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Residence Inn San Jose Campbell

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2761 South Bascom Avenue, Campbell, CA 95008
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1 room 1 guest
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Residence Inn San Jose Campbell
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83 Reviews from our TripAdvisor Community

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Traveler rating
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    12
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29
9
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33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mobile Alabama
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is clearly BELOW Marriott Courtyard Standards. We stayed there for 3 nights for a wedding in San Jose. The front desk staff are poorly trained, sarcastic and rather "snotty". When the electronic keys would not work, The young guy at the desk responded with...our engineers cannot figure it out..try these next...I was tired and going back to the front... More 

Was this review helpful? Yes
RI_SanJoseCampbell, Front Office Manager at Residence Inn San Jose Campbell, responded to this review

Good Morning, We do apologize for the inconvenience caused during your recent stay with us. Currently we are communicating all department heads as well as team members regarding all these addressed issues. Once again we do apologize and moving forward we will definitely meet our guest expectations and customer satisfaction experience. Abhi Bagkar Front Office Manager More 

Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Great hotel, staffs are helpful and friendly. The room has everything we need. The breakfast provided was good too. Location is good, walking distance to a supermarket, there are few restaurant nearby. Cons The gym room basically has only a bench + dumbell, and few treadmills. Overall it's a great place and we will definitely come back.

Was this review helpful? Yes
RI_SanJoseCampbell, Front Office Manager at Residence Inn San Jose Campbell, responded to this review

We do appreciate you review and definitely we will strive to meet our guest expectations and enhance customer satisfaction experience by maintaining consistency in our service execution. More 

San Jose, California
1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel was exactly what I needed to house students for one month. The front desk made the stay much easier with their professionalism and kindness. The room was probably very difficult to clean but the housekeepers really outdid themselves. I thought everyone I encountered at the hotel really went out of their way to make people feel important.

Was this review helpful? Yes
RI_SanJoseCampbell, Front Office Manager at Residence Inn San Jose Campbell, responded to this review

We do appreciate your review and definitely we will strive to meet our guest expectations and enhance customer satisfaction experience by maintaining consistency in our service execution. More 

Charlotte, North Carolina
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 18, 2015

The suite at Residence Inn was very nice, spacious and clean. Full and large kitchen, large bathroom and spacious bedroom/living area. The entire complex setup reminds me of apartment living. You may not get parking close to your building. I never made it to the dinners, but the breakfast was nice (waffles, cereal, potatoes, sausage or turkey Canadian bacon, eggs,... More 

Was this review helpful? Yes
RI_SanJoseCampbell, Front Office Manager at Residence Inn San Jose Campbell, responded to this review

We do appreciate you review and definitely we will strive to meet our guest expectations and enhance customer satisfaction experience by maintaining consistency in our service execution. More 

Bengaluru (Bangalore), India
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed March 21, 2015

Stayed here for 3 weeks on my last business trip. The property is excellent & well maintained with ample parking space. The courteous staff are the highlight of this property. They have all the basic Kitchenette amenities and free pop corn in the room. On the flip side the dining area and swimming pool is tiny to say the least.

Was this review helpful? Yes 1
RI_SanJoseCampbell, Manager at Residence Inn San Jose Campbell, responded to this review

Thank your for taking the time and Reviewing us, We are pleased to know you had a nice stay. We hope to serve you in the near future. Safe Travels!!!! More 

Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 2, 2015

I totally enjoyed my stay here despite the somewhat busy location. The room was cozy and comfortable and the kitchen was well stocked. The kind lady at the front desk was especially friendly, kind, and accommodating. We were greeted each day with big smiles and well wishes. One day I wanted to go in town and she was most gracious... More 

Was this review helpful? Yes 2
RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review

Thank you for taking the time and Reviewing us. We are delighted to know your stay was enjoyable and our amenities at the hotel were come dating for your stay. Making you feel like been home away from home. Safe Travels!!! Hope we can serve you in he near future. More 

Smyrna, Georgia
Level Contributor
216 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 stars Reviewed January 18, 2015

The Residence Inn in Campbell reminds me of an apartment complex as it is two stories( no elevators) with pathways leading to your room. The rooms are on the small side but adequate for 2-3 people. The breakfast is standard RI but the salsa was fresh made and very good.The coffee however was bad. Service was good. The pool is... More 

Was this review helpful? Yes 2
RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review

Good Morning! On behalf of the staff at the Marriott Residence Inn in Campbell, I would like to thank you for writing a review. Our goal is 100% guest satisfaction, so we are disappointed we were unable to achieve this with your stay. Our fresh made salsa is well known and we are glad you enjoyed it! I will also... More 

Los Angeles, California
2 reviews
2 of 5 stars Reviewed January 15, 2015

When i first checked in on Wednesday the door from my room wouldn't open and i tried to open it for around five minutes, so i decided to go to the front desk where i asked the front desk lady, if she could help me open the door. She seemed annoyed and looked like she didn't want to help me... More 

Was this review helpful? Yes
RI_SanJoseCampbell, Front Office Manager at Residence Inn San Jose Campbell, responded to this review

Dear Ms. Jhene, I do apologize for the inconvenience you had encountered during your recent stay with us. As a service recovery effort we have honored 10,000 Marriott Rewards Points. Also, Ms. Jhene I will speak with my team members, get to the bottom of the issue and will ensure in future we will definitely accommodate you to your fullest... More 

virginia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed January 12, 2015

Very accommodating staff. Nice breakfast. Rooms are clean and nice though not many outlets for charging. Rent a car as the advertised shuttle is limited to day time use only. The nicest thing about this hotel is the market on the corner that is walkable and has lovely soups, breads and other niceties. No extra blankets. Hangers are plastic and... More 

Was this review helpful? Yes
RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review

Thank your for your review. I am glad our guest service, breakfast and cleanliness met your expectations. Lunardi's is a great market and does add value to our location. I am sorry that some of our offerings fell short to your satisfaction. We do equip our rooms with extra blankets in the front closet behind the entry door and will... More 

Temecula
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 9, 2015

This was a great place to stay. The staff was really friendly and helped us to find the best attractions to see. It offers a full breakfast and a light dinner. The room was really clean, the bed really comfortable, and we had a full kitchen with new appliances. Its located in an area that is close to stores and... More 

Was this review helpful? Yes
RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review

Thank you for taking the time to write such a kind review! Our passion is to provide service so memorable, our guests tell stories about it, so we are glad to see you can't wait to return. We look forward to hosting you again soon! Warm Regards, Jessika Jones General Manager More 

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