Kudos to the front desk staff. Friendly and helpful. Lobby, halls and common areas decorated nicely and create a feel of oppulance. The rooms were large as was the bathroom and very clean, EXCEPT, The one thing that was so different than everything else was the bedroom carpet. It was filthy, stained and worn. Weird since everything else was so... More

I had a nice time at this hotel. The staff were very nice and attentive. The room was nice large and nicely appointed. The carpets could be cleaned and this would be a grand place to stay. Oh yeah the breakfast was great. lloyd d. More

We have stayed a minimum of once a month since 7/2011. It has really deteriated since then. The price is very reasonable. The cleanliness of the hotel is very poor. Someone needs to go through the hotel and do some upgrading and servicing. Broken mirrors hanging off the wall, used sheets on the bed for a new stay, carpet is... More

There are not a tremendous number of lodging options in Campbell, CA. For the locale, this is one of the most reasonably priced options available. Onsite parking; located in a relatively quiet section of town. Close to highway access. The property has been a Best Western and Clarion hotel based on the signage that still remains on various parts of... More

The bedSHEETS were not changed from the previous guest's stay. Tip: Always check the bed linens as soon as you get to your room. I was told the General Manager was the only person who could help with some sort of compensation/discount--apparently she does not arrive to work until after 10:30 AM as that was the 3rd time we were... More

I really wanted to like the hotel because of the reviews I read. Before we arrived, I called to request a crib but was told it was broken, so I had to purchase something for the baby and bring it with us. The room was way too warm when we entered. And after we returned the second day, our air... More

Front-desk staff could be a little more alert and helpful, often they were hidden behind the high counter. Had trouble getting bills changed to leave a tip in the resturant and in the room. Otherwise room was large, with a sitting area, nice and clean, great breakfast with complete selection of eggs, meats, bagles, coffee, juice, cereals, yogurts, fruit. I... More

We stay at close to 50 hotels a year and many more hotel nights. This hotel would be fantastic if they would spend some time on “details”. Check in was easy and great. Nice friendly staff. Great looking hotel until you look at the details. The hotel main lights had light bulbs burned out, missing outlet cover, dining room with... More

I have stayed at the Bristol several times now, but I've never been good about writing a review. Maybe that's partly because I'd hate to see the hotel completely booked for my next business trip to San Jose. It's definitely a European-boutique style hotel with eclectic art and smaller (shorter) hallways, with some almost hidden rooms. The rooms are quite... More