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West Inn & Suites Carlsbad

Travelers' Choice award winner
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4970 Avenida Encinas, Carlsbad, CA 92008
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Suite Spring Retreat
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West Inn & Suites Carlsbad
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West Inn & Suites Carlsbad
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809 reviews from our community

Traveler rating
    664
    104
    28
    10
    3
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542
94
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 review
5 of 5 stars Reviewed today NEW via mobile

Our family loved this hotel. From the family feel to the spacious suites we had more than enough space for the 5 of us and great service. The pool was great, the breakfast good and the cookies and milk every night was a highlight for our children. We were there 7 nights and used the guest laundry which was also... More 

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Guelph, Ontario, Canada
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed at West Inn and Suites during our family vacation to southern California last week. It was the second time we had stayed at West [previously in 2009] and I can honestly say that it was just as great now as it was then. We booked a Double King Deluxe and room 221 was fantastic. Two wonderful king beds,... More 

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Honolulu, Hawaii
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

My family stayed 2 nights on the last leg of a family vacation to So. Cal. We took the grandson to Legoland before returning home. It was the perfect end to a wonderful 2-week trip. We live in a major tourism resort town, so we know about top-flight hotels, customer service, and fine dining. I cannot say enough about what... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Our family stayed here on our quick trip to Legoland. Beautiful hotel facilities and great rooms. The grounds were beautiful. We really liked the quick access off Hwy 5. They have a shuttle over to Legoland but it was only a mile drive for us. Decent continental breakfast with nice dining area. Would definitely stay here again.

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Phoenix, AZ
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

I love this hotel. The staff are amazing. We took the shuttle to Legoland, and they met were so accommodating. Later they took us to the beach and back, they gave us chairs, towels, and toys for the beach. The rooms are awesome, and the most comfortable beds. Cookies and milk in the evening! Plenty of room to sit and... More 

Was this review helpful? Yes 3
Saskatoon, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Everyone was very welcoming and friendly and went above and beyond in everything that they did. They provided rides to attractions in Carlsbad and supplied everything we needed for a day at the beach , including umbrellas, chairs and sand toys! All free of charge!

Was this review helpful? Yes 3
Denver, Colorado
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff at the West Inn were very courteous. We were part of a wedding party, and this hotel provided a comfortable setting for this family occasion. The complimentary breakfast provided was very good, and the pool was great for the kids to play at. The hotel provided timely shuttles to and from our wedding venue in Carlsbad, which was... More 

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfect for traveling with kids to Legoland, or even for an affordable romantic getaway not far from the beach. The rooms were beautiful. My kids thought we'd won the lottery and were worried for my budget! Hotel staff was wonderful and even told me about a Legoland discount I was unaware of. They have decent transportation to the park, but... More 

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Senior Contributor
37 reviews 37 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had planned our spring break trip on Expedia and we're staying at a H***** "oceanfront" resort with 2 queens when our college son decided to join. The hotel we were booked in said they could upgrade us to a suite for $250 MORE per night. I located West Inn and Suites on trip advisor ranked #1!!! Saw the two... More 

Was this review helpful? Yes 2
Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

Looking for a place to have your guest stay for your wedding....don't stay here! Our guest took up more than half the hotel and still we were treated like dirt. The "Vice President" Kim Akers-Malaspina who thinks she is "the president of the US" was rude said we would have to go all because obviously we were going in and... More 

Was this review helpful? Yes 1
Kimberly A, General Manager at West Inn & Suites Carlsbad, responded to this review

At West, we will continue to serve all guests with respect, dignity and welcome their right to a peaceful stay and memorable getaway. It is with sadness and apologies to ALL our guests that requests to honor these basic needs were not met during this stay. West Inn & Suites has enjoyed our Travelers Choice Award for several years. An... More 

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