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Residence Inn San Jose Campbell

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2761 South Bascom Avenue, Campbell, CA 95008
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Residence Inn San Jose Campbell
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Residence Inn San Jose Campbell
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79 reviews from our community

Traveler rating
    40
    19
    12
    6
    2
See reviews for
29
9
4
30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bengaluru (Bangalore), India
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 3 weeks on my last business trip. The property is excellent & well maintained with ample parking space. The courteous staff are the highlight of this property. They have all the basic Kitchenette amenities and free pop corn in the room. On the flip side the dining area and swimming pool is tiny to say the least.

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RI_SanJoseCampbell, Manager at Residence Inn San Jose Campbell, responded to this review

Thank your for taking the time and Reviewing us, We are pleased to know you had a nice stay. We hope to serve you in the near future. Safe Travels!!!! More 

Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I totally enjoyed my stay here despite the somewhat busy location. The room was cozy and comfortable and the kitchen was well stocked. The kind lady at the front desk was especially friendly, kind, and accommodating. We were greeted each day with big smiles and well wishes. One day I wanted to go in town and she was most gracious... More 

Was this review helpful? Yes 1
RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review

Thank you for taking the time and Reviewing us. We are delighted to know your stay was enjoyable and our amenities at the hotel were come dating for your stay. Making you feel like been home away from home. Safe Travels!!! Hope we can serve you in he near future. More 

Kennesaw, Georgia
Top Contributor
201 reviews 201 reviews
38 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed January 18, 2015

The Residence Inn in Campbell reminds me of an apartment complex as it is two stories( no elevators) with pathways leading to your room. The rooms are on the small side but adequate for 2-3 people. The breakfast is standard RI but the salsa was fresh made and very good.The coffee however was bad. Service was good. The pool is... More 

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RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review

Good Morning! On behalf of the staff at the Marriott Residence Inn in Campbell, I would like to thank you for writing a review. Our goal is 100% guest satisfaction, so we are disappointed we were unable to achieve this with your stay. Our fresh made salsa is well known and we are glad you enjoyed it! I will also... More 

Los Angeles, California
2 reviews
2 of 5 stars Reviewed January 15, 2015

When i first checked in on Wednesday the door from my room wouldn't open and i tried to open it for around five minutes, so i decided to go to the front desk where i asked the front desk lady, if she could help me open the door. She seemed annoyed and looked like she didn't want to help me... More 

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RI_SanJoseCampbell, Front Office Manager at Residence Inn San Jose Campbell, responded to this review

Dear Ms. Jhene, I do apologize for the inconvenience you had encountered during your recent stay with us. As a service recovery effort we have honored 10,000 Marriott Rewards Points. Also, Ms. Jhene I will speak with my team members, get to the bottom of the issue and will ensure in future we will definitely accommodate you to your fullest... More 

virginia
Contributor
13 reviews 13 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 12, 2015

Very accommodating staff. Nice breakfast. Rooms are clean and nice though not many outlets for charging. Rent a car as the advertised shuttle is limited to day time use only. The nicest thing about this hotel is the market on the corner that is walkable and has lovely soups, breads and other niceties. No extra blankets. Hangers are plastic and... More 

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RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review

Thank your for your review. I am glad our guest service, breakfast and cleanliness met your expectations. Lunardi's is a great market and does add value to our location. I am sorry that some of our offerings fell short to your satisfaction. We do equip our rooms with extra blankets in the front closet behind the entry door and will... More 

Temecula
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 9, 2015

This was a great place to stay. The staff was really friendly and helped us to find the best attractions to see. It offers a full breakfast and a light dinner. The room was really clean, the bed really comfortable, and we had a full kitchen with new appliances. Its located in an area that is close to stores and... More 

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RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review

Thank you for taking the time to write such a kind review! Our passion is to provide service so memorable, our guests tell stories about it, so we are glad to see you can't wait to return. We look forward to hosting you again soon! Warm Regards, Jessika Jones General Manager More 

Palos Heights, Illinois
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 24, 2014

On a busy road, but you'd never know it from the quiet inside. Older buildings that have been totally redone. Roomy. Useful kitchen, though we could have used a water kettle. Oh, and bigger mugs! But overall, the fact that it was absolutely clean is the biggest selling point.

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RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review

On behalf of the Marriott Residence Inn San Jose/Campbell, I thank you for taking the time to write a review! Guest satisfaction through quality service, cleanliness and the amenities we offer are our main priorities, so we are thrilled to discover we were able to achieve this with your stay. Please come and see us again next time you are... More 

Cherry Hill, New Jersey, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 16, 2014

We are a family of 5 and were traveling for a week and needed place to stay and accommodate all of us. This was the place with friendly staff from the front desk to housekeeping and even the grounds keeper. Breakfast in the mornings would change each day to give you a variety which was nice and we all enjoyed... More 

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RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review

Good Moring! The hardworking staff at the Marriott Residence Inn Campbell thanks you for taking to time to review our hotel. We understand finding accommodations for a family of 5 can be challenging, so we are glad we were able to meet your needs! Please come visit again. Happy Holidays, Jessika Jones General Manager More 

San Diego, California
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 11, 2014

I have stayed at this residence inn many times over the last few years for business. Recently I have had major issues with attitude in the mornings from the front desk lady. Ericka Has been nothing but rude and impolite to me almost every time I have had to speak with her. I like to think I'm not hard to... More 

Was this review helpful? Yes 3
RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review

Dear ryanreadyformore, Thank you so much for providing feedback. I would like to deeply apologize for the poor experience you had with Erika. I will definitely use your review for coach and counsel and further training for my staff, as our goal is always 100% guest satisfaction. I am disappointed we were unable to achieve this with your stay. Please... More 

Campbell, California, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 4, 2014

What a nice group of people! Everyone at the front desk is wonderful, the rest of the staff is friendly and professional, the food is great and the property layout could not be better. A little older facility but very well taken care of. My pooch and I had a nice place to hang. Best place in the valley and... More 

Was this review helpful? Yes
RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review

Dear AGoingGal, We appreciate you taking the time to provide your fellow travelers with such positive feedback. We are thrilled you enjoyed your stay and felt the warmth of our hospitality! We look forward to the opportunity to host you and your pup again. Best Wishes, Jessika Jones General Manager More 

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