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All 34 Carlsbad hotels

Sheraton Carlsbad Resort and Spa

4.0 of 5 Hotel   |   5480 Grand Pacific Drive, Carlsbad, CA 92008
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Ranked #17 of 34 hotels in Carlsbad
A recent review
5 of 5 stars reviewed 3 days ago
SandwichMonkey Denver, Colorado
  • Reviews (821)
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821 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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English first
Denver, Colorado
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I recently stayed with my family for our 2 week California vacation. The hotel is gorgeous, the staff friendly and knowledgeable, the pool area relaxing and family friendly, and the restaurant (twenty/twenty) was the best hotel restaurant I've eaten at. The kids had an excellent time at the pool and the convenient entrance to Legoland was an added bonus. After... More

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Danville, CA
1 review
2 of 5 stars Reviewed 4 days ago NEW

We have stayed at this hotel three years in a row and each year the service and quality of the hotel is worse. The room was dirty - cobwebs, dirt on the bathroom floor, walls in the bathroom were dirty - I was afraid to have my son sit on the carpet and I was bitten by something in the... More

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Good afternoon, Thank you for bringing these matters to our attention. There is never an excuse when we do not exceed our guest expectations. If you would be so kind to reach out to me at your convenience, I may be reached at mconner@sheratoncalrsbad.com. I would like to gain further information as to address the Leadership Team, departments and inspect... More

Trophy Club, Texas
Contributor
14 reviews 14 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I am shocked this hotel is ranked in the middle of the pack for Carlsbad. I would consider myself a hotel snob and always do my due diligence before staying somewhere. We stayed here because of the proximity to Legoland. Our family absolutely loved the room and its easy access to Legoland. The pool and grounds around the pool was... More

Was this review helpful? Yes 1
Atlanta, Georgia
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We visited the Sheraton in Carlsbad for a wedding earlier this year. It is a very nice hotel that feels a lot more like a resort. They are expanding to add a second pool which is a little far from the lobby, but very nice and secluded nonetheless. Only complaint that I have is the distance from the San Diego... More

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Ok we stayed here for three days in a corner JR Suite $568 a night and HAD TO CARRY OUR OWN BAGS TO THE ROOM seriously 568 a night and they don't help ya to your room...strike 1......overall it was a super NICE Super CLEAN nice hotel the room service was fast and really good food Great ambiance the Pool... More

Was this review helpful? Yes 2
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for taking the time to review the hotel. I am pleased to learn that you enjoyed the hotel and the amenities. The pool is great place to relax and cool off in our hot Carlsbad weather. I will share your feedback with our In-room dinning team as well as our housekeeping team. I will also be speaking with... More

Detroit, Michigan
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This Hotel is great expecially if you are going to Legoland. The rooms are large with a balcony loved it. There is transport to legoland through the valet. You can walk about 1/2 mile but going is downhill and after walking at legoland in the sun the walk back can be painful. The pool area is also great I just... More

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for taking the time to share your experience. I am glad to hear that you LOVED the hotel and the number of amenities that we have to offer. I do apologize that we did not have your room ready at check in. Our Housekeeping staff works very hard to have all of our rooms ready at check in.... More

Los Angeles, California
Contributor
11 reviews 11 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 week ago

I have no complaints regarding the room, the balcony though, is too narrow. My only concern is the safety of the hotel. The elevator that goes to the hotel has no security feature. Anyone could take the elevator and goes up to any floor without the card key. The hotel could do better in the safety area. I am not... More

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for taking the time to review the hotel. We appreciate your feedback and wanted you to be aware that we do lock the main doors to buildings at night that require key access to enter the buildings. We have security on property 24 hours a day and they are constantly walking the property. In addition there are cameras... More

Redmond, Washington
Top Contributor
66 reviews 66 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

We were staying here during our LEGOLAND leg of our family vacation. The hotel was great except for the pool noise until after 1:00 am. Why oh why would any hotel keep the pool open twenty four hours?! The only people that use the pool late are unaccompanied kids or drunks, all of which make too much noise. Avoid rooms... More

Was this review helpful? Yes 1
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for reviewing the hotel. I am sorry that you we disturbed by the guest at the pool. We do have security on property 24 hours a day and address any noise complaints that may be brought to the hotels attention. We do hope that you will be back again and can always place in your preferences a room... More

Irvine, California
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We had our wedding here, so as a wedding venue, it is fabulous. The room we got as part of the package was a King corner room. This is where I was quite disappointed. The room was smaller than I expected and had a weird shape to it. I felt like a sardine on my wedding day, with so many... More

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mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Congratulations on your nuptials! Thank you for choosing the Sheraton Carlsbad Resort and Spa. Twenty/20 is a great place for all your meals. You can’t beat that view. I am sorry to lean about your Spa Experience and would like to get additional feedback from you. It is through our guest Feedback that we are able to improve. I can... More

Denver, Colorado
Contributor
16 reviews 16 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My family and I love this well-run hotel right next to Legoland. We were able to drive to Moonlight Beach in Encinitas in about 15 minutes, boogie board all day, then go into Legoland after dinner. The rooms are large, modern, clean and quiet. We enjoyed the pool, hot tub and restaurant too. The one and only issue I had... More

Was this review helpful? Yes 1
mlconner, Manager at Sheraton Carlsbad Resort and Spa, responded to this review

Thank you for the Great Review! You can’t beat the summers in Carlsbad and the Sheraton is definetly the place to stay. The bees have been an issue for us this summer and we have installed beehives away from the populated areas to attract the bees away from the bar and pool area. The Bee keeper will come and collect... More

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Additional Information about Sheraton Carlsbad Resort and Spa

Address: 5480 Grand Pacific Drive, Carlsbad, CA 92008
Phone Number:
Location: United States > California > Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Carlsbad Resort and Spa 4*
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Also Known As:
Sheraton Carlsbad Hotel Carlsbad
Carlsbad Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in Carlsbad #4 Luxury Hotel in Carlsbad #18 Family Hotel in Carlsbad #19 Romantic Hotel in Carlsbad
Hotel Class
Official Description (provided by the hotel)
Situated between Los Angeles and San Diego, we're adjacent to Legoland CA and provide a refreshing retreat in a charming coastal community. Onsite we have over 30,000 sq ft of event space. ... more   less 
Number of rooms
250

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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