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West Inn & Suites Carlsbad

Travelers' Choice award winner
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4970 Avenida Encinas, Carlsbad, CA 92008
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Suite Spring Retreat
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West Inn & Suites Carlsbad
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West Inn & Suites Carlsbad
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817 reviews from our community

Traveler rating
    670
    105
    29
    10
    3
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547
94
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66
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Salt Lake City, Utah
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The website says this is "steps away from the beach", well yes after you get off the shuttle and pass the factory that blocks your view of the ocean. The hotel is clean and the staff is excellent. The pool and food is great. If you are looking for something with a view and walking to the ocean, this is... More 

Was this review helpful? Yes 1
Pasadena, California
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

If you are planning a trip to Legoland anytime soon and you don't want to spend a FORTUNE on a room at Legoland Resort/Hotel, I would highly suggest the West Inn & Suites. This hotel is literally a 6 min drive from Legoland. This is a great option (actually a 1st option)! The rooms are gorgeous and clean, the bathrooms... More 

Was this review helpful? Yes 1
Chicago, Illinois
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

I like this hotel which I would almost call a boutique hotel. Not far from the coast and the beaches in Carlsbad. The rate is decent and includes breakfast and doesn't have the resort fees that seem to plague so many of the better hotels in Carlsbad. The rooms are smaller suites with the nice working area. The decour is... More 

Was this review helpful? Yes
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the second time I have stayed at the West Inn in six months. I absolutely love this place! The staff is amazing! The rooms are so beautiful and comfortable. I would love one of the beds at my house. The breakfast is very generous and delicious, as are the cookies and milk before bed. Both onsite restaurants are... More 

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel has shuttles the take you to the beach, and Lego land. Both of those places are just down the road in town, the beach is like 3-5minutes away, and Lego land is like 5-8minutes away, so take the shuttle to those places, for FREE!!! :)

Was this review helpful? Yes 2
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I can safely say that I have never experienced such fantastic service in a hotel. If you are traveling to LegoLand and want a really nice hotel that is truly kid friendly, this is the place for you. The staff is amazing. A special thank you to Michelle, who was the new trainee who went out of her way each... More 

Was this review helpful? Yes 1
Kimberly A, General Manager at West Inn & Suites Carlsbad, responded to this review

A special thank you for recognizing our team and newest member to the West Family, Michelle. Michelle appreciates your mention and our team is elated to have such a spirited professional. Know we are grateful for the time you've taken to write about your time with us and for allowing us to serve you... We remain at your service, Team... More 

Grand Junction, Colorado
Top Contributor
72 reviews 72 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A great suite and plenty of room for 5. A full breakfast is included and was better than we expected, with plenty of hot food and several employees on hand to assist guest. The cookies and mild at bedtime were a hit with children and adults. The shuttle to the beach and nearby attractions was appreciated, as we didn't really... More 

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Geneva, Illinois
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I work for an airline so we've been lucky enough to travel a little more than the average. To that point, we seem to be experts at planning last minute trips. In this instance, the second we found the West-Inn hotel in the search function of a website we use often, we really wanted to be there. We have a... More 

Was this review helpful? Yes 5
Kimberly A, General Manager at West Inn & Suites Carlsbad, responded to this review

Many thanks for taking the time to write of your stay at West- It's the special reviews, employee mentions and message of thanks that confirm our unique blend of talents, mission to improve daily while working with a servants heart, prove to be a wining combination. Know that we look forward to your return visit and remain at your service.... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Our family loved this hotel. From the family feel to the spacious suites we had more than enough space for the 5 of us and great service. The pool was great, the breakfast good and the cookies and milk every night was a highlight for our children. We were there 7 nights and used the guest laundry which was also... More 

Was this review helpful? Yes 2
Guelph, Ontario, Canada
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at West Inn and Suites during our family vacation to southern California last week. It was the second time we had stayed at West [previously in 2009] and I can honestly say that it was just as great now as it was then. We booked a Double King Deluxe and room 221 was fantastic. Two wonderful king beds,... More 

Was this review helpful? Yes 2
Kimberly A, General Manager at West Inn & Suites Carlsbad, responded to this review

We are grateful for your stay and for your shout out to Linda, who is our most treasured Director of Sales! Thank you for taking the time to share... We remain at your service Team West More 

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