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Hyatt Carmel Highlands

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120 Highlands Drive, Carmel, CA 93923
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1 room 1 guest
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Hyatt Carmel Highlands
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814 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Rafael, California, United States
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife and I had the opportunity to stay at the Highland Inn in one of the time share 2 story apartment with a beautiful ocean view. The furnishing and facilities were first class. We even enjoyed the fireplace, which was set up for lighting with just a match and all you needed to do was add logs when needed.... More 

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Sedona, Arizona
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

One of he most beautiful, romantic settings in the world. Impeccable accommodations and impeccable service. Location is outstanding with the most beautiful view of the Pacific Ocean. The setting is amazing and the gym and pool are wonderful. The Pacific Edge restaurant is fantastic. The fireplaces and Jacuzzi tub in the room make it the most romantic room I have... More 

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Hiawatha, Iowa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

It was my first trip with my girlfriend, so I wanted to show her the beautiful surrounding areas of the Central Coast after living near Monterey for a couple of years. I believe the room series was in the 500's. Nice view of the ocean but some trees partially blocking the straight on shot. Enjoyed the deck and fireplace. Obviously... More 

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so glad you decided to stay with us and enjoyed the deck, fireplace and views of the beautiful coast! We are currently in the process of updating rooms and we appreciate your feedback. Thank you for sharing your review and we look forward to seeing you again! More 

Sao Paulo, SP
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I went to Hyatt Carmel Highlands with my parents for a family holiday and we made a reservation for 3 adults. When we got there, the view was impressive indeed, but when they took us to the room, there was only a king size bed and no extra bed for me. We made pretty clear that our reservation was for... More 

Was this review helpful? Yes 3
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are very sorry to hear about your recent experience with us. We understand your frustration and would like the opportunity to speak with you more about this. Please call me at the hotel at your convenience, Jose Luis Arias 831.622.5413. Again, we apologize and look forward to hearing from you. Thank you for taking the time to share your... More 

Argyle, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

We were married at the then "Highlands Inn" 25 yrs ago on 9/15/90. We are planning a trip back to Carmel to celebrate. We were treated like royalty. Such wonderful memories! Last time we were in the area was 1995 but it has remained an all time favorite. We love tellining the story of how we got married!

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy to be part of your special wedding story and that you have such wonderful memories of your time with us! We hope to welcome you back as our guests soon and thank you for the kind words! More 

Paris, France
Level Contributor
1,118 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 509 helpful votes
5 of 5 stars Reviewed 3 weeks ago

perfect setting with a great view towards Big Sur. Lovely and very large rooms with, an extra perk, a fire place ready to go ! in spite of being quite large property, rooms are well spread and you barely see other guests, providing almost a boutique hotel spirit

Was this review helpful? Yes 3
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the 5 star review! We are glad you enjoyed a perfect setting at our property with great views of the coast! We hope to welcome you as our guest again! More 

Varazdin, Croatia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We came in this hotel tonight after long drive from LA. At 6:30 pm when we arrived, we asked for extra bad for our daughter, and also for 3 pairs of slippers because they don't provide them unless you ask for them. 3 hrs later, after dinner, at 9 pm, extra bed was still not provided, nor the slippers were... More 

Was this review helpful? Yes 3
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are sorry to hear about the issues you encountered on your visit with us. We apologize that the slippers and bed were not delivered in a timely manner, we understand how frustrating this would be especially after a long drive. We appreciate your comments so we may look into this further. Thank you for taking the time to review,... More 

Houston
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We are Hyatt timeshare owners and we stayed at this property for the first time this summer. We were very impressed. The service, the property, the rooms, and the VIEW were fantastic. The wood on the outside walls were weathered but it made it more rustic looking. It definitely didn't turn us off. We stayed in a 1 bedroom villa... More 

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you could stay with us this summer and enjoyed a comfortable villa and fantastic service! We want all of our guests to have a nice stay and are so glad you had amazing ocean views from your patio and saw some whales too, always a fun treat! Thank you for the 5 star review, we look... More 

Moscow, Russia
Level Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I always judge the hotel by the arrival and departure experience. The staff at this hotel are very nice, friendly and helpful from the beginning to the end and everywhere you go. We also liked the food. The steaks are especially good and the service impeccable. In fact, during the full week in the States so far, that was the... More 

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy to hear you enjoyed our friendly, helpful staff as well as a romantic stay with great views! We are currently in the process of updating our rooms and we appreciate your feedback. Thank you for the review and we hope to have you as our guest again! More 

San Francisco
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spent two days in June at Hyatt Carmel Highlands. The weather was fantastic. The unit worked out very nicely for us. It had all the kitchen accessories to have breakfast inside. The bed was very comfortable, cabinets look a bit tired, some doors required repair. The service from front desk and housekeeping, and restaurant was all great.

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy to hear you enjoyed your rooms amenities and a comfortable bed! We know how important an aspect service is and are glad you received great service from all our staff! Thank you for the 5 star review and we hope you can join us again! More 

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