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Hyatt Carmel Highlands

4.0 of 5 120 Highlands Drive, Carmel, CA 93923
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Hyatt Carmel Highlands
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Hyatt Carmel Highlands
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697 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Orleans, Louisiana
Contributor
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW via mobile

Hotel was highly recommended but was a disappointment. Overall condition of room and facility was "tired" and in need of maintenance and upgrade. With price of $400+ per night......I expected a much better experience. Great views of Pacific.

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Los Angeles, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I have traveled the coast highway of California many many times over the years. We have stayed several times at the Carmel Valley Ranch, which is superb. This time we thought we'd change that and stay by the water and enjoy the views, be alittle closer to Carmel by the Sea. Apparently the place is now owned by Hyatt. The... More

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Nottingham, England
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago

We chose this hotel for its convenient location on our road trip down the Pacific Coast Highway. The position and views from the restaurant are their only redeeming features. We had to stand in line to check in and then had to wait because there was no-one to show us to our room. We had booked an ocean view room... More

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Buckinghamshire
Contributor
13 reviews 13 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Slightly depressingly dark feel to the hotel, inside and out, in spite of an August visit. Rooms adequate but certainly not luxurious. Restaurant would not reserve us a table with an ocean view in advance so on arrival after a long journey we had to rush to the restaurant without being able to change our clothes.

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London, United Kingdom
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

We stayed in this truly unique hotel in August, our first impression as we pulled up wasn't great, teenagers thought it antiquated but as soon as we walked into the lobby and the floor to ceiling window afforded perhaps the most amazing view of Big Sur that the oldness of the hotel quickly passed and the staff here were so... More

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Clayton, California
Contributor
18 reviews 18 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

This resort sits on a cliff/hillside, so be prepared for lots of stairs. We stayed in a townhouse one bedroom unit and that two is upstairs and downstairs. The rooms are large and the master baths are large too with an oversize Jacuzzi bathtub and small decks. Most of the units face the ocean and have a terrific view. Choose... More

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Phoenix, Arizona, United States
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this exquisite resort in Carmel and enjoyed the fantastic ocean views, quality bed and linens, amenities in our room, and exemplary service from all the Highlands staff. We had a stocked kitchen, a large spa tub, a separate shower and bathroom, with a small living room. We saw hundreds of dolphins every day and a few whales... More

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Hong Kong
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I booked a townhouse with a kitchen for a family stay in late September and stayed a total of 6 nights. This is my second stay at the property...with the first stay taking place over 10 years ago when it was a Park Hyatt. Upon entering the room, the problems immediately started cropping up. 1. The refrigerator frame was bent... More

Was this review helpful? Yes 2
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are sorry about your recent visit with us and we would love to discuss your experience with you. We hope you will call and speak with our management as we sincerely want you to leave our property happy and we are sorry that your stay was disappointing. Thank you for taking the time to review our property and we... More

San Francisco, California
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Purpose of the trip was a getaway with the kids so looking for something romantic and quiet. The single units are very noisy and can hear EVERYTHING going on above/next to you. Interior finishes are not very good compared to Westin/W. In the latter hotels, you feel that you are truly getting an experience. With this hotel, you feel like... More

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy you enjoyed the wonderful views and sorry that you were disappointed wth other aspects of your visit. We are always working to upgrade our hotel and we appreciate your feedback. Thank you for your review and we hope you will visit us again soon. More

Saint John, IN
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here with another couple on our drive down the coast and could not have been happier. The accommodations were wonderful. We had a fireplace and a small kitchen, with a separate bedroom and bath. We ate in the town of Carmel so I can't comment on the food but we did have drinks in the lounge and the... More

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you enjoyed the stunning views as well at the cozy fireplaces. We thank you for the wonderful review and we hope you will visit us again soon! More

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Additional Information about Hyatt Carmel Highlands

Address: 120 Highlands Drive, Carmel, CA 93923
Phone Number:
Location: United States > California > Monterey Peninsula > Carmel
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hyatt Carmel Highlands 4*
Number of rooms: 448
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TripAdvisor is proud to partner with Travelocity, Expedia, Hotels.com, Hyatt Hotels Corporation, Orbitz, TripOnline SA, Despegar.com and Tingo so you can book your Hyatt Carmel Highlands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Carmel Highlands Hotel Carmel
Highlands Hotel Hyatt Carmel
Carmel Highland Inn
Carmel Hyatt

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