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Hyatt Carmel Highlands

4.0 of 5 120 Highlands Drive, Carmel, CA 93923
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Hyatt Carmel Highlands
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Hyatt Carmel Highlands
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718 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Top Contributor
73 reviews 73 reviews
18 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I love Carmel. It's only a few hours from where we live but it's a world away. And this is the place to relax and take in the beauty. It is a historic place with rustic elegance. The rooms are really studios with sleeping area, huge bathroom, living room with fire place, and a well equipped kitchen. A recent refresh... More 

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy to hear you enjoy the rustic elegance of our hotel as well as the amenities of your room! We want all of our guests to have a relaxing time while staying with us and we are glad you enjoyed the beauty of Carmel and our property. Thank you for taking the time to review and we... More 

Denver, Colorado
Top Contributor
92 reviews 92 reviews
48 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

I love that the Highlands Inn Hyatt is out of mainstreet Carmel. The smell of the wood fires and the ocean breezes plus the incredible views and comfortable beds make this a real value. The whole Carmel area is over priced and the highways are over crowded. But once you are on property here you can still exhale and then... More 

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the wonderful 5 star review! We are so happy you enjoyed the comforts and ambiance of our hotel! Whale watching from your room and biking to Pt. Lobos for a hike are both great ideas! We hope you can stay with us again soon and thank you again for the review! More 

Erie, Pennsylvania
Contributor
20 reviews 20 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Location is convenient to Carmel but its location parallel to and above the coastal highway makes for a very noisy location particularly overnight. Also the rooms are fairly old and need to be updated. The fireplace was a nice feature but door was barely operable . Typical expensive hotel without real benefits...outdated facility.

Was this review helpful? Yes 5
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy you enjoyed the location of our hotel as well as the fireplace in your room. We strive for a wonderful guest experience and are sorry to hear about the noise level and appreciate your feedback. Thank you for taking the time to review our property and we hope you will consider staying with us again. More 

Houston, Texas, United States
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is approaching a century but the antique looking exterior hides a very nice refurbished interior.the bathroom must have undergone a recent upgrade. It has new fittings with a large hot tub. The rooms are large to house four comfortably. The views definitely make up for any shortcomings. We could see whales from our room.

Was this review helpful? Yes 2
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the four star review! We are so happy you enjoyed the updated bathroom as well as whale watching from your room -always a special treat! Thank you for the pictures and we look forward to seeing you again. More 

San Francisco, California
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
59 helpful votes 59 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Thank goodness we did not pay $500+++ for this hotel or else I would have been very disappointed. Instead I used 25K Hyatt points for the night so being free, it was a nice stay but only because we did not pay for the evening. The property is on a beautiful piece of land, but that is all they have... More 

Was this review helpful? Yes 3
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so sorry to hear about your disappointing visit. We understand how frustrating it can be to look forward to a relaxing getaway only to have multiple issues arise. We sincerely hope you will contact one of our managers directly to discuss further. Thank you for your review and we hope you will consider visiting us again. More 

San Francisco, California
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The view from the lounge, the restaurants, and some of the rooms are stunning! However, the rooms are a bit outdated. It takes a while to get hot water from the faucet. The rooms can get a bit cold during the winter and the heater doesn't really heat up much. The walls are thin so you can hear your neighbors,... More 

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are glad you enjoyed the beautiful views and we appreciate your feedback regarding the rooms. Thank you for taking the time to review our property and we hope you will stay with us again. More 

Northern California
Top Contributor
60 reviews 60 reviews
30 hotel reviews
183 helpful votes 183 helpful votes
4 of 5 stars Reviewed 4 weeks ago

If you are looking for a place that feels like "getting away from it all," this is the place. We stayed here in a townhouse, getting the special rate for attending the timeshare presentation. The view from our balcony was mostly trees, but the view from the upstairs bedroom was amazing. We could see many whales spouting not far from... More 

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you chose to stay with us for your 30th Anniversary! It sounds like you had a romantic time whale watching from your room and enjoying the outdoor hot tub! Thank you for your review as it helps us to see what you enjoyed as well as where we can improve. We hope to see you again... More 

2 reviews
2 of 5 stars Reviewed December 24, 2014

We have been staying at the Highland's Inn for over 25 years and have never been disappointed before now. Our latest visit, Dec. 19th - 22nd will be our last at this hotel. The Pacific's Edge restaurant is absolutely forgettable with disinterested wait staff and mediocre food, all for a premium price. The only thing this restaurant has going for... More 

Was this review helpful? Yes 5
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy to hear you've been joining us for so many years, and sincerely hope to have you join us again for the same type of experience that endeared you to our property initially. We want all of our customers to enjoy a wonderfully unique experience at our coastal hotel and we will be looking into your comments... More 

Mission Viejo, California
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed December 22, 2014

Alas, after a good, long run (25 years or so with a couple of misses), our annual splurge stay at the Highlands Inn will be spent at a different property after this week's disappointing experience. Even with a sizable room rate hike, the special touches and great service that have kept us coming back each year were not what we... More 

Was this review helpful? Yes 2
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy to hear that you have been long time fans of the Highlands Inn and we are continuing to strive for excellence at our uniquely beautiful coastal hotel. We sincerely thank you for your patronage and hope you will consider visiting us again in the future. Happy holidays. More 

San Mateo, California
2 reviews
2 of 5 stars Reviewed December 18, 2014

We were there 2 DEC - 4 DEC 2014 Prior to becoming the Hyatt it was one of my favorite places to stay. The rooms are outdated and appear that they have not been updated the last few years. Yes the fireplace in the room was a big plus. The room decor was very cold and very corporate like. The... More 

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are sorry you were not happy with your room or the dining at Pacific's Edge but happy to hear you enjoyed great service as well as your meals. We sincerely appreciate our feedback regarding your visit and hope you will visit us again soon. More 

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Additional Information about Hyatt Carmel Highlands

Address: 120 Highlands Drive, Carmel, CA 93923
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Carmel Highlands 4*
Number of rooms: 448
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hyatt Hotels Corporation, TripOnline SA, Orbitz, Despegar.com, Hotels.com and Tingo so you can book your Hyatt Carmel Highlands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Carmel Highlands Hotel Carmel
Highlands Hotel Hyatt Carmel
Carmel Highland Inn
Carmel Hyatt
Hotel Style:
#4 Spa Hotel in Carmel
#4 Luxury Hotel in Carmel

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