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Hyatt Carmel Highlands

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120 Highlands Drive, Carmel, CA 93923
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Hyatt Carmel Highlands
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Hyatt Carmel Highlands
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797 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Palo Alto, California
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We returned to the Highlands Inn for our 30th anniversary. We had stayed there for our 15th anniversary and had Trip Advisor existed then, we would have given it an excellent score in all categories. This time our room only deserves an average score. We had a very small room, with a very small bathroom and shower and it felt... More 

Was this review helpful? Yes 1
Hong Kong, China
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This Hyatt seems to be more of a time share than a hotel. Half of the lounge seemed to be sales presentations. We were only there one night and went for the views; overall we were pleased with our stay. The room came with a big balcony and binoculars which were good to check out the birds and sea lions... More 

Was this review helpful? Yes 1
Yorba Linda, California
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

What a location and view, we had an ocean view room that was 2 stories and it was outstanding. Wish it had A/C because it was unusually hot for July but otherwise the staff was helpful and overly accommodating. I will go back during a cooler time.

Was this review helpful? Yes 1
Hohenfels, Germany
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The view is amazing! We loved the wood burning fireplace as well. We stayed with our two little ones. The staff went out of their way to make us comfortable. The pool is heated to 82 degrees. Free valet service too. The bathroom is plain, but the guest service and view make this a must when traveling in Carmel!

Was this review helpful? Yes 1
Sacramento, California
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This property is mostly a timeshare location. We were able to book a weekend in the hotel portion of the property by booking 6 months in advance. The main lounge/lobby area hosts two fireplaces that are almost 200 years old. The grounds are well kept and clean. I enjoyed the view and the sounds of the ocean. Since we visited... More 

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy to hear you could join us for a weekend getaway and enjoyed the views from our well kept grounds! We hope you will join us again and hopefully see some more whales! Thank you for the review! More 

Ocala, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family stayed here for 1 night during our trip to California. It was beautiful, its on a cliff overlooking the ocean. All the rooms are like separate little cottages. There are quite a few sets of stairs to walk up and down to get to your room. There are beautiful flowers along the paths that smell amazing. We had... More 

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seattle, wa
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 1 week ago

A strange Hyatt/summer camp hybrid.. I liked the staff and the views, the gardens and the smell of wood smoke. I didn't like my loud room and bad television reception, or the endless stairs and lack of parking. I also liked having breakfast at the California Market. The hot tub is roughly the size of a foot spa. It just... More 

Was this review helpful? Yes 3
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are glad you enjoyed our staff as well as breakfast at California Market! We are currently in the process of upgrading and appreciate your feedback and we apologize your room was loud. Thank you for the review and we hope to see you again! More 

San Jose, California
Level Contributor
146 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 1 week ago

We returned to this hotel after about 10 years on a timeshare presentation offer. We had a high floor suite with a spectacular ocean view. We enjoyed a tasty (but pricey) breakfast in their California Market Restaurant. Only disappointment was that it was too windy to sit out on the deck. This hotel does not have A/C which normally would... More 

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the review and for sharing your photos! We are happy you enjoyed ocean views from your room and great service at the lounge area! We appreciate your feedback as we look into all the reviews we receive. We hope to see you again for another terrific stay! More 

4 of 5 stars Reviewed 1 week ago

What a beautiful resort and any of the staff that we came into contact with were superb as well. We only had the one night here but we are already looking forward to coming back here. Our room was facing the ocean, over looking the main road and the entrance road. We would've preferred to be in the room above... More 

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are glad you enjoyed superb service from our staff as well as beautiful grounds and views! We hope you will join us again and hopefully get to see some whales too! Thank you for the review! More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

The most romantic hotel. We had an ocean view looking over the most stunning cliffs. We also had a lovely log fire and combined with the sea air it was completely relaxing and picturesque. The restaurant and setting were superb. We sat eating dinner watching the sun set over the cliffs and cliffs.

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the 5 star review and for sharing your photos! We are happy you enjoyed a relaxing, romantic stay! Watching the sunset over the ocean and cliffs is always a great way to end the day, so glad you could join us! We hope to see you again! More 

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