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Holiday Inn Express San Francisco Airport South

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1250 Bayshore Highway, Burlingame, CA 94010
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Holiday Inn Express San Francisco Airport South
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329 reviews from our community

Traveler rating
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    126
    63
    35
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Buckhead, Georgia
Top Contributor
55 reviews 55 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I've been coming to the Bay Area about once a month for a few years, but had never stayed at the HIESFO until this time. It was quiet, clean and economical compared to the four stars and others around it. I saved several hundred dollars during my 3 night stay, maybe more if you add the free parking, WIFI, and... More 

Was this review helpful? Yes 1
Allen C, General Manager at Holiday Inn Express San Francisco Airport South, responded to this review

Dear Camille R, Thank you for taking the time to share your thoughts on your recent stay at the Holiday Inn Express SFO South. It is terrific that you recognized our hotel's great value and were very pleased with the amenities of our hotel, like the free breakfast, WiFi, and parking. Overall, I am very glad to know that you... More 

Palo Alto
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

There's nothing wrong with the hotel per se as far as I'm concerned. The shuttle service to the airport is a different matter. On my shuttle (10.09 am on Monday February 16) the driver decided, before taking me to the airport, to drive in the opposite direction for several minutes so he could drop his friend off near the Doubletree... More 

Was this review helpful? Yes 1
Leah T, General Manager at Holiday Inn Express San Francisco Airport South, responded to this review

Dear Cityzen, Thank you for taking the time to share your thoughts on your recent stay at the Holiday Inn Express San Francisco South. As we continually strive to provide the best product and service for a more enjoyable experience, your comment is much appreciated! I truly apologize for any inconveniences that the shuttle incident may have caused but glad... More 

Reno, Nevada, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed February 18, 2015

Reasonably clean property, breakfast included, it was holiday the night before so it was crowded at breakfast time, we ended up taking our food in the room. Children running up above our room, there is no noise barrier, we can hear clearly the conversation on the hallway. We checked-in late so there was no parking space at the front, we... More 

Was this review helpful? Yes
Allen C, General Manager at Holiday Inn Express San Francisco Airport South, responded to this review

Dear Teodoro, I am sorry that you were bothered in your room from the noises of your neighbors. We recognize that lighting can be improved in our parking area and have recently begun changing out our exterior building lights that shine onto the parking lot area. We will be complete with this project by the end of February and the... More 

Pune, India
Contributor
20 reviews 20 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 17, 2015

Having to catch an early morning flight from SFO, I decided to stay at this hotel for the night so that I could catch up on my rest before a long 15 hour flight. But that was not what I was fated for. Upon check in, they messed up my reservation with someone else and allocated me the wrong room.... More 

Was this review helpful? Yes 1
Allen C, General Manager at Holiday Inn Express San Francisco Airport South, responded to this review

Dear Riya73, I would like to apologize that you were not able to enjoy your stay with us. I understand how frustrating it would be to want to rest before a long flight and not being able to. I recognize that there are many choices for the traveler in the SFO area. It is my sincere hope that you can... More 

Los Angeles, California
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 3, 2015 via mobile

Staff was excellent, breakfast was very great too. Stayed for one night however my neighbors were so loud I couldn't sleep. I was able to get guest services to help in the matter but I myself took too long before the night was spent. Was actually one of the cleanest rooms I've stayed in. Shuttle to airport is frequent and... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express San Francisco Airport South, responded to this review

Dear lovetotravelyvo, Thank you for sparing some time out of your busy day to write us a feedback regarding your recent stay. I am glad to see that you were able to take delight in the quality of service our hotel staff members were able to provide during your stay.To see and read kind words from our valued guests is... More 

Southampton, New Jersey
Top Contributor
58 reviews 58 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 24, 2015

Relatively close to the airport, this hotel offers standard Holiday Inn Express amenities. Clean rooms, friendly staff. Was up and out very early so did not get breakfast, but was able to grab fruit for the flight. Reasonably priced. Would stay again if needing to be by the airport. Only real negative was the inability to have the heat/ac fan... More 

Was this review helpful? Yes
Allen C, General Manager at Holiday Inn Express San Francisco Airport South, responded to this review

Dear MikeMUSA, It is very heartening to see that our staff was able to provide you with a friendly, comfortable stay. Our Housekeeping staff works hard to make sure that our recent $7.5 million renovation stays new, fresh and clean. I am sorry that the thermostat in your room was not functioning properly. I truly hope that we will see... More 

Redding
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 13, 2015

This hotel provides park and ride service for travel out of the San Francisco airport, which includes free shuttle both ways. We stayed one night upon our return after a two-week trip. When we signed in, they gave us the total based on 12 nights reduced parking and the room price for our return one-night stay. When we returned they... More 

Was this review helpful? Yes 1
Allen C, General Manager at Holiday Inn Express San Francisco Airport South, responded to this review

Dear Kodakiki, I am very sorry you feel that you where nickel and dimed with our stay and park package. If you would like to discuss this further I would welcome your call to the hotel. With that aside, I'm pleased to hear that the hotel provided you with the comfortable accommodations that you require for a park and stay... More 

santa fe NM, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 8, 2015

Always the best, Five stars for Sarah, Minnie, and Miley, the front desk trio that know how to ensure that the guest is priority. Well Done, Ladies. House maintenance, the best. Quick response with corrections made to any problems involving your visit. The Breakfast each morning at this location Five Stars, there is no other locations that can top this... More 

Was this review helpful? Yes
Allen C, General Manager at Holiday Inn Express San Francisco Airport South, responded to this review

Dear Charles S, Thank you for your feedback of our staff from your recent stay. We strive to make sure that each guest is as comfortable as possible while staying with us. I'll be sure to pass along your kudos, not only to the Front Desk team, but the Breakfast Room Attendants as well. They work very hard to make... More 

Oklahoma City, Oklahoma
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 2, 2015

Arrived at this hotel for three days beginning Christmas Day night after a horrible travel day filled with disappointments from the airline to the car rental agency. This hotel and it's staff went beyond our expectations for service and assistance rarely seen in this day and age of travel. Being in the hospitality industry myself I hope for the best,... More 

Was this review helpful? Yes
Allen C, General Manager at Holiday Inn Express San Francisco Airport South, responded to this review

Dear Dan K, I am glad to see that after such a horrendous travel day that we were able to take care of you. It's great to see that you enjoyed your three days with us during the holidays. We hope to see you again when your travels bring you back to the San Francisco Peninsula. More 

Silver Spring, Maryland
Top Contributor
365 reviews 365 reviews
29 hotel reviews
106 helpful votes 106 helpful votes
4 of 5 stars Reviewed December 29, 2014

We stayed the last night of our SF vacation and were impressed: this is one of the best Holiday Inn Express's we've been to Easy temperature control; many convenient outlets; 24-hour coffee, cider & hot chocolate; an actual bar area; comfortable bed; clean & quiet.

Was this review helpful? Yes 1
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