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Sheraton Carlsbad Resort and Spa

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5480 Grand Pacific Drive, Carlsbad, CA 92008
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Sheraton Carlsbad Resort and Spa
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Sheraton Carlsbad Resort and Spa
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916 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Winnipeg, Canada
1 review
1 of 5 stars Reviewed yesterday NEW

We recently booked a Deluxe Coastal view room with two queen beds at the Sherton Carlsbad resort. We chose this particular resort due to its proximity to Legoland. After an exhaustive day we arrived at the resort to find they had a maintenance issue and they were requesting we moved to a different hotel. We were assured a comparable room.... More 

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Los Angeles
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

We frequent travelers have all had the experience of booking one type of room and getting to your hotel to find that they don't have anymore of the rooms that you booked, but instead will "upgrade" you to a different room, say a King room with a view. Usually, it isn't a big deal, especially on a business trip when... More 

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Philadelphia, Pennsylvania
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We liked this hotel. Room was clean, updated, spacious even for 4 people. The resort ground was well maintained and beautiful with a big pool area. Complementary shuttle bus serive to the beach and nearby area was great, and we loved the private entrance to Legoland. Even though the price is reasonable, but there was additional $26 charges for resort... More 

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for taking the time to review hotel. I am delighted to hear that you and your family had a great stay and had the opportunity to use the new hotel trolley so fun! I understand that you did not enjoy your breakfast while on property and would love to have additional information on how we could have made... More 

Hayward, California
1 review
4 of 5 stars Reviewed 5 days ago NEW

this was our first stay at the resort and my wife and I, along with our 6 year old really enjoyed it. Being that our primary reason was to visit Legoland, the resort was our 2nd choice but turned out to be the first choice after seeing the prices for the Legoland hotel itself. With the private entrance (a 3-5... More 

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

We cannot wait for the Second time! Thank you for taking the time to review the hotel and share your feedback. I will be sure to share your comments with the Restaurant leadership team; there is never an excuse when our guests have to wait. We hope that have the opportunity to come back this summer and enjoy the dive... More 

Los Angeles, California
Top Contributor
218 reviews 218 reviews
43 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 1 week ago

The grounds of this property are very nice - much better than most Sheratons. The pool is nice and they say it is heated but we found the pool to be rather cold. The staff is very nice. The thing I don't like about the hotel is the resort fee and the parking. Resort fee is 14 a day and... More 

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for taking to review the hotel. I will be sure to share your concerns with our Leadership Team. We will be sure to double check the temperatures on the pool as we keep it at 80 degrees. Warm Regards, Megan Conner Hotel Manager More 

Calabasas, California
1 review
5 of 5 stars Reviewed 2 weeks ago

we were extremely pleased with this hotel. I was looking for a kid-friendly hotel that was close to Legoland two day before our intended trip. What sold me on this one was the private entrance to Legoland that this hotel offers. The private entrance definitely made my kids' day as they had a chance to enjoy three rides with no... More 

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for the 5 STAR REVIW and sharing your experience with our fellow followers. Ocean Peal Spa is an amazing place and for your first spa experience you could not have picked a better place. We hope that you and the family have time to make a trip back for some summer fun. Every Thursday enjoy Tapas on the... More 

santa clarita
Contributor
20 reviews 20 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel for a quick overnighter so we could hit the park early the next day. The check in was prompt but they did not have the coastal view room I had reserved ,however the check- in lady caught it and gave me a refund for the type of room we were assigned. The beds are comfy... More 

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Perfect place to stay while visiting Carlsbad! The Sheraton has it all, spacious rooms, great pool, amazing food, fun staff and a private entrance to LEGOLAND. Why stay anywhere else? We are glad that you and grandson enjoyed your visit. We hope to have you back to create more fun filled memories with the family. Warm Regards, Megan Conner Hotel... More 

Contributor
11 reviews 11 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Chose the Sheraton Carlsbad when we were taking a short trip to Legoland. Since it has its own private entrance to Legoland that is a straight walk from the hotel lobby it made it very convenient for us. We arrived late Thursday evening and our room was in building 2. We were told to park underground in that building but... More 

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Minneapolis, Minnesota
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This place is disgusting and the staff is lazy. We stayed a this past week been and twice had someone elses dirty room service dishes outside our room (we haven't ordered any room service). Once time as a sharp steak knife and forks laying on the ground...who leaves those there for hours? No one actually works here. We forgot to... More 

Was this review helpful? Yes 4
Roseville, California
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 3 nights during spring break. The rooms were. Good size, clean and comfortable. The Sheraton pool was a great way to spend the afternoon and was pretty empty since everyone was at Legoland or neighboring attraction. Poolside lunch was good and 20/20 restaurant was great for breakfast. Walking distance, or free shuttle ride away, to Legoland. Staff... More 

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