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Riviera Shores Resort

34642 Pacific Coast Highway, Capistrano Beach, CA 92624-1301
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1 room 1 guest
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Riviera Shores Resort
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45 Reviews from our TripAdvisor Community

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Traveler rating
    6
    22
    10
    5
    2
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15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 8, 2015

1.0 star rating 7/8/2015 The most horrible experience with customer service... We booked 2 bedrooms apart ocean view with booking.com.when when we arrive there they gave us an apartment facing a wall .we tried to change it they said no availability,and they refuse to cooperate to give us 2 separate rooms ocean view or even change our room to a... More 

Was this review helpful? Yes 3
Diamond R, Manager at Riviera Shores Resort, responded to this review

Thank you for sharing your opinion about our resort, based on your recent personal experience here. We apologize that we could not accommodate your request for the room type you booked at check in. We immediately addressed this to prevent this from happening to any future guests of the resort. While we realize that this may have been upsetting to... More 

Satellite Beach, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 19, 2015

We had a great weeks stay at this hotel. Everyone was very accommodating and friendly. Loved our room and the location overlooking the ocean! Centrally located to restaurants and beaches. Will recommend to others and plan to return and stay at this hotel again 😀

Was this review helpful? Yes 2
Colorado Springs, Colorado, United States
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 17, 2015 via mobile

We weren't sure what to expect based on some reviews but, overall, were very happy with our stay here. We stayed in a 2 bdrm unit with 2 baths and kitchen. Excellent location - across the street from the beach and a walkway across the highway is just down the street from the resort. Yes, it is on the Pacific... More 

Was this review helpful? Yes 1
Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 30, 2015

A huge, heavy dresser with an unattached glass top and big TV fell on top of our 6 year old son! Our son was sitting on the floor with the bottom two drawers open when the entire dresser fell away from the wall on top of him. Luckily my husband and I were in the same room at the time!... More 

Was this review helpful? Yes 1
Diamond R, Social Media at Riviera Shores Resort, responded to this review

Thank you for the feedback regarding your recent stay at Riviera Shores Resort. We are disheartened to hear of your experience but are glad to hear that your son is ok and that you are currently in communication with our Resort Manager in regards to this matter. More 

Travelers are raving about these Capistrano Beach hotels

Tucson, Arizona
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed April 21, 2015 via mobile

As Diamond property, this place is more of a lump of coal. This is a very noisy and dated property. The one bed-room unit should be advertised as an efficiency, it had a very small cramped bedroom with a double bed and two large cabinets (one containing a TV) which were used to make a wall. It was difficult for... More 

Was this review helpful? Yes 3
Diamond R, Manager at Riviera Shores Resort, responded to this review

Thank you for the feedback regarding your recent stay at Riviera Shores Resort. We are sorry to hear that you did not enjoy your stay and acknowledge that our property is dated in some respects and are working on a multi-year renovation of the property to bring it up to the standards that members and guests of Diamond Resorts have... More 

Portland, Oregon, United States
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed November 3, 2014

I completely agree with other posted comments, this is not a resort and definitely not worth the nightly rate charged for the accommodations. I booked and thought I prepaid for two nights via hotel reservation site. Upon arrival informed there was an additional "resort fee" of $22. This property appears to be more interested in selling timeshares than catering to... More 

Was this review helpful? Yes 6
Lehi, Utah
Level Contributor
108 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed September 29, 2014

I would not call this a resort. They have a pool and exercise room, but it is more like a strip mall--lots of buildings along the busy Pacific Coast Hwy. I debated between 3 and 4 stars, but chose 4 because the staff is so friendly and helpful. The bed was comfortable, and the bathroom was fine. The kitchen facilities... More 

Was this review helpful? Yes 5
Diamond R, Manager at Riviera Shores Resort, responded to this review

At Riviera Shores Resort, one of the newest resorts added to our branded hospitality family, it is our goal to provide the highest level of guest satisfaction with our wide array of resort services and amenities. Our resort has been part of an acquisition and is now under new management. As such, we have already begun taking the appropriate steps... More 

Irvine, California, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed September 29, 2014

The biggest problem NOISE! Constant traffic, trains, moaning plumbing, non-stop humming/vibrating walls from the AC or generator. You couldn't leave the windows open, the noise was louder than the tv & forget about sleeping even with ear plugs. The sofa was old/beat up & the room decor cheap. I had reservations for 4 nights, we left after 1. The desk... More 

Was this review helpful? Yes 4
Diamond R, Manager at Riviera Shores Resort, responded to this review

At Riviera Shores Resort, one of the newest resorts added to our branded hospitality family, it is our goal to provide the highest level of guest satisfaction with our wide array of resort services and amenities. Our resort has been part of an acquisition and is now under new management. As such, we have already begun taking the appropriate steps... More 

Nashville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 27, 2014

We stayed at Riviera Shores Resort for our honeymoon and we were very happy with our stay. The staff was wonderful! The resort is located across the street from a beach, however we would recommend checking out the beaches closer to Laguna Beach. The beach across from the hotel is a bit rocky. There is a train track between the... More 

Was this review helpful? Yes 4
Diamond R, Manager at Riviera Shores Resort, responded to this review

Thank you for choosing our resort for your honeymoon getaway! Our team members will be thrilled that you were pleased with their friendly service. We hope that your stay was a memorable one and that you will visit us again in the future! More 

Henderson, Nevada
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed September 17, 2014

Reasonably priced. Good location. Nicely sized rooms. Those are the pluses. The trade-offs: signage could be improved: place is massive with connecting buildings. Easy to get lost. Bathrooms could be updated and the resort fee is a nuisance particularly if you don't use the pool (we didn't).

Was this review helpful? Yes 2
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