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Hyatt Regency San Francisco Airport - Burlingame

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1333 Bayshore Highway, Burlingame, CA 94010
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Hyatt Regency San Francisco Airport - Burlingame
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Hyatt Regency San Francisco Airport - Burlingame
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1,035 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hyatt Regency San Francisco Airport - Burlingame
See the most recent reviews
NC
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 11, 2011

excellent, clean and quiet room, 2nd floor, long walk to room from elevator (only complaint), nice gift shop and beautiful area in center of hotel (lots of plants) I would stay here again. Airport shuttle on time (we needed to leave around 4am).

Was this review helpful? Yes
HyattSFAirport, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this review

Dear Amy N, Thanks for your review - we love the all caps on EXCELLENT, and we hope to welcome you back real soon. Kevin More 

Alpharetta, Georgia
Contributor
15 reviews 15 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 6, 2011

We stayed here one night over Labor Day before our early morning flight back home. The hotel was quiet and comfortable and the airport shuttle was right on time. The airline check-in kiosk in the lobby was nice. The location is a little far from the airport, but the shuttle got us there in about 6 minutes. The hotel is... More 

Was this review helpful? Yes 2
HyattSFAirport, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this review

Dear Travel_Junkie71, Thanks for staying with us. Providing excellent service in a clean, comfortable and relaxing environment is our goal for every valued guest. We sincerely apologize if your experience was anything less than this, and hope to have the opportunity to welcome you back under more satisfying circumstances in the near future. Regards, Kevin More 

Buffalo, New York
Top Contributor
179 reviews 179 reviews
27 hotel reviews
131 helpful votes 131 helpful votes
5 of 5 stars Reviewed September 5, 2011

First off I will say we are Hyatt employees my girlfriend and I in downtown Buffalo, I felt I really had to write a review for this property. As is the case with our perks we were walked from the downtown property it was just another disaster in a trip to California that wasn't going right. We were really treated... More 

Was this review helpful? Yes
HyattSFAirport, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this review

Dear Irish311, I'm glad we were able to help create a positive experience for you! Kevin More 

Atlanta, GA
Top Contributor
77 reviews 77 reviews
43 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed August 29, 2011

-Wife and I stayed here one night prior to our afternoon flight the following day. We stayed on the Club floor and found it very comfortable. -I had a small split of Champagne for our last night of vacation and asked the Club room attendant for an ice bucket. He had one sent to the room in about 4 minutes.... More 

Was this review helpful? Yes 1
HyattSFAirport, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this review

Dear trvlbuff, Thanks for your comments. We are very proud of the great food, beverage, and service that is available in our restaurants, Room Service and Regency Club. Hope we can host you on your next travel to the West Coast! Kevin More 

United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 28, 2011

I stayed here for a friend's wedding in the Bay area. Everything just didn't seem right. I was expecting much more from a Hyatt hotel. The room seemed dated and the bathroom had some stains on the sink counter. The TV remote didn't work. But most IMPORTANTLY, there were a lot of trashy party crowds outside in the hallway. It... More 

Was this review helpful? Yes 1
HyattSFAirport, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this review

Dear Fun_Traveler, With confidence, we can say that our hotel consistently provides a high level of service and convenience in a quiet and relaxing atmosphere. This was obviously not the case for you due to the neighboring guests' disruptive behavior. We truly hope you will reconsider staying with us again so we can have the chance to create a new,... More 

Melbourne, Australia
Top Contributor
189 reviews 189 reviews
132 hotel reviews
150 helpful votes 150 helpful votes
3 of 5 stars Reviewed August 23, 2011

Got stuck overnight after international flight cancelled. No major issues; somewhat expensive, but airport hotels usually are. Facilities OK, room OK. Don't expect much from an airport hotel - Hyatt or no. Airport shuttle on time and efficient.

Was this review helpful? Yes
HyattSFAirport, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this review

Dear Victoria, Wish we could have had you stay longer to help relax you from what must have been a tiresome trip through the airport. We hope to have that opportunity in the near future - until then, safe travels. More 

Langhorne, Pennsylvania
Top Contributor
67 reviews 67 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 18, 2011

My husband and I were only there 1 nite. My husband just finished a trip cross_country on a bicycle. 3860 total miles. This trip was on memory of our nephew who died from Cystic Fibrosis. The staff, kevin, upgraded out room to the 9th floor. What a wonderful act this was. I looked for Kevin on the morning to express... More 

Was this review helpful? Yes 1
HyattSFAirport, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this review

Dear linla, 3,860 miles across the country on bicycle is amazing, so we are thrilled that we could host you for just one memorable night in honor of your nephew. You now have new Hyatt family members in San Francisco, and we look forward to welcoming you back home again very soon! More 

Mississauga, Canada
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 13, 2011

Very clean and comfortable room. With sliding doors overlooking the inside courtyard. We stayed there only a few hours before catching a flight and we had a very restful stay. Staff was very friendly and efficient. Shuttle service runs often. Very convenient location. Would stay again.

Was this review helpful? Yes
HyattSFAirport, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this review

Dear Izzy6, Thanks for your review - glad we were able to provide some quiet and comfortable relaxation for you before your flight. Next time you are welcome to stay longer so you can enjoy all of the amenities and services that we offer! We look forward to your return, Kevin More 

Ellicott City, Maryland
Contributor
11 reviews 11 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 11, 2011

Pros: Fast service at front desk and room. Clean rooms/towels. Soft pillows. New flat-screens in room (limited local TV channels). Nice open lobby with large restaurant in the center for breakfast. Spacious rooms. Great pool and fitness center with moderately-hot hot tub - super weather to enjoy pool. San Fran within 30 minutes, airport within 8 minutes. Cons: Bathroom tiled... More 

Was this review helpful? Yes
HyattSFAirport, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this review

Dear Valued Guest, Thanks for your candid feedback. I'm glad you enjoyed your overall visit - we are on top of the areas of concern you mentioned. We hope to see you back soon. Kevin More 

Wisconsin
Top Contributor
240 reviews 240 reviews
82 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed August 7, 2011

booked this room for the last 2 nights of our week long vacation, to be close to airport as were renting a car to drive to Monterey peninsula. The hotel was a great choice. Rooms were very clean, staff extremely friendly (concierge recommended CalTrain as best transportation to AT&T park for Giants game, I would not have known about that... More 

Was this review helpful? Yes 1
HyattSFAirport, Manager at Hyatt Regency San Francisco Airport - Burlingame, responded to this review

Dear Wisgirl01, Thanks for your review and rating of Hyatt Regency San Francisco Airport. Whether you are traveling south to Monterey or north to downtown SF for the Giants game, we are glad to be the perfect "go between" so you can get the most out of your visit. Our staff looks forward to providing you a warm welcome back... More 

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