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All 34 Carlsbad hotels

Sheraton Carlsbad Resort and Spa

4.0 of 5 Hotel   |   5480 Grand Pacific Drive, Carlsbad, CA 92008
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Ranked #18 of 34 Hotels in Carlsbad
A recent review
5 of 5 stars reviewed 1 week ago
Wtmac00 Edmonton, Alberta, Canada
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830 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Edmonton, Alberta, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

As the title reads, great resort with an even better location. Pros: Hotel - Every area of the hotel was always tidy, and well spaced out. Lots of seating areas and green space. Very comfortable atmosphere. Pool - Huge pool, never too busy with a great sized hot tub also. Also has ping pong, pool table, and foosball poolside Gym... More

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2 reviews
4 of 5 stars Reviewed 2 weeks ago

When you try to please your children who want to go to Legoland, the older ones (and dad) who want to golf, and add in the mom (me) who would really like to relax and perhaps even indulge in a spa treatment (okay... and maybe some drinks by the pool), you really can have it all at the Sheraton Carlsbad... More

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We brought our 7 year old daughter to Legoland, but did not want to stay at the Legoland hotel (a little too much LEGOLAND). The Sheraton is a nice option for both adults and kids. For the kids: Because it is right next to LEGOLAND, with its own entrance (which is great), most of the people staying at this hotel... More

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Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I travel to Carlsbad at least twice a year on business and this is the hotel I come back to time and time again. Admitted it sometimes has a strange ambience because it has a business feel but also caters to the Legoland crowd but I actually like this about it. As a corporate guest I get use of the... More

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Valencia, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Trolley is great! Takes you right to the beach and then picks you up! Love it! Also complimentary shuttle service to Carlsbad Village was excellent. Will come here again! Valet guys were fantastic and very friendly. Bartenders at restaurant were nice too! Pool is beautiful and had fun day for all. Loved it all!

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Chicago, IL
Contributor
14 reviews 14 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our two-night stay here very much. Our room on the second floor of building 1 was spacious and clean. Not much of a view, but it was nice and quiet. Every staff member we encountered was polite and friendly, and we appreciated the complimentary water in the room each day. We had a delicious dinner at the Twenty... More

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for taking the time to review the hotel. We are delighted that you and the family loved your stay and were able to enjoy Twenty/20 and the pool. If you are not yet a member of SPG, I encourage you to join our fee loyalty program. You can earn points while staying at a number of Starwood’s fabulous... More

San Francisco, California
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Hi, We are currently staying here and so far haven't been impressed. We were due to arrive last midnight so we called ahead letting them know that we will come past midnight and that we shouldn't have issues checking in. We get there around 3 am and from desk tells me I have to wait for the audit to complete.... More

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for bring this matter to the hotels attention. I believe that you have spoken with our Director of Guest Service and she has addressed the unfortunate encounter. I am sorry that we have started your vacation off on the wrong foot. However I am confidante that our team will show you what the Sheraton Carlsbad is all about.... More

Denver, Colorado
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I recently stayed with my family for our 2 week California vacation. The hotel is gorgeous, the staff friendly and knowledgeable, the pool area relaxing and family friendly, and the restaurant (twenty/twenty) was the best hotel restaurant I've eaten at. The kids had an excellent time at the pool and the convenient entrance to Legoland was an added bonus. After... More

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for the FIVE STAR REVIEW and thank you for spending two weeks with the Sheraton Carlsbad. We understand that you have many choices when you travel and we are honored that you choose us to be your home for two weeks. We hope that we have the family back again next year. Warm Regards, Megan Conner Hotel Manger More

Danville, CA
1 review
2 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel three years in a row and each year the service and quality of the hotel is worse. The room was dirty - cobwebs, dirt on the bathroom floor, walls in the bathroom were dirty - I was afraid to have my son sit on the carpet and I was bitten by something in the... More

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Good afternoon, Thank you for bringing these matters to our attention. There is never an excuse when we do not exceed our guest expectations. If you would be so kind to reach out to me at your convenience, I may be reached at mconner@sheratoncalrsbad.com. I would like to gain further information as to address the Leadership Team, departments and inspect... More

Trophy Club, Texas
Contributor
14 reviews 14 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am shocked this hotel is ranked in the middle of the pack for Carlsbad. I would consider myself a hotel snob and always do my due diligence before staying somewhere. We stayed here because of the proximity to Legoland. Our family absolutely loved the room and its easy access to Legoland. The pool and grounds around the pool was... More

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

We are Shocked too! We need more of are great guests to review the hotel and share their wonderful experience of their stay. Thank you for taking the time to share your thoughts on the hotel. Our housekeeping team works very hard to keep the hotel looking and running in top shape. We look forward to having you back at... More

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Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Drive, Carlsbad, CA 92008
Phone Number:
Location: United States > California > Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
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Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton

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