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Hyatt Carmel Highlands

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120 Highlands Drive, Carmel, CA 93923
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Hyatt Carmel Highlands
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Hyatt Carmel Highlands
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733 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 of 5 stars Reviewed 5 days ago NEW

The Good The Hyatt Carmel Highland used to be another hotel that I'd heard about from friends. Charming with great views and secluded feeling. The property was certainly cozy and woodsy, as you would want in a trip to Carmel Highlands. The rooms have fireplaces stocked with perfectly seasoned wood and kindling. The folks working on property were very friendly... More 

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so sorry to hear you were disappointed with your stay and glad that we were able to find you another room and give you a credit for your toubles. We are striving to upgrade several aspects of our property and will take your feedback into consideration. We are happy you enjoyed the stunning views as well as some... More 

San Francisco, California
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

Location and a view can forgive a multitude of sins, but sorry to say that this Hyatt needs updating, badly. The rooms feel cheap, with drab decor and visible paint-and-spackle touch-ups, and the staff needs to be better trained. No one wants to do work on vacation but it's a reality now for most of us. Cell reception can be... More 

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy you enjoyed the wood burning fireplaces as well as Pacific's Edge and California Market, and so sorry you were disappointed with your room and for the problems you encountered with the wi-fi. We will look into both of these issues. We are currently working on upgrading our property and sincerely hope you will consider staing with us... More 

California
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

The moment you arrive at this wonderful, century old Inn, you are greeted with a glass of champagne from the most gracious staff, who immediately ask if there is anything they can do to make your stay even more pleasant (we asked for, and reserved a couple of bikes). Then take a look at the breathtaking scenery from everywhere in... More 

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the lovely review as well as sharing your beautiful pictures! We are so happy you enjoyed your stay - from the champagne greeting to our on-site restaurants. We hope you visit again soon and thank you for the wonderful review. More 

Gilbert, Arizona
Top Contributor
58 reviews 58 reviews
27 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This was our first stay at the Highlands and I hope not our last. We stayed two nights in a king oceanview room. The resort is spread over the hillside overlooking the ocean near big sur and Point Lobos. Being built on a hillside I would think guests with mobility problems would have difficulties, but the staff was very helpful... More 

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy to hear you enjoyed an elegant room, relaxing outdoor fire pits, and our heated pool! Using the complimentary bikes for a Point Lobos ride sounds like a real treat! Thank you for the wonderful 5 star review and we hope to see you soon! More 

Napa, California
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here for two nights. We liked the full kitchen and the king size bed was extremely comfortable. Ocean View from the two level town house like room was mesmerizing. Drive into Carmel took 10 minutes and finding parking spot took 15. Most of the units are time-share apts.and are remodeled but not completely. We enjoyed... More 

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy to hear you enjoyed the mesmerizing ocean views as well as our extremely comfortable beds! We are glad you enjoyed your stay with us and thank you for reviewing our property! More 

Lake Geneva, Wisconsin
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

An advance reservation secured a window dining table even though we were not staying at the resort. The service and food are delightful, but the sunsets can be five star. Cannot comment on accommodations as I was a guest at the hotel years ago before Hyatt took over.

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy that you joined us for a delicious dinner and especially the world-class views! The sunsets can be just spectacular. We sincerely hope you visit us again and thank you for the review. More 

crownsville
Contributor
17 reviews 17 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were on vacation in CA for 10 days and this was by far the best hotel on our trip. The oversized windows looking out on the ocean gave a clear view of the sunset. The lodge was comfortable with a nice fireplace, oversized comfortable chairs and a great lounge. We had an ocean front room with a balcony and... More 

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy to hear you enjoyed the ocean views from your large room as well as the wood burning fireplace! Wonderful and memorable service is very important to us and we are so glad you had an excellent experience! Thank you for the 5 star review and we look forward to your next visit with us! More 

Uxbridge, Canada
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

On the way to Big Sur, along the Pacific Coast Highway, just south of Carmel and Monterey is this incredible hotel. The view over the Pacific is incredible. the dining and accommodation are out of this world. There is also one of the finest wine lists in north America, boasting wines from around the world, with serious strength in the... More 

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the 5 star review! We are happy to hear you enjoyed your stay with us and out of this world accommodations! We strive for excellence in dining and we are so glad you found our extensive wine list to be one of the finest in North America! Thank you again for the review and we hope you... More 

california, US
Contributor
19 reviews 19 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The area is absolutely breathtaking: a secluded oasis overlooking the coast over the Point Lobos state reserve. There are only 2 hotels to select from (the hyatt and the Tickle pink Inn). The hotel is very outdated, including recently renovated interior of the rooms. Our first stay several years back certainly was more pleasant. Luckily appearances didn't matter as much... More 

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are happy to hear you enjoyed the breathtaking views as well as the parks and beaches! We are sorry the outdoor pool wasn't in operation during your stay with us. We understand how disappointing that can be and we are glad the little one was able to enjoy the jacuzzi. Thank you for reviewing our property and we hope... More 

USA
Top Contributor
75 reviews 75 reviews
75 hotel reviews
1,204 helpful votes 1,204 helpful votes
5 of 5 stars Reviewed February 16, 2015

This hotel is great. I highly recommended it for it's location. The staff gives excellent service. The hotel is clean and up-to-date with great choices of food. It is located over looking to Pacific Ocean with great views of the coast line. Also, there are many nature parks located in this area and they have strict regulations about pollution. You... More 

Was this review helpful? Yes 6
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you enjoyed the wonderful location and the stunning views. Thank you for the excellent review and we hope you will visit us again soon! More 

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