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Hyatt Carmel Highlands

4.0 of 5 120 Highlands Drive, Carmel, CA 93923
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Bed & Breakfast for Two
#14 of 22 Hotels in Carmel
668 Reviews 4 of 5 stars
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Hyatt Carmel Highlands
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Hyatt Carmel Highlands
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668 reviews from our community

Traveler rating
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    82
    55
    43
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Surrey, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have travelled the world with our Intrawest time share exchange which is now the excellent Interval, (previously RCI). My wife and I were a little concerned about this location, as we had read some recent reviews about noise above, no internet etc. Check in took about 3 minutes, and I tried to get a top floor, but was told... More

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you enjoyed a wonderful stay - from our helpful concierge to the attentive housekeeping- and that you also were able to enjoy some of the local attractions! We are fortunate to enjoy so many options in world-class golfing. We hope you visit us again and thank you for the great review! More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We just returned from our annual trip to the Hyatt Carmel Highlands. Every thing from our sparkling wine at check - in, to our lovely dinner in the lounge overlooking the most beautiful view of Point Lobos and the Pacific helped start our week with perfection. All of the staff was friendly and attentive and went out of their way... More

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you enjoyed your visit and that you stay with us each year! We sincerely appreciate your review and look forward to your next visit. More

Pasadena, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Well we stayed here with the Hyatt Timeshare but the rooms are very outdated. We booked this room six month in advance and were given a handicap room and not requested. The resort is suppose to have WiFi however, it never would work in our room. The concierge was not friendly and not helpful at all. The front desk staff... More

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy you enjoyed the the free biking and the beautiful views and we are sorry that your stay was disappointing. We will look into your comments and sincerely thank you for taking the time to review our property. More

Appleton, Wisconsin
Top Contributor
78 reviews 78 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Sadly we had only one night at this top notch hotel. We had an ocean view room with private deck. We lucked out and were here for the once a week wine and cheese tasting. A nice bonus. Upon checking in we were served glasses of prosecco and offered a comprehensive tour of the main lodge. The bell hop toted... More

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the fantastic review! We are thrilled that you enjoyed your stay and we thank you for the kind words. We hope you visit us again for a longer stay! More

Greenville, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My wife and I had previously stayed at the Tickle Pink Inn just adjacent to the Hyatt (which I must add was always lovely). We decided to try out the Hyatt and were not disappointed in any way. Service was top notch, food was excellent in the restaurant, and we saw killer whales playing in the ocean from our balcony... More

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you decided to give us a try and that you were not disappointed! We sincerely hope you visit us again soon and thank you for the great review! More

Minneapolis, Minnesota
Contributor
12 reviews 12 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My husband and I spent three nights on the hotel side of this Hyatt. The location can't be beat, with gorgeous views of the ocean. The room has a large deck. However, when we opened the door to the room we were disappointed in how small it was and the room's design. The closet was almost unusable because it is... More

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy you enjoyed three nights with us and enjoyed the wonderful ocean views. We are sorry you were disappointed in your room- we are working on addressing these issues and we sincerely hope you will consider staying with us again. More

Austin, Texas
Contributor
17 reviews 17 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We traveled as a family to this area and chose to stay at this location. The room was very nice and the views overlooking the ocean were spectacular. When we checked in I explained that we were a family of four and would need extra towels. It took several phone calls and after 24 hours I went to the front... More

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for taking the time to review our property- service is so important to us and we are so sorry we fell short on your visit. We will look into thsi so it does not happen again and we sincerely hope you will consider giving us another chance. More

San Diego
Top Contributor
128 reviews 128 reviews
29 hotel reviews
371 helpful votes 371 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Unit Features – We were in a 1 Bedroom Unit - #207. It is categorized as a “horizon ocean view” and it actually had a beautiful ocean view. We were quite pleased. The bedroom is semi-separated from the living room with moveable (sliding) panels. But because there were only two of us, we didn’t bother to move the panels. Because... More

Was this review helpful? Yes 6
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you were pleased with the beautiful views and the cozy robes during your stay. We appreciate your photos as well! Thank you for the great review and we hope you will visit us again! More

Quito, Ecuador
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

We were in this zone and couldnt find a hotel, we were driving to see if we find something and we finish here. The room was amazing, spacious, great ocean view and it had a chimeney. With the kids we cook dinner and enjoy some mashmellow done in the chimeney fire. This is just one of the great expiriences we... More

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you enjoyed your stay as well as roasting marshmallows with your family! We hope you will stay with us again. More

Dublin, Ireland
Top Contributor
57 reviews 57 reviews
40 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I don't like giving out poor ratings but on a five point scale I am finding it hard to justify an overall 'average' rating when we were so unhappy here we left the hotel before we were due to. First of all the positives: Fabulous location overlooking the ocean on an elevated position providing great ocean views and I found... More

Was this review helpful? Yes 2
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy you enjoyed the wonderful location and the ocean views and so sorry you had so many service issues. We are glad we were able to take care of you and we will be addressing these issues. We hope you will consider staying with us again and thank you for your review. More

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Additional Information about Hyatt Carmel Highlands

Address: 120 Highlands Drive, Carmel, CA 93923
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Carmel Highlands 4*
Number of rooms: 448
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Also Known As:
Hyatt Carmel Highlands Hotel Carmel
Highlands Hotel Hyatt Carmel
Carmel Highland Inn
Carmel Hyatt

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