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Hyatt Carmel Highlands

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120 Highlands Drive, Carmel, CA 93923
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Hyatt Carmel Highlands
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Hyatt Carmel Highlands
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753 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Madison, Wisconsin
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great view, we were greeted with champagne and a tour of the property, luxurious condo, comfy bathrobes, celebrating a friends birthday weekend and enjoyed our stay immensely. Staff were very accommodating and we had a few bumps but they made a more than earnest attempt to rectify. One of the concierge was less than helpful--she didn't seem competent. My friend... More 

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you so much for the excellent review! We apprecialte your feedback regarding your experience with the concierge as well as the fireplace issue and will be looking into this. We sincerely hope you will visit us again! More 

Belmont, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great property! I and my husband stayed here for a short weekend getaway.The location and the view was my favorite part. We had lunch at the on site restaurant and breakfast as in room dining and both were good.

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you enjoyed our wonderful property- we are proud to offer our guests the beautiful location as well as the great dining options. We hope you visit us again and thank you for the terrific review! More 

Poole, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

My wife and I checked into this hotel for two nights - quite the most magnificent site over the Pacific, and generally a lovely hotel building. The good news stops there. Quite the most arrogant and rude staff - at EVERY level - we have ever encountered. Food ? How about dinner where we only have one steak left -... More 

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so sorry to hear about your disappointing experience with us. We are in the process of making upgrades in all aspects of our hotel from the rooms to the restaurants. We understand how frustrating that would be and would like the opportunity to speak with you more about your experience. We hope to hear from you soon. More 

New York, New York, United States
Contributor
14 reviews 14 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The Hyatt Carmel was the 2nd hotel we stay in for our honeymoon driving down the coast. We were only there for one night so we didn't get to experience all the hotel had to offer. The setting of the hotel is grand, with views over the cliffs. We were treated so well from the minute we pulled up to... More 

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you chose to stay with us for part of your honeymoon! We strive for excellence and are glad to hear you had a good time with us! We appreciate your feedback regarding the rooms as we look into all the comments we receive, and we are in the process of upgrading. Thank you for taking the... More 

Los Angeles, California
Top Contributor
64 reviews 64 reviews
40 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 1 week ago

I love this place! I booked a two-night weekend in an ocean view townhouse suite, and it was fantastic! The room. What a fantastic room! The top floor contained a 3/4 bathroom, kitchen (with fridge, oven/range, microwave, sink, plates, utensils, etc.), living room, balcony looking out to the ocean (with chairs), and fireplace (with your first fire all set up... More 

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for the wonderful review! We are so happy you enjoyed a wonderful ocean-view suite and we appreciate your feedback regarding your room. We are working on upgrading them and your comments are appreciated. We sincerely hope you will visit us again! More 

Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful hotel with amazing views of the Pacific. It has very authentic feel preserved from its early days. We have been greeted with bottle of champagne and amazing service throughout. It is a few minute drive from Carmel, very convenient. Highly recommended!

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

Thank you for sharing your beautiful picture and we are so happy that you enjoyed champagne on arival and wonderful service throughout your stay. We sincerely hope you will visit us again soon and thank you or taking the time to review our property. More 

Bakersfield, California
1 review
5 of 5 stars Reviewed 2 weeks ago

From drive up to drive away our stay was exceptional. Many little touches made for a wonderful memory. Valet/Bellman service was very well done, meal at Pacific's Edge was fantastic, everyone treated us with so much respect.

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you enjoyed a fabulous stay with us and that you enjoyed dining with us at Pacific's Edge as well. We hope you visit again soon and thank you for the wonderful review. More 

Livermore, California
1 review
1 of 5 stars Reviewed 2 weeks ago

Just returned from a one night stay here, and we won't be returning. Here were the issues...we were in room 546 for Sun, 03 May, and the bed was very uncomfortable (could feel the springs), the bathroom shower curtain bar was almost unhinged, the condition of the room was very dated/worn overall and felt dirty, the TV was worse that... More 

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CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so sorry to hear about the numerous issues on your visit. We are in the process of upgrading our property, room 546 included. We will be reaching out to you directly as well as we want every person to enjoy a relaxing stay with us and our apologies that this wasn't the case. We hope to talk with... More 

Philadelphia, Pennsylvania
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Hyatt Carmel Highlands has exactly the views and setting that I wanted when I was looking for a hotel in the Carmel/Big Sur area. This was our family's second to last stop on our 8 day vacation to California. The service was good, the rooms were a good size for $550 per night, but slightly dated, and the positioning... More 

Was this review helpful? Yes 1
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy you chose to stay with us and enjoyed the location and views! We appreciate your feedback regarding improvements as we look into all the reviews we receive. Thank you and we hope you will stay with us again! More 

Saddle Brook, New Jersey
Top Contributor
52 reviews 52 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

So, I took advantage of a Hyatt promotion, get their credit card, spend a bunch in first three months and get two nights free at any of their hotels. I have known this magnificant property since it was shuttered, brought back to life by a Chicago development group and then became a Park Hyatt.. Now, its a Hyatt Timeshare. Ok,... More 

Was this review helpful? Yes
CarmelHighlands, Manager at Hyatt Carmel Highlands, responded to this review

We are so happy to hear we were able to accommodate you during your stay with us! We truly want all of our guests to have a wonderful visit and we are glad you enjoyed your renovated room! Thank you for the 5 star review and we hope you can stay again! More 

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