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All 34 Carlsbad hotels

Sheraton Carlsbad Resort and Spa

4.0 of 5 Hotel   |   5480 Grand Pacific Drive, Carlsbad, CA 92008
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Ranked #17 of 34 hotels in Carlsbad
A recent review
5 of 5 stars reviewed 2 days ago
Daleen124 Valencia, California
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825 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (176)
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English first
Valencia, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Trolley is great! Takes you right to the beach and then picks you up! Love it! Also complimentary shuttle service to Carlsbad Village was excellent. Will come here again! Valet guys were fantastic and very friendly. Bartenders at restaurant were nice too! Pool is beautiful and had fun day for all. Loved it all!

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Chicago, IL
Contributor
14 reviews 14 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We enjoyed our two-night stay here very much. Our room on the second floor of building 1 was spacious and clean. Not much of a view, but it was nice and quiet. Every staff member we encountered was polite and friendly, and we appreciated the complimentary water in the room each day. We had a delicious dinner at the Twenty... More

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San Francisco, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 of 5 stars Reviewed 3 days ago NEW

Hi, We are currently staying here and so far haven't been impressed. We were due to arrive last midnight so we called ahead letting them know that we will come past midnight and that we shouldn't have issues checking in. We get there around 3 am and from desk tells me I have to wait for the audit to complete.... More

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for bring this matter to the hotels attention. I believe that you have spoken with our Director of Guest Service and she has addressed the unfortunate encounter. I am sorry that we have started your vacation off on the wrong foot. However I am confidante that our team will show you what the Sheraton Carlsbad is all about.... More

Denver, Colorado
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I recently stayed with my family for our 2 week California vacation. The hotel is gorgeous, the staff friendly and knowledgeable, the pool area relaxing and family friendly, and the restaurant (twenty/twenty) was the best hotel restaurant I've eaten at. The kids had an excellent time at the pool and the convenient entrance to Legoland was an added bonus. After... More

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for the FIVE STAR REVIEW and thank you for spending two weeks with the Sheraton Carlsbad. We understand that you have many choices when you travel and we are honored that you choose us to be your home for two weeks. We hope that we have the family back again next year. Warm Regards, Megan Conner Hotel Manger More

Danville, CA
1 review
2 of 5 stars Reviewed 1 week ago

We have stayed at this hotel three years in a row and each year the service and quality of the hotel is worse. The room was dirty - cobwebs, dirt on the bathroom floor, walls in the bathroom were dirty - I was afraid to have my son sit on the carpet and I was bitten by something in the... More

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Good afternoon, Thank you for bringing these matters to our attention. There is never an excuse when we do not exceed our guest expectations. If you would be so kind to reach out to me at your convenience, I may be reached at mconner@sheratoncalrsbad.com. I would like to gain further information as to address the Leadership Team, departments and inspect... More

Trophy Club, Texas
Contributor
14 reviews 14 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I am shocked this hotel is ranked in the middle of the pack for Carlsbad. I would consider myself a hotel snob and always do my due diligence before staying somewhere. We stayed here because of the proximity to Legoland. Our family absolutely loved the room and its easy access to Legoland. The pool and grounds around the pool was... More

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

We are Shocked too! We need more of are great guests to review the hotel and share their wonderful experience of their stay. Thank you for taking the time to share your thoughts on the hotel. Our housekeeping team works very hard to keep the hotel looking and running in top shape. We look forward to having you back at... More

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We visited the Sheraton in Carlsbad for a wedding earlier this year. It is a very nice hotel that feels a lot more like a resort. They are expanding to add a second pool which is a little far from the lobby, but very nice and secluded nonetheless. Only complaint that I have is the distance from the San Diego... More

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for the taking the time to review the Sheraton Carlsbad Resort and Spa. It is a great resort for a wedding, weekend getaway or a business trip. We are about 30 miles from San Diego but there is a train called the COASTER that can get you into San Diego. The Hotel has a shuttle that can pick... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Ok we stayed here for three days in a corner JR Suite $568 a night and HAD TO CARRY OUR OWN BAGS TO THE ROOM seriously 568 a night and they don't help ya to your room...strike 1......overall it was a super NICE Super CLEAN nice hotel the room service was fast and really good food Great ambiance the Pool... More

Was this review helpful? Yes 2
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for taking the time to review the hotel. I am pleased to learn that you enjoyed the hotel and the amenities. The pool is great place to relax and cool off in our hot Carlsbad weather. I will share your feedback with our In-room dinning team as well as our housekeeping team. I will also be speaking with... More

Detroit, Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This Hotel is great expecially if you are going to Legoland. The rooms are large with a balcony loved it. There is transport to legoland through the valet. You can walk about 1/2 mile but going is downhill and after walking at legoland in the sun the walk back can be painful. The pool area is also great I just... More

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for taking the time to share your experience. I am glad to hear that you LOVED the hotel and the number of amenities that we have to offer. I do apologize that we did not have your room ready at check in. Our Housekeeping staff works very hard to have all of our rooms ready at check in.... More

Los Angeles, California
Contributor
11 reviews 11 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have no complaints regarding the room, the balcony though, is too narrow. My only concern is the safety of the hotel. The elevator that goes to the hotel has no security feature. Anyone could take the elevator and goes up to any floor without the card key. The hotel could do better in the safety area. I am not... More

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for taking the time to review the hotel. We appreciate your feedback and wanted you to be aware that we do lock the main doors to buildings at night that require key access to enter the buildings. We have security on property 24 hours a day and they are constantly walking the property. In addition there are cameras... More

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Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Drive, Carlsbad, CA 92008
Phone Number:
Location: United States > California > Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
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Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in Carlsbad #4 Luxury Hotel in Carlsbad #18 Family Hotel in Carlsbad #19 Romantic Hotel in Carlsbad
Hotel Class
Official Description (provided by the hotel)
Situated between Los Angeles and San Diego, we're adjacent to Legoland CA and provide a refreshing retreat in a charming coastal community. Onsite we have over 30,000 sq ft of event space. ... more   less 
Number of rooms
250

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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