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Extended Stay America - San Diego - Carlsbad Village by the Sea

2.5 of 5
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1050 Grand Avenue, Carlsbad, CA 92008
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Extended Stay America - San Diego - Carlsbad Village by the Sea
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Ranked #29 of 37 Hotels in Carlsbad
A recent review
5 of 5 stars reviewed 3 weeks ago
zingiber Bend, Oregon
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101 reviews from our community

Traveler rating
    42
    19
    13
    14
    13
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38
8
11
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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San Bernardino, California
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Usually we stay @ the legoland resort but we wanted to be close to the beach this time. When reservations were made they told us it was walking distance to the beach? I don't think so it's about 10 to 12 blocks away. To use the kitchen you have to ask the front desk for utensils and cooking pans, morning... More 

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Bend, Oregon
Senior Contributor
24 reviews 24 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The room was very clean, everything worked as it should and the staff were friendly and helpful. It was surprisingly quiet for being next to I-5, absolutely no traffic noise in my room. The little self service breakfast bar was well stocked.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Diego - Carlsbad Village by the Sea, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed your stay and the grab-and-go breakfast we offer. I truly appreciate your kind comments regarding our staff and the friendly service they provided. Thank you again for sharing your comments with us. We look forward to hosting you again... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

The room was dingy and unclean and the bed was extremely uncomfortable. The reservation was wrong and I had to share a bed which I was poorly compensated for. The free breakfast was a joke. There was granola bars and oatmeal packets. The door to the bathroom was broken and the floors were so gross I kept my shoes on.

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1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Took a last minute vacation our drive was about 7 hours so by the time we got down there it was about 3am when we checked in we were supposed to leave today but because we checked in so late Nicole offered if we wanted to stay through the night tonight? How awesome is that!? Not only was the customer... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Diego - Carlsbad Village by the Sea, responded to this review

Thank you for taking the time to write a review of your stay. I am proud of our staff for providing you with excellent customer service. I truly appreciate your kind comments regarding our great value. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

1 review
5 of 5 stars Reviewed April 19, 2015 via mobile

Alicia was very helpful. Online booking defaulted to reserving us a smoking room and there was nothing available. I asked alicia to do somethig about it since a smoking room would give us allergies and ruin our vacation. Hotel was fully booked, she said she'll see what she can do but cant promise. Upon check-in she was already off duty... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Diego - Carlsbad Village by the Sea, responded to this review

I appreciate you taking the time to write a review of our hotel. I am sorry to hear about the issue you had with your reservation; however, it is great to hear that Alicia was able to resolve the issue. I will be sure to share your kind remarks with Alicia and our team. Thank you for choosing Extended Stay... More 

1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 19, 2015

Very courteous staff, made me feel valued. Nicole and another gentleman there were on point. The room was just ok, stayed one night. Internet was upgradable, did not upgrade. Had trouble streaming video. Room had slight odor. I've stayed at the ESA in mission valley, much nicer, no odor!

Was this review helpful? Yes 4
Vancouver Island, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed March 19, 2015

Handy location, supermarket nearby, walking distance to restaurants and town. However, for the price we paid surely they could clean the rooms daily rather than charge extra. Our room was quiet, as requested, but we wondered about security since some of the people hanging around made us a little nervous. Our bathroom had other people's hair in the bathtub and... More 

Was this review helpful? Yes 3
San Diego, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 15, 2015

I don't have much to note except I had a legitimate issue with the room. The hotel was VERY willing to work with my situation and resolve to the best of their abilities. Sara in particular was most friendly and professional during the process. If anything, I appreciate the courtesy :)

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - San Diego - Carlsbad Village by the Sea, responded to this review

Thank you for taking the time to write a review of your stay. I truly appreciate your comments about the professionalism of our staff. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Phoenix, Arizona
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 5, 2015

The hotel stinks of cigarettes. The rooms, bedding, hallways....stink of smoke. Trash is left all over the inside of the hotel and outside. They have homeless and prostitutes and it was really unnerving and felt very unsafe. We drove by the hotel 6 across the street and they at least had security there. They do not at this hotel and... More 

Was this review helpful? Yes 3
Del Mar, California
Contributor
17 reviews 17 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 4, 2015

th , I been here 3 weeks and this place is great when checking in after three you will be greeted with happy smile and a helping hand by Sarah and her happy group at the desk. weather it is a little or big problem the girls have it handled Nicole is your morning girl she smiles and is ready... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - San Diego - Carlsbad Village by the Sea, responded to this review

Thank you for your great review of our property. I’m thrilled to hear that our staff members have provided you with fantastic service. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More 

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