which made it a bit uncomfortable until the sun went down. Loved the room because of the gorgeous view, but didn't care for the road noise from below. Room does need to be updated a bit. There is quite a bit... More

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the review! We are happy to know you received exceptional service while staying with us and enjoyed the beautiful views. We hope you choose to stay with us again! More

Sarasota, FL
Top Contributor
121 reviews 121 reviews
29 hotel reviews
82 helpful votes 82 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were excited to be staying here but upon arrival, we were extremely disappointed. The hotel rooms here seemed rather subpar for such an expensive place. Noise levels are high, the lanai flooring had splinters that could injure your feet, the small room had no sitting chair. $600/night for a chairless, noisy, tired room seems incredibly expensive. We stayed for... More

Was this review helpful? Yes 3
Lafayette, California
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed 3 nights 4 days at Highland. Grounds and staff are great. Room was overpriced. The room was clean and presentable but outdated in structure; no central air or heat. Bathroom needs a total remodel, no fan/only way to get air would be to open the window which opens to walkway/no privacy. No ceiling fan, just portable fan in closet.... More

Was this review helpful? Yes 2
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are glad to hear you had great customer service from our staff and enjoyed the beautiful views! We appreciate your feedback and are sorry you were not satisfied with your room- we will be looking into these issues and we sincerely hope you will consider staying with us again. More

Jacksonville, Florida
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overnight stay on our way to San Francisco. Upgrade request to suite went through but at $600+/night still somewhat overpriced. The building, facilities and rooms seemed to be still the same as 20 years ago, when I stayed here for the first time, although the price has more than tripled. Some renovations would be appropriate for the price. The views... More

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for taking the time to review! We always appreciate customer feedback and are happy to hear you had a pleasant experience. We hope to see you next time you're in the area! More

Monteverde, Costa Rica
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We went to the Hyatt to enjoy a wonderful view and excellent dinner. We were very disappointed by the way we were greeted and seated. Our waitress was very unprofessional and would have been a better fit at Denny's than at the Hyatt. When we asked for bread and butter somebody else than the waitress came to our table and... More

Was this review helpful? Yes 2
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We appreciate you taking the time to review. We are glad you enjoyed the views but sorry to hear about the other service issues you had at dinner. We strive for excellent customer service and hope you will give us another chance. Thank you and we hope to see you again. More

Columbus, Ohio
Top Contributor
60 reviews 60 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The rooms are a bit old, but well-maintained. Do not stay here if you have limited mobility. It is an uphill hike to any of the parking areas. I did not expect the room heat in September. There is no air conditioning and the room stayed warm well into the night. Keep the shade down to keep the room cool,... More

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the 4 star review! We are happy to hear you enjoyed our views! We are sorry your room was warm- we generally have very moderate temperatures here on the central coast. We sincerely hope you will choose to stay with us again. More

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Additional Information about Hyatt Carmel Highlands

Address: 120 Highlands Drive, Carmel, CA 93923
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Carmel Highlands 4*
Number of rooms: 448
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hyatt Hotels Corporation, Priceline, TripOnline SA and Tingo so you can book your Hyatt Carmel Highlands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Carmel Highlands Hotel Carmel
Highlands Hotel Hyatt Carmel
Carmel Highland Inn
Carmel Hyatt

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