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Hyatt Carmel Highlands

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120 Highlands Drive, Carmel, CA 93923
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Hyatt Carmel Highlands
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Hyatt Carmel Highlands
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742 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

My boyfriend and I drove up the coast to go to a wedding. I wanted to wing it out first night and not book in advance; I wanted to see where we wanted to end up- maybe in Big Sur, or maybe Monterey. We pulled into the Hyatt at sunset, ready to eat and not drive anymore- and we scored... More 

Was this review helpful? Yes 1
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The location is amazing and the views are outstanding. Our time share , however, was a bit lacking. Barely any kitchen supplies, broken blinds, and the most uncomfortable sleeper sofa ever:/ Apparently they are replacing the sofas though so that is a good sign! Also, I will say that the staff was very helpful and fixed everything in a timely... More 

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Orange County
Contributor
13 reviews 13 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 1 week ago

When we arrived, our names weren't on the room reservation. It was under my sister's name who owned the timeshare. She had told me she purchased the guest certificate and had our names on the reservation before we left. Did they offer any help? Noooo, they just told us that I needed to get it fixed and they couldn't check... More 

Was this review helpful? Yes 1
San Francisco, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed two nights on a weekend in an Ocean View King room. The room was quite dated, the furniture was worn and chipped and warped, I was surprised at the poor condition. The fireplace was very nice however. The view was gorgeous. The room overlooked Hwy 1 so there was quite a bit of road noise until late in... More 

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miami
Top Contributor
111 reviews 111 reviews
18 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 1 week ago

Barely 10 minutes from Carmel and 30 minutes from Big Sur, this is a great location for families. Hotel has lovely views. the pacific edge restaurant is good. Rooms have nice views, but ours was a little old/dated. Pull out sofa was mediocre but they brought an air mattress for my second child which helped. Nice kitchens. Store is only... More 

Was this review helpful? Yes 1
Elk Grove, California, Usa
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Just sit back, relax, breathe in the fresh air, and enjoy your view. The lounge has the best view of all. The staff is very friendly and accommodating. Rooms are spacious, romantic, and provide everything you'll need.

Was this review helpful? Yes 1
Minneapolis, Minnesota
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent 4 nights here and had a good stay. We booked a townhouse as we also had two teens traveling with us. The lower level of the townhome had a king size bed and appeared to be recently remodeled and included a large bathroom. The upper level had a sleeper sofa (no problem for 2 skinny teens; they slept... More 

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy to hear you enjoyed the space of your townhouse as well as our two on site restaurants! We are truly sorry about your check in process, we dropped the ball and we apologize. Thank you for the 4 star review and we hope you will choose to stay with us again! More 

Fountain Valley, California
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I spent two nights at the Hyatt. Pros: Breathtaking view, wood burning fireplace, good bed and linens Cons: Difficult parking, Highway 1 is very close and noisy (but not a deal breaker), poor service while checking into room. Bottom line: We had a very nice stay, but we may consider another hotel before returning.

Was this review helpful? Yes 3
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy to hear you enjoyed breathtaking views, a wood burning fireplace and a good bed on your visit with us! We know how important service is and we appreciate you bringing your experience to our attention so we may look into this further. Thank you for the 4 star review and we hope you will choose our property... More 

1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The Good The Hyatt Carmel Highland used to be another hotel that I'd heard about from friends. Charming with great views and secluded feeling. The property was certainly cozy and woodsy, as you would want in a trip to Carmel Highlands. The rooms have fireplaces stocked with perfectly seasoned wood and kindling. The folks working on property were very friendly... More 

Was this review helpful? Yes 4
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so sorry to hear you were disappointed with your stay and glad that we were able to find you another room and give you a credit for your toubles. We are striving to upgrade several aspects of our property and will take your feedback into consideration. We are happy you enjoyed the stunning views as well as some... More 

Belleville, Ontario
Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The Lobby is spectacular! The view is breathtaking! But, the rooms are disappointing, and need renovations. Our room had a beautiful view of the ocean, but inside the room was 2 or 3 star, shabby motel quality, with an old feel, musty smell and old looking. The rooms are located on a cliff, so you have to park elsewhere on... More 

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy to hear you enjoyed the views and are sorry that you found the room to be disappointing. We pride ourselves on providing our guests with a wonderful memorable stay and we are sorry we fell short on your visit. We sincerely appreciate your review so we are aware of these issues and hope you will visit us... More 

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