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Hyatt Carmel Highlands

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120 Highlands Drive, Carmel, CA 93923
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Hyatt Carmel Highlands
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Hyatt Carmel Highlands
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778 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed today NEW

My husband and I were really looking forward to staying at this Hyatt after reading so many favorable reviews and the fabulous photos in the website. Well, unfortunately, we did not share the same opinion. Aside from the stunning ocean view from our deck, nothing else was what we expected. The room did not look like the photo in the... More 

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Beaumont, Texas
Level Contributor
3 reviews
2 of 5 stars Reviewed yesterday NEW

Spent only one night and the grounds are nice; however, we were in a room where our bed faced the ocean - wonderful - and how great it would have been to keep the sliding door open to catch the cool ocean air - but our room was at the bottom of the stairs for all other rooms, so tremendous... More 

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Richmond, Virginia
4 of 5 stars Reviewed 5 days ago NEW

My wife was surprised by the magnificent views around this hotel. The rooms were very clean and the food was great. We stopped here after a long day traveling from Southern California along highway 1. This place sure grasps the Northern California Coastline hotel experience. The staff is very friendly and the location was great.

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Brookville, PA
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel has everything. Great food. Great accommodations. Great Service. We stayed here 13 years ago and came back to celebrate our 30th wedding anniversary. We've gone back to other places after a long time away and things change so much it is disappointing. But, not the Hyatt Carmel Highlands. Hope ... this place kept its charm and its way... More 

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Bradenton, Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Only spent one night but really enjoyed the property. Gorgeous views, great service, and a rustic elegant atmosphere. Nothing like falling asleep to a crackling fire and sound of the waves. Only problem was our trip was too short:(

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5 of 5 stars Reviewed 1 week ago via mobile

This is the perfect place to stay when visiting Big Sur, centrally located for day driving/hiking trips along the coast, short drive into Monterrey city and Aquarium and even a day trip up to Santa Cruz! We did not have reservations (highly recommended) and just happened to turn on road leading into resort. We stayed three nights in a gorgeous... More 

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy to hear you enjoyed a romantic fire, cozy robes, and breakfast on your balcony with views of the ocean! Watching the sunset from the jacuzzi sounds like a real treat! Thank you for the lovely review and we hope to see you again! More 

paris
Level Contributor
29 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We had lunch here. Three of us. A beautiful place with lovely views Meal was good - a good selection of food and a good selection of wines Walked in off the street but bookings advised Service was good, friendly staff. Not over priced A lovely place to wander

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy to hear you enjoyed good food and our friendly staff on your visit! Having a beautiful view of the ocean is always a great way to enjoy lunch! Thank you for the 5 star review and we hope to see you again! More 

Dallas, Texas
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago

We had an amazing stay here last year so we returned for another trip. The Hyatt Carmel Highlands is one of the most amazing places to stay in this area. It's situated on the hills and overlooks the Pacific Ocean. Some rooms have a view of the ocean and Point Lobos State Reserve. This hotel is conveniently located between Big... More 

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the great review! We are so happy to hear that you enjoyed our accommodating staff, room amenities, and location! Having breakfast delivered is always a great way to start the day! Thank you again for the 5 star review and we look forward to your next visit with us! More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We visit Carmel Highlands yearly. We were not pleased with the cheap seeming furniture changes, especially the tables and blue covered heavy chairs. The upstairs reddish cheap headboard and dressers are horrendous. This is supposed to be luxury. Get a new interior designer please!

Was this review helpful? Yes 4
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy that you have been a frequent visitor and thank you for your patronage! We are currently working with a highly respected design firm to replace the furniture. We appreciate your feedback and we look forward to having you back with us. Thank you for taking the time to review. More 

Irvine, California, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Firstly, let me say that the front desk staff at this property were absolutely wonderful. We were booked in an ocean view king, a family of four, and the lady immediately looked for an upgrade for us. The next night, we were able to move to the Big Sur suite, which was quite an upgrade. It seemed everyone from housekeeping... More 

Was this review helpful? Yes 4
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy to hear that our front desk staff were friendly, accommodating and able to upgrade your room to a Suite! We are currently in the process of updating our property and appreciate your feedback. We are sorry about the concierge and will be looking into this as we want all of our guests to have a wonderful... More 

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