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San Francisco Airport Marriott Waterfront

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1800 Old Bayshore Highway, Burlingame, CA 94010
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San Francisco Airport Marriott Waterfront
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San Francisco Airport Marriott Waterfront
San Francisco Airport Marriott Waterfront
San Francisco Airport Marriott Waterfront
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888 reviews from our community

Traveler rating
    266
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Honolulu
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a great hotel to stay for those quick layovers near SFO. The staff are friendly and helpful including the front office (Jennifer, Ricky, Tiffany, Justin, Rachel, and others) and the bell desk (Ramon, AJ, RJ, Jacky, James, Bill). They have a steakhouse on site and some great cooks in the kitchen, so the food is really good (room... More 

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review

Thank you so much for sharing a review of your recent stay with us. We are thrilled to hear that our staff went above and beyond throughout your stay with us, and that you had an opportunity to enjoy our on-site dining and concierge lounge. While it also makes us happy that you enjoyed some aspects of the newly-renovated rooms,... More 

So. Cal
Contributor
15 reviews 15 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The neighborhood is pretty industrial, but there are a fair number of restaurants in the area. As a good fitness center and The rooms are clean and comfortable. If I was coming to San Francisco on vacation I would probably choose a different hotel. Free Wi-Fi in the lobby, but there's a charge for in the room Wi-Fi.

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review

Thank you for sharing a review of your recent stay with us! We are happy to learn that you found your accommodations clean and comfortable, and that you had an opportunity enjoy our our on-site amenities, such as our fitness center. It also pleases us that you found our location and its close proximity to many nearby dining options convenient... More 

Raleigh, North Carolina
Top Contributor
64 reviews 64 reviews
43 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent our last night at this hotel to be close to the airport. They have a Hertz drop off at the hotel. And a great shuttle service to take you to the airport. The staff was what made this hotel great, they were ALL very friendly and helpful. Best customer service I have seen in a Marriott in awhile.... More 

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review

Thank you for a review of your recent stayed with us. We are absolutely ecstatic to hear that you enjoyed our shuttle service, and that our staff was able to provide you with the level of service we strive for. While we are disappointed that your bathroom's outlet was not working, we are pleased that your accommodations were comfortable and... More 

Houston, Texas
Top Contributor
117 reviews 117 reviews
78 hotel reviews
237 helpful votes 237 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Marriott some years ago. Received a good hotel rate so I booked again. Hotel is the same as I remembered it. Hotel staff was very accommodating and had no trouble with check in. Room was clean, . Hotel is on the Waterfront. The lobby is nice with open space and window looking out on the Bay. There... More 

Was this review helpful? Yes 1
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review

We sincerely appreciate you sharing a review of your stay with us. We are thrilled that our hotel is just as you remembered it, and that our staff was friendly and helpful throughout your stay. We are also pleased that you found the shuttle convenient, and that our management went above and beyond while you were with us. Thank you... More 

MPLS
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Great renovations in process. I would question the designer who thought it would be a good idea for opaque glass bathroom doors - the siding doors are very nice until someone gets up during the night and turns the light on in the bathroom. The doors are zero light filtering and will wake up any light sleeper in the room.... More 

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review

We appreciate you taking the time to share a review of your recent stay with us. While we are thrilled you are appreciative of our current renovations in progress, it is disappointing to hear that our decor and structural additions to our rooms have inconvenienced you in any way. Should your travels bring you back to San Francisco in the... More 

Bozeman, Montana
Top Contributor
69 reviews 69 reviews
28 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

I think this is my new place to stay before a morning flight out of San Francisco airport. I've stayed in a number of unimpressive hotels near airports, but this one was great! Great service, quiet rooms, and a super-convenient shuttle to the airport.

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review

Thank you for sharing a review of your recent stay with us! We are absolutely ecstatic that our hotel provided you with a comfortable and quiet place to rest before your morning flight out of San Francisco, that our staff was friendly and helpful, and our shuttle was convenient for you. Should your travels bring you back to San Francisco... More 

Ohio
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel located right at the waterfront. View is wonderful. Front desk staff was friendly. Room is nice and let me tell you about the bed. it was the most comfortable bed and pillows I have ever sleep on. it felt like on the cloud and I don't want to get up. one of the thing I like to complain a... More 

Was this review helpful? Yes 1
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review

We sincerely appreciate you sharing a review of your recent stay with us! It thrills us to know that our staff was friendly and helpful, that you enjoyed your accommodations and found your bed and pillows to be very comfortable. We appreciate your feedback on our staff at Hangar Steak and will address this internally. Thank you again for your... More 

Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We always stay the night before we fly home. People are always nice, beds comfy, easy shuttle to airport. Food at the hangar pricey but good. View of the bay/airstrip. Great exercise, indoor pool and hot tup, and on a walking trail.

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review

Thank you for sharing a review of your recent stay with us. We are thrilled that our staff has been friendly and helpful, and that you've found your bed comfortable and our shuttle convenient. We are also pleased that you have had an opportunity to enjoy some of our amenities. Should your travels bring you back to San Francisco in... More 

Cary, North Carolina
2 reviews
2 of 5 stars Reviewed 2 weeks ago

I had an early flight out the next morning so I wanted to stay close to the airport. I always check reviews before booking a room and I saw a number of red flags concerning the renovations and advising to stay away. I specifically asked for a room that had already been renovated. However, the room I was given did... More 

Was this review helpful? Yes
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review

We appreciate you sharing a candid review of your recent stay with us. We are disappointed that we were not able to provide you with a five-star experience. Keeping in mind that there are sometimes unforeseen circumstances that affect the timeliness of our shuttle, we aim to keep our schedule as consistent as possible to ensure that our guests arrive... More 

Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Flew in from Australia 20 hour duty day only to find construction going on in the hotel. Extremely noisy. The people at the front desk could care less. I had called from Australia to confirm the red eye check-in no one at the Marriott said a word about it. Stay somewhere else

Was this review helpful? Yes 3
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review

Thank you for sharing a candid review of your recent stay with us. It disappoints us to learn that you did not have a positive experience, and we have addressed your concerns internally. We apologize for any inconvenience experienced during our renovation process, but look forward to unveiling our new state-of-the-art guest rooms this spring, including new furniture, decór and... More 

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